Took my Jeep in for an insurance estimate on Wedne...

Took my Jeep in for an insurance estimate on Wednesday at 930am. Went back at 4pm on Friday and it had never been looked at. Told me some b.s. story about a new system sending repair tickets out in the wrong order. Kind of funny I text the guy twice a day and asked about status. At what point over 55 hours do you not scratch your head and ask why hasn t the Jeep been looked at? You guys just lost a customer forever.