Johnson-Sewell Ford/Lincoln/Mercury Review

I had an appointment at 8 am to do oil change, , tire pressure check and inspection on a Ford f550. I showed up at 8 and the attendant told me it would take about an hour. 50 minutes later they completed the work. Great Job.

The team was wonderful. Truly cared about my daughter and got her a terrific car at a price within her budget.

Initial experience was great on a used car purchase, last Saturday. Drove the car, declined using their financing as my bank of 30+ years gave me better rates. Advised I was already approved and would have the check in a couple of business days. Offered to leave a deposit and they declined. I joked, "Don't sell this car out from under me." Oh nono, they assured.

Get my check in hand and call them to arrange to pick it up the following weekend. They said I needed to pick it up that day or they were selling it to another buyer. This is in the middle of the week, when my husband can't take off work to drive me 70 miles and then drive his car back home. They ended up sending a driver for me, and he was lovely. It's the only reason they are getting two stars.

Folks, when a dealership lies to you BEFORE they even have your money, what does that say about how they'll treat you after? Tread carefully with this bunch.

Friendly and helpful Service Dept staff. Needed an unexpected mechanical problem resolved and was quickly attended to. My car battery was replaced, some regular maintenance completed and I was back on the road in under 2 hours. Awesome service!

I had low pressure in one of my tires, the people at Johnson Sewell checked it out and found a carpenter's staple in it. They removed it, patched the tire, and filled it up with air all within an hour. Great customer service.

Awesome customer service. Fast service and reasonable price. They even cleaned the car up.

Communication REALLY seems to be lacking. Its a shame too, because the car we were looking at was perfect for us. If only the customer service was there, and the willingness to wheel and deal. Hopefully we can eventually find what we want again, at a dealership a little more helpful.

Our sales person was very helpful and the finance was easy with no pressure. My blood pressure was normal when we left in the truck we have been looking for. That doesn't happen often.

Drove from Killeen to Marble Falls to get my front brakes taken care of! Junis Whitaker is the epitome of customer service! This is the best customer service experience ever! The dealership is
Comfortable! They make you feel like family! If you need your Ford Super Duty serviced. . . Look No Further!

Very good people. Very friendly. Communication was great.

This was a wonderful experience working with Ms.Pam and E.R. at Johnson Sewell Ford. This establishment is the best place I ever bought a vehicle from. I will tell the world how wonderful this establishment is. Thank you so much!!!

I found myself not able to start my car because it said it was in reverse. It was in park. Called the dealership. They promptly sent a wrecker. I was given a loaner so was able to pick up my wife in Lakeway after a month in the hospital. I was to get back a rental at three. By the time I got home my car was ready for pick-up. No charge on any of the transactions and true service with a smile. If you need service, request Meagen Parker. She will take care of you.

Great people to do business with! Buying a car can be stressful, they take the stress out and help you get the car you want and need. Mark is awesome! Thank you!

Robin was awesome! Great deals, great service! Enjoying my new ride!

First off, Zach Turner was awesome! He was very friendly and helpful and we enjoyed being able to work with him. I purchased a pre-owned vehicle a couple weeks ago and I love it, but I was disappointed that we sat in the dealership trying to do paper work and get everything finalized for 7 hours! We also get there at 8:30 that morning, so it had been a really long day. Another thing I was disappointed in, is that I went to turn the AC on in the car while sitting on the lot and it was a little warm, but figured it would cool off once I started driving. It didn't. Something is definitely wrong with it because it hardly gets cold at all. I had to drive 6 hours all the way to Lubbock to go back to school with very little AC and am now having the hardest time getting it fixed with dealerships here. They should have checked over things like that thoroughly BEFORE letting me drive off in the vehicle.

Great customer service from start to finish and no hard pressure salesman. Thank YOU

Just had our Lincoln MKX repaired at Johnson Sewell and, as usual, the service is none the less EXCELLENT! The staff is always friendly and will go out of their way to provide customer satisfaction. They are thorough in their assessment and repairs, which is why we have always been satisfied with our service at Johnson Sewell. Thank you guys for a job well done!

I would have given five stars except for the check out process. I was given my keys and a copy of the invoice. No explanation of what caused the leak in the transmission cooler. No mention regarding the recalls that were taken care of. Just hurry up and and sign the papers and leave. No reminder about future check ups or hoping I ll return for future service.

All the work was covered under the bumper to bumper warranty.

Customer service is important.

Went to see vehicle, was sold. Set up vehicle find for exact requirements I wanted.

The team at Johnson-Sewell is very professional. Brandon, Patty, Thomas, thank you very much for the wonderful service.

I highly recommend the dealership for non Ford and Lincoln vehicles as well.

Bought a slightly used truck after a few weeks of looking and Joe was very helpful. The close out process was a bit long and painful. And they wanted $50 to make a minor add of boxlinks I thought they might include. So my early impression is they are fair and nice but do not go above and beyond.

As always, the best service from any dealership I ve ever dealt with. Customer Service Rep Mary was especially great!

Donnie,has been telling me,for 3 days the Towncar is available,this morning,I receive another e-mail,asking when I can come look at the car.
I replied, I will leave my house (a 1 hr commute), in 1/2 hr and see the car.When I arrive, Donnie is out to lunch, then another associate informs me the car is on hold.I am told,someone has bought a plane ticket,and is coming to see the car.
This associate goes into a private office to see what the deal is,,I decided , there is no way to do business with a dealership like this one,,and I left,,I had a 1 hr ride home...

I have bought dozens of cars over the yrs,,and never experienced a dealership like Johnson.....
P.S.-a day or so after this all occurred,,,kyle & don call'd with apologies,,& sent a gift card for my troubles & expenses,,,go figure...

Friendly where you are treated like family.
Great service, and pricing on vehicles next to none.

Good experience. Mostly online during sales process, but team was responsive and helpful. Purchase and pickup was simple and quick. Good experience start to finish

Had oil change and tire rotation would have given 5 star but they were too slow

Stopped in on the way back from deer hunting and noticed reduced pricing already in place on the windshield. Christina did a super job of explaining the pricing and made me feel at home. She never pressured me or had to go back and forth to the manager for pricing. Ended up buying a new King Ranch a few months later. The employees here are downright friendly and first class people. Best way to put it - Christina and the staff made me feel like part of the Johnson Sewell Ford family. You couldn't ask for anything better than that. If dinner was being served, I think they would have asked us to stay and eat with them. Buy your next Ford from Christina and you will love the experience. As Steve Jobs once said "you have to make it a magical experience for the customer". Christina and Johnson Sewell delivered just that!

Great customer service and friendly employees as always.

I'm a little late on posting this, but the feeling remains unwavering. My husband had been looking for a specific truck for months when he finally found one on the Johnson Sewell Ford's website; after checking on the status went decided to drive out on Christmas Eve to take a look at it. Upon arrival we were graciously greeted by E.R who was an instant help and very knowledgeable about the vehicles on lot as well as the dealership itself. This dealership works in a way that is about as stress-free as it gets. You will not find any pushy salesmen here! Our visit was very pleasant and appreciatively brief in comparison to any other dealership I have ever dealt with in the past. We were in and out within a matter of a few hours, whereas other places it's an all day event. Another thing I feel that really sets them apart, is the fact that everyone we came in contact with was extremely friendly, patient and a pleasure to deal with. This was by far the best car buying experience I have ever had! We will certainly keep Johnson Sewell Ford in mind for any future vehicle needs! A big thank you from our family to yours!

lowest price more for my trade no lies honest deal i will come back great team salesman jhonn and chris in finance nice people thanks

I bought a 2008 Dodge Nitro from Johnson Sewell back in March. During the test drive I noticed the brakes were squealing, I mentioned this to the salesman who said, "Oh, it's nothing. It's just the way the brakes are made these days." I was still uncomfortable with that, but after talking to a couple other dealerships who said the same thing I sort of was at ease with it. Here it is, just over six months later and my AC has gone out in my vehicle. I checked the pressure of the refrigerant and there was next to none. I replaced the refrigerant in my vehicle and all was fine until not even four days later it was depleted again. I took the vehicle in to the dealership since I bought it there and have the warranty through them. They are now telling me that there is no leak they could find, so I am having to pay out of pocket for all repairs and my rental since my warranty isn't going to cover an "evac and recharge." All in all, they are just lazy. They do not want to do the work to find the issue and fix it. I have the Ford warranty since I bought the vehicle there and have had so many issues with just trying to get it looked at! All Ford dealerships keep telling me I need to take it to Dodge. Dodge will not cover my FORD warranty. I am so sick of the runaround. Do not ever buy from this dealership. They are just AWFUL. The girl in the financing department barely knew what she was doing and said she had been working there for years. I spend 8 hours there during the process of test driving and financing the vehicle. I regret ever going with this dealership. I highly recommend you do not buy a vehicle here, especially if you buy the warranty and will need repairs. They are lazy and will do whatever it takes to make a sale and then drop you. I am very disgusted with how they are treating me. I haven't had my vehicle but six months and am already having repairs done to it.

I think trucks are way over priced. I remember back in the day you could get a good truck brand new off the lot for 20k. Not anymore. Used trucks are starting in the 20k range. I seen an 80k Dually in the inventory and cringed. I'll look somewhere else.

Fast and quality service and honored expired coupon.

Always friendly and thorough. It is a pleasure doing business here.

Johnson Sewell truck accessories department did a great job getting my F350 equipped with a roll top, bed liner, tinted windows, B&W gooseneck ball, mud flaps and floor maps. All the work was well done and completed on time.

Typical Ford stealership, but it looks nice. Different service techs every time I go, but they do good work and don't push things on you or lie about mechanical conditions. They usually move pretty quick but when they're busy they'll show signs of stress. Free WiFi for hanging out while you wait and a choice of comfy chairs with TV and beverages if'n you're local or regular, plastic chairs next to the service desk if'n you're not.

I have been using Johnson Sewell Ford for many years. I buy all my trucks there. The service departments are both very good and the people very easy to deal with. I highly recommend them.

I took my car in for some warranty work and when I picked my car up I noticed an oops in my interior so I called the service department on my way to work. I spoke with Rob Cormier he said they would come pick my car up to clean the inside and bring it back to me. I later received a call from the front desk where I work stating they had my car key. I went and got my key and went to look my car over they had completely detailed my car inside and out. I called my husband and told him how I was so surprised but then I get in my car when I got off headed home I noticed they filled my car up. They did not have to detail my car or fill my tank. THANK YOU for such wonderful customer service.

The service department at Johnson Sewell Ford replaced the brakes on our 2016 F350. The service was fast and well done, however, they only earned a two star rating because while in their possession, our truck received its very first, and very noticeable scratches. We promptly brought it to their attention but they denied responsibility and stated, "nothing here could have caused the scratches." We are very disappointed they didn't own up to the responsibility and simply offer to at least buff the scratches out.

Took sons truck in for safety inspection and oil change. Called and said that failed inspection due to large leak in power steering, they could fix it for $995.00. I said no. When I checked it I found more motor oil in the area where they d changed my oil and didn t clean it. So took it home and cleaned it and there may be a small leak but the reservoir is full and there is no oil on concrete where my son parks and the steering works great. I feel like they lied and were dishonest. I have been a customer for 30 years and spent several hundred thousand dollars with them. No more. I m done.

My husband and I drove 2 and-a-half hours to look at a 2017 Explorer, and I must say that it was well worth the drive. The price on the Explorer was very competitive and Robin Tippens was so helpful and friendly, not your typical car salesperson at all. And Katy Miller with the financing was just wonderful. She put up with this "feisty" old woman with a smile and was able to give us what we wanted. I would be happy to recommend Johnson-Sewell to anyone and when the time comes around for another vehicle, they'll be the first ones we check with. Oh, and we love our "new" Explorer!!!

Purchased a used car from these folks last week.

Kyle Roberts is an outstanding, honest salesman. He spoke with the mechanic who had done the check up on the vehicle I purchased and spoke with the salesman who took it as a trade in.

The vehicle was everything and more that Kyle said it was and will certainly be interested in doing business with him and Johnson-Sewell again in the future.

Junis was wonderful to deal with. Service was provided quickly and professionally. Price match promise kept! Tires look good and my F150 drives like a dream. Thanks y all!

Be sure to ask a lot of questions. I thought they were going to replace the water pump on my Chevy. They thought they were confirming a water pump problem. After two hours of reading the stored fault code (and washing the car?) they referred me to the Chevy place.

Beautiful place though.

I was treated very well. They gave me a 2017 loaner. My first time having a mkx. Guess its one of the perks for being a lincoln owner. Myra was my service person . Very professional abd sweet woman. Thank you for making my first experience a good one.

I highly recommend Johnson Sewell Ford! I had the pleasure of working with salesman, J.R. Romero. He was very knowledgeable about all the cars I asked questions about. I also dealt with Dana in financing and she was a delight! I'll definitely come back to Johnson Ford when it's time to buy another car. It's easy to see why this place has such highly rated reviews! This was by far the best car buying experience I've ever had!

Love this place. Very Nice People working. Dana Beckwith helped us get a car. Very clean, and organized. Also has a play room for kids and coffee and snacks while you wait.

My wife and I were unable to arrive at the dealership during normal business hours. However our salesman Ryan G. cane in on his day off and after hours to assist us in a vehicle test drive. This young man for still being very new to the industry knows what customer service is. 10/10 will work with him again.

The folks there are very kind , they try to help you anyway they can . Made me good deal on a used a small suv. I am happy with them , and very blessed to get it.

Everyone is friendly and professional. Seem to do everything they are able in order to make my vehicle buying experience positive. I'm currently searching for a replacement work truck (preowned F150 V8) and I have every confidence their sales staff will be able to help me find the vehicle that meets the specific needs for my business. Special thanks to Butch Goff for his help today, talk to you soon!

An awesome experience from the time I met my salesman, ER Lindner, thru the selection process ending with the purchase of my new 250 Super Duty Platinum. Every person I came into contact with at the dealership was friendly, engaging and helpful. I highly recommend this dealership if you are looking for a first class auto experience.

The service department is quick, efficient and thorough. They strive for customer satisfaction and are always friendly and helpful.

Gene Baker was great getting us in while we were visiting the area. They found a problem fixed along with doing the regular service . this meant a lot as we have many more miles to go before we reach our final destination. Thank you so very much for the service and peace of mind

If you want to get a New truck or a used vehicle win the lottery first.

I went in to get new tires at the Quick Lane. All the staff was very courteous. I would highly recommend this company.

The only dealership I trust for service and mantience on our vehicles purchased from Johnson Sewell Ford. The gals and guy from Quick Lane Rock. Fast friendly service. Makes you feel like you are part of the Johnson Sewell Ford family.

Excellent dealership. Big enough to have what you want but small enough to get great service. Carissa was a great sales person.

I bought a vehicle here a few years ago but when I had issues a day later the general manager there at the time refused to help resolve my complaint. I went away a VERY unhappy customer

They forgot to tighten my lug nuts and the place should be called Slow Lane.

The entire staff at Johnson Sewell were fantastic from beginning to end. Everyone was friendly, knowledgeable and eager to make a sale as seamless and comfortable as possible.
I am very impressed and recommend this dealership.

Tom Graham is a great guy. Represents his dealership very well with professionalism and respect. The facility is impressive, clean and hospitable. I did not feel pressured at all while visiting here.

I have to say that customer service is absolutely amazing from this team. I was in the market for a Infinity QX80 and I was contacted immediately. Specifically Carissa was extremely helpful and knowledgeable, she was extremely polite and even though we lived 3 hours away we would gladly make that drive. Unfortunately we went a different direction on the vehicle but I still highly recommend this place! Great team!

Always friendly and helpful staff. Always like working with Junis.

Every body was very nice and helpful. They solve the problem problem and we went on the way.

Mary in service is a superstar!!!
She took great care of us! I will recommend all my friends!!!
Thank you!

If you're buying a car then you're treated like royalty there but if that car you just bought needs repair then you're repeatedly told anything to keep you waiting and basically shoved to the end of the priority list , my car was there for several days waiting to be looked at and an estimate on the repair cost , not to mention i had just bought it used from there , after many phone calls and given the run around i ended up taking somewhere else , and to find out they never even took apart or looked at the car at all , this review needs a negative star rating

I recently purchased a 2012 Buick Enclave from Johnson-Sewell Ford. I would like to state my approval to your staff, from the salesman, Anthony Ribera, and the finance officer Bethany Spinks. It was pleasant to purchase my vehicle in an atmosphere of no pressure, friendliness, and just plain nice folks. We are really enjoying our Enclave. Thanks!

Just leased a Lincoln Navigator L. Loving it. Zach Turner at Johnson Sewell Lincoln did an awesome job.

My "new to me" 2011 Navigator has caused us mechanical issues. The best part of it's quirks, is that Rob Cormier HAS always gone the extra mile to make the quirks as convenient for me as possible. He has assured my safety and is by far a creditable member of the Johnson Sewell team. I appreciate his honesty and his ability to explain the issues as they arise. Although having a quirky vehicle comes with it's challenges, Rob has helped us through the process of repair and elimination of the quirks. Thank you Rob!!!

When my 2006 Navigator decided to call it quits, we needed to purchase another vehicle. Brandon was available to work with us and made the car buying experience pleasurable for the 1st time ever for me. Very helpful staff and knowledgeable about their inventory. Thank you Brandon!!!

I had a great experience here! Allen was very friendly and helpful. The price on our car was unbeatable. Our salesman Allen even called us and sent emails two days to see if we needed anything. I'd recommend buying from here!

SERVICE was AWESOME- I have taken my F250 King Ranch to several other dealers in Austin and they could not fix the problem that continued to make my service engine light come on. Drew Crosby said he would have his top tech look into it and sure enough no light on and repaired to my satisfaction. They also took care of a couple of rattles I had and did this all within a few hours. Connie in service called me when it was ready for pickup and it was was clean and waiting out front for me to drive away. I know that this Ford Dealer is a little further than the others but they paid attention to what i needed done and were the friendliest group I have ever dealt with. This will be my FORD DEALER from here on out. Kimberly Gibson

The service was thorough and professional. I am completely satisfied with the way I have been treated at Johnson Sewell Ford for many years.

The service manager Gene Baker was eager to please and get me taking care of. Great experience. I would recommend this dealership and service any time.

Personnel were friendly and professional. While the job was being done we were kept informed. Mary told us about the shuttle that would take us to a restaurant or wherever we needed to go. We accepted and went to lunch then called and were returned to the dealership. We live in Lago Vista but will be returning when we need service again.

I purchased my Expedition here and the sales team was top notch! Josh and Mark were amazing! Not pushy but helpful, communicative and easy to work with, extremely nice and not your typical car sales type. I got a great deal too! They made my car buying experience a breeze and not stressful. I HIGHLY recommend the drive to marble falls - it's totally worth it! I have now had my car in two different times - 1 for maintenance and one for a warranty issue. Both times, they went above and beyond. I am so impressed! Gene and Sharlotte were so nice and helpful! They got my issue approved through ford under the warranty and even went beyond that and fixed a few other small things. I can not recommend them enough!

Butch was the best salesman I've ever had,and Patty in finance was excellent

Excellent mechanics. Service writers are straight up rude and dismissive which is why I give it two stars. It's been that way for years. But again, top notch mechanics.

Absolutely the best dealer I have ever had the pleasure of working with. Saturday morning the exact car I had been on the search for was posted. I wanted to make a move on it that day, but since I lived 1hr 15mins away and scheduling conflicts only allowed us to arrive just after their closing time.. I didn't think it would happen...but it did! JR Romero assured me that it was no problem if we arrive just after closing, he would wait for us. We arrived and test drove the car, fell is love with it, made a deal and signed all paperwork and we were out of there in under 1.5hrs! JR even stayed a little longer to help me set up the SYNC in my new car and show me how to use all of the cool functions. They are completely honest about the real value of their used cars and the previous owners. Thank you to Bethany and the trade in team too for staying late for us. Best car buy experience ever!

Absolutely horrible service . I was supposed to be getting a Quick lane oil change . I was told 45 min first the whole service. With no updates....I didn't leave until 45 min after the promised time which is unacceptable as if my time isn't important .

Was told three hours for brakes and oil change. At three hours got the call truck was ready and off I went

My 2014 Fusion hybrid was acting up and I brought it in for a check. Courtney and Rob treated me great and got things fixed up.
Always get some service from this dealer. Thanks again.

I was the first customer of the morning in the Quick Lane for an oil change and a state inspection. This took over two hours so nothing really quick about it. The service writer was very nice and helpful as I have dealt with her many times over the years but the time it took to get the work done when I was the first customer was not satisfactory. I have another car to bring in for exactly the same services and I hope it improves or will have to think twice about doing it for a third time.

Service department were very easy to work with, it s great to be able to get a State inspection along with schedule maintenance service. Love dealing with small town dealership versus here in the Katy/Houston area.

I dealt with Gene Baker on this visit. Gene was great at explaining what my truck needed and what each item was going to cost. My truck was fixed promptly and washed before I picked it up.

The appointment was easy to make and they had a quick turn around time.