Jade Communications Review

Jade is phenomenal! Easy install. Great service, amazingly nice and helpful staff. The best in valley to me .

Lynn and her staff are always polite and courteous. They are always ready to help when issues arise with my pcs.. :) Love them all.

Customer service has increased dramatically. I m waiting on Jade to install the Fiber line to our house now. When the do I ll change my review to match the entire customer experience.

Thank you! I am up and running. I am so dependent on the internet. Your service was perfect. Alannah

Jade Communications installed high speed broadband in my rural small town home. They solved a long-standing difficult location issue with new fixed wireless technology. More importantly, I can finally have "big city" broadband service so I can run my "work from home" programs. Besides giving me the capacity I need, they have demonstrated outstanding customer service and problem solving skills. Hats off to a local company, bringing economic development and community support to Huerfano County!

fast and very reasonably priced. Their support staff is Friendly and always willing to help with any issues.

Having owned my peoperty at 16 River Run Drive for eighteen years and not able to access consistant services I am very glad to be working with Jade.
The two individuals I have had contact with,Harley and Jordan,have been very helpful. I am grateful,many thnaks.
Rhonda Thurston

The technical help provided was great! Thanks so much!

We had major problems with another internet provider. I contacted jade and they had us up and running within a few hours. Excellent service.

Small town service, high tech services. We've worked with Lynn at Jade/Blanca for 16 years. She has provided us with first rate customer service on a first name basis. Throughout these years, Jade has provided us with consistent and reliable satellite internet service. We are so grateful for the installation team that always makes it "way out" to our off grid homes. We still can't believe how awesome the new internet system is. Thank you, Jade, for allowing us such great service in such remote locations.

Thank you Jade for coming to the Conejos Canyon! Your employees have been great with installation and every time I call your office my questions are answered quickly and courteously. Today I added a phone line and Allison was great! She walked me through the process and got everything up and running. Thanks Allison!!

Jade communications is awesome! They are always so friendly! I want to give specific kudos to Ranon, Jordan and Kacee they are the best!

Jordan is a super help. His expertise is invaluable to us. Jade Communication is extremly fortunate to have him. I will not hesitate to call should we ever have a problem .

Had some problems with the internet working and Allison diagnosed and fixed the problem right away. Allison is very courteous and professional. She even called back to make sure everything was working. Could not have asked for a better service call.

Thank you Jordan for your help today setting up my wifi app! Thank you Crystal for all the great customer service you provided me with today :)

Allison tried very hard to correct our problems, even to the point of calling me back just to see if things were working properly. We do appreciate the efforts of Jade Communications to solve the various problems we have had.

Great service and excellent technical support. A great asset to our community!

Crystal was very helpful and the installers came early and got the job done quickly! I got a followup call to make sure everything was working to my satisfaction the next day! Great Service!

Jordan did a wonderful job in helping upgrade router and associated equipment.

My internet service is fast and reliable. Everyone I have dealt with at Jade Communications has been kind, helpful, and respectful. Great company!

Very quick service thanks Denise you were so helpful.

The fact that they refuse to even acknowledge the actual problem I hope shows people how little they care about their customers.

I would love to give a higher review as when the internet service does work it's great, however the managers are so unhelpful it's ridiculous. Probably the least helpful and most uncaring professionals I've ever talked to at an internet company. My internet was once out for nearly three weeks and I was still required to pay for a full month to keep my service.

Reply: I am not referring to the non payment issue. I understand if the bill is unpaid, then I don't get service. I am referring to when the storm knocked out our internet and it took you guys weeks to get a technician scheduled to come fix it, and then they rescheduled which took an additional week. The storm was not your fault however the additional time waiting for your technician was which is what led to me not having internet for nearly 3 weeks. I was still required to pay for the whole month even with not having internet for over half the month.

I was prepared to have a love affair with Jade, then we had some little bumps in the road. I proabably would not appreciate them as much as I do now when all the bumps were smoothed out. If everything had gone like clockwork, I wouldn't know what great customer service they have. Real people, knowledgeble and helpful. I am now going to be like everyone else I know and be quite pleased with my Jade service.

Melissa provided awesome technical support. I spoke to another rep who couldn t help me connect our laptop to Jade wifi and she figured it out and I was up and running! Great support!

Jade employees are committed to customer service. In the last two weeks they have patiently helped me resolve some glitches and been professional.

I was having issue connecting with WiFi and contacted Jade.They responded to my problem ASAP. They did not hesitate to attempt to utilize the options available. After extensive troubleshooting they sent out a technician that changed out the equipment at my home in Fort Garland without any issue. He took the time to explain what he had done and how it improved signal strength. He discovered my laptop was the issue. I've always been extremely pleased with the professionality shown by everyone that has helped me at Jade. From the front desk, the technicians and financial department-they are a class act.

Crystal and all of Jade personnel have been fantastic. There was a mix up, on my part, when account was set up and she was very helpful in getting it resolved and offered some other alternatives to help everything go smoothly. Her friendliness and professionalism a breath of fresh air. Go Jade!
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Love them at go jade,only provider ive used since being in the valley.. SPECIAL thanks to Jordan Wehe.again thanks you.And great staff ranon awesome! Thanks for all the help and services

Jordan walked me through the process, to get my problem solved and did a great job, as I am not very tech savy. He was very professional, helpful,
knowledgeable and was concerned about solving my problem, which he did.
This was the 2nd time, Jordan helped with a problem that I had and the result was the same, very positive. You can count on Jordan to get your
tech problem solved.

Great customer service from Tech specialist Allison.

Crystal and the staff at Jade are always friendly and helpful. It's a pleasure to stop by and talk to them, when I have a request or question. I have been using Jade internet at my office and just installed it at home.

Great customer service! I have called for assistance on a handful of items and each time the folks are very helpful!

We missed one month's payment and I had a automatic payment that would have been received one day after their cutoff. I called and let them know and they were unwilling to wait one day for the payment. The internet connection sometimes doesn't work. I will be looking for another provider though I am not sure one will be available. Very disappointed in the service.

Jade Communications thank you for a great a very helpful employee Ranon, she was extremely helpful and very considerate. Its great to see a company that listens and helps you

Had some issues with advertised speed after a main line was cut and repaired. Josh, their Facebook guy, was super helpful with fast responses and took care of all our needs! Great customer service.

I am a nurse and live in an area with limited cell-phone service. I have to utilize a signal booster for my phone that connects to a router. I also had very poor internet service. I called Jade Communications and was set up with new service within 72 hours. I now have the fastest internet I have ever had and I have excellent cell phone connection. During these uncertain times, as a nurse, my ability to communicate with the hospital where I work is critical. Thank you Jade!!! Also shout-out to the technician who installed for us-great job!

Great direct line of sight internet service for techies like me!

Horrible General Manager. Sets poor example for all of company. Lied to me directly on call. False claims, poor customer service. Opted for no internet than deal with this BS. They claim price hikes are government regulated increase, this is FALSE. Drop them and show them they are not tolerated.

Poor service; no alternatives. Monopoly on cell phone service using their tower(s); yet they offer NO cell phone service. Reminds me of the Lily Tomlin character -- "We don't care. We don't have to."

Chrystal Gonzales was awesome! She was very easy to work with. She explained everything I needed to do. Very happy with her.

I had fiber internet installed yesterday. The crew that visited my home was very professional, concerned about my desires and did a great job in virtually no time. I quickly and easily connected all the devices in our home to new, blazing speed internet. Our children were thrilled, having a whole new genre of games opened to their use ("online games"). After streaming with Hulu, I thought, "Wow, maybe Hulu's new, higher price is worth it (Jade should get kick-backs from Hulu!)" ... all straight up SHARPEST picture with zero buffering, skipping all commercials now near instantly. However, I needed help today to connect specialty devices to the new, hi-speed fiber.

I called tech support (Saturday morning) and detailed my problems. They said a tech would call by Monday at the latest; Josh, the tech, called within an hour or two (still Saturday, before noon). He totally held my hand, walking me thru the brainy stuff that I couldn't do on my own. Specialty devices solved / connected to the "true juice, now!" Josh was friendly and patient, while also examining our entire household's connected devices to ensure each device had maximum signal reception for optimum fiber internet service.

Update, 12/8/2020: Adjusted from 5 stars to 3 stars because while the specialty devices I mentioned above are receiving a strong signal, something about the Jade Comms router (fiber) functions differently than the router we had with SECOM (wireless). The SECOM service worked flawlessly with these devices .... while Jade's service only permits the devices to work sporadically at best :(

They are very fast at responding to customer needs and the follow-up calls to make sure that things are taken care of are nice. Jordan and Josh in the IT department are amazing - had a problem and they fixed the issue quickly. They are an amazing part of the Jade team.

Ranon Brown was very helpful in making sure my landline router and power supply worked properly. I use Jade Communications for my off-grid property and highly recommend both their landline service and Canopy service for internet access. Thank you for your follow-up and service, Ranon!

Everything works fine. We have had 3 other services that were terrible. Thanks Jade for keeping us up and running.

Jordon help me with placement of my new wifi extender He spent a lot of time helping me get the wifi to talk to the new extender. Thanks for the help.

I spoke with Crystal about upgrading my speed and she was awesome as always. She is a pleasant person to speak with and very helpful. Thanks Crystal. Keep up the exceptional customer service.

Service is fantastic Allison really took care of me getting the equipment all set up
I would recommend this internet service to everyone.

I have used Jade Communications since 1996 for TV and internet service. The have always brrrn responsive and reliable. Highly recommend them as a communication provider.

I have been a Jade customer for at least 10 years, maybe closer to 12 or 13 years, and have had nothing but the best possible service for that entire time. Recently when activating our satellite internet for the summer, Crystal informed me of a new plan, checked to make sure my equipment was compatible, and then pointed out it was faster, less expensive, and no data limits! Of course, I switched. She had it up and running before we arrived at the cabin. Outstanding customer service. Thanks, Crystal!

Excellent customer service... appreciate the fast connect and good connection!

After upgrading our router we had problems with our TV and Printer connecting. The gentleman I talked to took the time to not only install my printer for me but to ensure all my other devices were working before we finished the call. Special thanks to Cliff for all the help.

Don't let the 5 Star reviews fool you...they are written by the owner's family members. Service is POOR! They don't even come close to the speeds they advertise. They stack too many users on one tower, but refuse to admit it. Our internet was down at least once a week and was next to nothing EVERY weekend. I don't usually leave negative reviews, but they know they are dishonest and will lie to you with a smile.

For the record I am not related to anyone at Jade nor do I work there. I use Canopy internet in a somewhat remote location, but luckily can see the top of the tower. I am extremely pleased with Jade Internet s service and reliability. My wife and I work from home so fast reliable internet is a must.

Recently, Allison went above and beyond to help us and I want to give her kudos for that. So nice and so helpful. I could not be more pleased.

Mother in law has current service. Extremely slow. Needs to upgrade it's systems.

Great customer service!!! Just talked to KaCee who fixed my internet problem within minutes. Thank you guys. Happy with your company.

Jade is everything a communications company should be. Their fiber optic internet provides very fast service at very competitive rates. The customer service is top notch and they go out of their way to ensure your satisfaction. We switched to Jade a couple years ago from CenturyLink and couldn't be happier. We save over $40 a month compared to what we used to spend and have a very higher quality of service for our phone and internet as well as any technical support we need. My only regret is that I didn't switch to Jade sooner. I have recommended many switch to them and will continue to do so. I am very satisfied with their service.

Terrible customer service. As bad as I've ever seen.

Tried them again and guess what..... still the same old slow nonfunctional internet as before.....even paid the extra to try for the fastest they had......these folks will take your money and give you nothing in return.....don t know about anyone else but I m headed to the BBB. Just because they are the only game in town doesn t mean they can do this. Definitely DO NOT RECOMMEND!
Don t believe the five star family reviews on here .....

Thank you, to Jade for your assistance. it is very appreciated.

The fiber optics, cost and service from Jade Communications are the best! The outages are very far and few between and taken care of with the utmost speed. We are moving and one of our greatest regrets is having to leave this service behind. 100+% better than Hughes Net and Ciello!

Thanks to Crystal she saved your customer. I was about to give up on getting your service but Crystal saved the day.

Friendly office staff. The internet service was pretty good but can t beat fiber, which they don t offer.

Extremely friendly and professional staff. I had a router issue and with in one day it was solved and I was back online thanks to Allison. I have no issues with Jade Communications and would recommend them if you are looking for a San Luis Valley internet provider.

Beats CenturyStink by MILES. I was paying for a 10Mbps connection that never went above 1Mbps, Jade set me up with a 20+ connection that is FLAWLESS..and for less than what I was getting ripped off from CenturyStink. I should have switched years ago.

Internet is so slow and it's ridiculous you can't ever get someone to assist in the situation!

I was having a hard time figuring out why my wi-fi wasn't working. Josh went above and beyond including troubleshooting with me till almost 10 O'clock at night. after all the troubleshooting and Josh not completely satisfied with my connection speed he immediately sent someone out first thing the next day and my Wi-fi connection is better than ever!! You don't see customer service like this any more! I would highly recommend Jade Communications without any reservation. i was treated like an important customer not a number and that means a lot! Josh all your hard work and efforts are greatly appreciated!

Allison was prompt and knowledgeable with the changes I requested. She capably explained the answers to my questions about the statement and easily set up my auto draft for the future. It was a pleasure to do business with Jade through Allison.

I wish I would have had an opportunity to experience their service. The first install date was a couple weeks out. Hours of operation is M-F 8-5, which I would have had to take a half possibly a whole day off. Then extra install fee of $99 to not drill into the house I am renting. For an up and coming provider of whom I would love to be a customer of, they need better hours or longer hours M-F or Saturdays maybe half a day so other hard working people would be able be at home when the tech arrives. I had to go with a different, slower provider, but who had an open spot within two days and install I didn't need to be home.

it's great to have a local business serving my needs. I also like how reliable they are and how fast my internet is. Thank you

When all else fails, I call Jade. they did it right the first time Yeah Jade

Absolutely excellent to work with in every way. They went out of their way to help me and their internet is great. Jordan is excellent at what he does! I highly recommend Jade to anyone!

I am writing this review to educate anyone who opts to enter into an agreement with jade communications. I obtained only internet service through Jade; therefore, receiving only a modem at the residence. I'm moving; therefore, I called to cancel services. I was informed by customer service that I am to return the modem and satellite dish. I informed the customer service rep that I did not have a satellite dish installed only a modem. The dish she's referring to had been previously installed by the former tenants 4 or more months prior to my move in. She said despite that my agreement states I take over ownership of any equipment. I asked if the satellite was detrimental to Jade why did they allow it to sit for over 4 months without retrieving it thus charging the former tenants for removal? What if the dish was damaged under the previous tenants account without my knowledge, am I responsible for that? I did not receive an answer to those questions. I was told my options are to pay a removal fee or retrieve the satellite dish from a top of the home myself which was installed initially for another customer. I have no quarrels with returning the modem but to ask a customer to cover the removal cost of equipment that should have been removed when the previous tenants moved out is unreasonable. Please be careful when dealing with this company.

Moved to the valley recently and struggled with the speed of dsl. Yesterday Josh met me half way delivering a new modem and this morning called to get everything running. The speed and quality are unsurpassed and the customer services top notch. Hats off to Josh and Jade!

Just set up ROKU streaming with TV through Jade communications. Worked with Crystal G by phone through the set up process. She was sharp, effective, personable, and very computer savvy. It was a pleasure working with her. I see many raises in her future!. B. Brown 25 year Blanca/Jade customer.

Harley's made the transition into Jade very easy and she is wonderful to speak with! She's answered every question we've had and helped us every bit of the way.

Crystal has excellent customer service skills. I thought this was a thing of the past. I have been a customer of Jade for about 13 years and would never think of changing internet suppliers. The price is right and they have excellent service. Crystal and Allison have both blown me away with how honestly attentive they are to the customers need. Thank you for your good work!

Jade personal in Alamosa were excellent in responding to all of my questions. Josh Wehe in particular went beyond normal customer service in getting me set up and activated.

We just want to thank Melissa Housman for getting the service we ve been asking for(high speed Internet). She did not give up until we had what we were asking for. We would also like to give credit to our installer, Jordan. He did a great job also. All in all, excellent customer service from Jade Communications.

Terrible company....very bad customer service and internet service. Very happy with new local internet provider.

Melissa is the Best tech support Technician at Jade! She truly knows her job and how to do it! If you experience complications and aren't receiving the support you deserve, contact Melissa @ Jade! She WILL solve your internet problems very efficiently and professionally and is very dependable! I've used this service well over 15 years and I wouldn't recommend anyone else! Melissa, You are a God Send! God Bless You :))))

The internet service is amazing and consistent.

Good Customer service

It is so nice to speak with a person who is concerned and responsive. Great customer service!

Excellent service, Jordan was efficient and most pleasant as he solved the problem! Thanks!!

Harley originally helped me transfer my services from day 1 as I was moving into my new home. Her constant communication, even when I was tied up doing other things during the move, she made sure she called me before going home to ensure I had everything ready for my services. On the day of service, I called in and was referred back to her, as I'm certain it was she who knew everything about my case. She sent someone out to help with my troubleshooting. They arrived within 5 minutes. And of course, I was utilizing the wrong cable connection and once they connected me, everything went along smoothly. Harley and I spoke once more to ensure I was connected - by the end of the phone call, I was up and running! It was fast and easy! Thanks Jade! Especially thanks to Harley and for Josh for coming out and helping!

This is pretty much the most unreliable internet service I have ever experienced. They argue with you saying the service is not interrupted but it is. Then they come to fix it and no difference. We pay for 20 mbps and lucky if we get 10 mbps. We will be changing soon. Don t waste your money.

The issue was taken care of quickly. I appreciate the service.

Melissa answered the call right away and stuck with me until the problem (that I created) was solved. Overall, some of the best Customer service I've ever experienced!
Thanks Melissa.
George.

They advertise 24/7 support on their website yet they only claim to answer the phone Mon-Fri 8-5. Sadly they do not even manage this. I've been calling multiple times and no one answers. The internet has been down 12 hours and I'm paying $63/month for the privilege. I've just had to buy a gigabyte from AT&T to get online. Anyone who provides a 24/7 service should be available 24/7 to service it.

Excellent Internet!!!!! It could be the place in which I live... By mm 244 of 160... So NOT downtown Alamosa at all, I would think it would be a little slower for me. With that said, I come from the DC/Baltimore area, and this Internet is every bit as good as Verizon Fios... For those who know what that is. We have consistent download speeds of 30 mbps as that's what we pay for. I travel a lot for work, so when I'm gone, it takes one phone call to put it on vacation mode, and one to take it off upon return. They never keep me on hold, I always talk to Laura when I call lol she is great... When I called originally last year, there was a small mixup on when we wanted the dish installed, but they promptly fixed it and we had it up within hours of completing the application.

To conclude, there is simply NO better Internet provider in the valley, hands down. Unlimited downloads, fast speed, PROMPT customer service... What else do people want out of their Internet provider!? Maybe I'm just very fortunate but it seems that if they provide this caliber of service to me for over a year, that someone else would be happy... Now we have payments on automatic withdrawal so there isn't an issue there, and we do pay for the upgraded speed... VERY HAPPY!!!

I have been a customer for a couple of years . After their system upgrade, The Jade network is more reliable and faster than before.

Ranon was so helpful, knowing what are needs were and getting us the internet speed we needed. Jade needs to give Ranon a big fat raise.
Thanks Ranon

I have found that the folks who work here are very knowlegable and always willing to help. They are also very patient! Very impressive!

Fast service, talked to Josh and had internet access the same day. Thank you for your support!

It was very hard for us to leave Jade Communications. We now have broadband to our remote cabin. They gave excellent service to us for over 20 years. It was always so nice to call up and talk to a real person on the phone instead of a computer. I would highly recommend them as an excellent internet company.

The customer service I received from Josh, the Director of Network Operations, was second to none. He actually took the time to walk me through the use of their new Jade Wifi app. I cannot say that I ever received this type of customer service with AT&T, Time-Warner, Verizon, Spectrum, or Frontier. The installation process was a breeze and the communication was excellent. The download/upload speeds are exactly as promised unlike many other ISPs. The three of us are able to work remotely by each of us video conferencing all at the same time. I only wish they were my internet service provider at my house.

They were great to deal with. They had a sight delay in getting me installed because the massive Spring Fire had taken out some towers, but they got me set up promptly after that. They were also really sensitive to my landlords concern about installation and putting holes into the house. The installers were thorough and professional and did a great job using the existing holes to run the cable. Then I got a call back from the sales person I spoke with who went over the billing and answered any questions. These folks have been a pleasure to deal with. Highly recommend.

I was frustrated when I called in for help, and ended up talking twice to Lynn, and she was patient, efficient and helpful. This is how I wish every customer service person would treat me. Thumbs up. Also, the problem was addressed in a timely manner, and I never once felt stupid.

My wife and I would like to express our great appreciation for an out standing job of getting our jade service in line, today I called your office and Jordan Wehe happily took my call and listened to my issue , I asked when someone could come over and he asked if 1 pm would work I said yes Mr Wehe gave us a courtesy call and was very punctual courteous and professional. I m a 100% disabled Vietnam veteran, and retired D.O.E facilities Engineer, and I can see what a great asset he is to Jade I will recommend Jade to all of my friends for the professional service and customer care you provide. Tomas Masias