Update:Just received a quote from another company ...

Update:Just received a quote from another company called H-Town Services(Very reputable with only 5 star reviews) for HALF of what John Moore wanted to charge us. H-town Services stated we only need a circuit board with surge protector. The furnace & blower motor in it is working fine!

In 2017 our AC system stop cooling our home. I had another company come out first and recommend We replace both AC units on the outside of our home. I always like to get second opinions on matters like these especially when it involves a huge repair expense. So I called John Moore . They came out and recommended I just replace the coils on the AC system along with replacing the furnace ducts & new insulation for attic. The total cost was 15000. We had just bought our house so this was a shock to us. I realize now that with that money we should of just listened to the first AC contractor & replaced the two units outside. We had issues after installation of all the AC work done by John Moore. We had to call John Moore & have them come out again & correct issues involving work quality. For example attic insulation blown into the AC condensation drip line pan. Ironically enough two years later the system stop working due to the fact that our pan filled up with water and the secondary line that runs out the exterior clogged up. John Moore wanted to charge us over 500 dollars to clean out the pan & unclog the line I accepted the service but once again the quality of work was horrible. My husband had to unclog the secondary line himself. Then they told us the primary line was clogged too but that work would involve a plumber. Once again I brought in another company for a second option on the main line issue. It turns out this main line is not connected and wasn t connected during the initial work John Moore did back in 2017. If a company is going to do serious work on a AC system involving replacement of coils & furnace ducts then they should make sure the whole system is working properly to ensure quality work. I called them again recently due to my AC system not cooling on the first floor. The unit stop working after a thunderstorm. The technician told us the furnace circuit board is burnt out and possibly the blower motor in the furnace. Apparently we have no surge protectors on the system. It s going to cost over $1600 to replace a circuit board which only cost a few hundred dollars. If we want surge protectors it s going to cost $2400 or we can just buy a new furnace for almost $5000. Long story short I should of just listen to the other contractor (Abacus) and just replaced the two AC units outside our home. John Moore knows they can make more money by just having us replace one part at a time...STAY AWAY FROM THIS COMPANY. DO YOUR RESEARCH BEFORE YOU HIRE A CONTRACTOR TO SERVICE EXPENSIVE SYSTEMS IN YOUR HOUSE. Unfortunately we were ignorant home owners who were taken advantage of.