JM Lexus Review

This car purchase was the easiest ever! The price was really great! Keegan was prompt in giving pricing and time frame. Bruno Di Sliva was wonderful to work with! Very attentive!

good service, not cheap, but sometimes getting something done correctly the first time comes out as the best deal.

Jeremy Einhorn was fantastic. Great customer service I would recommend him

Returned my lease here over a month ago and they never processed it! What a joke

Life experiences sometimes can leave you with your face in the dirt, this happened to me with my credit. I called over 15 dealerships some of them was the largest dealerships in south Florida; nevertheless, they all run my credit and they all rejected me. I began to feel discouraged and so down because I cannot get approved and unable to drive a proper vehicle and to rebuild my credit. I began thinking about my failure and how I would never make it past this obstacle. When I was about to give up here comes Kenneth T and Dario D (JM Lexus) to the rescue, there are certain experiences you wish never to experienced again (bad credit) but not the JM Lexus experienced making car buying fun and easy I would say for once in my life I enjoyed buying a vehicle. Great customer services, great price, upfront answer, and clear and concise explanations, no hidden fees, even my hunger was being satisfied. thank you for that great JM Lexus experiences

I brought my 2014 RX350 for service and was extremely happy with my service writer Ken Kline. My vehicle was ready on time and price was exactly what was quoted.

Patrick in the Service department was great, they took me early, got me out really fast and prices are great. Why go anywhere else? Thanks, Adam

The manager , I believed her name was Karen Reiner was very helpful and professional.

We always have a very good experience at JM Lexus. This is our second car and we are very happy with it.
Our salesman, Shane, has been extremely attentive to our needs. He is most helpful beside being a nice young salesman. He made the experience of leasing a new car enjoyable.
We will always return to JM Lexus for a car.

My experience at JM Lexus was excellent. I am very happy to have worked with both German Afanador and Robert Kohl. They made buying a car as convenient of a task as it can be. I would recommend JM Lexus but especially Robert and German as sale managers. They take ample time reviewing all details of the car and ensuring you are comfortable with all aspects of the vehicle before leaving. I was EXTREMELY satisfied with my car buying experience at JM Lexus.

If you are looking to purchase a Lexus contact Robert Kohl or German Afanador for the BEST service at JM Lexus.

My wife and I had an excellent experience while leasing our new vehicle. Eric Rogers assisted us in searching the inventory for the best vehicle for us and answered every question with knowledge and experience. The Lexus Plus pricing really made it easy and comfortable to attain a great price and a beautiful new vehicle. Thank you Eric and JM for the wonderful experience!

Dan Phillips and Michael Robbins were excellent sales specialists. We drove 3 hours to purchase the vehicle from JM Lexus despite the fact that we have several dealers around us locally. They were very courteous and professional, and when we arrived the car was ready to go and was amazing. They also had the paper work ready to sign and it was a stress free and pleasant experience from start to finish. My wife and I would make the trip again to buy our next one. The dealership itself was very impressive with a wide selection of Lexus models to choose from. Well done!

Excellent knowledgeable and friendly sales staff. Great experience!

JM Lexus gives you first class service! I highly recommend.

Simply the best treatment, very very kind at all times, welcoming showroom and staff, Lawrence Soto and his team couldn't be better, I don't remember all the names but they are sincerely the best of the best. Thanks for everything.

Ryan O Kuhn is the man! Been working with him for a few months. I visited a few dealerships but no one matched the world class service provided by Ryan and the JM Lexus staff. Thier Lexus Plus pricing is unbeatable and transparent! Ryan and team definitely know how to earn business.

It was so easy and the help was so awesome! Mr. Ryan O'kuhn was great to me and my dad through the buying process.. I recommend This location for sure!

It s always a pleasure to know you re in good hands at JM Lexus! Our salesman Mike D ambra is one of the best, we ve continued to come back to JM Lexus because he is the utmost professional and treats us like family! This is our third Lexus and I wouldn t go anywhere else for another!!

Service person Glenn was excellent. I appreciated his professionalism.

Saqib Kahn, our sales manager, did an outstanding job, Seamless from start to finish!

Love this dealership, Josue is the vest service advisor. I though about switching brands, but the level of service I receive from Josue at JM Lexus, is to good to leave. Thanks Josue, your the best!!!

Possibly the best Dealership ever! And no price gauging! Great people, great service...and great cappuccino. Robert and Donald and Leah made it completely painless.

Great experience ever!!! High level of quality and service!!! Especially I'd like to underline the professionalism of Product Specialist Yelena Arkhipova. I will definitely recommend your dealership to my Russian friends.

My husband and I have never owned a Lexus. After our experience at JM Lexus, we will never own anything but a Lexus. The service was outstanding, ask to work Michael D'ambra. He is friendly, extremely knowledgable about the Lexus brand, and takes care of you through out the sales process. We bought a RX350 and we are in love with it. Thanks to Michael and everyone at JM Lexus!

My sales representative, Dario Dziamalek was friendly, very knowledgeable of the JM Lexus Pre-Owned inventory, professional, and was super courteous. His patience was unequaled even to the point of bringing my final two choices to the first of the building so that I could compare which was more esthetically pleasing. I am so very happy with my choice and Dario has shown me how well cared for I will be, in their 5 Star guest/customer service department, should I need service. Robert Collins, the sales Manager was very through and made sure that I understood my deal and that I was completely satisfied. He too was very courteous and added to my overall excellent JMLexus experience.

Alicia at JM Lexus made the trade in process very easy and flexible during these uncertain times. The entire process was fast and seamless. I highly recommend Alicia and the entire JM Lexus staff.

Just leased a new RX350 from Arly at JM Lexus. Great seamless experience. Top notch customer service from beginning to end!

Drove 4 hours to pick up my car & it was an AMAZING experience from the time I was there to the time I left. Sandley was an excellent sales rep!!!! He was very patient, kind, and informative in making sure I had no further questions when I left. He was 100% honest and transparent with everything. Will definitely be a future Lexus customer from now on. JM Lexus knows how to run a business & treats their customers like queens & kings! As a first time Lexus customer, I left with full confidence from Stanley s expertise, knowledge, and great customer service that was above and beyond on what I was expecting. Thank you Stanley for making my dream come true!!!

Super nice service staff. Gave me a loaner rather than have me wait so they could spend the time needed to properly diagnose the car. My first JM Lexus experience. It was a very good one.

I love the JM Lexus Plus pricing. I really appreciate upfront pricing and not having to haggle. Thank you Robert for the no hassle experience.

Robert Kohl was my greatest salesperson at Lexus ! Everyone should buy or lease from him !!

I had a wonderful experience at JM Lexus. Gary Catronio is the perfect person to help you find the right car for you. I will recommend him to everyone. It was great fun car shopping with him.

I really like JM Lexus and Khaled, the Sales manager who took care of me. They have the bigger inventory and best prices

Beautiful showroom, sales representative was knowledgeable, professional and friendly.The purchase of this car was the best experience I have ever had with a dealership.I would encourage anyone in the market for a new car to go immediately to JM Lexus.

Great experience, no games or waste of time negotiating, one straight price since the beginning.

Whenever I get my car service, they usually wash and vacuum the car. None of that were done. The windows were dirty

Sandley St Hilaire gave my husband and I a great car trading experience. We had a beautiful conversation while test driving the cars and we were educated on different options to purchase vehicles. Most importantly, he helped us stay within our budget to make this trade work. We appreciate all his hard work, patience, and tour of JM Lexus!

Great service!! Omar was extremely helpful and got me in and out quick for an oil change! Highly recommend him and JM Lexus!

Very pleasant. Omar Cruz was comfortable in his knowledge of the vehicle and was able to answer all questions very well . The dealership receives an A+ in customer service. The receptionist was able to find the correct sales personnel for us and the coffee /snack bar servers were personable and fast. The deal we got was fair and painless. German was so helpful in teaching us the ins and outs of our new NX 200t- he was so very thorough and patient.

Jonathan W. assisted my father and me with a purchase of a certified Lexus. we had done done research on line but Jonathon helped guide our purchase to the best car and value . we can honestly say we are thrilled with our 2016 RX350! it drives like a dream and the service and time Jonathan W. spent with ya made ya feel like a million bucks. thank you

Crystal did her best to make sure we bought the perfect car for us.

JM Lexus has to be the Best Place to Buy or Lease. Great surroundings, Pleasant and Knowledgeable Staff, and Best of All... NO SURPRISES.
I absolutely Love my Sales Manager, Lancia Lindo (2nd time around). She knows these vehicles inside and out and is a Master of the Process.
This is my 3rd Purchase and I will be back.

Went to two different Lexus dealerships. Ultimately decided to pay a little more to buy at JM because of the excellent service and treatment given us by Ashley Alt

Richard W. did a fantastic job helping me get in and out without a problem. He was professional, attentive and listened to concerns, which was swiftly handled. I have 3 lexus's and he is the guy im bringing them to! A+++ Service. Gregg W. in the sales department is awesome too....thanks for the new NX300 F Sport! Great team they have over at JM Lexus Sample Rd...

They ll treat like royalty just to get a sale but after the sale, they don t care about you..be aware

All the staff were very helpful and courteous when I went to purchase a car!!

Awesome experience. This was my first time visiting this dealership. I have had terrible experiences at other Lexus dealerships and was starting to believe that the only thing good with Lexus was their amazing cars JM Lexus changed my mind. I will definitely purchase my next car from them.

LONG time waiting for an operator. LONG time waiting for following up 3 hours after my case was taken. LONG time waiting for the assistance.
Assistance was quick, courteous, and knowledgable about his job. In total, 3.5 hours waiting only 1/2 an hour after I recieve the first call rom the technician until I started the car. Lexus Roadside assistance very bad

Once again I had a fantastic experience at JM Lexus. Ms. L. Lindows was amazing, friendly, and knowledgable. It was a simple, smooth transaction with no hassle at all. She took time to show me the car features, and connect my phone. I had some terrible experiences with car dealerships but not this one. I love my new Lexus NX300.

Alicia Stark and Robert Seeley are 2 of the most informed and most helpful professionals I ever have had the pleasure to work with. I cannot thank them enough for the excellent care they have provided me. My highest of recommendations to both of them. Thank you.

My wife and I had a great experience with Brandon when buying a car. He took the time to answer all of my questions and was very upfront about details.

Also, we had our one year old with us the whole time. Brandon and the rest of the team really went out of their way to help us out while we lugged a stroller and car seat around to do our test drive, get snacks for our daughter, etc....

All in all, a great experience!

Sandley was excellent from day one. We negotiated a price and the phone, and I literally only came in to sign paperwork.
Highly recommended!

Jeremy Einhorn was exceptionally patient with me and willing to help and assist with all of my questions I had and also with setting up my phone to my New car and going through each gadget and app on the car to ensure I understood them and their operation. He s great I don t think I would want to work with anyone else. Also Daniel was there for me initially the first night I was there to look at cars he has patience beyond they are 2 great salesman. THE BEST

Everyone was polite and friendly. Service was done well and efficiently. Highly recommend.

Update:
After the review, I was contacted by one of the managers from the body shop and provided with the documents I had requested. I understand that things can fall between the cracks and such. I have changed my review rating to four stars because other than the isolated incident I experienced with one representative, it should not deter future customers when all the other reps were indeed helpful and courteous.

Please note this is a review of the collision center representative I have had the displeasure of working with, not the sales reps or body shop technicians.

I had my vehicle repaired here back in 2015 and the work performed was top-notch. The issue lies with the representative Abby. I was in an automobile accident and the at-fault party was responsible for paying for my damages. Granted, the insurance company might ve been difficult to deal with, such was not the case. I essentially had to stay in constant contact with the insurance company because they were supposedly non responsive to my Lexus repair rep. Whenever I contacted the insurance adjuster, they would always return my calls quickly, not Abby.

Long story short, vehicle is repaired. Fast forward three years later, currently in midst of insurance issue and I require the invoice of the work that was performed on my vehicle by JM Lexus. I was told by the phone operators that the only person who can assist me is Abby. Abby does not return messages. My last message was on 7/12/18. For some reason the phone operators keep transferring me to Abby, someone who does not return my calls.

Again, this is an account of my experience with the collision center representative. If you choose to have your vehicle repaired here, be wary of who your representative will be and the possible communication errors that might occur.

Love love love them best dealership I've ever dealt with the sales manager Darek Dziamalek and best service manager Joe Gorrin ever

A fantastic buying experience. Omar my salesman is the best. The easiest vehicle purchase I ve ever had.

From the moment you walk in to JM Lexus you realize this isn t a typical dealership experience. Everyone there was friendly and highly engaged. No pressure tactics at all. This is what all car buying experiences should be like.

JM Lexus provided a great car buying experience. From answering all of my questions before I even set foot in the dealership to explaining every step in the buying process the transparency made for a smooth and pain free evening. Thank you to Mike and Brad for helping me purchase my new car!

I selected my new Lexus on line from their website. Robert was a pleasure to deal with when I arrived at the dealership. The best car purchasing experience that I have ever had. There was no pressure for extras and all business was handled at one desk by only one person.

Many Lexus services here and a new NX300. Tim & Ryan are great.

Knowing how jacked up my situation was within my previous car. DJ, Stanley and Greg did everything in their power to place me in a new 2016 Lexus.
I am very pleased with this location and the staff!

I walked away leaving my baby (BMW) and leasing a Lexus

Went for a regular oil change/ tune up.. Attended by lexus express service consultant Omar. He was very attentive and answered other questions I had about my car (squeeling noise from brake etc) and took care of all issues promptly. Later on he came and looked for me in the lounge on the 2nd floor to advise an update and time frame of when my car would be ready. This dealership is hands down first class. To the waiting lounge with free sandwiches, bagels, coffee, sodas, wifi, etc. To the exceptional staff on hand for any questions or needs. All around. Would definitely recommend. Thanks

I had the pleasure of working with Donald Norton, let me just by saying he is very patient and understanding , he is very courteous and passionate about what he does. He made the experience of getting the car very smooth and hassle free so if you want no headaches and someone that cares about getting you the customer service go to Donald Norton.

EXCELLENT EXPERIENCE ON PURCHASING MY FIRST LEXUS. BOBBY EDMOND IS A GREAT AND PASSIONATE SALES PERSON

I bought this car without going into the dealership. I bought it on line. Not quite the same as being there, seeing & touching the car. It was a good deal, but after I got the car I realized there where many difference from the 2017 that I had. My 2017 had a moon roof, fog lights, heated seats, door guards + a few more goodies. That s why the 2020 was so much less. I didn t realize this until after the car was delivered and paid. WOW! But I live this sport

In Jan. 2019 I purchased a pre-owned 2016 Lexus LS460 from JM Lexus, GREAT Purchase. Carlos Nunez my service manager and friend for the past 20 years, took very good care of me, as usual. I had my 30,000 mile service and 4 new tires. GREAT JOB, as usual. Thanks Carlos and JM Lexus.

I have been getting my cars serviced at JM Lexus for the past 15 years and Carlos Nunez has been my service manager for all that time. Carlos Nunez is not an order-taker he is my service adviser and I consider him my friend. On one occasion I called him on his day off and left him a message concerning a problem with my LS430. Carlos called me back the same day arranged for the problem to be fixed the next day. Carlos can be trusted to tell the customer exactly what is needed, at the best price. I consider Carlos Nunez my friend, at JM Lexus.

Wonderful service! Shane Thewell was amazing, friendly and attentative. Best service ever.

Excellent location because is near to the Florida Turnpike, Sawgrass Expressway, and 441. When you enter the front desk the ambient makes you fell comfortable and the front desk lady welcomes you with a big - warm smile. The facilites are well illuminated but the temperature is a little bit colder than normal, ok when we visited the dealer it was cold, but something that is noticeable is that the floors are very slippery so please be careful. The shopping experience is excellent because I had the opportunity to research the car using their website prior to go to the dealer so if you think you are getting a good deal is because that s what it is. Please keep in mind that this is a business and they have to make a profit in their products, so in my case I got a good deal, and the vehicle that I bought drives and looks excellent. Joshua Kantor the Sales Manager helped all the time with my purchase and was excellent explaining and presenting the vehicle and its features. The financial team is easy to work with and they are there to help you. In addition, when they say there are no dealer fees is true, no dealer fees, what you see is what you pay plus the normal sales tax and registration.
In short, at JM Lexus you will receive world class customer service.

Great experience. No pressure and knowledgeable people . I highly recommend them. Jerry Gruher and Richard Meier are awesome car specialists.

I'm lexus it s place buy a car the service 6 stars.i had good quality service.thanks I'm lexus you are my place where to buy cars

I went into JM lexus Black Friday to return my lease. I was a little nervous because the previous dealer i got my IS from was quoting me a ridiculous new payment. I went into JM expecting relatively the same thing and thinking theres NO way I m going to be leaving here with a deal that I want. I met with my sales Manager Reggie Leo and explained everything to him. Reggie went above and beyond to get me the deal that i wanted! He explained everything to me more than any other car salesman has ever done. He even explained what the future would be looking like when I had to return my lease. Reggie was very knowledgeable about the cars and the products. He explained everything thoroughly and was very patient and caring. Not once did i feel like i was asking too many questions. Reggie s energy is also very positive. Not once did i feel like it s going to be impossible. He accommodated me every step of the way and truly made what I thought was going to be a stressful experience, a very fun and easy time. Reggie is the best!! Thank you for my New Lease!! I will definitely be back and sending people your way!

Robert Kohl was an absolute pleasure to work with. He was very professional and I highly recommend him.

Had a great experience working with Mel. He was very patient and thorough helping my grandmother find the right car and lease for her needs. He was extremely helpful. He was waiting for her to arrive and walked her through all the cars features.

Arly was very patient and understanding with my and my wife s indecisiveness. In the end we both walked away with exactly what we were looking for! Thanks again for making this a December to Remember !!

Dario Dziamalek has been a pleasure to work with. When we purchased our Lexus RX350 Dario generously showed us around the beautiful facility and took great care to see we were satisfied completely.
JM has always been a pleasant experience, and the "Family at JM" has always been exceptional.
We are very happy customers!

Good care concerned about your car the best dealer ..

J M Lexus is the absolutely best car dealership I have ever utilized. Lexus always has the best dealership, and JM Lexus IS the best of the best . If you are buying a new or previously owned Lexus, I highly recommend that you work with Rigot! He will ensure your experience is exceptional and will continue to follow up to ensure everything went well. We will never utilize any other Lexus dealership other than JM Lexus.

Ryan Allison helped me through the process and made the buying experience effortless
Thanks JM!

very pleasant, very professional, work completed as promised

Pedro Diaz, my sales manager was extremely helpful and patient in guiding me to my purchase. He answered all my questions and made me feel very comfortable. He went far and beyond to accommodate my needs and concerns in selecting the right vehicle for me. Pedro Diaz you rock!!!! The highlight of my experience was being photographed with my mother with a huge, green Christmas bow on my beautiful car. I totally recommend JM Lexus to anyone looking to lease or buy a car. Thank you JM Lexus!!!

As always, Jonathan treated us very graciously, and was completely explanatory in all respects. I must say that the dealer experience at JM Lexus is beyond compare in the auto industry in our opinion. We have owned multiple cars from you over the last decades. My wife wanted a convertible, other than the LC, but Lexus wouldn t build one so I got her a BMW, but the quality of service, and the superiority of the cars here brought us back.
Mike.

Leasing my new car at JM Lexus was a pleasant, stress free experience. The best part was dealing with one person throughout the process and being presented with THE price. My sales manager throughout the process was Crystal Combs. She was very professional and spent a lot of time with me to make sure I understood the car and what it could do for me. Crystal was very knowledgeable about how the car works and what the differences were between the different models. She also was available to me after I drove away from the lot to answer additional questions.

Rigot made our experience as great as the first one. The seventh (yes 7) Lexus in the house was the second breeze with JM Lexus and they had walk the extra mile for the second time. If you are going to get a Lexus, it is worth the 89 miles we did to get it from JM Lexux