John Moore Services Reviews

The technician David Mize was on time and very friendly, knowledgeable and professional. John Moore has been the best company of it's type I have ever used.

We are at stage one, and I'm hopeful that the project will go smoothly.

Very nice tech. Wish it want as expensive as it ended up being but not John Moore problem

Easy financing. Wait and see on installation

Edit: my 3-7pm window came and went. 3 phone calls later the installers show up at 9pm. It s now 1:15am and they just left

Why schedule jobs when the start time could be as late as 8-9pm if the job could last 3-4 hours. I understand if it was an emergency job. But this was a scheduled job

Not happy

Nelson & William did an outstanding job with floor tile, shower tile, & tub installation.

Best customer service I seen in a while I am bragging to my neighbors and friends

He and his partner was good they haul off the old heater and clean up there mess.

Have used John Moore several times, service is always good and prices are reasonable. Nick did a great job, quick and efficient

Excellent service. Phillip Lowry was on time, knowledgeable, professional and friendly. I m satisfied with his work.

Very nice service man. Respected the fact that he kept his mask on the entire time! Thank you! Resolved the problem in about an hour!

Nobody would fix our outside water faucet because it looked like a lot of hard work so we called John Moore. Russell Herd came out and he was fantastic. Gave us an estimate and stuck to it. He made a job nobody else wanted to do look easy. Thank you so much John Moore for having such awesome plumbers and thank you Russel Herd.

Exceptional service but at a premium cost. Daniel Wheeler is an honest, straight-forward master electrician who treated me and my home with respect while performing high quality repairs. Highly recommend.

Rusty was extremely helpful with us, he went out his way to make it to our home within 30mins to meet us. We needed photos to submit to our insurance company, he provided excellent service, and the pictures were of extreme quality and he made several marks on pictures to highlight the damaged areas. I would use John Moore services again and would recommend Rusty to all my friends and family.

Abel did a great job of delivery our family the KIT..... thanks Abel and thanks John Moore. I'm ready to plant

Thank you Christian for taking the time to walk through all my options and to advise me. Thank you for putting up with all of my changes!! Looking forward to a completed job.

Thank you Eli for the safe and efficient job you did. He was very polite.

Mr. Daniels explained everything clearly . He was very professional and upfront. He was very knowledgeable and offered expert advice

He did a great job and finished the project within less than 30 minutes

Trent did an excellent job installing wiring for a project. He s very respectful and will offer his expertise advice, follows code and explains what he is doing. I would recommend Trent all day, that s the excellent experienced service he provided.

I was getting many quotes for a job and he was very respectful and professional. I am keeping them in consideration for the job, but haven't decided yet.

I called them on Saturday and I told them I needed a camera run through my sewer pipe to confirm if there was any tree roots in the line. I asked if this would be a free estimate and they said it would be free. They gave me an appointment for Monday because a Sunday call would be $149. On Monday I had to reschedule for Tuesday at 4PM. It is now Tuesday 2:30pm and I get a call saying that a camera run would be $200.

If they would have just told me on Saturday that the camera run would be $200, I would have found someone else for Sunday. Thanks for waiting my time.

Quick response, proposed alternatives, executed work professionally.

Quick response, professional and found my issue rather quickly. Happy with their service and will be using in the future for any other issues I may have.

Friendly, knowledgeable, exceeded our expectations!

Had problem with my lights, service tech came out diagnosed my problem. He did a good job showing me all of my options and gave me very good advice. My wife and I will go over our estimates and make our decision. I would definitely use John Moore.

Their prices are high! They are quick to respond I'll give them that but prices are high!

After a part failure on a new water heater...Daniel came by did a thorough inspection and diagnosed a failure of a replacement part that was recently installed on a new water heater... as the time of day was late he promised to return the next day with the part and install it.... he also promised to keep me in the loop as he could sense my frustration with the failure of a replacement part on a water heater that is still less than a year old...he arrived on time and installed the part.... waited to insure it was working....I appreciate his attention to detail and customer service....
Now only if this part doesn t fail....
If it does I will mention the water heater brand by name!!!!

Our tech Willie Glass was very thorough and very professional from the first time he entered our home until his last visit was complete. Started to get upset with your dispatch division but you came back and redeemed your company words of good customer service. I will use John Moore plumbing again. Keep up the good work

Had them come out to replace my aging A/C system. It's never easy during summer to work in an attic but they powered through it and got the job done quickly. I've got nothing but good things to say. Quality work and my A/C is finally not running ALL DAY to beat the Texas heat. Would recommend this business to everyone.

Do not call these guys, they are the biggest price gougers out there!! Everyone that says they are happy with there prices haven't shopped around

Came on time. Put on overshoes entering the house. Get the job done promptly.

Rey was great, very friendly. John Moore was way over priced, I had two other quotes and they came out the highest. Offere a discount but still was more than the other two. Shop around if you are considering them.

Pete Castello is the BEST! He is so kind and informative! He really shows his concern for your well-being and the safety of your family. I appreciate the extra time he took to come out when I decided to get the new furnace he recommended. Thanks again Pete! You are special and one of a kind!

There is still a company that gives customer service. I am very happy to have gotten a bid from John Moore for my AC replacement job. The whole process was a welcoming experience. Jesse was very professional, polite and well dressed. He knows his job and answered all of my questions. Thank you John Moore and Jesse C.

Pros: We've used John Moore for a few projects around the house that I don't have time to do myself. Recently I had a floodlight installed and Fundi was my tech. He was very professional and made sure I was 100% satisfied with the work before he left. Being a licensed electrician he covered all his basis and gave me some pointers with future work..Yea me.
I would recommend John Moore for any home repair for I've experienced their quality of work, honesty and customer satisfaction.

Conns: Little pricey, but you get what you pay for these days.They do the job right.

Mr. Jaime was very thorough and professional. I felt assured of the results of my air conditioner check-up. I would use the services of John Moore again and those of Mr. Jaime C.

Very knowledgeable and helpful. He was on time and through in his review of the problem.

Our experience with John Moore was NOT a good one. We had a water line that was leaking at the main meter so my husband called John Moore and they sent a technician out. His estimate was over $500, my husband was floored with the cost. We are on a fixed income and told the gentleman that we could not afford to have the work done. My husband called the office and spoke someone that said that they would give us a break on the cost. So, my husband had the guy come out to fix the leak. It took him about 30 minutes and that included the time to type in the ticket on his computer. The charge came out to $349.99 for a job less than 30 minutes. I don't think some doctors even make that much an hour. I called the office/call center and asked for a receipt since we were not given one at the completion of the work. It took a week before we were sent a copy. Anyway, every time a John Moore commercial comes on the t.v. I get sick to my stomach knowing we were over charged.

Mr N. Gomez gave us an estimate On A/C Furnace. He is definitely a Pro with his prompt and concise diagnosis of our issues and NO BS approach. Out of 5 stars he gets 6. You sir are welcome to do any and all work needed in our home. Thanks again!
Mr E. Guidry and his journeyman did superb jobs they did the install and recap of their work. Wish I would have gotten the journeyman s name. But I failed to do so.
Mr E. Amandor was so good he was in and out like a phantom. The only reason I knew he was here because of his work van was parked on the other side of the driveway. Thank you sir, for your prompt check and adjustment.
John Moore hires the best people.

The plant kits that John Moore delivered to my grandsons was a wonderful surprise. John Daniels, the tech who delivered it was so war and friendly. Thank you for bringing some sunshine to our life.

Derick provided prompt and professional service; he took time to explain the problem and options to fix problem.

Excellent and professional. Explained repairs needed.

Charles came out to add some wiring so I could connect my WiFi thermostat. Found another minor problem and just made the change without charging me. After no cool air for four hours, I put in another call to their dispatch. Charles came back out (quickly after my call) and discovered an issue with the AC unit itself. Stayed after his normal time off to finish the job so we wouldn t have to be without AC for the night. Great attitude throughout. Oh, and did I mention this was on the 4th of July? Will definitely use John Moore again as the need arises.

Service was good and informed and speedy the technician was polite and friendly.

I would like to say that Miguel Santana came out to service my plumbing problem and I am very satisfied with the service he gave to help my problem.

I use a wheelchair & needed service to a leaky toilet. Troy W came out, did the initial assessment & we agreed on a replacement. After the new toilet was installed I found to my astonishment that my showerchair couldn't fit over it. Troy W went WELL out of his way to 1) attempt modifications to showerchair so it would fit. Failing that, he 2) replaced the aforementioned bowl with an ADA compliant one. It worked perfectly and Troy W didn't leave until he quadruple checked its functionality and accessibility. Troy W & John Moore have my up most gratitude, recommendation and support. Thanks!!!

They reached out to me to remind me I had their maintenance service and it was time to check my furnace systems...we had an appointment setup quickly, the technician showed up on time and was very nice and professional. The work was completed efficiently and any issues explained clearly (with pics). Again, very happy with service.

They have no respect for your time. They expect for you to sit home and wait on them. Their people at least they will answer the phone and tell you they will call you back as to when you can expect a technician and they don t call back. They let you sit and sit and wait on them and when they do show up, their price is way over the top. Will never call them again!

Leonard from John Moore Electrical replaced my master GFCI outlet and rearranged double-lugged wires in breaker panel. He arrived as schedule and was courteous and efficient, so I will certainly use John Moore again for my home maintenance and repairs.

Prompt service and an intro e mail with technician s photo. We were very satisfied wit the professional demeanor and knowledge about the job.

He was there for 2 minutes and charged me 90 bucks to relight my water pilot... I don't think that's fair at all.

The receptionist Taylor and technician David was very professional. David was able access the problem and gave me options to help determine what was the best solution for my budget.
Also, I was thankful that he wore his protective gear while in my home.
During these challenging times, I appreciate it.

James Robinson was awesome!!! His experience, knowledge, professionalism, and courtesy is the reason I will call John Moore next time I have any issues.

Carl (aka: Rusty ) was exceptionally professional and very expedient. He was flexible to my schedule, and very accommodating and fair in his estimate to repair our home. Definitely he s a must have / go to guy for project management!

Daniel and the John Moore team were just incredibly helpful and patient. Working on an older house some repairs aren't simple and they stuck with it to make sure the job was done right.

mark was extremely professional,honest, and courteous. He told me about financing and made the whole experience seamless. he replaced my toilet in one hour, left no mess behind, and took the old one to be disposed of by John Moore. l will always remember this as a seamlessly pleasant experience. THANK YOU SO MUCH MARK! John Moore has an exemplery employee!

Mr. Lowry was very professional, courteous and knowledgeable of the task at hand. He had my HVAC up and running in no time. I'm sure the company finds his quick and decisive nature a great asset as well. Thanks again!

Tech Derric B did the service work, was very professional and cordial. Explained everything in detail and got the job done. Thank you John Moore Services.

David L., Matt, Brandon, and Justin did a wonderful job re-piping my house and were very pleasant to work with.

The gentleman that came was courteous respectful and gave me a lot of information thank you for sending such a great employee and giving me information that I need it. Have a blessed day

John Moore has handle several issues with this rental property, both my renter and I have been pleased with the services render at this location, John Moore has done Plumbing, Electrical, Installed a Water Heater at this location.

I had a water heater installed. They went above and beyond to install my 75 gallon water heater. It was a really tough job on a 3rd floor of the house. They had to bring it up stairs and be careful with all th ge furniture and wood. They did an excellent job.

Our technician, Sky, was completely thorough & informative on our service call. He laid out our options moving forward & I was very pleased with our interaction. John Moore has never disappointed us.

Fred Collazo communicated well and let us know when he was on his way. On arrival, Fred was cordial and listened attentively as I explained about the second time our pilot light on our water heater had gone out since John Moore installed it in November 2020. Fred understood our concerns on just re-lighting i, as we thought it best to have it inspected in case there was something wrong with the water heater pilot light. Fred inspected the water heater and pilot light and did not identify any obvious anomalies, so he lit the pilot and reported that since this was the second time it went out (Nov-2020 1st, then Jan-2021 2nd) he would note it on our account and discuss it with the home office. They would decide if further action was needed. Fred also said that if it went back out, they would replace the pilot light assembly and make good on the water heater with it being under warranty. He was professional, friendly and to the point. I've used John Moore for several different occasions, have never been disappointed, and representatives like Fred are the reason why.

Called to repair Tankless Water Heater damaged during freeze 2/16/21. Art called prior to arrival. Arrived on time and assessed heater condition. Provided his recommendation which we are using to correct the issue. No problems.

Jesse had came out and assisted with my grandma he was helpful and kind very respectful we'll be calling him back personal

The sevice was excellent, the price reasonable. I could not be happier with their service.

Mike Khim came and installed a Nest thermostat for us and corrected an issue in our electrical panel. He was very friendly, knowledgeable and efficient!

Great in explaining what was done and what needed to be done. Thanks for your personality.

They were out of our price range for this job but Felipe was knowledgeable, courteous, professional and just plain nice! Hard to find a company that hits all the marks these days...if they d have been a little more in our price range...we d have used them!

HVAC review

If I could rate John Moore a 0 star I would. This company cannot be trusted and does not look out for their potential customers. I had an issue with my HVAC system, specifically the fan in my furnace stopped functioning, and I called out John Moore on a Sunday. Their appointment setup process and interface is the only thing that I can compliment. The tech arrived and from the start focused on how much he could sell to me rather than fixing my immediate problem. He went to the attic and investigated the issue and came down and indicated the fan was not functioning (I already knew this) and would not offer any specifics. He immediately indicated that this would be a significant cost and started measuring the opening of my attic access. He then wanted to check my outdoor unit and said it was "old" and should be replaced. I had zero issues with this piece of equipment. The tech then went to his truck to prepare the quote. Upon his return he said the entire fan assembly needed replacement, as well as a few other items, totaling $5k. He then presented other "options" and quoted a full furnace replacement at $6k (which is why he was measuring the attic access!) and an entire system replacement at $17k. My house is 1100 sqft so these quotes are ridiculous. This company tries to prey on customers who are desperate and approach each engagement trying to determine how to sell a new system to each potential customer. The tech offered very little explanation when I asked questions about the reason the quote included a full replacement or how the cost of an entirely new system is so similar in cost. I knew right away when the quote was presented that I needed to get another opinion.

I called out a local tech when they were available the next day and they thoroughly investigated the problem, troubleshot the issue, and determined that there was only a faulty capacitor in the fan. The total cost of the repair was $135. The fix took 5 mins and my system was back up and running without issue. John Moore wanted over $5k to fix my issue. DO NOT TRUST this company! Stick with your local HVAC companies and keep money local!

Anthony was very professional and got the job done after the two techs before him didn t have the proper equipment to do the job. Done in 30-45 minutes.

Thank your for the children's plant kit. My children will certainly enjoy it.

Henry was excellent and informative. I highly recommend John Moore.

Chase was very competent, and went beyond our expectations.

Thanks for doing such a great job sky I am more than satisfied

John Moore wanted $5,000 + for Water Heater, ARS wanted $1,700 - got it done by an Independent Plumber for $800

I was very dissatisfied I did not get any callbacks from the loan office which they told me I was approved and I would need to provide my financial information which was fine I got an immediate estimate that was totally outrageous from the young man and when it was time to follow up when he did he did not have his information correct and I never heard back from him when I told him I was a wrong person and he had the wrong information he brought my quote from 10,000 down to 9000 and I never got a callback so I ve hired a contractor with another company

Jedd was very professional and knowledgeable about the light fixtures I wanted to know about.

I love John Moore. My Service Tech Derick Mourning was so nice and got the job down for me in a timely manner and for a reasonable price. I will always choose this company. Thank you.

Michael Vogel was the pest specialist that came to evaluate my problem with pests in the attic. After reviewing three bids to take care of my problem it's been decided to go with someone else. Thank you for your help - I've used John Moore several times in the past, and I'm sure, God willing, I'll be calling you again.

I placed in a request for someone to come and check if there is any water leak in my house. Donnie came, went to work and found no leak. Thank goodness. He then suggested a few things for me to do which will help my case when I contact the MUD office again. Thank you, Donnie. Keep up the wonderful customer service. John Moore Services will definitely be the company I will be calling upon in the future if ever and whenever I needed plumbing work done.

Mr. Citizen certainly understands customer satisfaction. He called prior to arriving to do the work. He informed me about what would happen during the job. He gave me an estimate of the length of time it would take to complete the work, and he finished sooner than he estimated, even though City of Houston arrived later than expected.
Mr. Citizen explained the work and showed me the new panel, checked all circuits, and told me to call if I had any problems. Great job by a very courteous and professional representative.

Technician was very knowledgeable and friendly. He explained things well and gave a good quote for services. I would highly recommend John Moore and their staff.

The plumber, Chase, came promptly and did a terrific job at the stated (reasonable) price.

Great customer service. Too expensive quoted me $4300 I went with someone else and got a simple job fixed for $125