Called just after 9 AM with an inoperative upstair...

Called just after 9 AM with an inoperative upstairs system, technician showed up same day despite our being advised that it could take up to 48 hours due to high demand on a 90+ degree day. Appreciated the quick service and repair to get us cool again by nightfall. Diagnosed a larger pre-existing problem with the unit and gave us several options for repair or replacement, which we are considering. Explained the nature of the problem and the costs/benefits of repair vs. replacement well and without pressure.