I scheduled an appointment throught their chat on ...

I scheduled an appointment throught their chat on their website. Very polite and pleasant online and scheduled a technician within a couple of hours. Plus with John Moore is that your diagnostic fee/cost for tech to come out is free. Unlike other companies who charge $95/$96.

Wade was our technician and was very polite, wore his mask and was thorough in his work
in diagnosing the problem with our AC. He was very knowledgeable with explaining what our options were to fix AC and answered any and all questions that we had. They do offer payment plan, which will have to be an option should we choose to fix AC problem.

So haven't actually used their service to repair...yet. But was pleased with the tech that came out to diagnose AC problem.