James River Air Conditioning Reviews

As always, James river was on time, friendly and professional, and got my job done quickly.

What started out as a negative experience turned into a wonderful one thanks to technician Mark Corey and general manager Billy Amacker. After the problem with my ac was misdiagnosed and I thought I was then being overcharged to fix the original problem, in spite of the fact I had paid for the first visit, I talked to Billy and he immediately rescinded the first charge.
Mark was amazing. With good humor and tact, he explained in detail what the charges were for and quickly fixed the unit. I ve never felt so good about paying for a service!

Got new unit this morning. The guys were right on time, and they worked hard - everything was completed faster than I thought. We are very pleased!

The tech. arrived on time. I had a very good experience. Very nice young man.

Mike Jones was on time and very thorough and polite. He checked out all and gave me feedback. He also addresses any questions or concerns I had with great consideration. Very nice person to talk to. Highly recommended.

Another positive visit from James River Air for a regular annual visit! Great communications! Tecs know their business well! Many thanks!

I have learned not to trust anyone else for service. If you do you maybe sorry you did

Love that JRAC is committed to my unit functioning properly long after the initial sale. Mike was very efficient in checking out my system this morning.

James River has been outstanding to deal with. They assisted us through an emergency situation in the middle of the blazing hot summer. Even after comparison shopping with other vendors, others may have been cheaper but James Rivers product and service commitment was far superior to what we were offered by any other vendor. That was over a year ago and since that time they ve been out twice for regular maintenance, their service technicians are always Very polite and professional, most recently Adrian came to our home and was a pleasure to deal with!

Have been a customer of James River Air Cond. Co. for many years. They are responsive, friendly & well trained. Kyle did a wonderful job repairing my dishwasher today (yes, they repair appliances). He arrived on time, was personable & professional.

Arrived quickly & resolved issue. No problem with the system, just my unfamiliarity with functioning of two-zone system on a very hot day.

James River Air has been nothing but professional and accommodating to my hectic schedule when repairs are needed and their technicians are knowledgeable and prompt

I called after hours not expecting to hear back until a weekday, but an operator called back on Saturday to schedule my service. The technician came when promised and was polite, clean and efficient. Excellent experience.

Quote was lower than Micheal and Son. Day of install found out more work needed to be done than originally quoted, worked with us to help get all of the repairs complete. Would recommend for any HVAC and Electrical work.

I received great service from Mark at James River air when my air conditioner's fan motor needed to be replaced. He was fast, polite, and professional. When it turned out we had to wait for a part to be delivered from the vendor's warehouse, he arranged for us to have a window unit temporarily, which really helped.

Mark from James River Air just came in on a repair call for our upstairs unit - he provided excellent service and experience while here - highly recommend thanks

We had a leak that required the services of both a plumber and carpenter from James River. Both were extremely knowledgeable, professional and friendly. We had just adopted a rescue dog and both men went out of their way to acknowledge her and help us socialize her to strangers/workmen. We were very happy with the work performed, and they cleaned up so thoroughly too!

We appreciate the great service Ralph provided. He called right away that he was on his way and when he arrived he was very polite and respectful. He checked the system and figured out the problem quickly.

He was very helpful. Explained everything he was doing. Was on time and very nice.

Mike Jones, the service technician, was very professional and efficient in his checkup on our oil burning furnace.

Always very polite & professional. We think their people are very knowledgeable and know what they're doing. Trustworthy company.

Our AC went out unexpectedly on a Friday afternoon and James River was out within 24 hours to look at the problem. Mark showed up and was so friendly and professional and quick to get to work to resolve the issue. I will 1000% be calling James River again when we have a problem.

Excellent work these ladies did. Our house is very clean and smelling fresh.

I'm not Tina Jones-- don't know where that came from!!! I want to leave a review for Kyle at James River Air Conditioner. Well, all I got to say is that I specifically request Kyle for every call that I place with James River. He is competent, efficient, friendly, neat and always solves whatever problem we might be having at the time. In my opinion, he is the absolute best at repairing any type of heating/AC, large appliance like a washer or refrigerator. James River is very lucky to have someone as good as Kyle. I think other people are getting wind of his expertise because I am having to wait longer now for his service. That's okay!!! It's well worth it!!! Carolyn Bokinsky

Outstanding customer service, good, old-fashioned know how. Felt confident in the work they did and the price was extremely competitive. I will for sure use James River Air for all my heating, air, electric and plumbing issues and tell everyone about them!

You should request Arlo Colley. He is extremely professional and knowledgeable.

On time. Courteous. Professional. Excellent experience.

Several years ago I had bad experience with an associate from James River, had decided not to use y'all again..
I told one of your associates the other day about the issue, he said he was sorry and to please try James River again..
Today my system acted up, I was getting ready to call another company but I thought I would y'all one more try..
I am so glad I did, the young lady was very pleasant on the phone and very i was surprised I could the quick service I got..
Mark Corey came the same day he was very pleasant and very knowledgeable ..
He found the problem right away..
James River has regained my faith....
Thank so much
Greg Carter

Our technician Donald Corey was outstanding. Friendly and knowledgeable..and delivered the "bad" news about my unit in professional and courteous way .

I called James River to report an unusual noise coming from the outside unit. The call was made on the Saturday before Mother's Day. James River sent someone on Mother's Day. Joseph evaluatedthe problem. Ordered the part and the unit will be fixed today, Monday. That is great service.

James River saved the day! My AC went out on the hottest day of the year. They were here 18 hours after I called and had it fixed in an hour for a reasonable price. The technician offered me a maintenance plan and let us know what pieces looked like they were next to go, but he didn't push us once we said no for now. We'll definitely be calling James River when we're ready to replace the system!

Adrian was fantastic! He found the problem and did we discussed ways to correct it. He was very thorough.

Caleb was very professional and extremely thorough!

Quick, easy, and professional. Came home to a hot water leak throughout garage and problem solved first thing next morning. Gerald was fantastic and we re thankful! Great work James River.

Mark was great. Fixed our HVAC quickly. He is conscientious and friendly.

outstanding service! James river cares about their customers. i would highly recommend them to everyone!

The technicians were very professional. They explained the process very well, and were very efficient and thorough with their work.

This is special customer review for James River employee Alex. Alex and the other employee were very knowledgeable about my hot water heater. He explained my options and assisted me with making the best decision to replace my water heater. I definitely recommend Alex for a five star professional experience. Thanks, Woody Boler

Mark from James River AC did a terrific job today. Very clear on the issues and showed me video of the problem. He explained the cost completely and was very personable. Strongly recommend.

Technician on this trip did an excellent job in diagnosing and fixing our a/c

Timely and professional. Exactly what I've come to expect from this company

The service tech as always with JR is very precise and professional. He was courteous and found my problems and gave me recomendations to resolve my problem.

Mike Jones was great. He made contact to ensure we needed him and was here in a flash. He was thorough in explaining what he was doing and corrected our issue within minutes.

Thanks Mike.

Jeff

Quick and respecting the residence with shoe covers. Answered all questions I had.

Love these guys! Everyone is professional, polite, and very knowledgeable. No complaints here. We kept hearing a noise we didn't recognize and of course the technicians couldn't duplicate. The technicians didn't stop until they figured it out. Awesome customer service from everyone! Thanks guys!!

The technician (Mike J) called to confirm when he would arrive; he arrived timely and immediately went to work and located the problem. He explained the issue and fixed it in a timely matter. He was extremely professional and courteous so I decided to get a service agreement with the company. Note: The company installed this furnace over 25 years ago and this is the first time I have had to call them regarding the furnace! Hugh Joyce was the sales person that sold me this system!

The maintenance service was very thorough and professional. Donald Corey provided good suggestions on several issues I had questions about. James River is a great company to deal with.

I appreciate the heads up notification that it is time to schedule.
Getting an appointment is easy, although it always seems to be very far out (I.e., months).
Service techs are always courteous and take time to explain the system and what they are doing. I have enjoyed it best when I have a familiar tech, because we are building a relationship with each other and they with my HVAC system.
Judy is especially professional and on task, while remaining very courteous and pleasant. She knows her stuff, gets right to work and makes things happen. I know we are in good hands when she appears at the door.

I had a very good experience with Paul Hawthorne, plumber. He was able to get to my house earlier than scheduled and worked diligently until he was able to identify and rectify the problem.
He has always been friendly and courteous. In fact whenever I have a plumbing issue, I request Paul.

My heat pump upgrade was made on a day with torrential downpours, but the installers (Eric K. & Jake R.) did an outstanding job! Another big plus with this company; two more installers (Gene C. & Matt F.) finished the job they were on and came over to see if they could help out! I really liked how these separate crews hooked up to help each other out!
Very Impressive!! Great job James River!!!
Very happy with my new heat pump!

James River did an awesome job fixing my GE refrigerator that had freezer issues. They are professional, courteous, and customer service oriented. Great job!

It was a very positive experience. The technician was professional and on time. We had issues at our home with both the dishwasher and the refrigerator. The dishwasher was a relatively quick repair but the refrigerator required more technical work. The technician explained each step of the repairs so that my wife and I knew exactly what was going on. We declined to go forward with the expensive repairs for the refrigerator after the technician explained the costs. We will use James River Air again for any appliance repairs and we recommend this company.

Called just after 9 AM with an inoperative upstairs system, technician showed up same day despite our being advised that it could take up to 48 hours due to high demand on a 90+ degree day. Appreciated the quick service and repair to get us cool again by nightfall. Diagnosed a larger pre-existing problem with the unit and gave us several options for repair or replacement, which we are considering. Explained the nature of the problem and the costs/benefits of repair vs. replacement well and without pressure.

Anthony was super friendly, knowledgeable, and professional.

The technician was very knowledgable and professional. Explained everything to me.

It's very hard to work around both our work schedules and James River goes the extra mile to help us. Was assured the tech would arrive between 730 and 830 AM and promptly at 730, he was there ready to go. He took his time and even though this was "free" check as part of the service contract and worked as though he was getting paid for this service. Found a part in one of the systems that still had life but was not within JR standards, went back to shop, got part and replaced. Every time he went into house, he put on fresh shoe covers. Was professional and polite. This is why I use JR

Thank you to Tom Pugh and Chris Lewis. What started as a leak turned into a 2 day ordeal, but all ended well. I called JR H&A to come look at a leak under my hot water heater. Turns out the unit was over 20 years old and needed to be replaced. Daniel was at the house for several hours installing the new water heater. The room is very small and hard to work around. Once the unit was installed and turned on, my gas boiler (right up against the water heater) started spitting out water. Daniel was not a HVAC person and it was around 9:15 so too late for someone to come by that night. So he had to turn off the water the boiler, and we had no heat for the night. Luckily it was mild so my 85+ year old mother in law did not freeze. The next morning Tom and Chris showed up to check out the leak to the boiler. The relief valve popped and caused the leak. Tom saw a few concerns with the HW heater and thought it needed to be redone to pass inspection. So Tom and Chris spent the next several hours correcting everything and replacing a couple parts on the gas boiler that was causing the problem. They went above and beyond to make things right, and in the end did not charge me more than what I paid to have the water heater installed. Just wanted to recognize Tom and Chris for a job well done and cutting me and my family a break. Thanks again Jame River Heating and Air.

This is the 2nd time (actually 3rd time) for JT visiting our home to check our system. He is an exceptional technician and has always been thorough. And great to work with.

My technician Mark was great. Very professional and friendly. He worked very hard to get my hvac up and running on a very hot day. Not sure how he survived the heat in my attic but he still kept smiling!

The technician was punctual very knowledgeable and thorough and didn't mind answering questions I had, I was very pleased.and would recommend this company.

Another great experience with JRA. Erica was very professional.

Mark, the technician that completed our service, was pleasant and professional. He was a pleasure to have in our home. He completed his work at the projected time and our home was left spotless.

This is my second year with James River air. They have the best guys working! Our air went out this weekend and the house would just not cool. JD was the best! He assisted AND educated and now our house is cool as a cucumber!

The technician was prompt and courteous. He kept me information of the work he was doing.

James River service techs found my leak, they were a huge help!

Brandi was outstanding! She was knowledgeable and fixed the issue quickly. Very pleasant and she explained everything she was doing and why. I will look to use James River for all my future repairs and maintenance. Highly recommend! Thank you!

They arrived on time, were tidy and clearly explained the problem to me in a way that I could understand. Then they fixed it and things are working beautifully!

Thank you so much. I would recommend James River to anyone looking for quality dependable service.

James River arrived on time. Had a mask, gloves and shoe covers. Was very polite, knowledgeable, and professional.
A great model for all professionals.

I was very pleased with Arlo's service. He is a professional with great communication skills and represents James River very well.
I would hope that James River keeps in mind that your service techs are also your best salesmen. They are the face in front of the name,
You're lucky to have Arlo.

Recently received an estimate for replacing a shower diverter valve for our tub after receiving very good service on our AC unit outside and giving a good review. After talking with several other people that have experience using James River AC, I have decided to part ways. Moving into retirement age I was thinking it would be nice to let go of some of the stress involved by trying to do most things myself by finding a local company to take care of both my ac and plumbing needs. However $475 for a simple shower diverter valve replacement requiring 2 technicians is over the top. Most diverter valves are less than $50 and soldering a connector on or replacing 4 inches of 1/2 copper pipe is not rocket science. Beware when technicians are working on a commission basis. I wish I knew someone to recommend but if you do please send inf to gooddeal1954 gmail. Thanks john
**Plumbers and electricians maybe an exception to the commission rule at James River AC plus I have already called and discussed the issue and was told $475 was the discounted rate >>Really!*** Just for information purposes, I was a maintenance director for 17 years so I am very familiar with this simple plumbing issue just did not want to do it myself any longer.*** Called as requested below at 1:30 pm right after receiving email from manager and left message to call me now 5:30 pm and no call back apparently not important enough

The technician was polite, courteous and did his job in an orderly fashion. He did what he came to do and I was pleased with his service.

Eve McCray

Was able to be seen same day from call, worker came and promptly began inspection, total time was and hour! Very kind and professional!

Mike Jones was GREAT. Expertise, professionalism, and promptness was superior.

Services were performed in a courteous and professional manner. Technician was informative and helpful.

Our AC went out after 9pm on a hot Fri night. I called James River Air and a technician came about 75 minutes later, problem was solved by 10:45 and our ac is now running great!

We had our air conditioning check up today. Everything went fine. The technician was prompt, pleasant, and efficient. We have always had great service from James River Air.

The technician was courteous, friendly and competent.
He explained the AC issue and necessary corrective action.

Service done on an oil furnace. Came on time, did maintenance service, and answered my questions as we have not had an oil furnace in the past.

Technician Chris was prompt, courteous, knowledgeable and efficient.

Appointment setup was a bit painful, I'll be scheduling my service online going forward. The maintenance / repair folks at James River are always prompt, courteous, and efficient. I wouldn't call anyone else for my needs.

Kirk arrived on time and was extremely knowledgeable, helpful, and patient!

James River Air technician, Mark, was on time, courteous, efficient, and helpful. I have always had reliable service from James River Air for regular maintenance on my A/C-heating system.

The first technician they sent out was not the person for the job but the second technician Kirk was absolutely awesome and did exactly what I wanted in a nice neat fashion and I'm very pleased with my ceiling fan installation.

J. T. showed up on time, did my inspection, and explained what he did. Couldn't ask for better service.