Vance CDJR Reviews

Great team ! Very kind and helpful!
They put up with my wheel and dealing like champs!! Never made me feel unreasonable LOL! Even when I was !

Bought my very first car from Vance. Tyler was such a huge help in finding the car I wanted & made the process easy for me to understand. I really enjoyed the staff at Vance Chrysler Dodge Jeep Ram & I highly recommend visiting this place if you're looking for a new car!

When I first came to Vance, I was 6 months into my first car. Tyler showed me a variety of vehicles that not only had better fuel economy, but were also newer and more affordable. He was honest and straight forward, which for an impatient person like me, I appreciate anyone who gets straight to the point. He asked me what I'd want if I could have everything, and he found it for me. The finance department did such an awesome job finding me the best rate, that I ended up saving money by buying my car. Go see Tyler. Trust me.

Please be warned that you will be taken advantage of if you choose to buy a vehicle here. Danny the salesman told us we would receive a $2000 rebate for my husband's military service. Liar. The finance manager told us today that $500 was already "figured into the cost" of the car. So talk is cheap, and you should run the other way if looking for a decent honest dealership to buy a vehicle. Because this one ain't it!!!!!!

Great customer service! Was able to get me the car of my dreams!

Great Experience. Samantha was a pleasure to work with. Drove 3 hours to purchase vehicle, and will probably make the drive again when I am ready for next purchase.

The service department did a great job. Got it done on time and under budget. I would certainly use them again and recommend them. I wish their customer waiting area was more comfortable. Very noisey and the chairs were old and wore out.

Only a couple of visits and a phone call and this place has me sold! They are the most customer service oriented Dodge service center I have ever dealt with. A huge thank you to Jarod in the Service Department for helping me on the phone. Very respectful and most of all helpful!!

Purchased a 2016 Dodge Grand Caravan from Julie and Mike. They are both very honest and great people! I drove two hours away not because they are priced very competitive, but because they actually took the time to help me find what i wanted and needed. They even stayed open late for me. Thanks again to everyone at the dealership!

Always friendly and awesome to work with. We love TJ Burden and all the folks at Vance Dodge in Miami, OK

Best car buying experience I ve ever had!! It all started with my man Leon who came out and made me feel at home from the get go! He was extremely professional and courteous. Then on to the financial side of things I ve always been given the run around but Khristi was honest and open from the beginning and I came away with a great deal on a new Jeep Cherokee! Thank you so much for redeeming my car buying experience I will definitely be back!

I have been planning to buy a jeep for a long time. I chose Vance and came in. Every person I dealt with was professional and courteous!! A couple hours later I drove away in my new jeep!! Thanks so much Mike for making this a great experience. I will definitely buy from them again.

If your in the market for a new car, truck or suv come see Keli @ Vance Dodge in Miami, OK! She was so easy to work with. I told her a budget and she got me into something way nicer then I expected.

After doing business with this place for years, my dad died and my mom went to buy a new car. She purchased a brand new jeep and after 2 months her oil light was coming on. They told her to bring it in, it was 5 qts low so they told her to bring it back after so many miles so she did, after it died going out of her driveway. They then told her to bring it back, they were going to change the motor. In the meantime she had to have 2 loaner cars. When they got done putting the new motor in she got the jeep back and after a couple days she noticed there were parts in the back seat which she almost threw away but my husband looked under the hood and saw that the parts went to the motor. So they took it back in which she had to get another loaner car. Now she is still paying the price of a brand new jeep which is now a used Jeep as far as I'm concerned. She got leather seats put in and they barely gave her a little discount which she had to ask for. As far as everyone is concerned she should have been offered the choice of a different NEW jeep since that is what she is paying for. I Would think that would be a lemon. So disappointed as we have given them so much business over the years and I feel like they took advantage of an older woman who went in there alone!

Staff was amazing up until I bought the car. I could not get in touch with Keli after buying my vehicle and ended up just fixing the scuff on the mirror myself (even though it was in my deal that they would get it repaired)

Fantastic experience. Drove an hour and a half to get the best price and first class service.

I had a great experience at the dealership, every one was very nice. They went way beyond what I would call normal to get me the price and the vehicle I wanted. Thanks Vance Auto in Miami Ok. You guys are awesome!

Sales consultants were responsive, respectful, and put customer service at the forefront of their business. The management was willing to make considerations for my circumstances as an out of town buyer. They met my needs and balanced their own for successful sales for both. I recommend making your next vehicle purchase with Vance.

They were friendly and the lady in the service desk was very nice and professional. They got the truck finished in the time quoted. I will more than likely visit the next time I decide to buy a new car.

Bets car buying Experience i have had! Sales Manager and Fiance manager defiantly work with you to get the most of your trade and the best deal possible on the vehicle you are buying!!!!

Great experience at Vance. Tyler is literally NUTS, but a great sales representative. He did everything in his power to accommodate and facilitate the sale to my wife and I. We have bought 4 vehicles at Vance and will continue to give them our business.

Go see TJ Burden or Alan Abel. Great guys all around.

TJ Burden is always willing to go the extra mile to make sure a customer is satisfied and getting what they want.

Thanks Shawn!!
I live in Los Angeles. I wanted a specific truck for my Dad and I spotted it online. Once I reached out to Shawn, everything went smoothly. The personal attention and professionalism was spot on. I was concerned about the delay in delivery but it was to be expected. I live in LA, my Dad is in Colorado and the Truck was in Oklahoma. With a little patience everything worked out just fine. I would definitely recommend these guys!

All Vance dealership I have ever visited are always very customer focused.

great place went in with trouble after work and they gave me aloaner to drive home and had mine fix the next day

thank you
robert

Very polite staff. We recently purchased a vehicle here and it never felt like a typical pushy car dealership. TJ was very helpful. We will do business here again.

Sold me a lemon. Didn't even realize I was signing lemon paperwork. Slipped it over on me on the sly. The car they sold my grandmother had a warranty on it that was worthless. The dealership wouldn't hold up on their end of the deal when she needed a repair on the car. It is sad because my grandmother is very poor and lives off of social security. Shame on this dealership for ripping off an old lady who has to work at 70 years old.

TJ was the best! Very friendly and never felt pressured, he was fantastic to work with. Love my new challenger!

Marshall and Mike did and exceptional job finding our new Dodge Ram 2500 truck for us. We told them what truck we wanted and with in a short time we had the exact truck we asked for, right down to the color! Excellent people to work with and will definitely recommend!!

I just purchased a vehicle from this dealership and it was an amazing experience! Garrett Sumner was my sales person and working with him made the process so quick and easy! John Sumner was the manager in charge of helping me with purchasing my vehicle as well and they really knew how to make me feel that my business was important and valued! Thank you so much! I love my car!!!

I have recently made my second purchase with Tyler. Go see him. Buying a vehicle doesn't have to suck, treat yo self!

I have been to several dealerships and this has to be the best. They will work their hardest to get you what you want. Keli and Khristi are the best!

Just bought my new 2017 RAM sport here about a month ago. The sales staff was extremely helpful, and went above and beyond! I couldn't be happier with my purchase and will definitely be referring everyone I know to come here as well!

They were very helpful and went out of their way to get me reasonable payments. Thank you guys for your help.

Very happy with the whole experience. Happy with my with the auto I bought.

great service, From Jess Cheney service manager to Keli Hopkins my sales consultant. I was also sent a reminder of my up and coming appointment also letting me know the parts where in. Thank You

Tyler at Vance went out of his way to get us into the vehicle we wanted. Thanks for everything. Definitely recommend to others.

Couldn't get a straight answer from anybody in the building
Would not recommend.

Great group of folks to buy a vehicle from. Very friendly, very fair and fun. They take care of their customers. One of the few enjoyable car buying experiences we've had in 35 plus years of buying cars!

Great staff helpful and knowledgeable. Keli knows her stuff and would be very helpful if looking for a pickup. You have a question about a pick up ?? I personally would ask Keli if she doesn't have the answer I'm sure she will find it.

New review: had them install a lift kit on my Grand Cherokee a couple months ago. Just had everything retorqued per the lift kit manufacturer's reccomendation. Just wish they had on site alignment rack instead of having to go to Ford. But it is what it is. Definitely happy w/the work from the service dept so far. Thank you

Samantha was the most pleasant, helpful salesperson to work with! She really went above and beyond.

There was an issue during a maintenance I was having done here and the staff explained what happened, took care of the situation, and worked very hard to make sure I was completely satisfied. I do not have any doubt in taking my vehicle back for further maintenance.

Way better than the place in Vinita! One got worse the other got better.

Ask for TJ Burden. He always goes the extra mile making sure a customer is satisfied and getting what they want.

Great experience. Always been a GM buyer til a few years ago. Visited this dealership and now have purchased 2 Dodge/RAM vehicles simply because of their friendliness, courtesy, service, sales staff. Haven't had an ounce of trouble compared to other dealerships we've dealt with in the past. We would highly, repeat, HIGHLY, recommend you check them out next time you're in the market for a vehicle, new or used.

Was very satisfied with their handling of my recall notices and would definitely recommend them for quality service on your vehicle.

Kelly Hopkins was very helpful and helped me buy my first car

got a fair price for the vehicle I wanted and Danny Fleming was excellent to work with.

This is by far the best experience we have had in five years and about 8 dealerships. Kelli s commitment and tenacity is amazing! We have been trying to get out from under a bad situation for almost 5 years, and until Kelli came along we had lost almost all of our faith in car dealers in the tri-state area. We will be Vance customers for life.

In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than this sales manager "gave to me as a favor" and got a truck with better options for the same price.

I live 3+hrs away from this dealership, so I worked with a salesman over the phone for close to a week to set the deal up and make sure that it would not be a wasted trip. On Friday I set up a noon appointment with the salesman for Saturday and informed him that I have *pre-approval from my bank* and also wanted to see what they could do in the financing department. Saturday morning I hit the road around 9am and texted him confirmation of that fact. He confirmed that it was good to go. I got a text from him when I was an hr out, confirming that I had the right address. Upon arrival, he came out a said that he has bad news and that someone else was running numbers on the truck, and we would have to see if they buy it first. ***They had been there over an hour and were there when he texted me about the address and he said nothing!*** He then informed me that he had taken the time to find another truck for me and if I was willing to wait at least 2hrs, he would go and get it. I looked at the specs on the truck and it was no-where in comparison to the truck that they had. I demanded to see the sales manager, who took over 5 minutes to come to the desk I was at. He was very nonchalant and only seemed interested in getting me in another truck. This lead to a verbal confrontation (that he did handle professionally) I demanded to speak to the owner, who couldn't be reached, but was messaged to make contact. I told him that I was going to take my kids to lunch and I wanted to hear from her or I was coming back. We ate and went back to the dealership with no contact. Upon walking back into his office, he informed that he had talked to her 20+minutes ago. This made me wonder why I hadn't heard from her even more. The sales manager that started talking about making it right for "inconveniencing us". I told him that I didn't want his money and that this wouldn't be solved with a tank of gas. I again asked why I hadn't heard from the owner, to which he said that was his fault because he said that he wanted to talk to me again. I asked him what he didn't understand about the fact that I wanted to talk to the owner. He then texted her and asked her to call me. 10min later she called me and was very apologetic and listened well to my rant. She wanted the chance to make it right, and asked if they could find the same truck somewhere and deliver it to my home. After more discussion I agreed. She then directed her sales manager to eval my trade. NOW, after all of that, you would think that they would be looking to make me a good deal on my trade. NOPE. the sales manager gave me a quote that was $1000 below KBB and $1500 below NADA trade values and told me that he was giving me that much as a favor. At this point I was done and called and informed the owner that he had followed her directions to make it right in the most offensive way possible and that we were done. In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than the sales manager "gave me as a favor" and got a truck with better options for the same price.

I took my vehicle in for a recall. The mechanic was ready.at appointment time. The service rep worked in an oil change and tire rotation. Everyone was helpful and patient.

Amazing service. Helped me get into the exact car I wanted In no time. I will always use them.

Great customer service. Added truck bed led lights and it was completed on time and cheaper than originally quoted by the service department. Would highly recommend.

Outstanding service! Kevin was patient and polite over email and although he couldn't be there to assist with our overall purchase, he put us in good hands. Danny was a good guy, friendly and patient. Khristina in the finance department was professional and helpful in the recommendations for protection. Appreciate the advice and service and we'll be sure to recommend you all in the future.

I worked with Keli, my sales lady, which I was purchasing a 2019 Ram crewcab 4x Laramie Edition-. Great lady, she went above & beyond to seal the deal-. I m very pleased with my truck & Keli has been great to work with-

I first contacted Tyler Hubbard by phone, he was very attentive and very helpful. I asked some questions concerning my present vehicle and he was again helpful. So I decided to go and see him. He along with answered all questions, worked with me on getting the right car, and eventually we came to an agreement on the 2014 Chevy Cruze. I would highly recommend him to anyone.

Would recommend Danny. He was fantastic and not gour average 'salesman' he was honest and helpful and we walked away with two perfect vehicles on budget

I want to thank these guys and gals for everything they did for me. Love my new Ram Night edition. Tyler was great and so was Mr Vance. Thank you

Amazing experience. Very low low pressure to buy anything. My wife walked into this place and was greeted by Danny Fleming Jr and we told him what we wanted and expected and he showed us some cars and left us alone. I hate being watched and pressured into anything let alone a big purchase as this. Danny was always there to answer any questions and concerns we had and at the end of the day we bought a car from from him. I would recommend Danny and Vance Chrysler Dodge in Miami OK. Will diffidently be back.

Vance CDJR is the best place to buy a vehicle. All the staff is amazing. Very professional people. I would highly recommend going if you every need service or a new or preowned vehicle.

Keli was the best!! I ll never buy a car anywhere else!! She helped me understand the process and she had phenomenal customer service! Love her!

These people where amazing! We have been going to one dealer since we have driven and now we definitely have found our dealer home! Lol. Megan was awesome and the fiance people were so nice . They definitely made the process easy for someone with not great credit and really listened to what we wanted and not what they wanted to sell us. They also have so many extra services that are free or reasonably priced that they thourghly explained! Go see these amazing people!!!!

Had a great experience going through Vance. I worked with Tyler Hubbard, he found the color, price range and car I wanted all in that same day. This was my second car purchase but the first going through Vance. Tyler made what is usually a stressful annoying process very simple, easy and talked me through everything I needed to know so I was able to know what was going on and understand every detail needed. It was simple and fast. He got me everything I wanted in the car and made sure I was happy with everything before making the purchase. I would highly recommend buying from them.

Hands down the BEST experience ever when purchasing a vehicle. Shawn made the process super easy and even had the car I wanted brought up from Guthrie first thing this morning so I could get it today. Great finance department and transparent pricing! I've found my home for car buying in the future.

My sister bought a new 2016 Jeep. At 3500 miles it had used 3 quarts of oil. They filled it back with oil and told her to bring out back after 500 miles. She did and it had used a quart of oil. They filled it and again told her to bring it back after 500 miles. Again it was a quart low. They called Chrysler and was told to put a new motor in. After putting in the new motor my sisters son in law came over, poped the hood, and noticed missing motor parts. They looked and saw the parts in the back seat. The took the Jeep back to the dealer where they installed the missing parts. Chrysler by rights should have given my sister a new Jeep. Replacing the motor before she even makes the first payment means she is paying a new Jeep price for a used Jeep.

I just like straight forward and that's what you get here. I recommend these guys.

Nicest group of guys you could ask for. We were in and out in 2 hours with our new jeep. No muss or fuss. I would recomend Vance for anyone looking for a great car at a great price. I will definitely keep them in mind for my next car.

I bought my car from Vance in July and I worked with Megan Marshall during entire process! She was fantastic! She made what normally would be a stressful process extremely EASY! She was able to answer all my questions and went the extra mile to make me feel comfortable with the whole process! Vance will always be my first choice when purchasing a car! Thanks again!

I want to give a HUGE shout out to Kelli Hopkins she is so amazing and a very CAREING woman. My car decided to blow up on me Mother s Day and I emailed and Kelli and we was able to talk about purchasing a vehicle my husbands wasn t up for it at all at first , but then I had Kelli talk to him and got him on the same page . If it wasn t for all of Kelli s hard work see done for days to find me a new that my husband would agree on I probably would still be driving my husband s hunting vehicle to get my kids around. So now because of Kelli I m driving around in a 2018 Jeep Renegade so again Kelli Hopkins thank you so so so so much i appreciate it so much . Kelli I hope you see this

So if you ever looking to purchase a car just go up to Vance Dodge in Miami on highway 10 and ask for Kelli Hopkins .

I would absolutely recommend Vance Chrysler Dodge Jeep in Miami, Ok. Danny was amazing. The entire experience was laid back and there was no pressure. Khristi the finance manager was a delight as well. We will be back when we are in need of another vehicle!

These guys have always done a great job for me. I've bought 2 trucks there, and use their service department regularly. Excellent service and friendly staff. Thanks guys.

Great experience! Talk with Keli, she will take good care of you! No pressure- good price!

I've been begging my wife for a while to stop using this dealer's service center as the vehicle always comes back with the interior dirty and scuffed. The infotainment screen recently had to be replaced and the vehicle came back with tool marks and scratches around the screen. I thought it was pretty minor but she felt it was noticeable enough she wanted the trim replaced. They replaced it today and then halfway home we realized they caved in one of the AC vents in the process. Don't let these guys touch your car.

Terrible is not enough. Rude staff before were even done spending 80k were talked to awful before the deal is even signed. Would not refer anyone I like here.

Thank you TJ Burden for helping up us get into a new family vehicle! We couldn't have asked for better service!

TJ Burden helped get my wife back in a car after a horrific accident, couldn't of asked for better service. I've told everyone I know about how he helped us. I would but from him again.

They always take such good care of us! I feel like they listen even when I have some crazy things going on with my car. They address my issue with either a reason or a fix which is so appreciated! Thank you for making me and my car happy...

Pleasant experience and the folks were genuine in their interaction. They had the vehicle ready after setting appointment, very responsive to calls, email and texts. I would gladly do business with them again.