Jordan Holt

Review of Jim Burke Automotive

Very frustrating experience. Maybe it's just Jeep ...

Very frustrating experience. Maybe it's just Jeep dealerships in general. I'm having transmission issues, after being to every other Jeep dealership in Birmingham they said they were a few weeks behind but Burke said they were only a couple of days behind. So I took my vehicle there last week on a Thursday. The guy in the service shop was nice and said it'd be Monday at the latest they could get it checked. I said that's no problem I'm a salesman I can work from home for a day or so. Monday rolls around and no call, so I call them. He keeps saying that as soon as he knows something he'll let me know. It's now Thursday and still no vehicle. They won't rent a vehicle for me because they say if it's not under warranty then I'll be charged for the warranty vehicle. Ok, then freaking take a look at it and let me know if it's under warranty! It has taken a week and still the vehicle hasn't even been looked at to see if it's under warranty. It's a joke. Don't say you'll look at it by Monday if you have no intention of doing so. And if you're the one holding it up then give me a freaking rental car, you're making me lose money.

Edit from previous post: Matthew was very courteous. The transmission issues are intermittent so my worry came true, it couldn't e replicated. It's a good thing I didn't rent that car because it did take a week just to get it looked at. Matthew was nice and probably did the best he could. 6.5 out of 10.