Breeden Dodge Reviews

Great service and a great service manager who made sure all was good on my 2020 dodge 1500 bighorn tx Terry Bottoms

Breeden Dodge has the very best service department. Service after the sell is important and this dealership goes above and beyond. Thanks, Breeden!

Thank you to Shawn Thomas for his kind and courteous service when i bought my tires from Breeden Dodge. He took the time to get the best price for my set of tires for my jeep!!!

My vehicle was taken in at 08:00, and i was told i would be called with updates. No call. And I m left with no vehicle for two days. These guy s suck. I ve seen Walmart employees with better customer service than these clowns.

Great Sales experience, service department is lacking.. Also Dodges have seemed to fail us over and over.

Donald in service is the best. I Would recommend this service department to anyone.

Oscar was a big help and made sure he got us into a car today. Was honest and patient. Thanks Oscar!

Great service, so thankful that they got me taken care of pretty quickly when I had an issue with my motorhome while passing through the area.

Customer service was excellent.

Breeder Dodge the dealership for me, best experience I ever had buying a vehicle. Salesman was knowledgeable and honest.Easy to work with.

They were wonderful! They worked with us and helped us meet our needs.

We bought our truck here. The customer service is almost always pretty good. They care about the quality of the service. They're very timely when their maintenance department and do the best I can to service your vehicle.

Oscar was great! He did a wonderful job getting my payment where I needed it and we will definitely be back to see him! If you are looking to buy a new car ask for Oscar!

We started off with Daniel Black but finished up with David Shirley. Both men helped us beyond expectations. Breeden has always treated us so great! and these two showed amazing customer service and went above and beyond to make sure we got the truck and price we wanted. This is not a pressure sales team, they truly want to help find what is going to fit best for you! We will definitely be back and would refer anyone to them!! So happy with our experience if we could give higher than 5 stars we would!

John Wayne at Breeden Dodge helped us find the vehicle just right for our needs, and worked wonders for our budget! Loved our experience!

Great place to purchase a vehicle or have your vehicle serviced. They are always great about letting you know what needs to be done to your automobile. Toby and his employees are the greatest.

This dealership sucks. No help at all. Service is awful. Nothing good in here.

John Wayne Sanders at Breeden Dodge Chrysler Jeep Ram in Ft. Smith Arkansas went above and beyond to help my family drive away in a brand new vehicle. He met me in the parking lot as I drove in. He was friendly and very helpful. He listened to what we wanted, needed, and how much we wanted to pay monthly. He didn t give up until he got us in the car we wanted at the price we wanted.

John Wayne Sanders did a wonderful job on helping us get this new jeep. Wonderful salesman!

Thank you Shawn Thomas for the great service, we were in and out in no time and a job well done.

Most dealerships once you pull in multiple sales associates want to help you and you can feel overwhelmed. Breeden in the other hand I spoke with one person at a time and they were helpful, waited for you and did not push you into something. I told them what I was looking for and they were ready to help. I financed a new truck and very happy with all the personnel that was involved.

New car for my daughter, thanks to Randy Blythe...a breath of fresh air! A seemless stress free transaction, everything should be so easy

I have been trying to get price of an oil change and can't seem to get an average price. Instead they want to capture my personal information without giving me any information.

Loved my experience at breeden dodge. They got us in super fast and into the car I love I highly recommend them! Annnd ask for Zach!

Was very professional, fast and I will use Breeden and highly recommend them.

Excellent service .. will totally work with you in any way just a good group of sales men who love their jobs

I went to Breeden Dodge on a Saturday to get an oil change and was told initially by a salesperson that they are not very busy today, so I should be able to get right in. Once inside the service center, I was told that they only do appointments on Saturday, which must be a new policy as I have always gotten my oil changed at Breeden Dodge on a Saturday and I have never made an appointment. After I was told my oil could not be changed that day because they were completely booked (I saw, however, hardly anyone there), I left. I was upset about the fact that the salesperson did not know what they were talking about when they told me I should be able to get right in and also about the fact that the hours of operation on the service center door did not mention Saturdays as "appointment only". I called Breeden Dodge after leaving to lodge a complaint and the person I spoke to said they would talk to someone in the service center to maybe have them call me if there happens to be an opening or cancellation and that he would call me back one way or another within 15 minutes. I NEVER got a call back.

customer service is nice and i got my car serviced in a very good timely matter

This is the second vehicle that we have bought from Breeden Dodge in Van Buren. Wayne has we above and beyond both time to get us into the vehicles that we wanted. Thanks so much for always being so nice and easy to work with.

John Sanders helped my mother trade in her vehicle with ease, while making sure it was something she actually wanted and comfortable with! Andrew also did great with explaining the payment plans/warranties and etc.
Thank you so much for providing excellent customer service!!!

David Ciampoli was amazing!! Great customer service!! He gave us and amazing deal. Was very easy to work with. I would highly recommend him to anyone looking for a new or used vehicle!!

Great had the right part, got in on short notice! Done in an hour

Dean does an amazing job and provides exceptional customer service

Good work. Finished in a timely manner. Great job

They were great! Had my stuff ready to go and very friendly

My wife and I had a terrific buying experience and John Wayne did an excellent job helping us. We would definitely consider doing business with Breeden in the future and will request John if that opportunity presents itself.

John Wayne was very helpful and got us the deal we were looking for at Breeden Dodge.

Thanks for all the helpful information regarding my truck Wayne Terrill!

Nigel Slater is one of the nicest ever and very helpful ! Blake was very helpful also. I feel price was still high and finance could have worked out more to help me out but over all everyone was great ! I love the truck so far .

John Wayne Sanders was extremely heipful and friendly. A very good experience.

Good car service, but watch for over zealous salesman.

We stopped in with a bit of a clue of what We were looking for but had No idea where to start, Oscar approched Us and from that point I knew We were in good hands Excellent Service from a Great Guy Thank You

Prices were great. People were very friendly. Only issue was the time
About 5 hours from start to finish. At one point we left and told them to call us when they were ready. Which they did. Then we came back and were done in 30 min. I would go back.

Great experience! Daniel was very good in explaining everything about my new Durango.I Love it. thank you Breeden Dodge for everything.

Prices high compared to most places .. but friendly staff

Took my vehicle to get the transmission fixed at Breeden Dodge before they even started the transmission repair we spoke to the service man Brandon and told him that we wanted our vehicle repaired right No shortcuts his response was dont worry about it it will be done right ,I was thinking because our transmission was still under factory warranty that they were gonna order a brand new one after all thats what the warranty is for to buy a brand new transmission when the old transmission breaks that wasnt the case we were told by Brandon after they checked the transmission that they were gonna rebuilt it instead of ordering me a new one I dont unstand there way of thinking there basically letting a perfectly good transmission warranty go to waste Smdh we left our vehicle to be repaired breeden was kind enough to get us a rental for the time being Brandon told us he would keep in touch with us about the vehicle repair process he didnt keep intouch and didnt communicate with us what was going on we had to keep calling him and we were told by Brandon that they were having trouble with the rebuild why not just order me a New transmission I just dont understand it the factory warrenty pays for it we recently got our vehicle back we told by one of the other service guy there that the transmission would go through a sincgranation stage where it would have to adjust to the drivers driving and eventually it would smooth out well it hasnt we are still having problems with it so much for the rebuild it was a fail the I Strongly feel all this could have been avoided if they had just ordered me a new transmission after all it is covered under the factory warranty Im a very Dissatisfied customer on how they handled the transmission repair on my vehicle still left with a undepenable vehicle very unhappy on how all this turned out !! If I could give Breeden a Zero star I would but I cant totally disatisfied customer !! Response to the owner of Breeden we called Friday 6/28/18 around 12:00 noon i he called to talk to Brandon but the was told by the service guy that answered the phone that Brandon had just gone to lunch so he spoke to the service guy that answered the phone which didnt give his name my bf said he told the service that we were still having trouble with the transmission and we never recieved a phone call from the service department at all that day! So yeah they know our concerns already!

Went to look at vans, landed up purchasing a Chrysler Pacifica. Sales man was great, finance department OK, have not had a chance to check out service yet. They are OK as a car sales place.

My Truck runs like a dream thanks to their service department! We recently went looking for better deal on a truck...was met with a smile by salesman Steve...and i asked him if he was the man with the plan...he said he hoped so...great guy!! He and the team started working instantly to get us the best deal possible...we where in our brand new truck by 4:30 that afternoon!! Sales team is super!! And the sales manager and leanding managers where super too...already knew service center was great..this was a awsome experience!

TAKING AWAY MY 5* REVIEW OF Oscar and BREEDEN DODGE UNTIL FURTHER NOTICE
SO MANY PROBLEMS SINCE I GOT THIS CAR =(
bought car 7/31/2018. Door handles have auto unlock no need to hold key again. Driver door handle NEVER worked (PROBLEM #1)told Oscar BEFORE we left parking lot with the car, he AND ANOTHER sales guy tried to mess with the handle to no avail. Oscar used opportunity to show if keys get broken, little key inside the fab, manually unlock the door. But could not get door handle off for key slot.

Oscar said he would call me to get it fixed after talk to service department once opened. Took the car home 45 miles. BEFORE WE GOT HOME check engine light came on (PROBLEM #2). called, they said they would fix it. Drove back. Asked Oscar about door handle. We went to service department for handle. Was told let them fix check engine light, will look at the door handle when done, then said they did not have time to fix the door handle

WEEKS later trunk FILLED with water, roof fabric SOAKED , water down the LEATHER seats (PROBLEM #3)called AGAIN. Bring it back in fixed the seal free of charge, STILL IN WARRANTY. Brown rings on roof, the mat over spare tire degraded, car value lowered, future mold, rust, electrical to the
trunk lights, back up camera, break and backup lights DAMAGE is PROBLEM #3-A.

FIRST oil change asked about the door handle, said they had to check with Oscar. Asked them check back up camera cuz error on screen "needed to be serviced".they said sure thing, see you then

get to OIL CHANGE they bring me back, show me OIL LEAK (PROBLEM #4)cant find where leak is coming from, THEY decide NOT TO fix it till they "come up with a game plan". MY plan, fix what it is under warranty see if that works.THEY said NO. want me to drive more so they could see if they could identify where the leak was later PROBLEM #4-A

4 PROBLEMS/2 MONTHS distracted me, forgot to ask about the door. Prioritys fix oil leak, electronics turned off going 70 miles a hour on highway 15 seconds (PROBLEM #5).4 months of acceleration issues, giving gas after a stop or slow down caused car to bog down to a crawl unexpectedly with ONCOMING TRAFFIC (PROBLEM #6)

last oil change, they "forgot" about oil leak even after i brought it up (PROBLEM #4-B). FEELS LIKE " just change the oil if it becomes a big problem later then its still the same amount of work for us" they do not consider warranties end and people need them.

last 2 weeks driver door panel power door lock buttons stopped working (problem #7). park car to unlock the car more inconvenient than door handle not working.

(PROBLEM #8 )2 days ago ,come out of a store, start car, put into reverse, check engine light blinking, smell something bad, WHITE SMOKE OUT OF TAIL PIPE! call AGAIN

tow to breeden , call me for info, ME: 1)smoke from tailpipe/check engine light, 2)driver side power door locks stopped working this week, FOR 6TH TIME 3)driver door handle broken, AND 4) THE OIL LEAK. AGAIN SAYS :we will give it a look.

THEM: door handle damage not covered by warranty so power door-lock inside not covered because they are connected. we will ONLY replace spark plugs, see if that fixes the engine, if not come back, spark plugs not covered by warranty. Forgot oil leak AGAIN. Said i SIGNED saying i bought car as is, & take full responsibility for all future repairs, agreed BREEDEN not responsible for any repairs/replacements.

me: i have PROOF OF ACTIVE WARRANTIES/ not bought as is, see pik, he lied. proof keyless entry no effect on ability of door lock controls inside. still have oil leak, THEY ACTUALLY THINK SPARK PLUGS CAUSE SMOKE FROM TAILPIPE!?? I HONESTLY AM WORRIED FOR MY CAR IF THEY TOUCH IT NOW...

i want 1) fix ANYTHING possibly leaking oil, driver door IN/OUT, EVERYTHING UNDER HOOD, ANYTHING not 100% working order fix! .
or
2) exchange car with another .no down payment. straight trade with the care guard or other warranty INCLUDED without gap. Same payments.

I was a walk in for a oil change and I was out within two hours and I was the fourth in line and they rotated my tires also. I thought it went good.

Decent service but definatley not an express oil change! 2 hrs. Plan to drop off and find something else to do

John wane Sanders great sales help

very satisfied just bought me another one a truck awsome service will defentaly refer and use again thanks

Would not recommend them. We bought a vehicle and got the extended warranty, which includes all service HAS to be done at their facility. Their prices are outrageous! Two oil filters was 100$, at Orileys it was half price but can't get them there because of the warranty. Please tell me why when you schedule an oil change you still have to wait 2-3 hours every time. Save your money and go to a dealership that cares about their customers.

Quality vehicles, great service, and salesmen that arnt pushy!

I had an appointment for 9am. I dropped the truck off at 8:30 for the repair. I was told the repairs would take 1 to 3 hours when I made the appointment. I returned to check on the truck at 12:40 and was informed that the technician had not even looked at my truck yet. They said I was third in line after he got back from lunch. The two people working the service desk were not very polite and snappy telling me that they were backed up from the day before, and that my appointment was made with the service desk not the technician. They told me "The technician would get to it when he got to it." At 2:30 the technician completed the job. He was friendly and thoroughly explained what all he had done. I figure since I dropped my truck off I was shoved to the back of the line since I wasn't taking up space waiting. I live 50 miles away and never planned to spend the whole day in fort smith for a 1 to 3 hour job.

The Body Shop was just absolutely incredible very easy to deal with Tommy over there is just excellent at getting the job done so appreciative for everything thank you

Update: 2018 - We have now added a Brand New 2018 Ram 3500 Laramie to our "Garage" thanks to Breeden & Dean Pendergrass! My Husband LOVES his new "Work Truck"! Thanks Dean! You're Awesome!

We trust the care of our 2016 Jeep Grand Cherokee, ad well as Jimmy's 2015 Ram 3500 Diesel work truck!!

Took my truck there for a recall on the transmission and an oil change.I got my truck back it didn t run right and the engine light came on that day.Took it back and they said it had nothing to do with them but was all to quick to say they would charge me to fix it.Tried to convince me it was an O2 sensor making the turbo whistle.I will not be back.it took them 3 1/2 hours to screw my truck up.And then lye to me about it!

I would recommend to anyone looking for a new or late model vehicle.

The service was really bad have to wait for long time and not just that tha women who's was ther she left me wait to the last she was working with others and she forgot about me I'm very disappoint I not going back to that dealer again

Zach worked very hard for us, very pleasant ,very pleased with our purchase would highly recommend him to anyone wanting to purchase a vehicle

We just made our 3rd purchase from Breeden. Nigel "The English Guy" was our salesman. When I got there to test drive he already knew my previous purchases and what I would be driving to trade. I was immediately impressed by his initiative. Nigel is not high pressure but knows his stuff. He worked hard to get us a good deal and make sure we were happy. We trust Breeden.

It was one of the best buying experiences I ve had. Oscar, was extremely helpful with getting me in my new car.

John Wayne sanders at breeden dodge got us a great deal!

Mr Valquez did an outstanding job helping us buy a car. He was knowledgeable, professional, and very friendly. He is a great asset to your company and more like him could make this world a much better place.

Extremely pleased with how the purchase of my new jeep was. Daniel Black (my sales guy) was a pleasure to do business with.

My experience with purchasing my car was wonderful. I got a great deal and Nigel Slater was a terrific salesman . This is the fourth car I have purchased through him and I am very very pleased. Couldn t have asked for more.

Bought a used vehicle - pricing reasonable- but you have to negotiate. Great customer service - a really nice gentleman called Jackie delivered our vehicle and nothing was too much trouble. Speaking of - we had to leave the dealership before we could finish financing and they worked with us to delivery the car to Bentonville at no extra cost. Nigel was our sales guy and he sorted everything out to make it as easy as possible

Wonderful customer service! Very friendly atmosphere!

Dean Pendergrass and the team was great to work with. They make the whole thing simple and easy. Dean to all the work out of it. A real joy! Thanks for all your help. Would definitely recommend Breedan Dodge to anyone looking to buy a good car at a affordable price!

Great dealership. This was the third vehicle purchased from Breeden. Buying process was super easy, sales professionals honest and up front. No BS or high pressure. There is a reason I'm a repeat customer.

I shopped for another vehicle for a few weeks. I went to MANY different dealership. They were all so pushy and kept telling me what I wanted...I found one I liked at Breeden and drove it.. i wasn't sure so I kept looking. They knew what I wanted so they searched out one for me to test drive and I loved it! They were not too pushy and worked with me on the price. They made sure it was serviced again and also gave me a free oil change for next time I need it changed. They made the purchase less frustrating and was polite to all of my family. They did not try to sell me what they wanted me to buy and did not beg me to initial a paper saying I agreed to their price til I was ready myself..Thanks for all your help Nick Hensley! I am loving my new ride!!!!'

Nice people. Bought from Randy Blythe. Would buy again

Very friendly and got a great car for a great price

Service visit. Cory always takes great care of me.

I had a great experience terry moorland you sales rep was a very nice easy going guy that spent a week dealing with me to get me the best deal possible very good experience I'd recommend Breeden dodge for a great buying experience and the guys in the service department was great to work with on my last vehicle I purchased from Breeden. Thanks matt

John's Wayne Sanders at Breedon Dodge was very helpful today. He got into a new truck where other dealers wouldn't work with us on our upside down trade.

Had me in at scheduled time. Finished in less time they told me. So relatively happy with service. Have had no issues with my vehicle after the recall. So I m really happy with how they do their service department at Breeden dodge/Jeep. Have used them for years even though we bought this Jeep from another dealership.

Great customer service by service dept. Problem found and repaired by next day after I dropped vehicle off. Only negative thing was they had me wait a week to bring vehicle in.

Great buying experience! Loved working with Oscar, he was very helpful and worked hard to get me the car I wanted for a price I could afford.

Helped us in our search for a radiator for an older Dodge Dakota.

Zach was a great person to deal with, him and his staff worked with my wife and I with our trade, and gave us the best deal possible and treated us right with a few add ons with the vehicle we purchased. Highly recommend shopping at Breeden , thank you all!

Our car salesman that helped us was Dave, he was very easy to speak with. Worked hard to get us where we needed to be. Would ask all if considering to purchase a vehicle to go see Dave before you buy from any other lot. It will save you a lot of money and red tape.

Purchased from the Van Buren location. Very friendly staff and purchase process was smooth.

John Wayne Sanders, the best visit at a car dealer ship I've ever had. Great service

Oscar is incredible. I couldn't have asked for a better salesman. From start to finish, he was respectful, helpful, and informative. I'll never forget him or the experience I had at Breeden.