Drivers way Reviews

Mike Wahl went above and beyond to help with my recent purchase. I highly recommend him and the rest of the crew at Driver's Way!

Jamie Clayton & Justin Clayton from Trussville, Alabama . Here to share our experience with Driver s Way, but most important Joe Coogan my Customer Service Dealer. Easy and Pleasant We meet Joe look at the Nissan Rouge which was exactly what the net said it was drove the our car and then set down with Joe and the process began. Our customer service with him was professional and personably they acutely where able to get a low % rate for me than who I was going to use. How s that for service? Overall not only would I recommend you to DW but make sure to ask for Joe. We were in and out in an hour.

.

Large selection of vehicles, no pressure sales. Mark was awesome.

went to drivers way to have used truck that I purchased from them service. made an appointment, arrived a little early, service writer took it right away and it was returned quickly - 45 minutes, which is pretty quick for a service department. Jack was friendly during visit, and advised me of a special if I return regularly. please also with the cost of the oil change and tire rotation. It was less than the drive in oil change service locations but with the same level of service. will visit again for service and any repairs if they are needed.

Purchasing a vehicle isn't on my list of favorite things to do--but Driver's Way made it as easy and painless as possible! After browsing the Internet for weeks, I found exactly the car I was looking for on the Driver's Way site. I contacted them for more info, drove over 100 miles to their Pelham lot, they had the vehicle waiting on me and it was exactly as presented on their website. Completing the purchase was as quick and easy as it could have been, my sales associate (Dylan Lanier) was excellent--all the other staff were equally wonderful to work with--and it was just a really great experience. Love my new vehicle and will definitely return to Driver's Way the next time I'm in the market for a vehicle!

I didn't purchase from here but they provided great customer service.

Grant Montgomery went above and beyond to make our car shopping an easy and stress free experience. He is knowledgeable and honest and exactly the kind of person you would want to help you, while making such an important purchase. We are very thankful for his professionalism. Grant made it well worth the 6 hour drive to Drivers Way. We will absolutely recommend Drivers Way to friends and family in the area. Thank you Grant!!! You're the MVP!!!

While the people were extremely nice and helpful, be very careful if you are considering an "as-is" car from this lot. I bought a 2009 Altima and have had it for 4 months and have put 4,000 miles on it (much less driving than the average person in my age range according to the US DOT). I also purchased the warranty but have found that it leaves much too be desired for a 90,000 mile vehicle. Immediately after purchase, the TPMS (tire pressure monitoring sensor) light came on and while this is not a particularly big deal for someone who routinely checks air pressure, it is a bit of an annoyance to purchase a car and have this light come on a week after purchase. (not covered by warranty and expensive to fix). I also noticed a pulling motion shortly afterwards and had to have a front end alignment done on the car (something that I thought would have been done when the car was traded in). The battery went bad in 3 months (or was already in the process of going bad) and I had to have that replaced (after being left stranded twice). Finally, this month, I started feeling a shudder when I would brake... turns out new rotors were put on in June before my July purchase (according to warranty records on the rotors) but they were defective. I purchased the car in mid July and it is now mid November. I love the car but for as little time as I've had it and as little mileage as it has been driven, this seems to be a bit much.

Great experience Terrance was very helpful makes buying fast and easy.

If you stop by there ask for Kirk Sterley. He was the best guy in the world to do business with. He will be honest and straight forward with you on the vehicle your buying. I bought a 08 Honda Odyssey from him and LOVE IT!! Will definitely be my first stop when i decide to buy another car.

I m only 24 but I like old school when I get welcomed from the front counter ask how you are doing but not the first word from them here. Am I the only one who does a hand shack at the beginning anymore? I guess so. And I guess the manager is the one who just looks at you and walks by when you haven t been helped wow.

My husband and I enjoyed our time shopping for a vehicle at Driver's Way. Exceptional in every way!! Thank you for your help today, Chris!

Driver's Way truly put forth a seamless and hasslefree car buying experience!! Thank you Anthony & Adam for making the 7 hour trip worthwhile We love the car and would definitely come back and support your business in the near future. This establishment prides itself on providing the best customer service experience. We made the best choice going forward with Driver's Way. Transparency from start to finish! No hidden fees or add ons which is truly outstanding!

Leslie Huggins made our first car buying experience amazing and easy. She did an awesome job answering any questions we had. She was great with our wild boys. We will definitely come back to see her with all of our car buying needs.

My experience at Driver's Way in Pelham was outstanding. They held on to a truck for me until the weekend as I was coming from out of state. Once I got there the truck was exactly as advertised and they had it ready for a test drive. The no haggle price was great, so all the high-pressure tactics were absent from this experience. Mark and Anthony helped put the deal together and were very responsive to my questions. Dawn helped with the numbers and was very friendly, and even helped find me a lower interest rate than my credit union. I would absolutely do business with them again.

After searching forever online for a car I need, I decided to go to dealership .I went to Drivers Way.My husband on disability and he's using a wheelchair,I was looking for a car that has a plenty of space to put a wheelchair,and has a rear camera ,Bluetooth and same time not to big ,and not to small ,and look good.Eugene Zinger found me perfect car! .I love my new car and make so much easier for my husband to get in and out.Thank you,Eugene so much for your grate service!

Greatest Experience ever buying a vehicle. Bruno was excellent and very knowledgeable and helpful. I will definitely be back in the future. Thanks Bruno!!!

The no-haggle pricing may offer little chance of getting the best deal on the planet, however, there is a 100% chance that you are getting a fair deal on a car that has been tested thoroughly. Since the salespeople are not commissioned based on how much they make off of you, you are ensured that they will put you in the car best suited for you... not the one they want you to buy. Joe Coogan is a super-friendly, attentive salesman and I would highly recommend him to anyone. The 30-day trade-in option for used cars is also an awesome way to make sure that customers are satisfied. Driver's Way has won my business as long as I stay in the area... and I'll deal with Joe on every occasion.

So before we came to Driver's Way, we had looked at 3 other dealerships and looked at what felt like thousands of cars online. To say I was sick of the whole experience of finding and buying a car is an understatement. But when we got to Driver's Way, it was completely different. From the second we walked in, there was no pressure and we were helped immensely. Chad helped us from beginning to end and was INCREDIBLE. Their selection was great and we found exactly what we needed AND we stayed in budget! I can not recommend this place enough! Thanks to Chad and the whole team for a great experience and an amazing vehicle!

Just bought our 7th car from Driver's way.
2 from Terrance in sales who is absolutely great. The main reason we keep coming back is the service team. Joe, Don and the rest of the team are awesome. We put a lot of miles on our cars, they know this and always look ahead for us. They always check for possible warranties or recalls. Understand, the quality of cars we have bought (no matter the price level) have been great quality and the main service that we bring our cars in for is routine maintenance. They have never tried to push us to make repairs that were not necessary. We have bought a few over the years from other dealers however its just not the same, we are confident in the quality of cars we purchase from Driver's Way but more so the care that we get in the service department.

This will be the only place I will ever purchase a car. The service was amazing, had the best salesman Grant Montgomery who was fun, knowledgeable, helpful and professional. Very happy with the experience here!

This was by far the most pleasant and enjoyable automobile purchase that we have ever made. There was absolutely no pressure and the entire staff seemed ready and willing to help anyway they could. We would definitely return there again.

Great experience buying from Drivers Way and working with Grant Montgomery! I will look there first next time I need a car. Their 5 year warranty was a great deal and adds a lot of comfort when buying a used car. No pressure, no phone calls, so very easy.

Found the perfect Infiniti after test driving a lot of different cars. Mike Neel was great! Super nice, not pushy, and patient! I love my new car!

When I was searching for my mother a Ford Escape I came across one at Driver s Way Pelham. The price was awesome and the color was beautiful. Once I showed my mother the pictures she fell in love. The online process was very easy to use. Daphne was amazing at getting the online deal together so all we had to do was go and sign papers. We drove just under two hours to get to the dealership. Once we arrived we was greeted by Chad Donaldson and he was the best salesman we have ever dealt with when purchasing a vehicle. He made us feel like we had known him for a long time. He did not make us feel intimidated like other dealerships have in the past. This experience has definitely made us customers for life. It was well worth the drive and time we spent with these amazing people.

Best team and service center to take your car. Don is awesome and his partner service writer is the best as well.

I had a good experience with Drivers Way. I made an appointment to see a 2005 Toyota Camry and Chris Griffitts responded promptly and walked my though everything when I arrived. The car itself was in incredible shape for its age and the price was right, so I made a move on it.

The buying process itself was pretty painless and Chris was very helpful and not pushy at all. Perhaps most of all (at least for me) Driver's Way's tax, title and fees are very reasonable, especially compared to my last experience. They even gave me far more than I was expecting on my trade.

All in all, I'm satisfied and would recommend Diver's Way.

Great buying experience!
See Grant Montgomery, he will answer all questions an let you browse the lot without hassle. Great personality and very motivated.
I had bought a vehicle here before and the experience was similar. Only difference this time I believe was Grant's enthusiasm.
I like how you can select without the hassle. Even though they are there to answer questions.
I highly recommend this location.

Excellent service! Very patient with my wavering between 2 cars, requiring 2nd test drive. Would definitely recommend and return next time. Mike Neel was great!

We had a wonderful experience purchasing our truck at Driver's Way. Heather Carter was awesome and very patient with us.

My experience with Allen Jones at Pelham location has brought the meaning of customer service to a whole new platform..his pride & dedication to serving the customer is absolutely excellent A+. If anyone visits this location, ask for Allen Jones..Great salesman/customer service.

My experience was smooth and hassle free as advertised. Mark Higgins was very helpful through the whole process. Would definitely buy there again.

The Service Center....awesome! I ve had them help me with my car I bought there twice for the most basic inexpensive things....and both times I was counting on an expensive fix. They talk to you knowledgeably and as a female that knows how to work on cars it meant so much to have them talk to me like they never questioned I understood.

Marshall Glenn took very good care of us, and went above and beyond when assessing a small issue on an "as-is" truck for us.
They delivered it way over to Georgia the same day as we got the check to pay for it.
Bravo guys! Great service.

Low hassle, great customer service. Salesman Eugene Zinger did everything we asked and worked great with us!

This is the first time I purchased my own car instead of getting a hand-me-down. Other dealerships were very annoying and pushy as I saw when it came time for my mother to get a car. She ended up purchasing hers from Driver's Way. My salesman listened to what I wanted, picked 4 vehicles to try, reinforced what I already researched, and managed to get me a great deal on everything. I wasn't planning on doing any more than just a test drive that day, but he worked at my speed and style, and I found a car with absolutely everything I needed and more within my specifications. They had the best prices so I didn't have to haggle and didn't bombard me with questions, upgrades, and warranties that didn't suit me. I'll definitely go back for my next vehicle.

Matt at the 280 Drivers Way was extremely helpful and courteous. My wife and I had done some research online, and more or less decided on a particular vehicle. Matt seemed knowledgeable about the car, the manufacturer in general - pros and cons - and we didn't feel to be under any pressure to change our minds. There were a couple of minor issues with the navigation system and one of the light clusters which were promptly resolved. We had been to a few other dealers, and my wife and I joked that some of the salespeople were 'too hot', some were 'too cold', but Matt got it just right.

Great experience! Daphine Diaz is always so helpful, second purchase from her!!

Mike Neel was very helpful and explained everything in detail. I have bought 2 cars from him and he has anyways made each transaction easy.

Joe Coogan is my go to guy when I need to buy a vehicle. Driver's Way always has high quality used vehicles and Joe is amazing to work with and makes it all so easy. I've bought 4 vehicles from Joe and have been very please each time. This is not the typical, slimy car buying experience. I highly recommend Joe and Driver's Way!

Great selection, wonderful customer service, and financing! Salesperson, Adam Negron did a great job finding the perfect vehicle for our family! Christy Alexander was kind to make sure the process was going smoothly.

My husband and I had a great experience working with Allen Jones at the Pelham location. He was extremely helpful and patient as I test drove several cars on several visits trying to decide on a vehicle.

In just under 3 hours, we looked over the car thoroughly, test drove it, traded our vehicle and completed the purchase! Bruno answered all of our questions, he was very helpful and professional in our car buying experience. I was skeptical about Driver's Way, but other people told me they had good experiences with them, so I decided to visit them and see for myself. We are are very pleased with the Lexus we purchased there and I would highly recommend Driver's Way Pelham.

Ask for Mike Neel! Very helpful in helping me sort through all of the SUVs to find the right one for me an my wife. Very patient.

I have purchased 4 vehicles from here. Always painless. I love that you can search online and they'll have it waiting for you to drive. Salespeople are always friendly. They have a good selection of vehicles and can get cars from other connected dealerships. Hubby bought his vehicle here 6 months ago. His only complaint was they gave him GMC fobs for his Impala. Had to go back twice to get 2 correct fobs made.

If you go to Driveway please chose any other salesperson but Heather she is very unprofessional and she always taking on more customers than she can horrible service from her.

The most stress free purchase that we have ever experienced. Mark Higgins greeted us when we walked in the showroom and we took the vehicle that I had selected for a test drive, went to lunch in it and came back and purchased it! The entire staff was very friendly and helpful. Will definitely be back! Totally loving my Murano! Thanks again, Mark!
-Debbie and Mike Franklin

Shopped around. Decent value for the vehicles on their lot. No pressure sales environment.

Great place. It was a quick and easy car buying experience. My salesperson, Eddie was awesome. Highly recommend!

Fantastic experience! We worked with Kirk and he was hands down the best. He wasn t pushy, he was very knowledgeable and friendly. The entire experience was fantastic. After finding what we were interested in, test driving and picking what we wanted the paperwork process took about an hour. Overall we chose what we wanted, we were able to ask our questions and get answers, there was encouragement to pick what we wanted not hey you have to buy this . Five stars whole heartedly to drivers way and especially Kirk.

They couldn't help me but sent me to Firestone and got me back on the road!

Super friendly and knowledgeable staff, Brant Langford was awesome to work with. He helped us through every part of the process, but didn t smoother us.
We were pleasantly surprised with the value of our trade in.
All in all a very good car buying experience.

DO NOT BUY A CAR FROM DRIVERSWAY!!!!!! WHY? Well, let me tell you....... I bought my car from Driver's way on Friday 10/28. I then drove it off the lot and 2 days later on Sunday 10/30 the clutch petal gave way and is stuck to the floor. I had to park my new purchase on the side of the road and have it towed.

I called Driver's way because I remember on the TV commercials as well as on there website they promote there 3 day/250 mile NO HASSEL RETURN POLICY on ALL CARS. But, my car did not qualify for that even though I only had the car for 2 days and only drove it 200 miles. They told me I was not able to return the vehicle nor were they going to fix the problem that it was now my problem and my car. I mean come on it is going to be less than $150 part to fix the problem but they do not value their customers satisfaction.. I mean come on it's $150.... I could careless about the monetary value I just want to be treated like I treat my customers, but they already gave them a check and they got paid so they just don't care.

Satisfaction guaranteed..... YEA RIGHT! They are just like every other business in America right now. Driver's Way is run by GREED and as soon as you drive off the lot your screwed.
Don't do it buy a car from somewhere else, but you are and idiot just like myself if you buy anything from Driver's Way.

JUST DON"T DO IT!!!!!!!!

I normally drive out of town to get away from the high pressure dealers, but I was very impressed with Driver's Way. No pressure and they give you room to walk the lot and take your time. Mike Wahl started the deal then Terrence Corprew handled everything else the next day. They were both great and I highly recommend them

Test drive as many as you want and no haggling so you know the price you will pay right on the window. Got a 2014 RAM at a great price. Great experience with Ryan Lynn as my salesman.

The vehicle I rode in was a 2019 model. Bad detail job, waited forever to get in it and there were ants in it. Not buying a vehicle from them!

Adam made the car buying process so simple, he was honest, transparent and courteous all the way!

Best experience ever!

Great inventory of products, fair prices, no pressure or sales tactics like you find in most dealerships, and spectacular customer service. Initially I went in to buy one vehicle but ended up with two instead - on the same day, and it was a great experience all around! Ask for Chad! By far this guy goes above and beyond to take care of his customers and will not disappoint.

I've purchased 4 vehicles from Drivers Way and have always been very happy with the buying experience. Their vehicles are always very clean and well priced. I worked with Ruby Jester during my last purchase. She was very knowledgeable and helpful. She even searched through many cars and found my phone when I discovered it slipped off my belt.

Great atmosphere to purchase a quality used automobile. The salesman was very helpful with no sales pressure. The staff from the manger down went above and beyond to make the process simple and easy.

Have done business with Drivers Way in the past and this experience was just as amazing as the previous one. I'm looking forward to a continued successful experience. Mark Higgins was great to work with.

Who knew that I would be working with Drivers Way again so soon. This purchase was for my son and the experience was again outstanding. I would highly recommend them to anyone looking for another vehicle.

I must say, this was the easiest car buying experience I've ever had. Ruby Jester, or sales associate, was awesome. She was very friendly and outgoing, gave us space to decide, and made the experience enjoyable. I highly recommend both this dealership and Mrs. Jester!

I had an amazing experience here. After a high stress purchase at a dealership many years ago, I swore I would never go through it again. You never have to worry about that at Driver's Way.

Chris was excellent, answered all my questions and gave his opinion when I asked for it. All the cars were in wonderful condition. No one ever pressured me about any part of the process, from car selection to financing to warranties. I got a great deal on a practically new car (2014 Nissan Murano Platinum) and I love it!

Their return/exchange policy makes me very comfortable with my purchase, and I would definitely recommend Driver's Way to anyone looking for a high quality used car.

Chris Griffitts is a great sales champion. He guided me patiently through the purchase of my car. He took the time to explain every detail and to show me the vehicles I wanted to test. I made an informed decision on the car I was interested in, for a price that I felt comfortable with. This is not the first time we seek Chris advice for buying a car at Driver s Way in Pelham, and we will surely come back and recommend him to family and friends. Thank you Chris!

Chad Donaldson is the GREATEST!! No pressure! No hounding!! Honest, straight up guy!! You'll drive away happy!

We were uncertain about purchasing a new vehicle. Didn t even know what we wanted. After eating at a nearby location we decided to just scope out Drivers Way. Grant Montgomery was our first approach as we walked inside this beautiful dealership. Explained how it worked and we were on our way to view without a salesman on our backs following us around. So nice. Found a car we wanted more info on and Grant provided. He NEVER tried to push. He went above and beyond to secure our financing. We will definitely use Drivers Way and Grant Montgomery again as well as send referrals. Thank you Grant! We are loving it as well as our Grandbabies!

If it weren't for Joe and Don i would not be such a loyal customer. They are excellent at what they do and take care of what you need. Everyone is very nice here, but they both stand head and shoulders above all.

I found a vehicle on their website that I was interested in. It was listed as being at the Pelham location. However, it turned out it was at the 280 location. I was transferred to Daniel Sullivan and he offered to meet us at the Pelham location with the vehicle that afternoon. He was very nice and friendly. We loved the vehicle but were a little scared of purchasing the vehicle as it was an as is purchase. Drivers Way allowed us to take the vehicle to our mechanic to have it checked out before purchase. It checked out great! Daniel was very helpful and friendly and the price was great! I love my new vehicle and plan on using Drivers Way again in the future. This is the second vehicle I have purchased from them.

Chad Donaldson was so very helpful and informed about every aspect of our buying and trading. We're just over a year out from our purchase and couldn't be happier. It was quick, transparent, fair and easy. We'll be back for our next vehicle!

I recently purchased an AMG C63 Mercedes. I was contacted by Anthony and was in constant contact about every detail of my purchase. Anthony was always on top of all my needs and did everything quickly. My first car purchase was amazing. I had to fly into the dealership from Texas. I was then in contact with Terence who picked me up on time at the airport and took care of all the paper work with me. Everything was extremely smooth and excellent. I would like to Thank everyone at Drivers way for the excellent experience.

They had just the car we wanted. No pressure situation. Easy to work with Grant, our salesperson.

Allen Jones is my #5 man! I really didn't want a car payment but since I had a wreck I had no choice. Now that I have my 2012 Toyota Camry I'm thinking, yea, you really did need an upgrade! I love my new, to me, car! Allen listened to my whinning and just 'did the job'. He really KNOWS WHAT HE'S DOING! He's fast too which I like. It was almost painless! Found my car the second day I looked thanks to Allen's ability to know what I wanted.
Thank you, Allen
Kathie Jones

Very professional and nice
No pressure

Adam Negron was a courteous, knowledgeable and professional sales associate. Purchasing the car was easy.

This is the first time I've bought a vehicle from Driver's Way and I highly recommend them. My husband and I went in with an idea of which SUV I wanted and Chad Donaldson met us at the door and made everything so easy for us. From taking a lot of time with me going through all the choices to finalizing the paperwork. We honestly enjoyed his company and we feel like we have made a new friend. We also watched the beginning of an Alabama game on his computer which my husband appreciated!

The only car dealership in the Birmingham-metro willing to do the right thing. Purchased a car with a loan from me as executor of an estate. Thanks Drivers Way!

For once in our lives, my husband and I enjoyed the car buying process. Thanks Tim Shaw for making it so simple and easy!!

Great and honest service. They always take care of the customer.

Purchased online, flew in to Birmingham with my wife and rented a car, drove down to Driversway and found the car ready to roll, paperwork all ready, out the door in 30 min. Drove home to Colorado. I can't see me buying any other way from now on. I just wish they had a wish list online so I could request a nice used GMC 2500HD SLT, and make it Summit White! hint, hint. (yes I returned the rental car) PS. Stopped by Cullman for some world famous Johnny's BBQ. Don't need no napkin, just lick your fingers!

The staff was very friendly and helpful. The whole experience was quite pleasant.

Ryan Lynn is a guy you should look for. He was patient, humble, in no way a stereotypical car salesman. He answered my questions with straight answers, didn't try to push me to buy anything I didn't want, and remained in contact for potential questions AFTER I bought the car.

We had a great buying experience and Tim was great to work with. He didn't pressure us to make a decision and we were much more comfortable taking the car home with the 3-day love it or return it policy that Driver's Way offers. Thanks for a great experience!

Joe Coogan was my sales representative, he was fantastic, going above and beyond to make sure that I received great customer service! I received a great deal! It was amazing finding such a terrific deal on a car that had what I wanted and so much more!

My husband and I suddenly found ourselves in need of a new car. Mike Neel at Driver's Way Pelham was patient and completely transparent with us. He listened to what we we wanted and needed, found the perfect fit for us, presented all our options clearly, and gave us all the info we needed up front for us to make a confident decision. We never felt pressured or rushed. We greatly enjoyed our car buying experience, love our new ride, and highly recommend this dealership and Mike in particular.

Easy purchase. Saw the vehicle online, took it for a drive. Salesman, Terence, quickly got paperwork in order and off I drove. 3rd car I have purchased from Driver's Way.

Service department is great and always has been since I bought my Honda Accord there about 5 years ago.

I have bought 4 vehicles from Driver's Way and have loved it, of course, all 4 times! Daniel Sullivan was our salesman this last time. He was very knowledgeable with the type of vehicle that we were looking for. He also was very courteous and helped in any way that he could! I will definitely be a repeat customer for the 5th time!

Do not like any place you can not deal on the price.