Our van had the now classic sliding door problem...

Our van had the now classic sliding door problem of refusing to open with either the handle or key fob. The internet is replete with complaints about this problem. We were Told It s a faulty door latch mechanism. Should probably be a recall item. Quote to repair was over $1000. Not in our current budget. Phil and Michael at the repair service desk were kind and helpful in processing our paperwork. But the wait in line felt like being at the DMV. Lots of JP workers standing off to the sides talking AND just a couple of overworked guys behind the desk doing their best to keep up. Hopefully a more customer focused change occurs. We live on the coast and drive to Escondido for what used to be quick and affordable service. May have to rethink that one