This is the most unorganized and incompetent servi...

This is the most unorganized and incompetent service department I've ever seen. Service advisors are vague and give inconsistent answers to questions. Apparently making an appointment really means making an appointment to meet with a service advisor and nothing else. I specifically told them when I called to make the appointment that I need to wait for the vehicle AND I can't wait all day and if they can't get to it in a reasonable amount of time then I'd come another day. I waited over 5 hours just to have squealing brakes checked under warranty! Having dealt with service in other manufacturers, I can honestly say this is the worst by a long, long shot.

I brought my Ram here for service one time and I will never come again.