Jim Burke Automotive Review

The service was very good. The people are always nice. The waiting area was clean. I didn't have to wait a long time for my car to get fixed.

I tried to buy 2 new cars here, sales team did not return calls and when they did they were clueless. Jim burke lost 2 sells. I called today giving them a 2nd chance asked about there financing and rates, they refused to give me an approximate rate and payment unless I go in and let them run my credit. Why would anyone take a hit on their score for a quote. Mr Burke your team lost you 3 sells in 2 months.

Went there to get my car checked out and left with my engine check light on for the 1st time ever! Service tech denied any responsibility before I even pulled off!! These people are shady, very unprofessional!!!! Will never return!

Awesome service. Jerry Armstrong is wonderful sales man.

Mr. Donald Harris was has exceptional salesmanship he truly made sure I was satisfied and drove away in a beautiful Jeep. Thanks again Mr. Harris and God bless you

Very unprofessional, I had inquired about a vehicle on line. I was contacted, I attempted to contact that person and spent ten minutes on the phone trying to speak to someone with sense. I spoke to the COO, Ephraim something at around 6:30 p.m,
and he was of a patronizing, condescending sort and wished to let me vent and explain the facets of their "Five Block Superstore" and I told him that I was ,"Talking to the wrong people about a car." So I moved on to another dealer that was more concerned about helping me then napping! Truecar and these folks make a good pair, all sh**, no real help!

There is always a catch when it comes to this company. I hate I purchased from them.

Great sales department, check out Chris Thomas for your next car

Only place to go for Subaru sales and service. My dream car sits in my drive! A beautiful black Legacy Sport limited!

Mr. Gillespie was great! He was so kind to talk with my son so that he could be informed about the car purchasing process. He was able to get the best car for him.

I bought a 06 Fusion 2 years ago. Salesman was a little pushy, but we liked the car and still enjoy it today. My only complaint is the "free oil changes for life". It always took 2+ hours to change the oil. After about 3 months, I began to hear a squeaking sound every time I turned the stearing wheel. I checked the fluids and the oil level was below the fill line. I brought it in to have the oil changed, then checked the oil level when I got home. It was at the same level! I took it to another service center to have the oil changed and the mechanic said it looked the the oil hadn't been changed in months! I doubt they even touched it, just checked it off their list and gave it back to me. Definitely will not be buying from this dealership again.

While in the middle of a 1000 mike road trip, my oil light came on, I was a quart low. I called and spoke with Brian and he told me to bring it on in since I was close. He met me on the service drive and we could smell burned oil. Brian got me back on the road and let me know what steps to take with my home dealership as well as letting me know what to expect from the process. As a single lady traveling alone it was so refreshing to show up at an unfamiliar dealership and have the service person treat me with respect. Brian was courteous and informative. Great job, Brian! Thank you!

Fully staffed dealership with a plentiful selection of automobiles!

Dont take it to the service center they sure like to take their time.

Had invited only sales event just to prey on poor people. Unorganized and chaotic

They didn't have the part I wanted in the parts department I lost the dollar because I bet the guy that was working on my truck that they would have that part that I needed

Worst customer service I've ever received and I even purchased a new truck from them.

I love this place. It was an excellent experience dealing with them. I have the best vehicle I have ever had

Even after the wrong was sent twice the care and professional service I got was out standing

We are on our second vehicle from this dealership. The only reason I gave them 4 stars is the fact we always get the new salesperson. Of course they tried to get far more for the vehicle than we were going to pay. But we always leave with a good deal. I have to mention their great service department is my number one reason for buying from Jim Burke.

Great experience from knowledgeable staff. We would probably buy here again. The downside is that we still get emails about buying a new car from them, even though we just did.

I am very satisfied with this place. Professional service always.

Rude staff, if they represent Nissan, I'll buy anything but a Nissan! Very disappointing!

Don't be fooled by thier free oil changes when buying a vehicle. You'll wait in a hot room for 3-4 hours wasting your life. I'd rather pay the money to get it done at Walmart. I'm having to sit outside as we speak for all this time because it's actually cooler to stand outside in the August heat than sit in thier sauna of a waiting room. The staff is rude and slow and you'll see 20 people who came in after you get service and leave before you. This place is a joke.

Rude managers. Rude employees. They make promises and don't follow through on them. Didn't pay off my trade-in right away so I got calls from bill collectors. Will never do business with again

I ve never experienced service as bad as this... I had my car towed here Monday and after leaving multiple messages no one has called back or given any feedback on the status of my car. To make matters even worse today after I insisted on some sort of communication about my car the guy says Oh well I m not your service advisor! Eddie will be back Monday. So in other words I have to wait until Eddie comes back on Monday for them to diagnose what s wrong with my car. Smh Meanwhile I have to pay MORE $ out of pocket for my rental. Never again will I do business here.

It was ok but I couldn't make a deal. They asked for too much down. They lured me over saying they wanted to buy back my Subaru Forester. The letter they sent said they would put me in a newer model and I would be paying the same monthly payments. But that wasn't true. They wanted the car and $2500. down. I got a chance to win $5000 and $10 Target gift card. I was told I didn't win the $5000 but I got to keep the gift card. No big deal but that was ok.

Very frustrating experience. Maybe it's just Jeep dealerships in general. I'm having transmission issues, after being to every other Jeep dealership in Birmingham they said they were a few weeks behind but Burke said they were only a couple of days behind. So I took my vehicle there last week on a Thursday. The guy in the service shop was nice and said it'd be Monday at the latest they could get it checked. I said that's no problem I'm a salesman I can work from home for a day or so. Monday rolls around and no call, so I call them. He keeps saying that as soon as he knows something he'll let me know. It's now Thursday and still no vehicle. They won't rent a vehicle for me because they say if it's not under warranty then I'll be charged for the warranty vehicle. Ok, then freaking take a look at it and let me know if it's under warranty! It has taken a week and still the vehicle hasn't even been looked at to see if it's under warranty. It's a joke. Don't say you'll look at it by Monday if you have no intention of doing so. And if you're the one holding it up then give me a freaking rental car, you're making me lose money.

Edit from previous post: Matthew was very courteous. The transmission issues are intermittent so my worry came true, it couldn't e replicated. It's a good thing I didn't rent that car because it did take a week just to get it looked at. Matthew was nice and probably did the best he could. 6.5 out of 10.

Very disappointed in this company.. Supposedly a reputeable company. think twice...

Took my car in for oil change, tire rotation and 2 filters changed. I noticed the next day that the tires had not been touched. I distinctly remember the 2 tires on the drivers side had stem caps and two on the passenger side did not have stem caps. When I got my car back it was the same way as when I left it with them. So now I'm wondering if they did anything at all. I will NEVER take my car to Jim Burke for NOTHING. At this point I don't trust them.

I always get excellent customer service from this place. Friendly and efficient staff in a convenient location.

Slow service, unprofessional, and rude!!! Not honest when Serving your car. They will tell you that it passed inspection and it hasn't.

Best customer service. Morris sales person is the best.

When you buy a car from Jim Burke Nissan they say free all changing, free wipers. What they don't tell you is get that free all change you have to spend approximately $60 to $250 every time you getting free all change or you have to pay for your oil change. By car somewhere else. Ready fine print they wont tell you the truth they are worst then lawyers.

They made looking for a vehicle and buying a vehicle painless. We will most definitely buy our vehicles from Jim Burke

Work was done quicker than expected an dinner very well

Always great service and on time everyone don't wear masks

The best auto buying experience ever buying RAM truck from Jim Burke. Excellent customer service, very nice. They went out of their way to make it easy for me. I will buy from Jim Burke again

Ok did not care if we bought anything
So we went somewhere else and bought a 2019 Jeep Grand Cherokee

They don't do emission testing so they couldn't help me but it was a clean facility and the employees were very attentive. Great customer service

Always great service!! The only ones that services my cars. They know and care that my family safety is in their hands!

I took my car in to get a recall serviced and an oil change. Everyone was nice and the work got done but, my car was returned with the items from my center console scattered around the car and the center console is loose and wobbly now. Sad :(

Took my Jeep in for an insurance estimate on Wednesday at 930am. Went back at 4pm on Friday and it had never been looked at. Told me some b.s. story about a new system sending repair tickets out in the wrong order. Kind of funny I text the guy twice a day and asked about status. At what point over 55 hours do you not scratch your head and ask why hasn t the Jeep been looked at? You guys just lost a customer forever.

I would like to thank Yvonne for getting me into my new Challenger....You are the best...I love my car...

Jim Burke today's service exceptional Mr. Caffrey outstanding we have s great relationship, he knows job and takes great care of his customers.

This is a great place to purchase a car all lease it because all of it is good dealing with Jim Burke! I have been dealing with them for years and will continue

Great experience!!! Go talk to Jerry Armstrong on the presented side and let him know that I recommend him!!

Want to buy truck and was treated like maybe I couldnt afford it so I went Edwards Chevrolet better treatment.

The one and only place to buy a car. The staff are very helpful and polite.

To slow had to wait a long time when others came in well behind us and they were called out before us

Helped me find my "carrot chariot"...a tangerine suburu in my budget. Love these people.

I have been going to Jim Burke for one reason or another and I have enjoyed each experience from buying autobiled to having them serviced. Over forty years and I have never had a bad experience in either situation. I always look forward to meeting the staff because they are just wonderfu. The service is great. It truly is.

It was good as usual, I was in and out at a decent time.

Brain Christopher is the best.. He saves you money on services by not letting you get what you don't need. I trust the health of my car to ONLY these guys.

They're always very pleasant when they greet you and take care of your car.