The original appointment was for Monday, June 8, 2...

The original appointment was for Monday, June 8, 2015. John Moore Service only allows a 4 hour window for the service fee of $49.00. (A smaller time frame is available for a much higher service fee.) This fee was supposed to be applied to any service rendered. It was not. On Monday the window was from 4PM to 8PM for the service technician to arrive. I specifically told John Moore's customer service to notate the AC was located on a full two story roof and to bring a 27 foot ladder. I arrived at 4PM to wait. Around 6PM John Moore customer service called and stated they were over booked. At 7:30PM customer service called and stated they were running late. The technician did not arrive until 8:45. It was completely dark. When he arrived, he told me he could not fix the unit because he did not have a ladder. Each time John Moore's customer service called I reminded them they needed a tall ladder. Customer service told me at 8:45 they would book another appointment for the following day from 8 to Noon. I told them I had already waited for almost 5 hours and they agreed to make the service call for 8AM to 9AM on Tuesday. Tuesday morning the technician arrived at 9AM. The technician had a ladder and examined the condenser. He told me the unit was full of Freon but needed to have the evaporator coil cleaned and the condensation line blown out. He initially quoted me $850 to perform the service. When I asked if he was going to remove the coil and clean, he told me this was just for an acid spray. The technician told me to remove the coil would be $2,000. I told him to just blow out the condensation line. He quoted me a price of $350.00 to blow out the line. I told the technician I was going to call and ask for a supervisor. The technician told me the supervisor would not be at her desk and would have to call me back. I called John Moore's customer service to inquire if these were the actual prices they charged and asked to speak to a supervisor. I was told the supervisor had just walked away from her desk and would have to call me back. John Moore call center provides terrible customer service. After sometime, the technician told me he could reduce the charge to blow out the line to $149.99 plus the charge of $49.00 for the service call. Since I had waited for almost 2 days I agreed to have the line cleaned. John Moore's customer service is awful and their prices to perform service are outrageous. John Moore Service clearly does not care about providing quality customer service at a fair price. Ironically, when I was typing this complaint (Friday, June 12, 2015), John Moore customer service called and offered to refund the $49.00 service charge. I will have to wait to see if they follow through on the refund. I would not recommend them!