Robert Stone

Review of Jack Powell Chrysler Jeep Dodg...

I bought a used 2016 1500 with 15k miles on it fro...

I bought a used 2016 1500 with 15k miles on it from Jack Powell that has been nothing but trouble from the start. For one, part of the deal was a tanneau cover which was promised within a two week time table....and took ten weeks to arrive. And even then, the "techs" who installed it couldn't get the fitment right, so they bumped my tailgate latch posts back, resulting in a slightly ajar/rattling tailgate, which I corrected myself. Then, come to find the nose end (under the hinge) leaks, which ruined several hundred dollars worth of tools during a rain storm. This was later "corrected" with foam and silicon, which a. did not last (it is leaking again, less than a year later), and b. resulted in a nice little swatch of silicon stuck to the surface of the cover. Careless.
Next and concurrent (and still present) problem is the electronics. My headlights were flickering, my interior lights were randomly flashing and blinking while in park, door closed, key out of the ignition; the dealership installed an update that corrected the flashing headlights and lessened the interior weirdness, but did not fully correct it.
Next/concurrent issue was loose running gear--which should be part of the pre-sale inspections, I'd think--along with a binding/clicking in the steering....which took three separate visits and installation of three separate components for them to determine was the steering box, which they finally replaced. Also they tightened up the running gear, but not without a letter of complaint to Chrysler first.
From day one I've spoken to them of erratic shifting and a hard downshift through first when coming to a stop, and keep being told that because their OBD sensors aren't throwing a code, there is no issue.....meaning to me that they don't want to undertake so expensive and timely a warranty claim.
Most recently, the truck went in for several recall updates, one of which has created a number of electronic issues which the dealership cannot seem to address, visit after visit, and aren't interested in anyway: I took the truck for the umpteenth time looking for a resolution to the U07 update's resulting issues, and, during that visit, I couldn't get a call back from Darren, the service advisor, and, once I just showed up to get my vehicle, found they'd done NOTHING. Not one test drive mile on the odometer, and, (they claim) the same " repair" that had been done UNSUCCESSFULLY on the previous visit.
Upon request for the paperwork, I found they doctored the invoice by adding outbound mileage (indicating a test drive that never happened)....so I went upstairs to the office management, having already dealt unsuccessfully with Gary Block, the service dept. manager. And here's the kicker: this guy, Abraham Balgian, tells me to go to an independent/private mechanic for diagnosis, and IF (if...unbelievable) there's a problem, they--Jack Powell--will reimburse me any money I tie up in the diagnostic and repair. What a joke.

At that point I opened a case with Fiat/Chrysler. Resolution pending.

BAD BUSINESS.