Patrick Adams

Review of Jack Powell Chrysler Jeep Dodg...

Wow what a rollercoaster this place was! It starte...

Wow what a rollercoaster this place was! It started out great...Samson,who hasn't even been working there for 2 months was actually very helpful and straight-forward with me. I test drove their used Jeep Liberty with him and hashed out a couple things. He was very honest about everything. Unfortunately, he wasn't quite able to get me the deal I wanted. As I was getting ready to walk out, he comes back with the manager. Once Samson was out of the picture, so was the honesty, apparently.

Now all of a sudden they CAN do the deal we were looking for, and at 5.9% APR! They will even deliver the car to us! So I go ahead and let them do our credit check. As soon as I get home, I get a phone call that they can't do the lease for as long as we agreed upon, and the APR is gonna be 12%. To save money, they suggested downgrading my warranty! I said I didn't want the car if that's the case. 30 minutes later, I'm getting a call saying they CAN do what we agreed on again! Soooo I say bring the car.

A girl named Oprah was supposed to bring the car and after she filled up the gas, the engine light came on. She immediately called me and told me she was going to take it to service. She said the light didn't STAY on, but she wanted to make sure. Turns out it was a major issue with the gas tank, and she let me talk to the service people about the issue. I was able to work out an extension on my warranty with her for all of the trouble, and to give me a little more peace of mind.

Next thing she tells me is that the contract they gave her isn't right. WHAT??? In her defense, she had nothing to do with the contract. She was only supposed to deliver the vehicle and have us sign papers. The was actually the only honest person besides Samson. Anyway she tells me that the loan period is a year less, my APR changed from 4.9% (funny...we had agreed upon 5.9, but she said it wasn't 5.9) to 10%, and are payments were more a month! I know the financial department and the manager who we worked the deal with knew what they were doing. They lied about what they could do for us from the start, and thought if they didn't inform us until Oprah had made it here with the car, we may just give in and take it.

Two star only...one for Samson, and one for Oprah, for being honest.