Willie did a great job in that he effectively diag...

Willie did a great job in that he effectively diagnosed the problem and did so rather quickly. I wish John Moore Services had sent him to begin with as my overall experience would have been less frustrating and less expensive. There were three total trips and three employees. All were pleasant and professional, but the first trip was ineffective and I didn't get Moore for the first $500.00. I do appreciate the credit issued for the final service that addressed the problem. I don't think I should have had to ask for it though.