ITC Grand Central, The Luxury Collections Reviews

It was nice place,Good decoration for Xmas, for taking photos nice place we enjoy food also.

Awesome place ... Excellent ambience. Just another Day in Paradise

Good facility and good staff would love to visit again soon

Great staff, bakery items are especially good and must try. They have a exclusive chocolate range selection- Fabelle (must try). Rooms have a great view of the city.

Stay was very excellent and supporting staff is very humble and generous

The Entrance, The Ambience, The Taste of food especially the Biryani & Dosa are just yum..! The varieties of idlis each day the Sunday Brunch &the variety of counters are just to fun to eat

The ITC hotel is really gives a Luxurious services

Inspired by British Colonial architecture of old Bombay, this luxury hotel in Mumbai is located amidst business & recreational centres in Parel. The colourful patchwork of the city s cultures its colonial past, old English charm, modern present and warm Indian Hospitality fill the hotel with a fabled grandeur. This luxury hotel has 242 guest rooms including 19 suites, non-smoking floors & for single lady travellers, an EVA wing with sophisticated security and building management systems.

Despite its status as one of India s most cosmopolitan cities, there are parts of Mumbai that have the curious quality of straddling two worlds. They bear the characterful ambience of a timeless past while gently embracing the dizzying here-ness of the present. ITC Grand Central carries forth the culture and builds the character of the place through its fine blend of British colonial style with modern contemporary design.

Parel is one such place. Once a buzzing centre of activity with a large concentration of cotton mills, and prior to that a posh colonial residential settlement where the erstwhile governor of Bombay Sir William Hornby lived, Parel still bears the old world charm of a bygone era, despite a renewed state of development and now the commercial hub of Mumbai, built to embody the best of both the worlds it inhabits, ITC Grand Central cuts a striking figure against Parel s skyline. While its tall spire expresses the invincible spirit of enterprise in Mumbai, the cobbled stone-paved characterful Millsquare that forms the pivot of the hotel offers a befittingly charming tribute to the mills of Mumbai.

Everything was perfect. The staff was very courteous and attentive. Loved the food here. One of the Gem in Mumbai.

Very warn staff, well maintained even in covid. Beautiful and luxurious experience

For Hotel I give 5 stars but for veg food only 3 stars..

Went for a movie screening held at the terrace garden. Good food, great ambience, wonderful staff.

Wonderful experience!!.. Awesome delicious food quality with a great hospitality experienced!! Best Luck to Entire Team for rendering quality service...

Its a 5star hotel at parel..Heritage ambience and good for romantic date too..also for business meetings and parties..situated at the heart of the city

ITC has always maintained its standard, thank you for the fabulous service.

My stay here was quite comfortable and the room adhered to a great level of satisfaction. Excellent staff and a beautiful overall ambience made for a memorable stay.

this is one of the most beautiful hotels i hv seen so far. beauty is the word..fab experience.

Excellent hotel. Pleasant receptions in the evening and very helpful staff.

Lavish hotel with expansive space and banquets, not to forget delicious food and super friendly staff!

Excellent service by hornby's staff especially Mr Mofiz by his excellent service.

Centrally located. Good restaurants. Great chocolates. Also has a wills lifestyle store

Decent hotel. But doesnt match the opulence of the other ITC properties. Location & entrance is also not overly convenient. Has ths standard ITC cusine. Also mid sized conference facilities.

Second time to Sunday brunch. Loved the place and ambience. Second time and still loving it

Clean and beautifully designed rooms , truly luxurious. Look forward to stay here again.

Superb 5 star hotel. Excellent place for verious type of conferences and seminars. They made a fantastic arrangements. The ambience as well as food here is awesome. The cleanliness is very perfect. One can have a pleasant time here. The staff here very polite and helpful.

Beautiful hotel. Buffet was a bit expensive and the biryani could be better

Nice place .....very very beutifull but food seems to be not so good...

Nice experience overall. Contactless, Safe and clean environment maintained with hygiene protocols followed.

The rooms are great. And the breakfast has good curated menu, appealing to all.

Loved the place as always.. Good coffee shop as well as the rooftop bar

If you are at Kebabs and Kurries, be sure to try their Murgh Angaar and Khamiri roti. Great service. Great ambience.

Superb hotel! Rooms are big and spacious. Try their Indian cuisine restaurant. Location is not that great as it is located centrally towards the over populated area.

It was very pleasant and rooms were very neat and tidy good work by HK team

Superb nice 5* Hotel with Good ambiance and staff Enterence is bueatyful we enjoyed the food also it was also delicious especially the Sweets.

Really good views from the rooftop lounge, which is a great place to hang out in the evening. They have happy hours from 6-8 pm, along with a small buffet, which just adds to the great deal...

Beautiful Hotel. It's awesome listening to Baba Ramdev at an event here... He's the Marketing person of the year!

Great measures in place to ensure minimal contact and social distancing.

As always, awesome ambience, superb hospitality and superb food and drinks... Highly recommended

Great experience!! Lovely place to be with your family

Due to the lockdown was getting really bored at home and wanted to get out while being safe . I decided to go for an overnight staycation over here . The service and the food was really nice .The staff was very attentive . Also considering all the other 5 stars I was checking the price here was very reasonable . Definitely going back soon

The place is good but food was not good because of food i have given 3 star if food would haf been gud then 5 stars.

We stayed at the hotel Aug 2-8, 2019 and had a wonderful time. Aadhar and Amit ensured that our check-in and check-out process was smooth. Our room was on the 20th floor and the view outside was beautiful (cloudy and rainy sometimes, but nevertheless). The room had all amenities you'd expect and easily accommodated my wife, 10-year old son, and me. The king bed accommodated 2 adults comfortably.

Our package included breakfast buffets at the Hornbys Pavilion. The everyday spread included mouth-watering Continental and Indian delicacies. Two persons I'd like to specifically thank for extraordinary service are Anay and Feroze. Both made sure that we got the foods we missed over the years such as vada pav, missal pav, and puri bhaaji. Anay even knew our palates towards the middle of our stay.

We had dinner one night at Kebabs and Kurries. The experience was just average. The wine selection was okay. My wife and son loved the chicken kebabs. They said it was juicy and had the right amount of spice. Being a vegetarian, I ordered labgeer (patties?) made with beets. I had high hopes, but the dish was a huge letdown. It tasted bland on the outside and was super-dry. I couldn't get myself to have more than a few spoonfuls. To make up, they did bring me a skewer of paneer marinated in some green chutney. That was delicious and so was the dessert sampler.

We also did a Mumbai sight-seeing tour arranged by the hotel. The experience was good, but two things I didn't appreciate: 1) The car they arranged for kept stalling on the way, which concerned us. At one point, the driver even said that he would have to arrange for an alternate vehicle. But luckily, the car didn't break down. 2) At the end of the tour, the driver wanted to charge us more than what was quoted by the hotel as we went over by an hour or so. That led to some discussion, but we ended paying only what was initially quoted as being stuck in Mumbai traffic wasn't in our control.

Few things for the hotel to consider: 1) Change the floor carpets as they look a little old and worn out. 2) Employ a prepaid tipping system or automatically add gratuities to rooms and services. I was left confused many times as to who to tip and how much to tip. For e.g., our bed was made by 1 person, but another brought extra blankets and pillows. I didn't know who to tip and even when I did, I wasn't sure if it'd be split between the two. 3) I understand Indian hospitality, but at times I felt that some hotel staff (especially in restaurants) were right in my face trying to please me. Give guests personal space, freedom, and time to choose what they want. 4) Grant children access to the 'Point of View.' I get that it's a security issue, but if you boast of breathtaking views, I'd also want my son to enjoy it.

Grand stay like hotel name,superb hospitality and delicious food. It was all grand!!!!

It's very good and best for business and family stay. Excellent services and good food.

Superb ambition & service.
Banquet hall is also nice capacity of 200 ppl appx . Food was ok nothing great . Only problem was in dessert as they said it's over which I can't believe.

Amazing place to relax. Hospitable staff, instant service, luxurious feel to the place from entry to exit. Great breakfast spread. Very particular about covid precautions and hygiene. Looking forward to staying here again

We went to their for breakfast buffet and it was amazing, the spread is huge and taste wise it's great. The staff was very courteous and they tailor made certain dishes as per my taste.

Good Experience . Courteous staff and great Ambience.

Classic five star hotel in centre of the city... Just like the name suggest ITC Grand Central.

Excellent ambiance , friendly staff , yummy food , memorable birthday celebration.

I had a very comfortable stay at ITC Grand Central during my quarantine. The hotel serves really good food and service is excellent. Special thanks to Shahzia and team.

Truly caring staff and excellent arrangements in this testing times

Excellent stay lovely helpful staff and good service.would surely visit again

One of the best place to stay in Mumbai. Best thing about this place is the location, given that it is central Mumbai its convenient to travel to both South Mumbai or Bandra or even Vikhroli
Food is awesome or should I say ITC standard.
They have an indoor swimming pool, rare find in India.
Will recommend this in Mumbai if you have to travel to different parts of Mumbai during your stay

Good place to stay close to airport and offices in andheri

Overall excellent staying experience . And staff services standouts.

Very friendly staff. I always feel like coming home when I arrive here.

Excellent and Amazing stay at Itc Highly recommended !!!

A grand oasis in the middle of Mumbai. Takes about 20 minutes to get down town, but the journey is part of the experience

The food at the Indian restaurant was yummy, the rates are pretty steep ....the chicken biryani is on a another level superb