J C Lewis Ford Review

J.C. Lewis Ford was the first and most likely the only dealership I ll use. As a first time car buyer I was a little scared and didn t know exactly what I was doing. I had little to no credit and Ford still worked with me and helped me purchase a new car. Not once did I feel like I was getting a raw deal or feel scammed in any way. They respected the fact I was military and treated me with the up most respect possible. Not to mention how kind and helpful Justin Mastronardi was selling me the car. Justin stuck with me and helped me get the best deal and best fit car for my military needs, he never gave up and showed great passion for his job. 100% would recommend to everyone looking for a used or new vehicle, also 100% would go back to J.C. Lewis ford to buy another vehicle in the future.

My sales rep Patricia was very friendly, good sense of humor personable, understood my budget there was no pressure to make a sale but she found me the truck I was looking for, I would definitely recommend JC Lewis Ford to friends and family

Excellent!!! We have been buying vehicles from Peter Hershey for more than 20 years!!! He is always fast, efficient, knowledgeable and fun. He makes himself accessible pre and post sale. J C Lewis is our "go to" dealership for our vehicles in particular for Peter Hershey.

We love our 2017 Expidition!!!!

My Salesman Justin did an amazing job. He went above and beyond to put me in my new Focus. The experience with J.C. Lewis was outstanding.

Robert Willison was great! As a first time buyer, he was helpful with answering all of my questions and explaining what my options were for financing. I am loving my new car and will absolutely be doing business with JC Lewis in the future!

I had the best service experience from Chad R. and Fredderi B. By all means ask for these guys, they go the extra mile to give you that 100% customer satisfaction. I felt as if I had known them for years, and this was my second time using the service. Again great work and thanks guys!

It started as a call to get information- wound up with the perfect salesman Marvin Hirsch who found my ideal vehicles.... I certainly recommend JC Lewis. My husband and I were treated so well - everyone there made it a great car buying experience.

Thank You David & JC Lewis
David McCalla was amazing!! This was my first auto purchase. After visiting several car dealerships, I was ready to give up!! Y all made it hassle free.
Thank you!!!!

Service was impeccable even on Halloween day. Our sales representative Meghan made sure to make the process as quick as possible and limit our waiting. She was a fantastic communicator and baked delicious cookies (that my daughter especially loved). She definitely made sure we felt taken care of. The finance director Alberto also throughly explained the numbers and the benefits to our coverage which made us feel more confident in our decision. I m ecstatic with my new F-150

Great customer service. We were immediately greeted in parking lot. Jon was very helpful, not pushy and helped guide our decision.

Robert was amazing! I highly recommend him, any questions I had he answered quickly and deligently. I ve been working with him for a long time and thankfully today I was able to sign on the car I ve been wanting! My experience here was great!

I had an excellent and positive experience with the service department. I bought my truck just 5 weeks ago (at JC Lewis). 2 weeks after I took delivery, someone backed into my bumper at the grocery store. I was crushed. I stopped by JC Lewis to get an estimate as to how much repairing the bumper would be. I was told the price and it was reasonable. So, I decided to have the repair made (replaced the bumper). I had the collision center order the part. When the part arrived they called and we set up an appointment to get the part replaced. Since I had an appointment I was told that the replacement would only take 24 hours. Because I live over an hour away from the dealership that was very important. I dropped my truck off at 12:00pm and rented a car. The next day I returned and turned in my rental. I was able to pick up my truck within the time frame that the collision center quoted. This was wonderful. The staff was so nice too.Thank you JC Lewis....your company rocks.

Great experience and wonderful service. Both Casey Jones and Woodie Williams were helpful , courteous , and knowledgeable, outstanding! Robin and James Dawson

We were looking for a small truck. Harlan Fuentes and Shane Barber were so helpful and nice to us. If you want or need a new vehicle, these are your guys

Salesman James was awesome to work with. He was knowledgeable and easy to communicate with. I would recommend James and J. C. Lewis Ford!

Salesman was very helpful and there was no pressure. Very nice buying experience. I would recommend.

Great experience, easy no pressure
Conversation to make a deal
In and out in less than 2 hours including test driving.
Would recommend scott cothran to anyone !!

My husband found a f250 online and called about it. We were almost 3 hours away and ask that they send us pics of everything and they did. Actually they did a step better and sent a video as well.
Thank you Virgil and the JC Lewis Ford team.

First time we ever dealt out of state like that for a truck but it was a great experience.
Go see Virgil and the team at JC Lewis Ford

Cindy Norwood

Great customer service. They really worked with us to get the vehicle we wanted at the price we needed. Would highly recommend this dealership!

From our first contact, Tim and Justin at JC Lewis were just great. They provided me with all the information I needed, were never pushy, and always responded quickly. I was very pleased with the whole experience.

David was an absolute pleasure to work with. Definitely not your typical salesman that is pushy and trys to over sell you. He really tried to understand what I was looking for in a truck and helped me choose a great vehicle in my price range. Will definitely recommend him to friends and family.

Marvin was super friendly and very helpful! He really time the time to answer questions and address concerns. Alberto made the paper work process fast and easy!

Excellent service! Our salesperson Casey made the process extremely easy and was very professional!

Friendly and efficient sales associates that work for you to get you the best deal. Patricia and the team was great!!!!!!

Robert Rentz was great!! He worked very hard on getting me where I needed to be with the car I wanted and with my trade. He sent me quote after quote and showed me the full details and breakdown of everything!!

Shane was extremely helpful in showing me all of the features of the 2020 F150 king ranch. He helped install Ford pass and walk me through using the app. JC Lewis found the truck I wanted and had it ready for me in a very timely manner. Great experience and will be back next time I m in the market for another truck.

Greg was very accommodating and made me feel at ease with the car buying process. The dealership was clean and inviting. Greg was knowledgeable and answered all of our questions and worked to get me a deal that was great!

Jesus was SO helpful with this transaction ! He did a great job of getting me the car I wanted and I paid very close attention to my wants and needs! Would definitely recommend him to anybody that need a car from JC Lewis Ford !

Always a great experience at J.C. Lewis Ford. Dan seems to always be my service guy when I go in and no matter what the problem, it's always taken care of with a smile. The wait time is really reasonable for whatever I have taken care of. I can't say enough awesome things about the team at J. C. Lewis.

I had a great car buying experience at JC Lewis. Joe Lewis was phenomenal to work with! He was very accommodating, patient and went above and beyond to help me pick out a great vehicle that exceeded expectations. He even came in on his day off to answer my questions. I would highly recommend asking for Joe!

Everyone at J.C. Lewis was awesome. They explained everything so well! Tim was an excellent salesperson!

I normally don't write reviews BUT this is the worst service center I have EVER been to. I got a new 2014 Ford Escape Titanium through J. C. Lewis Ford this past October of 2013. The sales person was great. He helped me find the right vehicle that fit in my price range. They were extremely helpful! No complaints on that end. Now in February of 2014 (4 months after), I have been having nothing but issues with the service center at J. C. Lewis. NO ONE knows what they are doing there. I have never received such horrible customer service. I brought my vehicle in around 11:00 am to do regular maintenance and have my steering wheel looked at. After only FOUR MONTHS of having the vehicle, the controls on the steering wheel have stopped working. I dropped by the dealership to see if they could work on my vehicle that day. I was told that the person who would be able to fix it, wasn't there. So I scheduled an appointment for the day he was supposed to be there. I arrive at my scheduled appointment, and the appointment that the lady had scheduled me for, wasn't there. So I was told I needed to reschedule. The next week, I arrive for the NEW appointment at 11:00 am. I drop my car off and wait in the waiting room until I am called around 2:00 pm. I am told THREE HOURS later, that the technician who can fix it, isn't in today. I ask to speak with a manager, and he tells me that no, the technician IS in. He tells me to come back another day because they are so backed up. I ask if they at least completed the normal maintenance on the vehicle that I had requested (oil change, tire rotation, etc). He informs me that they did. So I go home and on the way home, my 'check oil' light comes on. I went to my old dealership (Toyota) to see if they did in fact complete the maintenance they told me they did. Well, they did NOT. I highly recommend bringing your vehicle to another Ford dealership. I will be driving an extra 30 miles this week to get my car fixed in South Carolina over wasting another day at J.C. Lewis Ford.

Run Run far Run Fast!!!!!!
Went in for oil change. They said my oil pan gasket was leaking. This is a diesel they are known to seep. Anyway we made an appointment for me to bring my truck in on the 9th of November. Told me it would be about a week. I checked back Thursday the 12th and they hadn t even touched my truck yet. I told the service guy Thomas I m going back to Tennessee for thanksgiving need my truck finished by then. Friday the 20th I received a text saying my truck would be done by Monday / Tuesday. Here we are on Tuesday afternoon and my truck is not finished yet!
I usually trade trucks every couple years. All the dealerships I ve dealt with I have never seen this level of incompetence in a service department!!!!

Do your self a favor go somewhere else for service!!!

I have bought 3 vehicles from them. Fantastic experience every time.

Excellent experience with Payton Gregg. Friendly, informative and all around great sales rep who will guide you thru everything from start to finish. Definitely ask for him on your next car.

Extremely professional. Ask for Justin M.! Respectful of your time and values customer service. Justin works hard to earn your business and not waste your time. Goes above and beyond and works conveniently though text messages. Justin is extremely knowledgeable and was able to answer all our questions. Other members of the staff, including Casey assisted us throughout our purchase to make us feel like we were becoming a part of the "Ford Family." I would highly recommend this location because of the outstanding service we received!

Purchased my ford fusion se 2017 from their, from a man named Quentan Rawls. He was a great guy and helped me work out a deal that was good for me. Overall I had an excellent experience over at J.C. Lewis Ford and where else are you gonna get 0% APR on a first time car buy.

My experience and JC Lewis Ford in Savannah with outstanding 13 answered all my questions and got me in the truck that I wanted got me financed the way I needed it and I was out the door and lesson 2 hours gave me a great trade-in on my truck and the service writers are or next to none one in particular named Chad I would recommend JC Lewis forward to anyone looking to buy a vehicle first before I went anywhere else.

Very polite. Extremely accommodating with the test drive. Showed all different packages of the interested vehicle, without obvious bias. Good sense of humor and personable.

I enjoyed my experience and the wait wasn't bad at all compared to other Ford dealerships I have experienced. My service guy was courteous and was sure to breakdown everything to me and I felt pretty confident that my car was taken care of as I left! Thank You

I went to Jc Lewis ford to get a car and Mr. Brette Reed took the time to go over the car details befor Purchase a car. He made sure I was happy and satisfied with the car and I would be back to get another car from jc Lewis ford.. I recommend everyone go to jc Lewis ford to get a car.. I also wanna take the time to say Mr. Brette reed is a great sales man and I thank him very much

This has been my second card I have purchased from JC Lewis, in Savannah and both times I have found them very professional and very patient with me. Tim Talley has been my salesman both times who stayed with me from the start to the time I drove from the lot. I find all the staff very friendly and helpful. I love my Ford Escape.

Tom did a great job at finding what we were looking for. Got a great car at a good price. Appreciate the service. Thank you.

Service dept was horrible. Took 2days to even look at my car. Procrastinated on EVERYTHING, it took 2wks and after "fixing" what I brought it up there for (CV Axel, truck leaks water onto floor of driver side) it STILL isn't fixed. It's still leaking water and I have a new noise coming from my driver front tire where they put my CV axel on. I WILL not be returning unless I am told I have to do so by my warranty company.

salesman and staff bent over backwards to help me can't recommend them enough. Excellent dealer to do business with.

My family only does business with David McCalla. He s trustworthy, like-able, patient and very knowledgeable. It s always a pleasure when we come to J.C Lewis because of him.

Thank you,

Kim, Joe and Falisia Pelote

From the moment I arrived at JC Lewis, the customer service and immediate attention to me as a potential customer was stellar. I was greeted immediately by Casey Jones and he let me test drive a new Explorer as well as Expedition. While we were discussing my new purchase, my trade was being appraised. Though it took 3 days for me to make my final decision and sign paperwork, Casey stuck with me and answered all my questions. I would consider myself a tough customer, but it never affected how Casey or his colleagues treated me.

Quick service, friendly, professional staff. I had a 30,000 mile full service. As typical with all dealerships the price was a little high.

Steve Grygier is truly the most caring, considerate, competent and professional sales person we have ever had the pleasure of doing business with, especially during this COVID19 pandemic. My initial email sent, requesting information about a specific Mazda, was promptly answered and, within a couple days, we were signing paperwork for our new vehicle.

We had some difficulty reaching Mazda Financial during this pandemic, so I reached out again to Steve and Joe Welch, who both responded immediately, and with Steve s knowledge and assistance ... even on his day off... we were easily able to resolve the situation

Promises Made ... Promises Kept ... very much describe Steve Grygier and JC Lewis Ford/Mazda. The entire transaction was a refreshing, relaxing and, most of all, a hassle-free experience. If you are in need of a newer vehicle, please don t hesitate to contact Steve, we highly recommend him and JC Lewis Ford/Mazda.

Cheers!
Joyce and John Conti

Stella and Peter were amazing to work with. They were so patient with us while we took our time deciding what vehicle we wanted. We had lots of demands for our vehicle and they made sure every one of them were met. They both went above and beyond for us and made purchasing a vehicle painless. I highly recommend them both and will be back to see them in the future!

David was my salesman and was prompt, efficient, answered all my questions regarding the vehicle without having to go to the dealership. They offered me well above my kbb trade amount for my trade and delivered my new vehicle promptly. I highly recommend David and the folks at JC Lewis Ford.

My husband and I bought a 2018 Ford F150 recently. We had a terrific experience at JC Lewis Ford in Savannah. Jim R. had the truck we wanted to look at delivered from another JC Lewis Ford location. The whole experience was professional, painless and easy which made our getting the new truck even more exciting. And even though there were lots of electronic papers to sign, that was a very easy process as well.

Casey Jones was my Sales Rep.
Due to the virus it s very difficult to shop for anything. My deal was done mostly by text and was a very good experience. Hassle free! I would refer him to anyone to get the deal done before entering the dealership. Two thumbs up!! Thanks Casey

Dan Nichols worked diligently for me to find the right truck. I feel any establishment would be fortunate to have him as an employee.

I came in to the dealership 2 hours before closing, after visiting a couple other dealerships who couldn t get a deal done. Ethan, and the rest of the team at J.C. Lewis, went out of the way and over the top for me to get a deal done on an awesome pick up and even had to stay after closing to get it done. Thank all of you for what you have done and we will be doing business with you again in the future.

Joe Lewis was an excellent salesman. He was very courteous and knowledgeable.

I can t express enough the level of professionalism and pleasure it was to work with Casey Jones and Sierra Jones. They certainly went above and beyond. I have personally been in sales myself for 27 years and Casey and Sierra were top notch. This was an unusual transaction, as I have never purchased a car without seeing it in person and driving it. Casey made sure I was virtually there every step of the way. He even installed a new battery himself before the transport company arrived. Greg Howard in finance was a pleasure to work with as well. His speed and efficiency were much appreciated. I can t say enough good things about my experience with this company and with Casey, Sierra and their team. I highly recommend them.

Amanda Martin
Shreveport, LA

Justin was wonderful with the whole purchasing experience! Made purchasing the vehicle easy and no pressure.

Recently bought a used focus from them. I got great service and was even allowed to inspect the vehicle on a lift prior to purchase. Got a good deal with mediocre credit. Only complaint is that during the closing process I was pressured for an extended warranty. I understand it's your job and understand the value but if I decline please respect my wishes. Great guys to work with.

Jc Lewis first in Savannah is absolutely amazing .
Wonderful experience

A lot of nice Fords come get you one you'll be glad you did

Excellent customer service! Would recommend JCLewis to anyone purchasing a vehicle! Joe and Greg in the lincoln building are awesome!

Our experience here was amazing, you must come to Ford for your next new car. Great service and friendly people. Ask for Stella M. Farinacci. She is awesome, professional, and will look for the best deal for you.

This is the second vehicle we have purchased from our salesman Marvin in the past six months. Marvin is knowledgeable, very nice, and professional. He is not pushy at all, and we really like that. Those reasons are why we asked for him by name when we knew we were going to purchase our second vehicle.

My salesman Casey Jones ., which I used for the second time because of his knowledge and expertise continues to be the friendliest guy I have ever met. He knows his product and is not pushy or rude. You have a great asset in having Casey working for you. He's a keeper . Thanks for pairing me me with him again. Joseph Morgan

I am truly enjoying the new features of my 2020 Explorer and the extra leg room works well for my husband. Thanks to Casey Jones for picking up right where Zabet left off while working with another customer. I felt no disconnect, only reassurance that both of you knew your products very well and provided me with great customer service.

Thank you very much!

Mary D-B

Outstanding Customer Service from the Service Department!

Highly recommend doing business with J.C. Lewis Ford. This is my second vehicle purchased here and as usual, Steve Hewitt came through and found me just what I needed in my price range. He went above my expectations; I'm a happy camper!

Pleasant experience. Helpful and thoughtful people....ed case

Very friendly and professional, made buying a car a pleasurable and fun experience

Friendly professional staff. Easy people to work with.

Bret Reed is an awesome person/salesman. He courteous, patient, and aim to please his customers! He has great knowledge of the car buying process. I feel as I have met a friend. Justin Ward is also excellent and very eager to get you approved! They are truly assets to JCLewis Ford! Looking for car try them out!

Very responsive and thorough. Ask for Lanard by name.

Debbie was my salesperson she was excellent very kind .. She explain me everything she was very crealy and she help me in everything that i need. Thank you so much debbie. I hope to see you in 3 years when i buy a new car

Brad Swope took incredible car of me and the family while purchasing our new Ford! He was very a
knowledgeable about the model and was able to anticipate our questions we had before even asking. Best vehicle purchase I ve had, ever.

Awesome! Casey Jones is one of the few honest car salesmen!

The best car dealership experience I ve ever had. I brought in my 2014 GMC Sierra that I owed money on and they were able to work with me to give me what I owed even over it s value! Stella was an amazing sales woman who is devoted to making sure you re taken care of. I want to thank everyone at J.C Lewis ford and Joe Lewis for all the help on the finance side.

Fantastic service! Our sales rep Casey and his team were friendly, helpful, and knowledgeable. We will be back to buy again....thanks Casey!

At first I thought this was the most horrible place you can go to. Took my car for an oil change and coolant flush, it came back making a weird noise. Mechanics told me it was the water pump but why would you work on a car if something broke already. They replace my water pump and car still was making weird noise without any answers from mechanics. They told me they didnt knew what it was. So then I proceeded to trade it in because i didn t want to bring home a broke car that they didnt knew what was wrong with them. Salesman David Ditman was trying to put me in a 2018 car but Matt Snyder Used car sales Manager was very nasty and out his mouth he told me that there was nothing he can do for me. He didn't even try to help me. To be honest every black person who came through that door got turn down. Its like he didn't have no mercy on us and didnt want to help. One day later Manger over the whole sales department called and asked was still interest in the car. Long story short. Im an African American owner of a 2018 Mustang. Thank you Mr. David Ditman and Clarence Gadson

Absolutely terrible experiences with this dealership. I turned my truck into the service department for break repairs. A few days later I called for a status update and my service rep completely forgot she even had my truck there. A few days later I had to call again at which point she said "oh yea I meant to call you." She explained two different options I could do neither of which involved any troubleshooting. It was just replace everything. When I asked to speak with someone who understood mechanics I was told I could only talk to her and nobody else. I even called another certified ford service department and told them what they said. They service manager just laughed at me said they are lying to you. I called corporate to complain and was assured a manager would call me. A week later I had to call him to discuss repairs. Another week I had to call to figure out parts were on order. A few days later I went to pick up my truck and spent 40 mins running around the shop with a mechanic looking for my keys. Every where from the key box were the should have been, to other peoples pockets and desks. The only reason I didn't take my truck somewhere else is because I literally couldn't unless I had it towed. I was stuck with these guys. Finally after getting my truck and inspecting it, my windshield was cracked, my AC now only blows out of the dash vents (no floor board, or back seat vents work right). My defrost takes 10 mins before it will blow on the windshield. After getting on the highway my cruise control is also broke. After calling and returning to the service department to complain I was told theres no way they broke it because they didn't work on the cruise control, AC or have anything hit the windshield. Although they can fix it if I want them to. All in all I will never return to this service depart for anything other than tire air. However the dealership side of the house seems a lot better and have bought serval cars from them. I recommend taking your ford to hilton head (20 mins away) and have them do your repairs.

We had a fantastic experience getting our Explorer from J.C. Lewis Ford! Steve Hewitt helped us find the exact vehicle that we needed and at a price that fit our budget. He's realistic with pricing and expectations, and provided excellent service while we looked for our new family car. A great and enjoyable experience from beginning to end and would definitely buy from J.C. Lewis again!

I have been going to JC Lewis for 5 years. I like to buy cars, and they take great care of me. David McCulla is one of the greatest salesmen that I have worked with. I highly recommend him if your looking at buying a car. I'm a Ford person through and through.

By far the best car buying experience I've ever had. The salesman Casey Jones was fantastic, he took the time to let me and my family decide on what we wanted

Mr. joe Luis was fantastic willing to help and was determined to find us a great deal .

Evan provided an excellent customer experience. Thank you for taking care of the brakes on our 2010 F350.

Took my truck in for an oil change and had my Toddler son and daughter with me. The wait was about 2 hours and our customer service guy, Robert C., played with the kids and kept them entertained for a little bit! Then when our truck was done he held my kids as I paid, and walked them to the truck and buckled them in their car seats! Best customer service I've ever dealt with. Also an employee on the sales floor gave my kids a pack of crackers! 2 hours well spent

Great experience! Thank you to Shawn Hafer for working so hard all day long to find the right deal for my family. While on vacation from PA to FL I hit a deer and totaled my van. Came to JC Lewis to get another vehicle while still on vacation. Worked out great for us! Got a Ford Edge! We love it

Very transparent making deals...went above and beyond to get me a great deal

My family and I had an awesome experience at J.C. Lewis of Savannah. Thank you Justin Ward for taking the time to help us pick out our new truck. Thank you Justin for your kindness in taking the time to help us decide on our new vehicle and working hard to help make it happen. You have our business for life. Thanks again from the Garcia's.

Watch out for this dealership because they like to mislead people! I purchased a Focus St back in October of 2015. I was told during financing by James Eady that my $795 GAP insurance policy would be refunded if I traded the car in. Within 7 months I decided to trade the Focus St in because the car was extremely uncomfortable as a daily driver. I went in the dealership and filled out the paperwork with current finance guy, David Ditman, in order to receive my prorated GAP insurance refund. I waited over a month and no refund check ever came in the mail. I called the finance department but could never get anyone on the phone. I emailed David Ditman but he never had the decency to tell me I was never going to receive a GAP refund. I had no choice but to make the drive to the dealership. Then they finally told me that the GAP is nonrefundable. You would think with an abundant number of car dealerships around that they would appreciate your business and just be honest with you. When Mike Offer, the general manager, was told about how me and my family felt about being misled and mistreated, he was very rude and said they have never mistreated anyone. A dishonest statement from a dishonest person! Well, I hope they enjoyed the profit they made off of me because I will never set foot in this dealership again!!

Thank you jeana for being a patient salesperson, and for working with us on our new F150!!!

An absence of the usual bartering back and forth. A reasonable offer was made for my trade in with a reasonable, fair price for the vehicle we purchased. Jim Riem was a pleasure to work with. The first dealership we will go to for future purchases.