Dennis Mcnamara

Review of J C Lewis Ford

Absolutely terrible experiences with this dealersh...

Absolutely terrible experiences with this dealership. I turned my truck into the service department for break repairs. A few days later I called for a status update and my service rep completely forgot she even had my truck there. A few days later I had to call again at which point she said "oh yea I meant to call you." She explained two different options I could do neither of which involved any troubleshooting. It was just replace everything. When I asked to speak with someone who understood mechanics I was told I could only talk to her and nobody else. I even called another certified ford service department and told them what they said. They service manager just laughed at me said they are lying to you. I called corporate to complain and was assured a manager would call me. A week later I had to call him to discuss repairs. Another week I had to call to figure out parts were on order. A few days later I went to pick up my truck and spent 40 mins running around the shop with a mechanic looking for my keys. Every where from the key box were the should have been, to other peoples pockets and desks. The only reason I didn't take my truck somewhere else is because I literally couldn't unless I had it towed. I was stuck with these guys. Finally after getting my truck and inspecting it, my windshield was cracked, my AC now only blows out of the dash vents (no floor board, or back seat vents work right). My defrost takes 10 mins before it will blow on the windshield. After getting on the highway my cruise control is also broke. After calling and returning to the service department to complain I was told theres no way they broke it because they didn't work on the cruise control, AC or have anything hit the windshield. Although they can fix it if I want them to. All in all I will never return to this service depart for anything other than tire air. However the dealership side of the house seems a lot better and have bought serval cars from them. I recommend taking your ford to hilton head (20 mins away) and have them do your repairs.