Jay Hatfield Chrysler Dodge Jeep Ram Reviews

Amazing dealership with expert salesmen. Highly recommend getting your next vehicle with them.

Great place to buy a car we bought a 2017 Durango. Bee helped us with the trade everthing went smooth everyone was great to deal with if i ever need another car they will get first chance it was well worth the drive for us

Jay Hatfield took great care of me and my mother. We had a very tight budget and they did everything to make sure they could stay within it. Great people and awesome service! Jason McDonald was very understanding and worked extremely hard for us. I am glad we chose him to work with! The service department has continued making me love this dealership. I will continue coming to Jay Hatfield Chrysler for all of my automotive needs.

I will never buy a vehicle from here again. This was the worst experience ever. From sales to finance, I have never seen more arrogant, entitled, self-righteous attitudes from people that literally need you more than you need them. We bought a brand new car from them, the best part was trading the jeep to Roper Kia and getting a true car experience that is worth it!!!

Billy the sailsman was way too pushy and tried pressuring me into buying an expensive car, and when I said I wanted to talk to my parents first and have them come back with me he got visibly upset with me and my friend, then proceeded to try to text me and pressure me into it when I said I didn t think it would work for me. Wouldn t go here so save your money and time and find somewhere else. God knows I am.

Don did a great job getting me into a car that I wanted, and that I could afford.

For this being my first time buying a vehicle, Dakota and the guys and Jay Hatfield were absolutely phenomenal! The experience was easy with the atmosphere in the building. Customer service is 10/10!!!

After a difficult experience on my end of the paperwork with finding government paperwork, Billy Holland was there the whole time eager to find a solution to get me into a new vehicle. He was helpful, insightful, and well experienced with his profession. I would recommend Billy to anyone looking into purchasing a new vehicle. Even with the difficulty s he never gave up hope and insisted that there was a solution. If you re shopping vehicles shop Jay Hatfield, and shop with Billy Holland to get the most out of your experience!

Austin was helpful and friendly, enjoyed my car buying experience.

First time buying a car today, and I m so glad I stopped in here! Marcus Madison was my sales rep and was great. He made sure I got to drive anything I was even remotely interested in, worked to keep the payments within my range, and I left happy with a new car! Will be back in the future for my next vehicles!

I highly recommend Jason at Jay Hatfield Frontenac!!! He was very knowledgeable about the car that he sold me and helped me out every step of the way! Thanks again not only to Jason but to everyone at Jay Hatfield!!!

They were super friendly and Matt worked really hard to get us approved definitely recommend them

Great place to deal with had a great experience thank you Jason and Rob for all your help!

So story behind this purchase. I looked on Oklahoma for let's say about 4 months before I decided on vehicle and model. My biggest hindrance was trade value. My 2011 ram 4x4 lifted quad cab no damage brand new tires 36000 and they were screwing on trade by about 3000. They also we're not discounting new vehicle at all. So it really affected how much I wanted to spend. This is after all a toy not daily driver. I got a great deal and they exceeded my expectations. I got a smoking great deal at Jay Hatfield in Pittsburg Kansas. They delivered it to my door financed and ready to go. Sight unseen I knew what I wanted and they delivered. Aaron and staff salesman were great!

Jason McDonald helped us getting our first car fast and easy! We would recommend JayHatfield to all of our friends and families.

Amazing place to buy a vehicle and was quick and easy. If you go ask for Jason McDonald he will get you what you want with no pressure and makes sure everything works for your budget. My wife and I have been going here for a great while building our way to better our credit. I originally went in to look at a Durango for my wife because she wanted to trade her Journey in and we started making a deal and not only did they give my wife and I a great deal on the Durango she wanted they also got me into a brand new 2021 Ram 1500 Bighorn both with under 5% interest on each vehicle.

We have bought 3 cars from the dealership in Frontenac & absolutely will always go back! Our last purchase was our Chrysler 200 & we love it. All of the staff is so helpful & friendly. When it's time to service our vehicle they are professional & trustworthy. If you are looking for a new vehicle or used vehicle I highly recommend going here. Special thanks to Mike & Dustin for being so helpful.

Had the most wonderful experience with the staff. They are so nice and helpful and willing to work with you. Definitely will go back for my next vehicle. Love my new ride.

Don did a great job of showing us the value of our new jeep cherokee! Excellent service

We brought our Ram Promaster to Jay Hatfield for repairs after the engine started making a tapping noise. We operate a expedite delivery service and were quite worried that the repairs would take a very long time and be very costly. The service team at Jay Hatfield quickly found a replacement head for the engine at another dealership saving us a lot of time. They said the repairs would take 10 days. We were quite pleased when they called us and had the repairs finished in 9 days. The service department and dealership managers worked with the folks at Ram and were able to get part of the repairs covered by the manufacture even though the van was just out of warranty. We did not buy our van at this dealership but they provided us the same quality of service as if we were long time customers. We also had some suspension work done at the same time. We got the van back on 05/20 and have since put on 13K more miles. It has been a month and the repairs are working as promised. Thank you all for the work you did in such a timely fashion. Also for working with the manufacture to help us cover some of the cost. It means so much to us. We highly recommend Jay Hatfield.

Don the hammer was an excellent salesman! He got me the right price on the right car!

Just bought My beautiful new truck from Don Nading great customer service and will definitely will be returning when it s time for an upgrade!

Jayhatfield did an excellent job in getting me in to my new car i want give a special thanks to all the jay hatfield team for begin patient with me thankyou they even gave me some gas !!

The best experience I had buying a car. Ron Carpenter was outstanding. I would recommend him to anyone. Jason the finance guy was really good. Thanks to these guys they made car buying a breeze.

Found a great car online started making the deal, they did everything they could to get the numbers right. Drove 5 hours to purchase the car and seen the car for the first time. Scratches on multiple places on the car. Was told they would buff it, really a brand new car that has been painted and now you want to buff it. Sorry not a 43k car.

I just moved here from Texas about a month ago. After settling in I decided to buy me a new vehicle to break new ground. A friend of mine highly recommended this place and a gentleman named Brian. After about 30mins of being here, I knew I had found home .. Brian made me feel very welcomed and comfortable. Great customer service, makes you feel like family. I signed on my new vehicle the next day and found myself new trusted friends..
Ty JHatfields

It was a wonderful experience of Jay Hatfield got to cut the salesman's tie off of his neck

This was my first purchase of a brand new vehicle I gotta say Max Wilson was great I would recommend anyone looking for a new vehicle go see him. He's not the usual "pushy car salesman" and willing to answer or find the answer to all the questions. Also Aaron and Jason in finance department were pretty awesome as well. Just really an all around great experience. THANKS GUYS!!!

Chase lyons is the sweetest person i know who works there hes hard worker and wont stop until we are pleased :)

Great Used Car buying experience! Don got us what we were looking for, got us a great interest rate, great low monthly payments, even filled up the gas tank for us! Will definitely be coming back!

Just bought a new Ram truck and the experience was very simple and straight forward. Will recommend this dealership to anyone in the market for a new vehicle. Thank you for everything you guys did for me!!!

Second time buying from here. Max Wilson took very good care of me today. Highly recommend talking with this young man.

Very patient and understanding great business our sales man Alex was very knowledgeable and helpful with all our needs, in finding the right vehicle for our family.
Thanks again Alex and looking forward to future business with you

Very nice and helpful hope to make a deal with them!

My wife and I purchased a 2015 Nissan Rogue, a bit less than 2 weeks ago. Matt was our salesman. Zero pressure, very helpful and knowledgeable. Had to take the vehicle back to have the check engine light looked into. They took care of it at no cost to me. Looking forward to getting my next vehicle from them.

Great place to buy a vehicle!!! Our salesman Alex was exceptional. We found a vehicle at a great price and the payment was very close to what we were wanting. The manager Mike was also great to work with. Overall a great experience and a beautiful truck. Thankyou Jay Hatfield's!!

Awesome car buying experience.... thanks to the amazing sales staff (Matt Butler) and everyone else that made this happen for us! Definitely will be back

The entire team worked very hard for me and made sure that my purchase fit into my budget and lifestyle. Adam Smith really made my experience extremely enjoyable and took great care of me. This will be my car dealership for life.

Alan Brents / Internet Sales and Jason Mosley, / finance from the very beginning created an inviting and no pressure environment. Alan and Jason answered everything question I had with truthful and direct responses. I had to ask on several occasions, what is the catch? . They would respond with there is no catch . Using the Kelly Blue book sell your car feature at Kelly blue book.com, I entered my existing car, in less than 20 minutes Alan called to initiate the process of evaluating my vehicleI Alan asked what i vehicle I thought I may want. I wanted a new Gladiator with a certain option package and they did not have one on the lot. I said thank you and the call ended. 10 minutes later Alan called me asking if this was what I was looking for I said yes and asked about price and availability. He shot me a price and said the car was at another dealership in another state but he could arrange having it delivered to his place. I looked at the price (several thousand dollars less than any place within 100 miles me) and asked how long the transfer may take. That was on a Friday, the next Tuesday I drove up from Tulsa and drove it home.
I know that is long winded, but the point is this young man took the time to ask what I wanted and then found exactly that. No up-sale, no typical big city shenanigans, just outstanding customer service. Jason in Finance was just as good. I would drive the 2 hours again in a heartbeat to trade with this dealership and the gentlemen I encountered. 5 Operation and experience. BTW when I signed the contract I saw that there was a $2000 price reduction for the truck, apparently there were rebates that had become available. Yippie!! They could have kept that information to themselves BUT they didn t.
My experience was filled with honesty and integrity, thing that are too uncommon today.
Thanks guys.

Marcus Madison was an amazing person to work with. This was my third vehicle and by far the best purchase experience.

Awesome job!!! I would recommend anybody to come do business with Alex Wright and Jason Moske! They worked real hard for us to meet my budget and did not argue with us. 5 stars all day long! Peaceful and easy. Thank you!!

They did everything they said they would. Sold me a brand new jeep, it was painless. They were great. I dealt with both Jason's are phenominal

Jay hatfield is the place to go they got me approved for a car that no one else could... Thanks to all staff

What an amazing group of professionals. Everyone was VERY helpful. No one pressured me, it was very relaxed. I got to take MY time and choose what I wanted. From Sales, Melanie, to Finance, Mike and Amanda, you were all GREAT! If your in the market for a different vehicle, I would highly recommend Jay Hatfield for sure. Awesome job guys. I am very happy with the new ride.

Absolutely loved my buying experience!!!! Dakota was an amazing sales person. Not pushy, listened, and helped me into the car I instantly fell in love with!

Thank you Melanie for helping me find my dream truck! Nothing better than a Kawasaki green Dodge Ram. You re the best

Dakota was Very easy to work with and helped me the whole way though the buying process. I defently recomend him and Jay Hatfield if your looking for a vehicle.

Went there today for a car...very friendly. My sales associate Al really helped me getting my 2017 Elantra and i love it!!! He came through for me to find something in my budget. Left there really satisfied with their services!!! Highly recommend going through jay hatfield. Thanks guys for helping me out today!!!

Dakota worked with me until we found the perfect Mom car for me. I didn t want to sacrifice my amenities and he made sure I didn t. Would recommend him to anyone!

Great service great people! Talk to Joey Perrino, he'll take care of you.

Awesome atmosphere and a friendly staff from Alex and Jason!

Glad that I called Jay Hatfield CDJR in Frontenac Kansas. My sales person was Ariana Miller. She went the extra mile. I was looking for a good used 3/4 ton gas powered truck. They made us such a great deal that we purchased a new 3/4 ton diesel powered unit and we are quite pleased.
Thank you, crew. Great customer service.

Amazing customer service. Super friendly and I never felt pressured that I needed to buy one of their cars like most salesmen. Then I left with a 2007 Chevy Cobalt for only 1700 out the door! If youre looking for a good car for a good price, this is definitely the place to go!

Nice friendly sales people. Gf bought a car from them I was just with her.

Alex and thr entire staff was great. Easy to work with and made car buying easy and smooth. Thanks for my new car everyone!! You rock!

Tried to lowball me only trade and then jacked up the price on the vehicle we were interested in ...and the vehicle had a check engine light on as well.

Jason McDonald has went above and beyond for us! Up and down and around all the curves thrown our way!!! To our amazement he got us approved and stayed within our budget!!

The staff is very professional and friendly. I needed a used vehicle so I called them. I knew what I wanted and the price range I needed. There was no sales push to go with something else. They got what I needed.The whole experience, while signing papers thru getting the key to my car, was comfortable and non-stressful. The buying process was excellant and Mike had everything set up and I do appreciate the care they took, even though it was a used car. Will buy from them again.

Great customer service Jason does anything he can to make sure u are happy.

We have bought several vehicles from Jay Hatfield and Jason McDonald and Rob Horn have been very helpful and we ve always been satisfied with our purchases!

No high pressure tactics. I was able to try out the Rebel on the lot to see if it was a good fit, Rashawn and the manager worked to get me the Rebel I wanted from another lot. Very solid first offer on my trade in. Have purchased 5 vehicles/ATV's from Jay Hatfield and have been pleased every time with the no hassle, low pressure sales. And can't recommend Rashawn enough, he kept me in the loop and reached out via text but was not pushy and has a sense of humor! - M Aikins

The Service guy was so rude...I will never be back...he needs to learn customer service..leave your problems at home...also he was late getting to work.

Friendly staff make you feel right at home but they push services not required with general maintenance which makes labor more expensive.

Billy Holland was excellent to work with. Vehicle delivery service is awesome. Need a ram truck, I recommend looking here.

We had been looking for the right van for months. Al found exactly what we wanted. He worked with us so the van fit into our budget. Thanks Al!

I just had a HORRIFIC conversation with Shawn Strang who approached me about selling me a car. Part of the conversation went like this... after I told him my annoyance with car salesmen trying to "sell" me and take advantage because I am a female this transpired....

Me: 685 credit score, $2,500 cash down, needing to stay within $350/month payment on something with less than 80,000 miles no more than a 3 year note... automatic and not a subcompact throw away car... anything like that?

Shawn: Yep, I believe I have some options that may work for you.
You may need to have SOME wiggle room in your payment since you are only wanting a 36 month term. Maybe up to $400/month

Within 2 minutes of searching their inventory I found a 2012 Nissan Altima that would work... even at a ridiculous 25% interest rate... you can look for yourself people $11,856
Final Price
Exterior Color : Charcoal
Interior Color : FROST
Stock # : 727144A
Mileage : 64505
VIN : 1N4AL2AP7CN575633

I was ready to make a purchase today, but will NEVER shop at Jay Hatfield because of this very unreputable person Shawn Strang facebookDOTcom/Shawn.Strang1 The conversation went even further with him gaslighting me, telling me I was being rude when I called him out on his con. I asked how it was I could find a vehicle that fit my parameters without knowing their inventory but he could. He then stated that:
You want a 3 year term with expectations of a 5 year term.

folks... look at my parameters... it was well within reason to believe that something should have worked. This is simply unacceptable... I was ready to buy a car today but couldn't even get Shawn to actually HELP me without him trying to bump me on payments... WOW

Hey Hatfield, how about cross training your people? It's not good for business when a customer never gets a call back and then you tell him you can't do anything until next week.

Had recall work done here almost a month ago. For whatever reason, the paperwork hasn't gone through Chrysler. Tried to check on the status of that so I can get the real problem fixed under warranty and was told the only guy that does that is off until next week.

Max and Jason did an incredible job and were very helpful on my first vehicle purchase! I d highly recommend doing business with them and I will be a returning customer some day!

Amanda was very helpful in answering all of my crazy questions. I definitely recommend first time buyers into stopping in and purchasing your first vehicle!!

After having a horrible car buying experience at Fletcher Toyota in Joplin where they basically treated me like I had no idea what I was doing, Arianna completely restored my faith in the car buying experience! I felt like I was actually being taken care of along with my needs and wants getting met! I would recommend buying a car from RaShawn and Arianna for your next purchase! I purchased my second car from them years ago and I definitely came back to buy my third car and most likely my next vehicle and my next. If you want to have a fantastic experience, be treated with respect, and leave feeling good about spending the money then you have to buy from Arianna and RaShawn! :)

Chase was a very respectful and helpful employee and i couldnt have asked for a better experience! Plan on coming back in the future.

Jay Hatfield was the best experience in getting a car!!!! Worked with u to get what we wanted and could afford and were amazing through thenwhole process!!! Loved Ariana whi was our sales person and Rob who helped with financing!!! Great place to go!!!

Have always had great luck finding the perfect vehicle and have only ever interacted with the friendliest staff that go above and beyond for their customers.

Gotta say, As a young guy with no credit, you guys made my visit painless and cut me a good deal. Would recommend.

Contacted this dealer from Tulsa, Ok about a truck I found on the Ram website. Don Nading was the guy who answered and after discussing some questions about the truck I made an offer after a few days. I drove over and did business and there was no change in the terms from our phone conversation. Don was honest and knowledgeable and I would recommend him to anyone in the market for a vehicle. The rest of the guys there at the dealership were just as professional and on point. Very happy I drove out of my area to buy from here.

This was such a great day for me! Austin was very helpful and got me what I wanted! Won t go anywhere else!

Drove a 2018 away from here. Thanks to Jason McDonald who helped us find what we were looking for.

They make car buying easy. Max is a great, low pressure salesman who never rushed me. Usually I hate the process but it was pretty painless this time. Their finance department was very thorough and patiently answered all of my questions. I'd recommend them if you're in the market for a new or new to you vehicle.

My father bought a truck from here and absolutely loved it. We lost him a few days ago, and I called asking for a copy of the picture the salesman had taken. Ariana worked on this for hours! I now have this picture printed out thanks to her.

Another great car buying experience at Jay Hatfield. Billy Holland put us in the perfect vehicle at the right price!

Great service, thanks to don, jason and the the rest of the crew members that worked with me to find the car i wanted at the right price.... really great customer service and recamand for first time buyers

The best car dealership I have ever dealt with. Melanie is an amazing person to work with if you need to buy a car

Don our salesman was informative and personal. He conducted himself in a professional manner. Was very pleasant to work with and truly seemed to be working for the customer. Would buy from him again. This would have been five stars but to be honest the jury is still out on the service department. They replaced a mirror on the Renegade we bought but the tech tighten it down before making sure it was seated properly. Mirror could not be adjusted and a gap between the mirror and door skin. Took the vehicle back to lot before heading home the tech came out tried forcing the mirror in place not a smart thing to do on a door skin. Told the tech need to loosen it back up first. Don did get it an appointment the following Friday so will see how that goes. Other than that thanks Don.

Bee was amazing! She helped me the best she knew how and didn t give me the run around!

If you need a honest dealership come to Jay Hatfield at Frontenac/Pittsburg, Ks. Jason McDonald, Jason Moske, and Mike Brewer. I had never been treated like a person and family at any other dealership. Thank you all for helping achieve my car. 5stars plus!!!

I had such an amazing experience at Jay Hatfield. Alex Wright is such a great guy! Alex answered all the questions that I had about cars and financing. Alex got me into the car of my dreams! 10/10 would recommend!

Ron, Al, and Rob did a great job with selling me my car.

Al sent me several pictures of cars over the course of a couple weeks upon my request.
When I went in, Ron was the one who showed me the cars. He was easy to get along with and I felt no pressure to hurry or buy the car. He seemed to have all day to answer questions.

When the car was chosen, Rob completed the paperwork in no time, and was very willing to answer questions I had.

Absolutely amazing experience! Don Nading was absolutely a pleasure to deal with. Very honest and open, and fully aware of our wants and needs, and found the best fit for us. Everyone involved was absolutely wonderful, and really bent over backwards to get us the deal we wanted! Absolutely wonderful dealership, with amazing, honest people. Definitely will be referring them to everybody I know, and will definitely be doing business with them again!! Thank you everyone at Jay Hatfield Chrysler for the best car buying experience I ve ever experienced!!

Had a great experience working with Amanda Tallie purchasing a Jeep Renegade. Will definitely return for future vehicle purchases.

I think that this dealership is one of the best.They worked with quite a while to get the vehicle I could afford and what I wanted

Don was fantastic! Could not have had a better salesman!! Amanda in financial department did amazing helping us get where we wanted to be on payments!

Need better attitude when dealing with customers!!!!! They will not have to deal with me again,have had trouble with my New car since it had 400 miles on it.now it has 3600 miles. Customer Beware!!!!!!!!!