John Moore Services Reviews

Excellent service! Very polite and knowledgeable. Will ask for Mark Welch each and every time I have a problem. He fixed the problem in no time. Very satisfied with his service.

Lucius was very professional and extremely nice. He and his team member explained everything to us as well as asked questions if he needed. We are very pleased with our clean ducts/vent covers and the service we received.

Technician Mr. Charles James came to our house on time within the appointment window and called 30min ahead. He diagnosed our problem and fixed it quickly. Our AC is working great again. I Highly recommend John Moore.

Friendly, knowledgeable and courteous. Willing to explain and show where and why there was a problem and what they did to fix it. Hope you keep Joshua Davis around for a long time. It was a pleasure having him in my house.

CenterPoint Energy found some gas leaks in our home & took our meter away. We needed a licensed & bonded plumber to repair our valves & pipes and called John Moore. Yes, they are higher in price, but they responded quickly and the technicians could not have been more skilled and delightful! They found 2 more leaks after running pressure checks, but in the end, the City Inspector gave us a passing grade and CenterPoint returned our meter. You'll pay for it, but they do a great job!

Very courteous technician and showed me exactly what he was doing and testing. The cost for pipe cleaning is outrageous at $422 fir members. Appreciate the $50 gift card but still feel it s way too expensive!

Great service!

Many thanks.

We had John Moore come out for a stopped up main drain problem. They called and showed up at the proper time and Kevin Jaczek was very professional and took care of the problem in less than 30 minutes. The price was right also, $69 , cant beat it.
Would use them again

Edwin arrived when he said he would, took care of the problem, respected out home, and made a full report when job completed. He did return when I thought there was a leak, but he assured me that all was correct.

Mr. Kevin Bell did a great job exterminating my back yard. He was very professional.

I am continually happy with John Moore services. Today was no exception. Our plumber, Christian, showed up and was professional and friendly. He completed the task quickly and efficiently. I would not hesitate to call on him again if the need arises.

The technician was vety polite and thorough. He didn't pressure me but assisted me with my options. I highly recommend John Moore

He, was professional and communicatd in an understanding way. I recommend him to anyone needing service or help with plumbing or hot water heater services.

Showed up within scheduleband got everything done and then cleaned up

I like that John Moore sends a plumber out to give an estimate without a charge. The previous plumber I had out had cut my pipes too short and used substandard materials so the JM rep couldn't give me a guarantee , I do understand that.

Vadim was very helpful and professional. He had great concern for the comfort of my handicap sister and make living conditions the best that John Moore could provide. Thanks for you concern and help.

Technician was knowledgeable and friendly. He spent time to explain things. The price just wasn't right for me.

My experience was great! My technician was amazing and he explained everything in detail about the work I needed. I would definitely recommend family and friends to John Moore.

Very polite professional and knowledgable.Explained things clearly.I even learned a lot,and understood the process.Thanks

All workers, John,Derric, Mark, Roman, and Frank all were very knowledgeable, professional and did excellent job in installing Tankless water heater.
John Moore will be our choice for any plumbing
Work!!
Keep up good work
Thanks
Dilip Mehta

Alex Warren came to my house April 6 Alex very professional!
He explained everything very clearly.
I would think any customer would want to work with Alex.
He did everything that was right for the visit.
Thank you so much
Karon Lawrence

Very professional and service just as expected. Good job, clean and efficient. Would definitely call again.

Victor Castro is a professional & polite technician.

great work! very professional employees. got the job done fast! cheaper than MOST mom and pop businesses! will def use again.

Willie did a great job in that he effectively diagnosed the problem and did so rather quickly. I wish John Moore Services had sent him to begin with as my overall experience would have been less frustrating and less expensive. There were three total trips and three employees. All were pleasant and professional, but the first trip was ineffective and I didn't get Moore for the first $500.00. I do appreciate the credit issued for the final service that addressed the problem. I don't think I should have had to ask for it though.

John Moore has always been a very good company for me. Always very prompt and fix the problem.

Needed a couple of 110v outlets, great service, professional install.

You rarely get technicians that are empathetic but he was just that and we appreciate his concern as well as his work.

We just had the GREATEST experience today with our John Moore representative Jamie Centeno. He was extremely knowledgable, courteous, and really sincere. He made a difference in our decision to get our AC replaced. We are very pleased. Thanks you John Moore and Jamie- you have our business for life!!

Charles did an amazing job! He was courteous, professional and thorough. He's a KEEPER!!!

My 2nd review this week: Hamad Dardouk did a fantastic job on non cooling AC. He promptly determined what the problem was, had the part to fix the unit and installed it quickly. He also gave me some great information, which I can use in future projects. Again as usual, great service from John Moore.

Now, I also want to the thank the rest of the John Moore team who helped with my AC cooling problem. This job was scheduled for the next morning, which I was OK with, but your team decided to fix problem tonight. This was unexpected and greatly appreciated.

Thank you all very much.

Very knowledgeable, very dependable and so happy that we called them.

Friendly, worked hard to help find a good fix for my plumbing problem.

After paying an arm and a leg, I researched and realized the job I paid nearly half a grand for I could have gotten fixed for under 200 parts and labor. The guy was likeable, hence the reason for two stars. Do your research.

I had a pretty good experience with John Moore. They took care of me. It was a bad situation from the get go, and my whole house was flooded. They came out right away and helped me through the entire process.

I scheduled an appointment throught their chat on their website. Very polite and pleasant online and scheduled a technician within a couple of hours. Plus with John Moore is that your diagnostic fee/cost for tech to come out is free. Unlike other companies who charge $95/$96.

Wade was our technician and was very polite, wore his mask and was thorough in his work
in diagnosing the problem with our AC. He was very knowledgeable with explaining what our options were to fix AC and answered any and all questions that we had. They do offer payment plan, which will have to be an option should we choose to fix AC problem.

So haven't actually used their service to repair...yet. But was pleased with the tech that came out to diagnose AC problem.

I contacted John Moore early today, Sunday July 12, 2020, leaving a message and also posted a service request on their website indicating my need for air conditioning service. I fully expected that I would hear from them on Monday. Instead, they called me before 8am. By 11:30am the problem was resolved and my system was working again. The technician, Noly Gomez, was prompt, efficient, helpful and friendly. This was five star service in every respect. I highly recommend John Moore Services!!!

Our service technician Chris was very good at explaining our options and performed our service in a timely manner. He was neat and left us feeling good about using John Moore.

Technician Jedd did a great job installing a breaker.

First mistake, Inlaws called these yoyo's out. I was out of town and couldn't help out. Had a break underslab over the Holidays. Do yourself a favor, go somewhere else. You will save about 75%.
Got charged for permits. Never saw their copy. Will check with Friendswood to make sure that happened. You wonder how they are still in business at these prices? They play and prey on the uninformed. Inlaws, One is on Social security the other is now on unemployment. Both in their 80's. I just had a break in my slab and did a complete reroute with a Company been around forever. Was HALF the cost. Same work. VERY close to the same footages. Nowhere NEAR the tunneling I had to do. Looking at their record on The BBB apparently they have a ton of negative issues. Stop by Angies list and see we are the only one they have been over charging. Their spokesman babbles that the complaints are just a fraction of the work. Whats wrong with just treating customers right ALL THE TIME.and not try to put the screws to those who rely on a professional? Seems those days are far gone.

Very through with what he was doing. And took time explain all he was doing. Tech also shared other issues that i need to address that are associated with the issue they resolved

Complete rip off. I had drainage issue with my kitchen sink. they came twice and charged me for the trip and they didn't fix anything. they said you have big issue and pipe is broken under slab and wanted to charge me $7000 for that. I almost got fooled after they offered me financial assistance but I got another technician from roto rooter company to just come and take a look. they could open the drainage with $200 and they said no pipe is broken. infact they were surprise john moore guy couldn't pass through a block with snake tool that was pretty simple according to them. I could have paid $7000 for nothing. what a rip-off. never trust john moore again. I will tell anybody I know not to trust them.

My heating furnace had to be completely replaced. The technician finished the job in 4 1/2 hours. They started at 5:00pm and by 9:45 I had heat. Now I am ready for the winter freeze in Houston. Thanks John Moore. I made an appointment and they were there the very next day! I am completely satisfied with my results. They even helped me get financing. That was huge.

Miguel was awesome. He explained what needed to happen and why, explained my options, and provided recommendations and why.

There was no pressure to go with one option over another.

Leonard came out to look at our electrical after lightning damage. He has been so helpful and professional during this process. John Moore has altogether been great to deal with. Very friendly people and easy to speak with.

I've been a John Moore customer for a while now and I couldn't ask for a better person to work with than Henry Tamacas. His knowledge and professionalism is second to none. He's kind, highly skilled and takes the time to explain to you what's going on with your AC cooling system.

He gave us great options on price and worked with us to get our project to a price that we can afford. He was efficient and very helpful. I would recommend working with him on any projects you need done on your house.

Installation crew was on time and very professional

The original appointment was for Monday, June 8, 2015. John Moore Service only allows a 4 hour window for the service fee of $49.00. (A smaller time frame is available for a much higher service fee.) This fee was supposed to be applied to any service rendered. It was not. On Monday the window was from 4PM to 8PM for the service technician to arrive. I specifically told John Moore's customer service to notate the AC was located on a full two story roof and to bring a 27 foot ladder. I arrived at 4PM to wait. Around 6PM John Moore customer service called and stated they were over booked. At 7:30PM customer service called and stated they were running late. The technician did not arrive until 8:45. It was completely dark. When he arrived, he told me he could not fix the unit because he did not have a ladder. Each time John Moore's customer service called I reminded them they needed a tall ladder. Customer service told me at 8:45 they would book another appointment for the following day from 8 to Noon. I told them I had already waited for almost 5 hours and they agreed to make the service call for 8AM to 9AM on Tuesday. Tuesday morning the technician arrived at 9AM. The technician had a ladder and examined the condenser. He told me the unit was full of Freon but needed to have the evaporator coil cleaned and the condensation line blown out. He initially quoted me $850 to perform the service. When I asked if he was going to remove the coil and clean, he told me this was just for an acid spray. The technician told me to remove the coil would be $2,000. I told him to just blow out the condensation line. He quoted me a price of $350.00 to blow out the line. I told the technician I was going to call and ask for a supervisor. The technician told me the supervisor would not be at her desk and would have to call me back. I called John Moore's customer service to inquire if these were the actual prices they charged and asked to speak to a supervisor. I was told the supervisor had just walked away from her desk and would have to call me back. John Moore call center provides terrible customer service. After sometime, the technician told me he could reduce the charge to blow out the line to $149.99 plus the charge of $49.00 for the service call. Since I had waited for almost 2 days I agreed to have the line cleaned. John Moore's customer service is awful and their prices to perform service are outrageous. John Moore Service clearly does not care about providing quality customer service at a fair price. Ironically, when I was typing this complaint (Friday, June 12, 2015), John Moore customer service called and offered to refund the $49.00 service charge. I will have to wait to see if they follow through on the refund. I would not recommend them!

Excellent response..... called on Christmas Eve and within 20 minutes they were at my home..... everything fixed within an hour.

Had an appointment set up for yesterday (07/10/2018) to replace my water heater (set up through John Cantu). I was given a 0800-1000 window for the replace and install of the water heater. At 1000 having heard nothing from anyone at John Moore, I called John Cantu, of course it went straight to voicemail. I left a message that I had heard nothing from anyone in his company about the install and would like to know what was going on. A hour later after hearing nothing from John cantu or anyone from John Moore services I called Abacus Plumbing. They gave me an excellent quote Much cheaper quote than John Cantu.

I called John Moore services to cancel my order and was told someone from customer care would contact me yesterday afternoon. I am not surprised that I still have not heard from anyone at John Moore. Use at your own peril, not a good company to use.

Very professional and friendly service. Troubleshooted and solved the problem in a timely manner. Great job!

Donte, our technician, was thorough and diligent in pursuing a diagnosis and was skilled in making needed repairs. We had an unrelated follow up issue and he came back after hours to make sure we were up and running.

Honest honest honest. I ve used John Moore at least 5 times now. From plumbing to AC and always such a professional service. My tenants hired this company that wanted to charge all this money from all this changes. JM tech went and accessed the area 5 times- no waste in money needed!! Thank you so much Dino!!

Technician was on time, courteous and seemed very knowledgeable. The job on my Air Conditioner was done in a timely and professional manner at a reasonable cost. He took the time to inspect the workings of the entire system and left us with ideas on how we could improve the efficiency of the system. They are not as cheap as some of the fly-by-night companies, but the quality of the work was well worth the cost. I am recommending them to all my family members.

Kiel Mire was a very efficient and kind representative for John Moore. He did the repair quickly, and explained the problems so that I understood easily. My house is now slowly cooling once again. I'm grateful. As an elderly person with health issues, it means a lot to have good service from a kind agent. Thank you, Kiel and John Moore!

Worse service ever, ripping folks off
Do not ever use this company

I am so impressed with the service provided to me. Mauricio had great customer service, very attentive and explained to me all options for my electrical issues. I am confident with the work he did and gave me an understanding what they were working on. He was also working with Amilcar who was equally awesome.

I used John Moore for my pest control. I had critters eating through my house to get in. My other pest control place pointed it out but couldn t fix it. I called John Moore and they took care of it!

Mr Russell work was spot on & he's very professional.

Got a quote with Diego and he was very professional and courteous. The price for re-piping the whole house was fair but due to last month s freeze the waitlist is seven weeks out. I would ve given him the green light to knock out the job but I can t wait that long unfortunately as my family is displaced and needs to come back home sooner than later.

Update:Just received a quote from another company called H-Town Services(Very reputable with only 5 star reviews) for HALF of what John Moore wanted to charge us. H-town Services stated we only need a circuit board with surge protector. The furnace & blower motor in it is working fine!

In 2017 our AC system stop cooling our home. I had another company come out first and recommend We replace both AC units on the outside of our home. I always like to get second opinions on matters like these especially when it involves a huge repair expense. So I called John Moore . They came out and recommended I just replace the coils on the AC system along with replacing the furnace ducts & new insulation for attic. The total cost was 15000. We had just bought our house so this was a shock to us. I realize now that with that money we should of just listened to the first AC contractor & replaced the two units outside. We had issues after installation of all the AC work done by John Moore. We had to call John Moore & have them come out again & correct issues involving work quality. For example attic insulation blown into the AC condensation drip line pan. Ironically enough two years later the system stop working due to the fact that our pan filled up with water and the secondary line that runs out the exterior clogged up. John Moore wanted to charge us over 500 dollars to clean out the pan & unclog the line I accepted the service but once again the quality of work was horrible. My husband had to unclog the secondary line himself. Then they told us the primary line was clogged too but that work would involve a plumber. Once again I brought in another company for a second option on the main line issue. It turns out this main line is not connected and wasn t connected during the initial work John Moore did back in 2017. If a company is going to do serious work on a AC system involving replacement of coils & furnace ducts then they should make sure the whole system is working properly to ensure quality work. I called them again recently due to my AC system not cooling on the first floor. The unit stop working after a thunderstorm. The technician told us the furnace circuit board is burnt out and possibly the blower motor in the furnace. Apparently we have no surge protectors on the system. It s going to cost over $1600 to replace a circuit board which only cost a few hundred dollars. If we want surge protectors it s going to cost $2400 or we can just buy a new furnace for almost $5000. Long story short I should of just listen to the other contractor (Abacus) and just replaced the two AC units outside our home. John Moore knows they can make more money by just having us replace one part at a time...STAY AWAY FROM THIS COMPANY. DO YOUR RESEARCH BEFORE YOU HIRE A CONTRACTOR TO SERVICE EXPENSIVE SYSTEMS IN YOUR HOUSE. Unfortunately we were ignorant home owners who were taken advantage of.

Very pleased with the assessment and what needed to be resolved. Honest and forthright.

Everything was ok and done in a professional manner

Diego and Andy were awesome. They were very professional and friendly. They explained everything in detail. They took great care of us and our house!! We are definitely recommending John Moore for all the services they provide!

Your service tech was nice and polite. He explained what he would be doing and how long it would take. He was right on queue.

I called and made an appointment for one day, the service provider call me back to say that he couldn't fill my appointment that day. He said I can call and rescheduled with someone else if I wanted to. So we rescheduled for another day that he can come out on an he did. He was punctual and he asked me about what was the problem and I inform him that I wanted an estimate on my hot water heater. He consulted with me and gave me an estimate of how much the work would cost.

Grandpa did great job. Very professional. Explained in detail his actions and how i can help him in the future. Would like to ensure I get him on all future service calls.

2nd time to use this great company today and Daniel Hodges did a great job! Thank you!!!

Thank you, John Moore! Fisnik Rraci did a great job!

Choice home told me you were not taking appointments for there services

John was very knowledgeable and thorough. He walked us through the entire process and answered all our questions. We feel comfortable with his assessment and have chosen to have John Moore repipe our home.

Exceptional service and professionalism. Joshua D. explained our issue thoroughly and serviced us quickly. I would definitely recommend him and John Moore Services to family and other colleagues.

Had Kiel Mire do a service call on home AC. He was professional, quick and efficient.

Our A/C technician, Pete, was amazing!!!! Thankful for his technical expertise.

Two weeks later and we had an electrician, Leonard, out and along with Felipe, they also did an amazing job installing a new breaker box among other work!!!!

John Moore is our go to when we need work done on our home!!!

Henry is thorough and nice. He explained to me what the problem of my heater and gave me the recommendation. He is very prompt and on time for his scheduled . I certainly recommended John Moore service.

Russell Herd service on 5/5 was great. Very professional and informative. And need I mention very quick.
Super job!

Install heating furnace and program unit for a/c and heating

Excellent service provided. Very happy about the job done by Miguel Santana, He is well mannered and professionally trained to look from the customer's point of view. Definitely go back to them for future services.

My furnace suddenly stopped working and John Moore was able to get a technician to my house the same day. The technician was able to troubleshoot the problem within 5 minutes and get my furnace working again. He also noticed there were some improvements that could be made to my HVAC. He committed to putting together an estimate and let me know that the improvements could be made at a later time. I am happy with their quick response and quality of work.

I would like to say thanks to Mr. John Moore for sending me Mr. Willie Glass and Mr Brandon this guys are very professional,kind,and friendly and funny i couldn't have ask for more. Mr. Willie glass is #1 in my book...Thank you Mr. John moore for having a great man and great team working for your company. I greatly appreciated them. Thanks guys.....Tonya

Victor was at my house within one hour of when I called. He was very professional and got us taken care of.

I called John Moore because my dad said I should (moral of the story, you should always listen to your dad ;).

Anthony was the technician that came out today and addressed our toilet issue. I was thoroughly impressed with his professionalism and knowledge at such a (seemingly) young age. He took his time to carefully explain the situation and a solution. He showed empathy when I explain to him that it was most likely kids toys that had accidentally been flushed down the toilet. In his thorough explanations, I learned a lot about PVC pipes, blockages, water flow and pressure, what to do each week to check for toilet issues, etc.

I will say this without hesitation: John Moore is who I will call (and recommend) in the future for ANY plumbing need that should ever arise, and Anthony will be the technician I will request.

Papal had great customer service. Knew exactly what was wrong with my A/C and fixed it in less than 30 minutes. Thank you guys for a great job done!

Mr. Russell was very knowledgeable and professional. He offered options to address the issues at my house.

Nick L. Provided excellent customer service and went above and beyond his job. He helped me understand all of the issues with my house and provided numerous solutions. He is very trustworthy and a great representative of the John Moore company.

Charles R. Was prompt and very professional. He took minimal time to assess my bathroom for a renovation. He was efficient yet thorough.

Mr. Wallace provided great customer service. He explained everything clearly and concisely.

Based on this experience I have already scheduled other consultations for other work needed at my house.

David K did a great job and helped me discover what my issues were in my house. Was honest and very personable as well as help me determine a way forward.Extremely happy I called John Moore!

John Moore did a fantastic job I would recommend to anyone that need work done call John Moore, I will only call them for any thing that I need done

I used John Moore for my AC back in 2016 , so I chatted on line about getting installation add and ducks changed out and tech assured me that the ducks were not needing to be replaced and that cleaning them would take care of what I was wanting done since I had others say that they needed to be changed out. But he assured me that there wasn't any mold.so we are getting installation and ducks cleaned.

Thanks , Rick

great experience very professional and job was done quickly and right I appreciate great customer service