I tried to buy 2 new cars here, sales team did not...

I tried to buy 2 new cars here, sales team did not return calls and when they did they were clueless. Jim burke lost 2 sells. I called today giving them a 2nd chance asked about there financing and rates, they refused to give me an approximate rate and payment unless I go in and let them run my credit. Why would anyone take a hit on their score for a quote. Mr Burke your team lost you 3 sells in 2 months.