It's very hard to work around both our work schedu...

It's very hard to work around both our work schedules and James River goes the extra mile to help us. Was assured the tech would arrive between 730 and 830 AM and promptly at 730, he was there ready to go. He took his time and even though this was "free" check as part of the service contract and worked as though he was getting paid for this service. Found a part in one of the systems that still had life but was not within JR standards, went back to shop, got part and replaced. Every time he went into house, he put on fresh shoe covers. Was professional and polite. This is why I use JR