Jack Powell Chrysler Jeep Dodge Review

I purchased my 2017 Jeep Renegade here. I do not drive much so I don t need to have it serviced often. I live in Carlsbad so am not very close and wanted to schedule an AFTERNOON service appointment. I CANNOT!!!! ABSOLUTELY UNBELIEVABLE!!! I did not curse but definitely stated how completely frustrating and disappointing that I CANNOT SCHEDULE AN AFTERNOON APPOINTMENT FOR SERVICE!! The service girl that I spoke with was very rude. I obviously made a huge mistake purchasing my vehicle here.

Great service from sales to finance at Jack Powel. Worked with Kingsland Gardner and everything went well. Worked for a week with him. Not from faults of dealer but because my work schedule. Set a Sunday first thing appointment. Showed up, he was there started working right away. The shortest and actually best time ever inside a car dealership. Great work! Keep it up, and glad to be a returning customer.

DMV Paperwork took 23 days to send in from when Paperwork was all signed and received (should have been done that day). Very bad communication. If they didn't want to answer an email question they just ignored it (no response). Among many other little things that just added up to an unpleasant experience. Even though I purchased it from another state it should not have been that bad in so many ways.

Darren was my service adviser, he was great. He kept me inform of the cost and the progress of the repair. I called on Monday, asked for a Tuesday appointment, Jack Powell delivered took my car it at 8;45 I droe it home at 4PM. Just moved here from NY Jack Powell made it easy to pick my dealer here in California.

I am disagree on Escondido have a bad service and staff.

The dealership was professional, courteous, and very prompt in their service. The fastest and most streamlined maintenance service I have experienced from a car dealership. The work was without flaw and the staff was more than happy to answer any questions and walk customers through any service to be performed. This is now my preferred dealership for all maintenance!

Every one is very Professional. The whole staff works for you and does an amazing job.

Polite service and parts department. Only a minute of waiting time on the phone to be helped. If you want to save money for programming a new key for your car, call the store in Carlsbad, you will save $86 if your drive time is the same.

They were friendly and took care of my needs and kept me informed

Excellent, no pressure sales by Dante and Mike was informative and very helpful in financing. Thank you for the great service!

Darrin in service was very helpful and informative during the process of getting my truck fixed. I was even provided a nice loaner car. I recommend Powell Chrysler Dodge.

Jack Powell CDJR is a great dealership. I came in for an oil change and tire rotation and received a great experience without a significant wait. They did a comprehensive inspection on my vehicle that let me know the tread depth of my tires the remaining brake pads for each wheel and misc other items. This is excellent service!

Excellent service Omar was professional and courteous. Highly recommended

I bought a used 2016 1500 with 15k miles on it from Jack Powell that has been nothing but trouble from the start. For one, part of the deal was a tanneau cover which was promised within a two week time table....and took ten weeks to arrive. And even then, the "techs" who installed it couldn't get the fitment right, so they bumped my tailgate latch posts back, resulting in a slightly ajar/rattling tailgate, which I corrected myself. Then, come to find the nose end (under the hinge) leaks, which ruined several hundred dollars worth of tools during a rain storm. This was later "corrected" with foam and silicon, which a. did not last (it is leaking again, less than a year later), and b. resulted in a nice little swatch of silicon stuck to the surface of the cover. Careless.
Next and concurrent (and still present) problem is the electronics. My headlights were flickering, my interior lights were randomly flashing and blinking while in park, door closed, key out of the ignition; the dealership installed an update that corrected the flashing headlights and lessened the interior weirdness, but did not fully correct it.
Next/concurrent issue was loose running gear--which should be part of the pre-sale inspections, I'd think--along with a binding/clicking in the steering....which took three separate visits and installation of three separate components for them to determine was the steering box, which they finally replaced. Also they tightened up the running gear, but not without a letter of complaint to Chrysler first.
From day one I've spoken to them of erratic shifting and a hard downshift through first when coming to a stop, and keep being told that because their OBD sensors aren't throwing a code, there is no issue.....meaning to me that they don't want to undertake so expensive and timely a warranty claim.
Most recently, the truck went in for several recall updates, one of which has created a number of electronic issues which the dealership cannot seem to address, visit after visit, and aren't interested in anyway: I took the truck for the umpteenth time looking for a resolution to the U07 update's resulting issues, and, during that visit, I couldn't get a call back from Darren, the service advisor, and, once I just showed up to get my vehicle, found they'd done NOTHING. Not one test drive mile on the odometer, and, (they claim) the same " repair" that had been done UNSUCCESSFULLY on the previous visit.
Upon request for the paperwork, I found they doctored the invoice by adding outbound mileage (indicating a test drive that never happened)....so I went upstairs to the office management, having already dealt unsuccessfully with Gary Block, the service dept. manager. And here's the kicker: this guy, Abraham Balgian, tells me to go to an independent/private mechanic for diagnosis, and IF (if...unbelievable) there's a problem, they--Jack Powell--will reimburse me any money I tie up in the diagnostic and repair. What a joke.

At that point I opened a case with Fiat/Chrysler. Resolution pending.

BAD BUSINESS.

Great service. Had my oil change done in a flash with their express service.

Recently moved back to Carlsbad and needed to find a dealership I can trust with my 2014 Dodge Charger. I believe I found that dealership! Came in for an oil change and tire rotation, Kyle took great care of me. Said it would take about 45 minutes and he was spot on.

Great service, very nice people and comfortable dealership. I highly recommend Jack Powell!

Always friendly when you walk in or drive up. Always great service. Definitely recommend Jack Powell for anyone needing a new vehicle, or service on their current vehicle.

Stacy has been the best. She has far exceeded any service consultant I've had at any dealership. Stacy kept me informed and more than anything else was an absolute pleasure to deal with. It stuck out to me on every occasion that she was pleasant, to the point and really cared for me as the customer. Not that Other consultants haven't done a good job. I just felt happy after interacting with her. Very professional. Employee of the month in my book. $$$$ Take care of her. She is the face you want representing the dealership.

This is an updated review from a few years ago. We were checked in by Jason at the service desk. Big shoutout to Jason. He was attentive to our needs, it seemed he appreciated our business which is rare. We waited for our car, he came and gave updates on occasion and then had the bill ready and car waiting after the service was completed. Good job Jason. And thanks.

If you want an extremely pushy salesman and an insanely rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interesting enough to take a look at. I must have told the salesman 15 times that I wanted to get the trade in value of my car before he actually did. Instead of simply getting the info that I wanted in order to see what I could afford, he kept trying to run my credit. The salesman wasn't rude, he was just very annoying and pushy, more than I've seen when buying any other car that myself or my family or friends have had.
THE MANAGER WAS THE COMPLETE WORST PERSON THAT I HAVE EVER HAD THE DISPLEASURE OF MEETING!!! He was rude and even more pushy than the salesman. First off, he was trying to give me a terrible trade in value which was significantly less than what Kelly Blue Book says. Once I told him that the car that I was looking at wasn't the right fit, he got even worse. He started saying that his "guys weren't getting paid while working with us" and that is when we had enough. We ended up just walking away while the manager was yelling things like "you don't know how to buy a car" and "thanks for wasting our time." ARE YOU KIDDING ME?! How did this joke of a manager get to the position that he is in?! I have never had such horrible customer service at any place in my entire life, let alone a place that I would consider dropping thousands of dollars at! I can go to Best Buy and work with 17 year olds that have better customer service and sales skills than these amateur salesmen did. Unless you specifically enjoy a rude, obnoxious, and pushy sales team that treats their customers with disrespect, you should never go to Jack Powell Dodge. This was the worst car experience myself or my family has ever had and would gladly drive over 100 miles to go to another dealership that can actually act like respectable adults. In regards to the manager's comment of "thanks for wasting our time," I am now happy to have wasted your time considering you definitely wasted mine.

Excellent experience, knowledgeable sales staff and the financing staff was incredible. Jack Powell made the car buying experience fun again.

It would be a lot easier to describe what's wrong with the competition.
Buying a two wheel drive was my second choice but along the way I felt it necessary to settle for a two wheel. At that point it become somewhat easier, so the morning I stopped by I can say it was mostly happenstance. The Ram was very attractive and had exactly the options I wanted. Since this was my second purchase from Jack Powell within six months I expected good service and I certainly received it. I stopped by the next morning and got some brochures from you for a gentleman I met in the coffee shop
while my new truck was being made ready. I would be glad to talk about some interesting common flaws in the industry and there are many in my humble estimation..but only in private.

Bill Norman.

We had a great experience! We live in Orange County and after having a horrible experience in Huntington Beach a family member put us in touch with Jack Powell. We dealt with Chris Davis over the phone before making the trip. When we did drive all the way down, Chris honored everything he had promised. There was no changing the offer, no "sorry we can't do that" for some made-up reason, no hard sell of unneeded extras. It was the best experience I could have hoped for, and a great deal!!!

The best car buying experience i have ever had ever! Love these guys. Nick and Michael were the best. Offered me the best deal out of 4 other dealers i had visited. I will only buy my cars from Jack Powell and i will be recommending this dealer to all my friends and family. Go to them and you will an amazing experience!

Parts department has extremely long wait times. There is a bell to ring, to acknowledge you need service. Since, parts desk has no one there. Still took 15 minutes after second bell ring. Bring a chair, snacks, and reading materials.

I bought a Wrangler at Jack Powell and it was an all around great experience. My sales lady Ashley was very knowledgable and the management didn't play games like other places I have been. Service handled all of my needs quickly as well. Very happy and stoked on my new Jeep!

Do not purchase your next vehicle from these idiots trust me they have no idea what they are doing. I've had the worst experience from them and has been ongoing now for 4 months now so save yourself the headache and avoid this place like the plague.

I am traveling in my Dodge Ram 3500 dually with a giant Lance camper up top. I had some concerns and called Jack Powell Chrysler to see if they could work on my rig without me breaking it apart. The service manager Matthew assured me they could. Despite it being a busy holiday Friday, they were able to quickly resolve my concerns and I was able to continue my trip without anxiety. Matthew and his team were efficient and thorough. Thank you Jack Powell Chrysler, Matthew and the service team.
Roberta

I had an amazing experience at Jack Powell Chrysler Dodge Jeep Ram! Zachary Arlington and the crew made my Jeep Gladiator buying experience truly amazing! You can do your shopping around, but I would highly suggest going to this dealer if your looking to get into a new or used vehicle. I let all my friends know to go here, and yes I've been to every dealership in the San Diego and greater area when I was looking for my Gladiator. Awesome job to this dealership and will deff. make them my first choice from now on!

Amir was very knowledgeable and listed my options clearly. I thought the service to my vehicle was top notched and thorough. I felt the pricing was fair to the value I received. Thank you Amir for your courteous and well informed tasks along the way. I will use this service dept for my future needs.

The lot is small and awkward. It is what it is, but it's okay.

We recently purchased a 2015 Chrysler T&C. My husband did some online research for this particular style car, and got a hit with Jack Powell. We got a great deal for the car and for our trade-in (an older model Chrysler T&C). Oprah was our sales rep and she was wonderful. I remember when we purchased our previous T&C at a different Chrysler dealership -- and it was such a hassle during the negotiation. But not at Jack Powell. I didn't expect to go home with a new car, but it was that fast and easy. The kids were surprised when we picked them up in the new minivan!

Just bought new car from Jeep a light came on I took it the Escondido shop to find out what the light was they would not help me told me I had to make an appointment. I asked if I could drive it if the light was on as I explained I don't live in Escondido I live close to big Bear mtn. They just kept saying make an appointment. I called the Temecula dealership , on the phone they explained that if the light was not blinking I could drive it. Thank you so much Escondido for absolutely nothing. Worst dealership I have every had an experience with. I will never every own another Jeep and encourage all to be Leary of these people. They have me by balls keep that in mind when you purchase here. Go with another brand I promise you won't regret it and will if you don't.

Went to look for a truck for the family. We had the pleasure of working with Rob L. He answered all our questions and we were able to leave with the truck that night. He was so helpful that we also went back and traded our other car in on a jeep. Very helpful. Not pushy. Knowledgable. Highly recommend him. Great experience!!

This is the most unorganized and incompetent service department I've ever seen. Service advisors are vague and give inconsistent answers to questions. Apparently making an appointment really means making an appointment to meet with a service advisor and nothing else. I specifically told them when I called to make the appointment that I need to wait for the vehicle AND I can't wait all day and if they can't get to it in a reasonable amount of time then I'd come another day. I waited over 5 hours just to have squealing brakes checked under warranty! Having dealt with service in other manufacturers, I can honestly say this is the worst by a long, long shot.

I brought my Ram here for service one time and I will never come again.

There is no shortage of Ram dealers in the LA area, and I've been to quite a few. But when it came time to actually make my truck purchase, I drove two hours to Jack Powell in Escondido. They simply had the best deals, presented in the most honest, reasonable way, by people that treated me like I mattered. I highly recommend this place.

Made an appointment for my ram 1500, the tailgate latch was coming off. They got me in on a timely manner and was updated on all the process that was gonna happen, found out my truck had a recall which was awesome that they checked that. Got both issues fixed and I was happy

Avoid servicing your Jeep here. Was sent home by the manager after they just reset the check engine light and obviously after a few hours driving the light turned on again. Took to a Jeep dealer in SD and they perfomed a sensor replacement. Wasted time here.

If there was a negative I would! The lack of professionalism is ridiculous!!! The only person that showed true customer service was the lady up front and in the line. Their receptionist!! Sue was kind and considerate the finance manager is a joke and the sakes scorn theirmoves for life. Selling 1 car to 2 different papp*

Didn't wait long, easy drop off and they paid for a ride home

Outstanding! They were fast in repairing my Ram truck which I need for work. I had the same repair 40,000 miles ago with the deanship in Carlsbad which took them 3 weeks. Jack Powell Chrysler Dodge Jeep Ram took 3 days!

Thank you!!!!

Dante provided great customer service and was very informative with all the details for my new vehicle.

Service department is severely lacking. No sense of customer service. But I love Dodge and their products!

The service from my sales person James was one of the best buying experiences that I have ever hade at a dealership I have purchased a couple of cars from jack Powell and the service was also great so when I was in the market foe a new car for my wife I shopped a around thinking all dealer ship were the same boy was I wrong so I went back to the best and was not disappointed no hassle buying experience sat down with me and found out what I could afford and the type of car I wanted and made it happen. To the owners you have a great employee in James do not let him go he is friendly and really cares about your customers He got me into a new 300 for my wife which she loves and didn't make me sit there while he ran back and forth to management he just made it happen .
You have a customer for life
Thanks
Mervin and Dawn Taylor

Very nice experince, was in to smog my car without an appointment. They had me in and out in an hour. Thanks guys

I took my van there for a recall. Everything went as smooth as it could. Dropped it off and they gave me a complementary loaner vehicle. It was pretty sweet to drive a 4 door wrangler for a day while they updated my Sprinter. I drove up to Jack Powell from SD since the dealership closer to me had some very odd policies. Like, they can't take a reservation and I would have to drop off my van so it could wait until its turn came up. They said it would take about a week to get to my van and they don't do loaner cars.

Rather than purchasing and having my truck serviced from a dealer that is 5 minutes away, I chose Jack Powell which is 30 minutes away. There are many reasons for this. Beyond the obvious reasons which include a willingness to give a fair deal and a trustworthy service department, I like honesty.

this second time taking my Charger in for transmission issues and was told I need to contact Dodge customer service because they could not repair the transmission. The service department needs the leadership an attitude adjustment.

They won't honor the lifetime 19.95 oil change that was included with my Cherokee that I bought. Won't ever return for a vehicle from Jeep. Spent over 50k and they won't keep a promise. Terrible customer service.

I had a great experience at Jack Powell. Jim Gonzales was our salesman and he was great. No pressure but efficient. Buying a new car is exciting but can also be overwhelming and the whole process was very smooth.

Very friendly, courteous and efficient! After this experience, I will be back! Stella Taylor is the best service writer I have worked with at JPC!

You have to give one star or you can't post, which helped Powell CDJR in this case. Doug and Kingston showed zero interest in closing a deal that I called to complete. So little help from the sales staff. When I called the General Manager, I was told "he doesn't take phone calls since he is in meetings all the time". I guess their business is booming in this Covid-economy. Good for them - bad for potential customers. Look elsewhere and save yourself the frustration. There are another 25 dealers in SoCal that can help you.

One of the best car buying experience I've had... thanks Oprah and Keith!

Been twice now for a oil change on my jeep , no problems and nice service people.

Came in for an oil change. All super kind people, even did a full inspection to make sure everything is looking alright. I came at one of the busiest times and also needed new windshield wipers and cabin air filter, it took about an hour but they have couches, coffee and tv so time flew by.

Excellent customer service that started before I left the house! During my car buying experience, someone was with me throughout even if it was for light conversation waiting for financing or for the sales rep to complete an ongoing transaction with another customer. James Curtis was knowledgable and friendly as a sales rep and Tom Mullen in finance explained every detail while keeping the stress level of taking out a loan to a minimum. Jack Powell makes the customer feel like they are buying into a team and I feel they really mean it when they say, "Let us know how things are going in the coming weeks/months and feel free to visit to get advice on Jeep clubs and other social networking experiences." Buying my dream Jeep at Jack Powell was awesome to say the least!

Wow what a rollercoaster this place was! It started out great...Samson,who hasn't even been working there for 2 months was actually very helpful and straight-forward with me. I test drove their used Jeep Liberty with him and hashed out a couple things. He was very honest about everything. Unfortunately, he wasn't quite able to get me the deal I wanted. As I was getting ready to walk out, he comes back with the manager. Once Samson was out of the picture, so was the honesty, apparently.

Now all of a sudden they CAN do the deal we were looking for, and at 5.9% APR! They will even deliver the car to us! So I go ahead and let them do our credit check. As soon as I get home, I get a phone call that they can't do the lease for as long as we agreed upon, and the APR is gonna be 12%. To save money, they suggested downgrading my warranty! I said I didn't want the car if that's the case. 30 minutes later, I'm getting a call saying they CAN do what we agreed on again! Soooo I say bring the car.

A girl named Oprah was supposed to bring the car and after she filled up the gas, the engine light came on. She immediately called me and told me she was going to take it to service. She said the light didn't STAY on, but she wanted to make sure. Turns out it was a major issue with the gas tank, and she let me talk to the service people about the issue. I was able to work out an extension on my warranty with her for all of the trouble, and to give me a little more peace of mind.

Next thing she tells me is that the contract they gave her isn't right. WHAT??? In her defense, she had nothing to do with the contract. She was only supposed to deliver the vehicle and have us sign papers. The was actually the only honest person besides Samson. Anyway she tells me that the loan period is a year less, my APR changed from 4.9% (funny...we had agreed upon 5.9, but she said it wasn't 5.9) to 10%, and are payments were more a month! I know the financial department and the manager who we worked the deal with knew what they were doing. They lied about what they could do for us from the start, and thought if they didn't inform us until Oprah had made it here with the car, we may just give in and take it.

Two star only...one for Samson, and one for Oprah, for being honest.

I had a great experience! They were prompt at updating me, the service was done faster than I expected! All around great dealer and my service advisor was great. The technicians did an amazing job! Thank you !!

Amr, Service SERVANT -- Always goes out of his way give my car the attention it needs.

Our van had the now classic sliding door problem of refusing to open with either the handle or key fob. The internet is replete with complaints about this problem. We were Told It s a faulty door latch mechanism. Should probably be a recall item. Quote to repair was over $1000. Not in our current budget. Phil and Michael at the repair service desk were kind and helpful in processing our paperwork. But the wait in line felt like being at the DMV. Lots of JP workers standing off to the sides talking AND just a couple of overworked guys behind the desk doing their best to keep up. Hopefully a more customer focused change occurs. We live on the coast and drive to Escondido for what used to be quick and affordable service. May have to rethink that one

Zach Arlington (salesman) Lee (sales manager) and Mike from finance made my transaction sooo smooth! I loved every minute of my experience buying my 2019 Durango! Car buying is a big Decision to make and I m glad I made the right one! Everyone was so nice, fair and honest!

Oprah is on top of the sales force!!! Knowledgeable and expedient!!!!
Truly a pleasure to work with!!!

Timely, respectful, clear communication and overall excellent customer service

Nice salesman, good selection, my boss bought a new jeep Rubicon from them.

I bought my Jeep GC Overland Ecodiesel here. Almost from the start I had problems with the service at JP CDJR. There were issues of charging for warranty covered problems (which they corrected later), Other issues with the engine that they took several visits to correct. A regular oil change service that should have taken 2 hours, took them 5 days because they ran another vehicle into my door and had to send it to the body shop. The last straw was when I scheduled a recall with them and when I came on the scheduled hour they informed me that they ran out of the recall kits the day before, never bothering to call me so I don't have to make the trip for nothing and wasting my time.
I now go to Poway CDJR and I am very happy with them.

Amazing people to do business with. Oprah in fleet is a joy to work with. She will be handling all our company needs.

I had a very good experience at Jack Powell Jeep. Amr Ismail has been my service advisor several times and I really appreciate his professional advise and help. I ended up having a quite big repair and he went the extra mile to make sure it was covered by my extended warranty and made sure I was able to use all available resources. I'm always confident when I take my jeep into Amr.

Rude employees that waste your time. Alfredo Villegas does not realize time is money. Avoid this place.

The worst service I have ever had. My car was there for over 19 days for a simple 1 week fix. Service department never updated me and I always felt like I had no idea what was going on. Was hung up on by Shelby at least once. Had to call the Service Manger, Gary, at the end to even get an update on my car. I will never buy a Dodge again due to the fact that Jack Powell is the closest dealership and I will never ever go there again. Because they took so long with my car, the warranty only covered some of my car rental and I got stuck with a $500 rental bill. The whole experience was a nightmare which I actually lost sleep over, because I had no idea what the hell going on , because no one ever updated me.

One of the best dealerships and car buying/trading experiences ever. Dante, our salesman, was incredibly helpful and kind as I had many questions regarding the car I eventually ended up trading in for. He made the process very smooth, and painless. Sean and Abe were also fantastic and ensured that I got the best deal possible. Highly recommended!!

Chris Davis and the General manager at Jack Powell worked incredibly hard to make a good deal work our for us. This is absolutely the best car buying experience that I've ever had. We love our new Grand Cherokee!

The service that I received was pretty spectacular, especially when compared to other dealerships that I have experienced in the past. The salesman, Nick, was friendly, professional, and answered my questions quickly whether through text or email. I never felt pressured into any deal and I have to admit that it was a fairly pleasant experience. Ask for Nick Cucinella becuase he'll take care of you and you won't be disappointed!

Great transaction, look forward to working with in the future.

I have purchase 8 vehicles from Jack Powell in escondido over the years. Each time I check out other dealers and other vehicle types. Each time I end up at JP Escondido. They have the best deals, best staff, best vehicles, and most importantly the best service. I bought a vehicle in Carlsbad once, never again. I tried to get service in Carlsbad once, never again. If you want to be treated like your one of the family, go to JP Escondido. See you next time,

Great experience buying my car... Just know that "warranty" is just a figure of speech. Cheaper to take your car to an independent trusted mechanic than to deal with this place.

After wrecking my old jeep, I visited Jack Powell, I was helped by Stevie. I couldn't have asked for a better sales man. He went above and beyond to help me in every way possible. I recommend finding him to work with you if you go there.

These people aren't honest when it comes to buying a new car, they told our son that his credit rating was 100 points less than what it actually was telling him that "in the auto industry" a different credit rating system is used to finance a car trying to charge him far higher interest rates than they should have! So we went to Huntington Beach Chrysler Jeep Dodge instead and they told us that there is "NO AUTO INDUSTRY" rating system that your credit rating is what it is across the board treating us fair and honestly when it came to financing not 1 but 3 new vehicles for our family over the years! We definitely won't return to Jack Powell for anything ever!

2nd time buying a new car from here. So good.. so easy.. and so helpful!!

The service is great my service advisor Omar was awesome! He's the only one I like to help me when I go!!!

I appreciate the staff taking care of the recall order without having to wait weeks for an appointment. Although, the express lane took longer than I expected, they were courteaous and the lounge was comfortable to wait in.

Jeremy Pavon was excellent ! He answered all of our questions and was extremely polite and professional. I suggest you look him up for a great deal.

They lie about warranties supposedly not applying to your vehicle even though the dmv said so on the system record.

Great customer service. Busy service department, probably busiest Dodge dealer in town, but still get the job done within timely manner.

I'll been going here for years and when I need a little extra help. They have always been there for me. Thanks

Dropped my car off to resolve a stop start issue. They had a rental waiting for me and had the car fixed in the early afternoon. Service guy did a really nice job.

Unbelievablely good service! While traveling I had a check engine light come on my 5.9 Dodge diesel plus they found a recall. They took such great care of me and my pickup truck! I'm so impressed with everyone there I will buy my new Dodge diesel there!

Chris did an excellent job.

His manager also helped out. Jack Powell is the place to go.

Very happy with my new JL

Ordered and purchased a 2014 Sport Unlimited. Took delivery in Dec 2013 one day after the salesperson quit. Even though my salesperson quit the turn over went smooth and I was told if I had questions I was to contact a specific sales person. Well after looking through the booklet that came with the Jeep I was left with several questions. I contacted the designated person and gave him three issues and he said he would get back to me, which he never did. I filled out a survey that Jeep requested and I gave the the dealership a less than satisfactory review. Then I get a call from a person identifying himself as a sales manager of some sort working at Jack Powell. I was driving at the time so I asked him to text me his name and a phone number and I would get back to him. Again I received a zero response. Bottom line here - think twice about doing business with this dealership.

The staff was friendly and kind. It was easy to make an appointment. I got an incredible rental, and my Jeep Grand Cherokee is fixed. Thank you!
I would have given them a five star but both rental car and my returned Jeep were not washed( maybe their conserving water?) Also the rental car had chip crumbs in the back seat. Otherwise I would have given them five stars.

Main dodge dealership in Escondido, lots of sales staff to help you buy a new car. Parts counter is typical price for a dealership. Lots of $$$$. Facility has had a facelift, but parking is awkward.