Jim Burke Automotive Reviews

NO DISCLOSURE! SOLD ME A BRAND NEW CAR THAT HAD BEEN IN AN ACCIDENT!

I have bought many cars over the years and this was my first Dodge experience. If you are considering a new car from Jim Burke you may want to ask for a Car Fax! You would never think to ask for something like this on a brand new car but from what I experienced they will not tell you that the new car you are signing for has been in an accident until the next day!!!

The general manager, Cameron, was completely unprofessional! Who sales someone a brand new car and not know that it was wrecked at the same dealership?!?!

When I wanted to get my car back I was told they had sold it already. WOW, it makes me think that when they said they completely forgot to disclose the fact that the car was in an accident and that they sold my car in 1 day, that all of that is a bunch of garbage!

They knew when I was there that I wasn't sold on buying a new car from them and they haggled with me for 5-6 hours!! That is plenty of time for someone to notify me that the car had been in an accident! I personally believe that this was intentionally held from me in order to get me to buy it. It was the very last 15 that they had which I know now why!!

To sum up, ask for a carfax from them!! I will never ever buy another dodge period!! Since my first Dodge experience was this awful I would be too scared to ever again! Don't just take my word for it, look at all these other bad reviews! Wow, just unbelievable!

This review is based on the very first impression. So far, this is the best Dodge dealership service I have come across in the Birmingham area. Others have proven to not give two flying sh*ts about you as a customer if you haven't bought a car with them. This place, however, treated me and my car in a polite and professional manner regardless if I bought the car from them or not. I will definitely go back for oil change when the time comes, even if I have to drive an hour. If you have a Dodge and you are not from around the area or Alabama in general, go to them. Trust me, it's a better customer experience than Anniston or Pell City dealerships will give you by a mile.

Sales Advisor Robert Bell took care of my question and concerns. I highly recommend him

I was just dropping someone off to pick up a car. It was almost closing and there was some confusion. My friend was asked, "How much did they tell you it would be?" My friend responded, "I don't know." To which the service representative said, "Well I hope I got it right." That's weird at more than one level. It just felt unprofessional.

Jim Burke used Auto Car Lot, awnsome and Ms. England was a very polite outstanding Sales person. She moved things right along. Ms England is awnsome person sale person. Her professionalism was outstanding. Ms. England took care of business .

Great personality for a great/ awesome Sale person.

GREAT JOB CHERIE....CONGRATULATIONS.

They have wonderful service they gets you in there and out in a timely manner. I love them.

Sales team worked well together. They made my experience memorable. Would recommend visiting prior to making a car purchase decision elsewhere.

I need to go back got oil change car rattles as if not enough oil in my car

We couldn't be n the same place. I'm here 4 a free oil change each & everyone of the staff just walk passed u after if we were invisible. My wife & I stood there 2 c just how long it was going 2 take before someone asked us if anyone had helped us. That never happened. A few other customers pulled up, got out of their cars & awaited there next move. 1 customer service person was on the phone the other 2 were at there desk looking down no 1 said give me a minute & I'll b with u. After about 10 minutes another customer service person came in looked 2 see which truck was next & began 2 help. Not friendly at all. This is the last time I come here I would rather pay 4 just 2 get good customer service. I took my wife car yesterday 2 express oil change & customer service was great 40 some dollar's but customers service 1000.

WARNING. This dealership is unethical, uses the common bait and switch tactic, had been found guilty of criminal charges by the FEDERAL GOVERNMENT for their prior business practices. The Management is the most unethical and unprofessional car salesmen that we have encountered. The GM will not honor written items that are in the contract - Beware of any promise made to you even if it's on the legally binding paperwork ie: Wheel, or "We owe". Just do some basic research and you will run the opposite direction. I wish we did....

There doing a great job but be clear about what you want to do .....

The service center has treated me right with all vehicles I have brought here! Rodney Cooper is my usual service advisor and he is great!

This is the most unorganized dealership I ve been to. Made an appointment for 9am, waited till 9:30+ for someone to see me. It s 12 o clock and still have no numbers and tested 1 vehicle. Finally, after being sent a personal invitation for a vehicle trade in day. They offered WAY less than written AND I spoke with someone before going to ask if the figure offered was good for a new/used. Manager washed his hands of the entire situation and said this event was organized before he took over. ...but his signature was on the print out. Jim Burke, you missed out on 2 new car purchases today and multiple others because clients walking out. Understaffed and twice this has happened to my family dealing with their customer service.

If you buy from here get everything in writing. I am still trying to push to get what they promised me. They will say anything to get a car sold.

My last vehicle came from Jim Burke, it was a Maxima

Great service department fast clean and helpful!!!!

I ve had mixed experiences here. When looking for a car, my husband and I were completely ignored when we walked into the showroom. The sales people looked up from their desks, but made no effort to help us, so we left and bought our car from someone else.

Wonderful customer service, no usual dealership pressure or hidden fees. Very transparent and flexible to make a deal work. Ask for Don Harris!

Specifically Mr.Brian Christopher, stand up sir and give yourself a paid vacation day pat on da back.i was a very disgruntled customer with little understanding skills,just plain impatient and ignorant. I came to get my engine serviced, he got me the loaner within a regionally exceptional time frame, and yes, the engine is great. He provided essential information in terms we could understand.he was more than patient with me as well as proactive in the middle of a pandemic where customer satisfaction is a lost art. I appreciate your flawless service and you didnt even seem as if you were trying. It just was you....

Coming from a young general, thank you jim burke for hiring him and thank you Brian for helping me, a crazy consumer.

I received a letter telling me I had been pre approved for $39,000.00 to purchase a car . Needless to say it didn't quite work out that way . So they showed me some used stuff none of which I was interested in. I will say the man who helped me was very nice . Note to self , throw those invites in the garbage like I've always done before !!!

The service department is awful. They promise you free oil changes but if you use their online set up service they never set up a time. Also, I went in to have a recall fixed... When I called I was told it would be done fast but I went in and was there nearly three hours and then they want to try and charge me money on other things. I would tell anyone -- don't buy from here and rely on their promise of the service department. They lie and laugh at you when you try to talk to them. Unprofessional and incorrect information.

they are fair and honest with me. I appreciate them very much. Bought and sold car with them no problems

Omg the wait is usually long but they got me in and thank God in less than a hour. The staff is very friendly well most lol and if you don't want to wait especially if you're looking at more than a hour wait time they will get you home.

Service Department was great. Got me in letting me know that it would be 3-4 hours to check and repair. Couldn't ask for better service and friendly adviser. Would definitely recommend. I was also from out of town.

1st time there and was not sure of why cars are sitting in the lane with emergency blinkers on. I sat there for 40 minutes thinking I was in line for service. I was afraid to leave my car in middle of street with emergency blinkers to ask for fear of getting a ticket. Finally a lady came out I asked her and she explained the procedure. Also, no bathroom in customer waiting room. Wished they would have explained procedure when I made the appointment. Once inside, nice people.

I can t say enough great things about Rusty and the team at the service department! What has been a vehicle nightmare was turned into a very pleasant and trustworthy experience! Thank you guys!

Was having a few issues with my car they fixed them

The oil change isn t free btw. Technically it is free but you must get all this routine maintenance work done to keep the oil change free, It s a scam. Might as well get your oil changed closer to your house.

Sam in sales is the man.
Dem boys in service pretty above average too. Eddie, Jordan and John (who we likes even though that time hims mama drops him on head and make him FSU fan)

The Courtesy shuttle is a joke. I ve now been waiting 1.5 hours for a shuttle back to my car after being told 20 minute ETA and I m less than 10 minutes away from the service center. No one is answering the phone and when they do they can t give me an ETA. I m just getting the run around. I ve never had issues with getting my vehicle serviced but I WOULD NEVER RECOMMEND anyone use this shuttle service.

Be warned.No employee had a mask on and did not stay 6ft from customers!Waiting room was marked off nicely

The service department is usually quick and efficient . I bought my car from Jim Burke and absolutely love it!

Bought my first car here and the service was great! Skeptic at first but salesman Fernando Pitts put me in exactly what I wanted! Hit him if you're looking for a car!

Initially I had a few problems. But I was contacted by Efrem Miller. He was extremely kind. He listened to my problems & ensured me that the issue would be resolved. Sure enough it was! Thank you Mr. Miller & thank you Jim Burke for my 2016 Sonata. I look forward to doing business with Jim Burke again.

Ask for Terry Burrell. He has always been the man to get the job done fast, easy, and helps in everyday possible! We always use him for our car needs. I highly recommend buying Here! No run around and no lies like most places.

Great sales reps that work for you and do everything possible to make sure you have a great buying experience. They have a great deal of lenders that they work with making buying a car simple and easy. They don t sugarcoat it and they do what they say. Great people and great buying experience! Before you go with someone else, do your homework and give them a shot.

Was just looking. Ended up buying my 3rd car at Carmax.

They left my car out of the rotation in error and tried to mislead me that they had cars left from the day before ahead of me. My question to anyone that would use this service department is why are they making appointments if they're backed up. They gave me an 8am appointment knowing they were backed up. Why not schedule customers another day? Are they that bad on scheduling or do they have a lack of respect for customers time?

Service is great and the people that work here are very polite and professional.

I guess I visited way too many dealerships and that is how I've realized I have no Idea where to sell my car. I don't like much talk, and I get disturbed when the staff talks too much, that's why I usually leave. At Jim Burke Automotive I finally found professionals who knew how to satisfy me, I told them I saw a car on auto auction repokar and I need the money as soon as possible. They did everything they could to hurry up the process, and they offered a good price. Thank you!

Service department is awful my 2011 Jeep Liberty has been at the shop for 2 weeks now because they misdiagnosed the problem now they're fixing what they claim is the problem I'll be sure to tell any family and friends to go anywhere but jim burke for repairs

My experience was terrible the let me drive home for two weeks with the car that I thought I was buying only to call me in weeks later and say they made a mistake. Now they wanna give me a hard time because I don't want the car....

Stopped by with a friend much variety of cars and trucks used and new Jeep And many other options fills a corner of streets in downtown Birmingham.Check it out.

The salesperson and the finance dept will rip you off adding extended warranties to your loan read very carefully and pay attention before you sign otherwise it will be too late!. Ask you they tell you whats your payment its going to be if an extended warranties are included PLEASE!!!

Beware!!! Liars, false advertising. Guaranteed credit approval.. LOL . Well Why didn t I drive away in a Charger????!!! Funny

Salesman did all he could to put my cousin in a car. I got my vehicle from here. I would recommend to anyone

Ghetto as hell. 2 hour fake free oil changes. Crack heads and meth heads working on your vehicle. They mess up your car while theu pretend to do an oil change in hopes of getting a quick buck extra for drugs. This place has gone to the dogs. I had a horrible experice saturday. My car is shaking soo bad and wasnt doing this before I took it for a simple oil change. Im suing their asses if anything happens. STAY AWAY FROM THIS PLACE BUYER BEWARE!!!!!

Had to wait about an hour. Good service and attention

This is a text I received from their finance guy at the Jeep dealership.Call whomever you want im doing you a favor saving you money.. they will tell you my wife is pregnant and I don't work on sundays. If was coming but my mom called a d they taking her to hospital. After making a Sunday appointment with me that he suggested after not showing up after tell me he was 7 minutes away. I've never seen such an unprofessional dealership in my life. I have yet to receive a call or apology from management after several attempts.

I had a recall on my Jeep Patriot. The service was excellent, they came and picked my vehicle from my apt and informed me of the work completed in a timely manner. I m going to pick it up now.
Thank you Jim Burke!

Loving the fact that I was approved for my first car.

2 hours&20 min wait on just oil change with an appointment is way too long to wait

Car dropped off for recalls fixed and sensor issue I told them about. Said would be done that afternoon and by morning for sure. Next day got here at 1:00 while in town. 3:30 still here.......will go back to someplace closer next time. Thought as long as they have been here, they would have it running smoothly. Wrong. A lot of over hearing about I got only one man
what you want me to do hire people or close doors!!!!!

Service was excellent all employees were polite,, courtesy, most of all very helpful. Will be returning to work on my vehicle again. Go Jim Burke, my father purchased quite a few vehicles from this dealership in the 70 and 80.

AWESOME SERVICE AND FRIENDLY PEOPLE..
IT GETS NO BETTER!!!

Sales team was good but that service dpt is a negative!! I have never been so annoyed with a service department attitude for you coming in for services! This is my 2nd time and there's always an attitude, no Hello, Thanks for coming how can I help you? It's always attitude like they dont want you there!! Then the free wipers and oil change has stipulations that I was never told about! Not again, I will continue to support the nice guys at Express Oil on the South Side!!

Easy no pressure hassling.. Took a little too long to get everything through but other than that the people were excellent to work with.

My visit was nice and fast.it took jim burke 30 minutes to do my recall.

I would suggest you never buy a car from jim burke, all they do is play and crack jokes they not friendly or helpful at all only way they will help you is if you a nice looking woman. My car needed repairs and it was hell to get it fixed and i had a limited warrenty for three months worst car experiencece of my life never shop with them they b.s. you they are b.s. save your money go else where

The guys are professionals, and they are very knowledgeable about today's cars!

They have done everything I have asked along with the fact that they also have returned my calls

Great customer service. I love my car!!! 2016 Nissan Altima. Sometimes i pop in just to say hi. Lol

Had auto body work done there. The secretary is friendly courteous and accomodating. Excellent customer contact person. Their body work was good... Unfortunately for me my car was returned with damages that happened while at the body shop. They attempted to cover it up with a thin coat of paint rather than just repairing it themselves. Then they told me the car came in with that particular damage. They refused to accept responsibility for the additional damage to my car. I needed my transportation back...and bickering back and forth wasn't getting anywhere, so I took possession of my vehicle and moved on... Warning them if this forthcoming scathing review! My car is a Mercedes and did not have that particular ding on it prior to arrival at their body repair shop. Disappointed about how they handled the situation and I will take my business elsewhere in the future. I suggest you do the same. Employees hang out at the front bay entrance smoking, sitting, texting, horse play.