Irvine BMW Reviews

1. Someone drove my car , from service department, and damaged my car.
Rob Davis told me he is going to fix them like what it was before. But they did bad paint job on my car.

2. Rob Davis was lied all the time. Took few days to call me back regarding the damage on my car. He was very rude

3. Deleted last 3 month of history of my driving from dash board camera.
They damage my car, and delete evidence

4. Service providers brook Peterson, never try to listen what customer say.
I suggest him, Very simple head lamp test. Driving at night. See what's wrong with it .

I think he need some education for customer service.
He was keep telling me there is no problem. But I am still driving my car with the problem.

i picked up my car yesterday, they never test drove . never try to fix the problem.
the amazing part is they put more damage on my car.

on my driver side front bumper, there was deep scratches with red paint.
so i called service manager, and Robert Davis told me they will fix it.
i was so angry about how they take care about customers car.

i am 100% sure they knew about the damage, but they didn't tell me before i found out.
it was so noticeable i couldn't miss it. I still have the photos

i try to find the evidence from dash cam camera, it records everything when engine is on.
so i checked my dash cam memory card, but they delete the 1gb of data with evidence.
this is crime of deleting evidence and property damages.

i try to contact the service manager, i called 5 times, but he didn't answer so i called service provider, he didn't answer either. so i drove to dealership , try to meet Davis because i need a explanation about repairing process. but i couldn't meet him. so i left a message but haven't hear anything from him or anyone from the dealership.

i think this dealership is out of control..
i am going to write a letter to BMW USA. i hope they can help me.

i never seem anybody do their job like this.... so unprofessional

I travel 3 times from dealer to work or home to fix the same problem but they put more damage on my car.
So compensation, no appraise.

Garbage service Garbage dealer , Garbage customer care

avoid this dealer...

avoid this dealer...

Gary Temel did an outstanding job! Service and time, 2 key components we all hope for anytime we go in for service, Gary handled them perfectly. Thanks for the experience and I will visit you again.

Please don t visit with the gentleman name Artin Avarian.He is so rude with customers .

I bought my 2017 i3 from Moe Mallah , it was the easiest and most professional car buying experience . Thank you Moe and my brother will buy 840i from you next week on his birthday.
Thank you so much

I leased my i3 from this dealership. Brandon Kim was my sales person. He made the process really easy. We went on the lot where all i3 were and he told me to choose which one I wanted and asked me how much I was willing to pay and he pretty much made it happen. He knew this electric vehicle well, unlike most sales people at other dealerships. He did follow up with me several times after the purchase. I would recommend this dealership and Brandon. My advise to you is to do your research. As a buyer you need to know what you want and how much would be reasonable to pay for the chosen vehicle. The dealership is there to make money and you want to save money, so you need to know where is the sweet spot for both.

Justin is simply the best service person of any car dealership I have ever seen!

Jason DeMond is a rockstar. I had a bad experience at another Orange County BMW dealer so walked into Irvine BMW to see if I could find an honest, up front, sales guy. Jason fit the bill! He worked closely with me to scour the Country and find the X3 that I wanted at the price that fit into my budget. Great experience.

The service team here is excellent and friendly. They really know their stuff and are straight forward and honest.

Very friendly staff. Farzin delivered me to my house safely.

Michael provides me with excellent service and the best rates compared to the rest of the dealerships. I will continue to go to Mike for all further sales.

Brought my car into a relatively new SA Ruben and he quickly fixed all my issues without any problems. He's been super great at communicating throughout the process and he's been constantly giving me updates on the various stages of the fixes of my M4. I highly recommend Ruben and the team at BMW Irvine!

Behrooz was very patient in working with me to find the right car. His manager Fred did a great job working with the numbers

We purchased our 528i from Maz Hejazi and Vasilis Hronas. This was not our first time purchasing/leasing at Irvine BMW and I must say, this by far has been our most pleasant experience. Maz and Vasilis are a great team, extremely knowledgeable and most importantly they made our purchasing experience very hassle free and a pleasurable. They were extremely good at communicating everything about the status (pre-pickup) of the vehicle and went above and beyond to get the car ready for us. We are very loyal customers to brands/businesses that treat us well and with respect and I must say these guys are added to our permanent loyalty list. Thank you!

My Client advisor Shawn Yeganeh went above and beyond to make my experience at Irvine BMW amazing. My husband and I are longtime customers of BMW, and Shawn is by far the best client advisor there!

Not only was Shawn great at communicating with me via text, which I really liked. I highly recommend choosing Shawn.

Thanks to Shawn's wonderful service, I really felt taken care of at Irvine BMW! Thank you Shawn!

I had a great experience at Irvine BMW. They had the exact CPO car I wanted. I inquired through the internet and Artin got back to me right away. We negotiated a very fair price over the phone. When I arrived, Artin shared his knowledge about the car and was very accommodating. Artin was informative in answering my many questions. He even got me a better in house finance rate then what I was pre-approved for. Ted in Finance was also a pleasure to deal with. Very relaxed and explained the details extremely well. It was a positive experience all around!

Irvine BMW is the best! They go over and beyond the call of duty to please their customers with superior customer service. All of Irvine BMW s cars are beautiful. Also, Service Advisor Gary Temel is very attentive, knowledgeable, and ready to get the job done. Thank You Irvine BMW!

Renzo is awesome!!
Got great deal on my M5 at Irvine BMW and Renzo s service was top notch. Made car buying experience easy!!! Thanks Renzo and Irvine BMW.

Excellent people helping other people with kindness and professionalism Thank you Jason DeMond you are an Angel

Jason DeMond was the best! Highly recommended Jason

Experience is awesome, can t wait to come back when I m ready!

I worked with Ketan Patel on a 2020 430i and it was an incredibly smooth process. He was always transparent and worked diligently to get me into the exact car I wanted at an attractive price point. I highly recommend working through him if you want to avoid all the back and forth and get to a great deal without having to visit multiple dealers.

I got a car here today, and Vasilis is the one that helped me with everything! If you guy's ever go to Irvine BMW, ask for him! He is awesome!

On the phone, Jason Demond told me that his dealership is running a Valentine Day special on certain models. BMW Irvine is a large dealership with hundreds of vehicles to select from. Moreover, he also told me BMW Financial is aggressively promoting a super low interest over an auto loan. Upon arrival, I was immediately greeted by Jason Demond, internet sales manager. I did not have to wait long, and his assistant immediately took me on the test drives. When I was at a local Lexus dealer, their standard interest rate was higher than BMW Financial services. I wanted to take advantage of the BMW advertised promotional rate. Therefore, I decided to pull the trigger. Apparently another buyer next to me brought his BMW as well based on the super low financing. Jason was transparent and attempted to grab as mainly incentives and rebates for customers. Jason told me that I qualify for an additional $500 rebate for being a loyal BMW prior owner. What Jason showed me on the screen was directly typed out and sent to the financing department. I went through financing paperworks at a pretty good pace. The numbers at financing was exactly the same as Jason worked out for me. After finishing the financial, Jason congratulated me on the purchase and went out with me to the launch area. The launch area was full of cars as, it appeared, many other customers brought vehicles that day as well. The new Bimmer was fueled up and detailed. Jason also offered to fuel up my other car as well. That was a very generous offer from Jason. Since it was a long way home, I certainly welcomed Jason topping off the gas for me. If you want the best deal and no nonsense buying experience, Jason Demond is your man.

Just Slogar has been helping our family for few years now. Have had the best experience than any other dealership. Highly recommend him to all of our clients

What a great experience we had. Pieter Scholtz was everything we wanted in a client adviser and more. He helped us get into an amazing car at the price we were looking for, and even drove to another dealership to get it for us. Will always be a repeat customer as long as Pieter is still there!

Due to the Covid-19, I assume Bimmer should care more about customer health and deliver the car to the customer clean and sanitized. But last time when I have been there for my service, the car wasn't clean and it was let over in-car from the service and when I asked the delivery guy to wash my car, he said he can not do anything about it ...
I cannot believe that's happened in a Bimmer dealer.!

Awful service. Brought it in for diagnostics and got my car back with a flat tire. Won t do anything to replace the tire. They are a bunch of crooks and awful terrible service. Go anywhere else PLEASE.

Was in the market for a new car mainly to get rid of my leased car. Couldn't be in a worse situation, was over miles and still had a year to go. Anyways came across a car listed that I like and started communicating with Brandon Kim. Brandon provided such excellent service. He was patient and really worked a deal on the car I wanted. I didn't feel pressured nor did Brandon have an abrasive attitude when we didn't bite on the first couple offers during the negotiation period. If your in the market for a BMW I highly recommend Brandon Kim. True honest sales man. I would definitely return to Brandon for any repeat business and would highly recommend him to friends and family. Super happy with my purchase and the service provided.

I had excellent experience at Irvine BMW!
Arshia my selesman was very professional with excellent customer service, his honesty and sincere desire to help me, made the buying process much more enjoyable
Mr. Sean Koga is one of the most honest person I ever met. He treats you like his family.
He made the whole financing process very easy. Robert the BMW Genius, went through all the functions of my BMW 5 series that I enjoy driving it more and more.
Thank you all!
Nazir

Have you ever heard of "You have to replace your ENGINE because you did NOT use BMW OIL FILTER" ??!!

This is the kind of CRAP that you will get at Irvine BMW. Amazing service location.

I have made two visits to Irvine BMW in the past month. One was for service and the other for sales.

Sales: William Yen really helped us out. He was super patient, attentive to our needs, and knowledgeable.
If you ever need a car I WOULD STRONGLY RECOMMEND WILL. Super chill, down to earth guy.

The service manager Richard Kim was very helpful to my needs as well.

William and Richard s customer service has made me happy enough to only use Irvine BMW

Bought my 2018 M240i from this dealership. I recieved excellet service from both Aaron Green in Sales and Ruben in Service.

For service: ask for Jesse Alter. Guy is a miracle worker! Friendly too! Also, recommending Danny Miller in Sales.

Renzo was very professional and knowledgeable, definitely coming back for my next purchase!

Great attention to detail, found me exactly what I was looking for!

Best car buying experience of my life!!!

good customer service, Artin helped me get in and get out quick. thank you guys

Highly recommend Irvine BMW! Especially Ketan Patel in Sales - he made the process so easy. No pressure, super knowledgeable and great inventory. The entire team from service to finance are professional and friendly.

My experience with Irvine BMW and Renzo in particular was above and beyond expectation! From the moment we walked into the building to when we happily drove off the lot we were pleased with everything. Renzo took the time, and made sure, that what we were getting was exactly what we asked for! His knowledge of every vehicle, his communication about every feature and even the speed at which he was able to navigate different options that were available were very impressive. He is definitely an asset to Irvine BMW and I have already recommended him to several of my friends and colleagues who are interested in purchasing a BMW.
We are VERY PLEASED with our experience!

Purchased my first BMW with the help of Brandon Kim. Brandon made this process one of the easiest that I have experienced. He was always there to answer any questions that I had and gave no pressure. He was willing to work with me in every aspect.

He was also able to give me great advice on helping me decide between the interior and exterior colors. After the purchase, he followed up with me to see if I was enjoying the car, which of course I was! I highly recommend seeking out Brandon if you pay a visit to Irvine BMW.

Beware of the shady finance department. I just purchased my 3rd BMW and as much as I like my new car, I would never buy from this dealership again!

I purchased my last BMW from the Newport Beach dealership and had a great experience so I know it is possible.

I purchased a 2020 BMW convertible on June 5, 2020 from Irvine BMW. Our Salesman was great and we love our car.

Beware of the finance department. They told us one price and after reviewing the contract, they changed the price. I should have thought something was wrong when they told me they needed cash or a check for the down payment which was $10,000! I am not sure who carries that much cash on them. They literally had the salesman follow me to my bank so I could give him the deposit. I offered electronic wire, Zelle, Venmo, credit card and they wanted cash.

A week later I get a call that the wrong contract was used and that I needed to sign a new one. Again, odd! After reviewing the new contract, I saw the additional charges they slipped in. I immediately called the Finance manager and explained what had happened. He did not apologize or try to rectify the situation. He had the finance man Ted call us. Ted told my husband that's just the way it is.

Dishonest
Disorganized
Disgusting customer service
Disappointed

That is what you can expect from BMW Irvine!

They almost had lost me .! Lucky for them I met Maz in sales and since then I have purchased 2 more cars from the great Irvine BMW. We also
service our cars there and have just as good of an experience. Thank you Irvine BMW and your great management team .!
Don Minooei

Sales staff lies. Make sure you research what they tell you. Walk away and double check. It's better than being stuck with an overpriced piece of junk. Infiniti would never treat their customers like this. Online service request doesn't work.

AJ in the service department was very nice and helpful. I was able to drop my car off the same day I called and they were able to provide me with a loaner car on very short notice. They put new brakes on my car in about a half day! I have always used the Escondido Mini Cooper Service Department (I live in San Diego but work in Westminster) but they require a weeks notice and have taken several days to fix similar problems. I will continue to use the Irvine Mini/BMW Service Department for my Mini Cooper as their service was far better than I have been receiving in Escondido!

Amazing buying experience from Renzo and Jarod.
I was able to locate the vehicle I was interested in on the website. Renzo reached out and we started communicating via text. Outstanding service and buying experience upon arrival at the dealership.
Highly, highly recommend if you re looking for a smooth and seamless buying experience! Thanks Irvine BMW and Renzo - you rock!! I m loving my unicorn!!!!

Long Leho was great! He took time to show me how to work the gadgets in my new car!

After tons of run around or unreturned calls from other local BMW dealers, I decided to give Irvine BMW a shot and got connected with Jesse Jia.

Jesse made this by far one of the quickest and easiest new car purchase I ve encountered. Not only was he extremely responsive, he got me the best deal of all the dealers I talked to.

I highly recommend Jesse Jia at Irvine BMW.

Ruben Garcia was very helpful, friendly and efficient! Great experience!

Mr. Gary provided great service and made it extremely convenient for me to get my vehicle serviced. He got my loaner car and repairs done by the time he promised. Awesome person.

Had the most pleasant experience with Omar Elarabi! He was patient as I test drove multiple cars and was very knowledgeable about each car. He was very genuine in the fact that he truly wanted to help me find a car that was perfect for my lifestyle. Highly recommend Omar - he is a great salesman that actually cares about the customer. Thank you so much Omar!!! I will always be a BMW customer moving forward thanks to him!

Carolynn Nguyen was extremely professional throughout the entire process and made it very rewarding. Thanks Carolynn for all you do!

Horrible service. Appointment times mean nothing there. Also avoid this place for price gouging. They wanted 200 bucks for an oil change.

Just bought a X5 from Brandon Kim today and Brandon is excellent on his service. Purchase process is so smooth and he is the best salesman I have ever worked. In fact I leased a car from Brandon for my wife two years ago. I will recommend his service to my friends. Brandon always has good deal and service!!

Gary was quick, and got me in and out the same day with my car repaired for FREE!!! He is also a nice guy who makes it almost fun to take your car in for repairs!

Thank you Vasilis Hronas for the incredible service!
You are the best!

I was in the market for a BMW, so I figured I would try to send an email to BMW Dealers within 100 miles to get best deal.
A few minutes after sending email, I received phone call from Shawn Y. Shawn was great and I highly recommend that you work with him. He was well versed in BMW, patient and eager to help. I had my list of questions that Shawn answered them all. I actually live about 2 hours away from store, And I was planning to go there on weekend. Shawn offered free delivery to my work place which was outstanding. The paperwork portion of the deal was also painless He brought paperwork to me to sign.
The entire experience was painless. Friendly and knowledgeable service and NO pressure tactics whatsoever. If you are looking for a BMW, I highly recommend making the drive to IRVINE and see Shawn.

Repairs were flawless, done quickly, and the morning drop off was smooth. Thanks for the "loaner" vehicle also. I'm sure to return whenever repairs are needed. THANKS!

I m a returning customer and I got my second BMW here. Chris and Nolan are very friendly and helpful. Great experience.

Jesse, Roger and Oscar have been amazing. Got me in the car I love. Went above and beyond in every way. Thank you!!

Always a pleasure to deal with Renzo and the team at Irvine BMW!

Never go there rude sales man and no manager to talk

Brought in my vehicle for the 1st time here for an oil change and to check up on a few things for my 5 series. Super quick and responsive service. Very nice facility as well. My service advisor Jesse Alter and his team we re incredible. Got my oil change and they were able to identify and fix a few other minor issues at a very reasonable cost. Great communication and service all around. Will be making this my home dealer for services moving forward. Thanks Jesse and Irvine BMW team!

WHERE DO I START!! WISH I COULD GIVE 50 STARS!! I have leased 2 cars in the last month from Irvine BMW. Was in a devasting accident that totalled my car and Danny Miller was so amazing with me. Patient, caring, and kind. Putting my experience and well being over the sale of the car. Checking on my health and making sure the second car exceeded my expectations when my insurance was less than helpful. Once in the finance department, Shelly Fisher was amazing as well. He was so thorough in explaining every aspect of the lease while holding a conversation and making me feel so comfortable. He gave me such an honest and comforting feeling, explaining every detail without overwhelming me or feeling pressured. Superior quality not once, but twice. HIGHLY RECOMMEND.

Couldn't be happier choosing this location. Overall a great experience. Special thanks to Shawn for helping me out.

Brought my car into the service bay to have the tire pressures checked and Daniel P. was quick to help check the pressures of each tire. He found that the front passenger tire was only at 10 PSI and brought it back to spec, and made sure the system was reset too.

Two years ago I texted Irvine BMW stating what I was looking for and what I could pay. Within minutes I received a text back stating that they had a car that met my needs. I was surprised. I drove down and met Andrew Einhorn. I ended up with a 2-year lease that was perfect for my situation. Two years later the lease on my 328i is over, so I started the research again. I must have texted and emailed Andrew 30 or more times asking question after question, and he ran numbers on a dozen or so lease options. Andrew always remained helpful, patient, and professional. After a month of me looking at a dozen different cars, once again it was Andrew who made the difficult, doable. What a pleasure it is to work with Andrew. He is a great guy and very efficient at getting the deals done. Thanks Andrew. See you in a couple of years!

Irvine BMW is a first class dealership. Showroom is immaculate. They take care of your every need. Everyone says hi in the showroom. My sales advisor Ketan Patel is a top notch salesman. He s out to help me rather than pressuring to buy.

Even if Irvine BMW doesn t have the car you want in stock, go to Abdul and consult with him. He gave outstanding deals to some of my friends and helped me a lot to find the car I like. Unfortunately I couldn t get my car from because Irvine BMW didn t have it in stock.

O had an great Experience, this was the first car I bought on my own and it went so smoothly! Chris Lorentzen was so helpful with all the questions I had and concerns, I would HIGHLY recommend asking for his help!!

I just bought a car for my wife here. Bruce was the friendliest salesperson! Everything was done very quickly. I didn't even need to struggle trying to get a good deal. I recommend to all!!!

Everyone was extremely knowledgeable about anything pertaining to BMW cars and their accessories. Jason and his assistant Aaron made buying my first car a very pleasant experience. I highly recommend Irvine BMW, whether you are purchasing your first car or not!

ANDREW EINHORN you are awesome , you are beyond exceptional and I wish there was a higher rating I can give!!!
THANK YOU !!!

I had an AMAZING extremely positive experience!!!
IF YOU NEED A NEW BMW ask for ANDREW EINHORN!!!

Excellent dealership. As a current theme in my reviews, I don't like to waste time at all.
This is especially true when shopping for a new vehicle via internet, phone , looking for a dealership to cut straight to the chase since I've done the research and know what I'm buying.

After a very extensive search, and going to multiple BMW dealerships around the LA / OC / SF / SB / SD Area the past month,
I had such a positive experience here AT IRVINE BMW !!!!!!

This place has the largest inventory, professional staff and best service.

ANDREW EINHORN went above and beyond to get me the best deal while providing me with top notch service throughout the sales process which was easy and stress free.
What I appreciated most about my experience was that our conversation was straight to the point and absolutely no pressure!!!

I had no appointment and I got great reception!
The experience was ABSOLUTELY AMAZING ,His fairness in negotiating was TOP notch.

For those looking to lease or buy your BMW CAR , I would say look no further than IRVINE BMW !!! And ask for ANDREW EINHORN!!!
He is a true professional, he makes things very streamlined throughout the process. He started by taking my inquiry seriously and gave me a competitive number that worked.
This is the busy time of the year too, so bonus points for making it happen !!!

He also followed up with us and made sure we got home safely !!!

THANK YOU ANDREW EINHORN!

Excellent service as always. Irvine BMW makes the process easy and painless.

I've always had a superior experience at Irvine BMW. I got the best deal by far on my lease and my BMW genius Susi Truthman was incredibly knowledgeable. She helped me become familiar with all of the key features my model has to offer and I know I can always go to her with questions. I had a small question the other day and she made special time to see me when I stopped by last minute. She explained everything in detail and helped me quickly so I could get back to work. I highly recommend going to Irvine BMW if you need anything BMW or Mini related and definitely take advantage of the genious team. They're on point! Susi's the best!

I am very impressed of their services from sales to vehicle service and loaner cars. Very efficient and on time.

Had a great car buying experience with Chris Lorentzen. He has a great personality and he made the process quick and easy. I would definitely recommend working with him at Irvine BMW.

Leased X1 from Ketan Patel. My first BMW and love the car. He is a terrific salesperson, very knowledgeable on all the models, car enthusiast, patient in helping us find the right vehicle. No pressure, and so easy to work with. Thanks Ketan!

The Stephen Redken has no idea how to start with customer service. Lee and Tracy - best BMW sale people I could ever deal with, however, it seems there is a huge gap between that and what comes from the top down. Shopped elsewhere to purchase our two BMW's and referred our team to another dealership. Mr. Shelly - hope you fix this because this will hurt your bottom line.

I came to the BMW dealership in Lake Forest and I met a great car salesman named Aaron Hawkins, I was thoroughly impressed with the product knowledge and customer service that I received from Aaron! He was very patient with me and he found the perfect car and of course a great deal! Great staff and very friendly! Thanks lake Forest BMW you rock!

Probably the most enjoyable car buying experience I ve ever had. Seriously, if you re in the market for a car, you have to check out Shawn and Irvine BMW. Shawn is very responsive, he listens, and is a wizard in getting the deal done. He was professional and made things happen quickly. Total time spent buying the car ~ 1 hours and I got the deal I wanted. That s unheard of!

I went to Irvine BMW Mr. Behrooz Moini helped me fine car that i was looking he spend so much time patently to show me the car that my daughter was looking for
and his manager Fred made sure i get the right deal and went out of his way this made me to go on and buy 2 more cars so now i am paying less mony and we got a new 528 and two 328 thanx to mr Bruce Moini and Fred his manager in this economy they save me $200.00 a mount
thank you from Bahrami family

Went in to buy my first Bmw last week. Amir was very helpful with the whole process. I really enjoy the experience here and wanted to share my experience with others as well. If you want A good experience this is the right place to go. Thanks Amir and Irvine Bmw!

Update 02/14/18:

Today I went in for questions regarding my BMW I purchased. I noticed it had two small dents on the right fender and the hood color was a bit off. Yi-Wen, the sales manager, came by and asked what my problems were, I went over with him all the issues I had and he took care of it for me just like that. Another great experience on Valentines Day!

Irvine BMW has a convenient location, friendly staff and a very sizable inventory of cars. I was greeted upon my arrival and left in my new car a couple of hours later. I could not be any happier with the level of service and hospitality I received.

Artin is the best! Always great customer service whenever I come in, he s super friendly and helpful. I will be going to Artin for many more years!

My wife and I bought 2 vehicles from enzo and I have to tell you, I always have a great experience with this sales person. He goes above and beyond to give you a great deal and a fair monthly payment on the car. There are many dealerships that we have been to and I've noticed that other dealers don't even want to negotiate on prices. So we stuck with Irvine bmw and we will stick with the same salesman.

Thanks enzo

Outstanding customer service! I dealt with Seph Dietlen who is an outstanding sales person. He was very professional and personable at the same time. He really cared about my needs and made it obvious that he was not just trying to sell cars, but meet his customer s needs. After several months, he was able to find the specific car with the package and accessories I wanted. After test driving and obtaining additional information on the vehicle, I had some reservations about whether it would meet my needs. Instead of trying to make a sale, he suggested that I take some time to obtain the information I needed to make a decision. He then followed up with me the next day and we met to discuss pricing. It was a real pleasure dealing with him through this process even during price negotiations. At no time did I feel any pressure from him and in fact felt that he was very helpful in my obtaining the price I ended up with. I would recommend Seph to anyone looking to make a purchase of a new or used BMW at Irvine BMW.

I got my first BMW from Irvine BMW 16 months ago. I was so excited to get my first luxury car. As a new attorney, I could only afford Hondas for the longest time as I built up my practice. After working hard for a few years, I was finally able to afford a BMW. For the first 16 months, I really enjoyed my BMW and the comfort it provides.
However, that all changed when I was notified about a safety recall (Recall Campaign No. 19V-349). BMW does not have a remedy for this safety recall at the present time. The safety recall doesn't affect many people since it involves the backseat. Also, from what I've read, there are no safety issues as long as folks in the backseat are wearing their seatbelts. Well, my child rides in the backseat, as do other children (friends, nieces/nephews). I can tell the kids a hundred times to keep their seatbelts on, but I can't look in the backseat the entire time that we're in the car. Kids like to push buttons, and could have the tendency to take their seatbelts off while in the car. This obviously terrifies me (as it should any 2018 X1 drivers with children in their backseats).
I did what any reasonable person/father would do. I called Irvine BMW. The man I spoke with on Sunday (7/28) in the evening was very short with me when I asked him about the situation. He told me (with a sharp tone) to call customer service on Monday (which is standard procedure, but the sharp tone wasn't necessary). Today (7/29), I called Customer Service. I spoke with a woman who was just as short with me as the man the previous day. I didn't expect empathy, but as a human, I did expect a hint of sympathy. After all, this was her company that sold/leased vehicles that could hurt children. She could've cared less, and just tried to get me off the phone as soon as she could.
Anyways, this will obviously be the last BMW that I ever lease. The only reason why I looked deep into the safety recall was because we were looking into purchasing a BMW for my wife.
Not only do I recommend avoiding BMW altogether, but if you choose to get a BMW, DO NOT USE IRVINE BMW!!!!! Go to a BMW location with better customer service.
Respectfully,
Jeff (reluctant lessee of a 2018 BMW X1)

Quick oil change and car wash today. Gary was terrific.

We have had BMWs since 2009 and we have worked with different dealerships. This dealership is a different experience. So far we got two of our cars from them. We worked with Andrew Einhorn and his assistant Kyle Parker. They put the time to make sure they are finding the car that meets our expectations and what makes this dealership different from the rest of the dealerships is Andrew himself puts the time after we were done with paperworks, he sat down with us and showed us all the capabilities that our car has to offer. Kyle is a very knowledgeable person so together they make your experience a very sweet one. By the way, we live about 1:30 away from them, yet decided to go to them and get the car.

Always a pleasure working with Irvine's BMW team. This is our 5th BMW from this location and it's always is a great experience from beginning to end smooth and painless everytime. Thank you Paul and Yi-wen.

After over $5,000 worth of work not one smile from anyone in the whole dealership. They are all like zombies and they didn t even wash the car. Very very very poor customer service.