Alan Givens Review of James River Air Conditioning
Thank you to Tom Pugh and Chris Lewis. What start...
Thank you to Tom Pugh and Chris Lewis. What started as a leak turned into a 2 day ordeal, but all ended well. I called JR H&A to come look at a leak under my hot water heater. Turns out the unit was over 20 years old and needed to be replaced. Daniel was at the house for several hours installing the new water heater. The room is very small and hard to work around. Once the unit was installed and turned on, my gas boiler (right up against the water heater) started spitting out water. Daniel was not a HVAC person and it was around 9:15 so too late for someone to come by that night. So he had to turn off the water the boiler, and we had no heat for the night. Luckily it was mild so my 85+ year old mother in law did not freeze. The next morning Tom and Chris showed up to check out the leak to the boiler. The relief valve popped and caused the leak. Tom saw a few concerns with the HW heater and thought it needed to be redone to pass inspection. So Tom and Chris spent the next several hours correcting everything and replacing a couple parts on the gas boiler that was causing the problem. They went above and beyond to make things right, and in the end did not charge me more than what I paid to have the water heater installed. Just wanted to recognize Tom and Chris for a job well done and cutting me and my family a break. Thanks again Jame River Heating and Air.
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