Intuit, Inc & Subsidiaries Review

We have 2018 QB been trying remove admin password tried contacting support and they say can't do anything about what about our choice to have password or not if you go on their forums they deleted people complaines now people going to review all on Google QB will lose their customers we had this issue for several years we want it to be removed but I guess no one cares about their reputation..

can't reach this company by phone. are you a legal business? you pretended to be part of dell. i made a payment to your company. unable to reach you about this payment. phones are busy. i need to know, where is my payment for dell and you charged me $10.99 to process payment.

Horrible company! Horrible customer service! Horrible product!
I purchased the State edition and it resulted in me along with 1,000's of other Utahns getting audited. Then, to top it off, they have taken 3 months to attempt to process a product purchase refund and said it went through when it ABSOLUTELY didn't as the card they sent it to is closed. Promised to call me back, and have yet to. Do not use TurboTax! They will rip you off and provide ZERO customer service.

I HAVE USED turbo tax for many years and been happy. This year my CC WAS CHARGED for both FEDERAL and STATE RETURNS WITHOUT asking me which I wanted to pay for, In CA we do not have to file taxes if we do not owe money, When I called customer support aprx 2 hours ago I was told that they could not reverse the chgs. on my CC, EVEN THOUGH I HAD NOT CLICKED ON
"FILE". I WILL BE SPEAKING W/ THE BBB IN CA.
PS I have now been on hold for at least 30 min. waiting to speak w/ someone in 'TECH SUPPORT"

This is by far, the worst company to deal with. Their customer service will never know what they are talking about, they will put you on hold for 20 minutes for a "transfer". Why? Oh I should mention you will always talk to someone out of the country unless it's the sales team. Yay!

If you decide to go with Intuit, you better hope you never have an issue worth contacting them about or you'll go nuts trying. Actually, you'll want to strangle the person through the phone.

0 stars.

The software does what we need

Though the software works well, we do have a few issues from time to time, we have submitted the bug reports. The thing that I am unhappy about is the sales process. We called and spoke with an Intuit Sales person and he recommended the Premier version and, as it turns out, this version is way more than we needed and we not using all the features that the sales person said we needed.

Can't transfer my saved backups on to my Quicken 2017 and couldn't get a phone assist without waiting over 1/2 hour. I tried online chat and he couldn't help me. I am furious. Quicken is very expensive for a Senior living on Social Security. I feel ripped off!

I must say, I was a happy customer and gave this company thousands and thousands of dollars of my business. but they started dropping support to older versions even if you would agreed to pay, arm twisting you to upgrade and pay a whole lot more.

It is my personal experience that thiis company is no longer what it used to be. I like to migrate to MAC, when I went to purchase the test version I was told that I did not have to wait since the new 2014 release was to come out within 15 days and I would be upgraded.

I have made numerous calls and spent more than 4 hours on the phone and there is nothing but excuses.

Intuits refuses to listen to the recorded conversation made during their sale.

today's excuse is that I have missed the redemption period but there is also record that I have made phone calls on this issue before within my redemption period.

they were just late in their release and do not want to honor their promise.

I was planning to switch my entire company from PC to MAC quick books, but i will consider other options at this point. I am sure there are better options out there from companies that truly honor their promises.

I am not a happy guy. Intuit is no longer a team player in my case. I had to buy 10 licenses, their loss.

Roger

I was there to see a friend, great, clean, and well maintained offices.

they will play around with you like a soccer ball and freeze your payments with their stupid verifications which takes forever, you get an auto-response email right after you send any docs but then no one contacts you or gives you any updates you have to keep on calling every time they need something else they making you feel like you are a scammer

Worst customer service I have EVER dealt with. Horrible, horrible, horrible. Would not recommend to my worst enemy.

So far it seems to be pretty simple to use. I will post another review when I get better familiar with it.

Worst company in the world.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Takes way too long to deposit ACH payments into my bank account. Its been a week

Since I've been using quick books, running my business has never been easier. From banking to estimates and invoicing...just a few clicks and im done. I am not sure how I would do without ut

I have dealt with 3 different techs trying repeatedly all the same steps and taking 30 minutes to an hour each time to solve my problems. I have purchased CA state as an additional state for the last 15 years but when I need to redownload it they don't even show up under my downloads which are suppose to be available. I have a new computer and must redownload 2015 CA and the techs have not been able to figure it out. Need help soon.

Upgraded to Quicken 2013 deluxe 2 1/2 months ago, can't get it to work, customer service is lousy. I recommend don't buy Quicken. I have either called or sent an email to Quicken everyday for the last 75 days, never get a response back. I have been told over 10 times in the last week that my problem has been escalated and I will get a call back shortly. Yesterday I waited 8 hours, no call. QUICKEN STINKS AND SO DOES THEIR CUSTOMER SERVICE.

If I could give NEGATIVE stars I would.

STAY AWAY FROM THIS COMPANY ! I HAD used QB for 25 years DOWNGRADED to 2014 Premier
WHAT A JOKE.

ZERO customer service

ZERO support

Great Products Great Company... And that's just the beginning!!!

worst customer service ever the do the exact opposite of customer service, whatever it would be the answer will always be NO, WE CAN'T, WE WON'T, IT'S THE POLICY

Our administration is excellent. Being online and getting regular new updates boost all confidence in accuracy.

Turbotax = Scam. Applied practitioner of bait and switch methodologies. After an hour of filing, "Free" turned into $144. Never again... Shouldn't be penalized for student loan repayment. Suck it Intuit... You just lost a long time customer. Thank Gawd for H & R!

Actually if I was just rating costumer service, I would have to have negative strars (what ever they may be). I have used Quicken by Intuit for years. last year it stopped working. I tried to contact Quicken to determine why. Never was able to talk to one of their personnel. My call was shifted out of country to I don't know where (My Pay Pal Accunt simply indicates payment was made to a business out of country). Was told could fix my program and give me 2 years support for $XXX.xx. the program worked again, but I realy don't understand why I had to pay for a program I had purchased from intuit in the first place. Spent days trying to find out. Even called their corporate office. I sincerely hope none of you folks out there who are using Quicken have to go through this experience. If I could find any program that was locally supported I would switch in a heart beat. I don't know that this was a scam, but when yoiu believe all your financial data for over a four to five year period is lost, and you can't get hold of the company one can become desperate to save the files. Straight forward contact and an explanation of what happened is not unreasonable to expect from a corporation of this magnitude.

BEWARE! I had to make contact with TurboTax support. I explained that my voucher for state e-filing would not work. I was told that there was nothing they could do and that I would have to pay the money to file. I was told that I was speaking with the SouthWest call center. I started with a guy by the name of Nathan. He then passed me to a girl named Amanda who thought that my issue seemed to be hilarious. I then requested her superior and she would not provide information or offer to transfer me. I was able to get that his name is Dylan and that he is the operations manager. She told me that her title at the beginning of the conversation was supervisor and then miraculously changed her title to coach when I asked again. I then brought this up and said, "Which one is it?". She said it was Supervisor/Coach. I find this hard to believe. She then said she was going to get an address so that I could snail mail my concern. Then comes back and says she doesn't have one. I am furious by this point. She tells me that the is going to escalate to tier 2 and have them email me. Then later refers to it as an email from the office of the president. As I am frustrated and getting nowhere, I hear other people listening in who also think this is comical. I have still not received an email. Bottom line is that this company is completely unprofessional. I spent money on something I am unable to use now. I have used this product for many years and will no longer be using it. I will be sure to spread the word to my friends who use this product.

I just spent 2 hours plus in a remote session (Ref #504109805) with Intuit tech support and unlike former sessions, which were helpful and productive, this was a frustrating disaster!! The tech seemed in a rush, her speech was difficult to understand. It might have been her accent mixed with equipment problems?
I asked her to turn the call over to someone else she declined. As a result some of my account list was rearranged but the bottom line goals weren t achieved. Very Aggravating!!

Stay awayi from this if you need payroll. Total incompetence. Seriously. What a joke.

Surely the QuickBookprogtamm is useful and perhaps evenenjoyable but time is a tyrant. I have other things that. I can not take time off (write). Thanks and I wish the whrole staff of Google a goodday.

No words can describe my frustration with intuit and they're so called "customer service". I have never in my life, experienced this type of unprofessionalism from a company. They're customer service has been the worse by far. 60mins wait on the phone is just ridiculous to get a rep on the phone and when I do get someone, they are not capable of resolving my issue. I should have trusted the bad reviews online from Intuit, but never again will I ever do business with this company.

I have been waiting a deposit for over a week now and they still haven't released my funds. On top of that, my customer's event was last week and I had to pay out of my money to cover for the event because Intuit has my money on hold.

I called several times every day and the waiting time is always 45mins to 65mins. They said the customer was not answering the phone to confirm the transaction and they left him a voice mail to call them back. What customer is going to be on hold for 60 mins to confirm a transaction? If it were fraud what I was committing, by this time, the customer would have contacted his bank about it. I spoke to many of they're reps and they were not able to help me, they just contradicted each other.

Right now, I'm hoping they finally release my funds tomorrow. I'm sure this is not all I'm going to go through tomorrow.

Please, people do not do business with them!!!! I don't recommend to anybody!

Really nice offices down here its a really calming campus

They are one of the other huge occupants of real estate in mountain view besides Google

Told repeatedly by their TurboTax software I do not know my own SSN !!
(ok so I typed in one of many SSNs wrong. But where!?)

Told to fix "2 errors" to e-file, but not allowed to edit !! On the last day to file under an Extension, 15oct2020.

No live chat?, no phone chat?, no "24-7" customer service?
That day,,, finally got a call back and told I had to upgrade and start over. Ugh.
(See the rest at the other office location.)

We're a 5-attorney law firm and have used Quickbooks since our founding, 20 years ago. Quickbooks is easy to learn and use, and as our firm grows we're able to add features to accommodate our needs. With our payroll service subscription tax tables are automatically updated, saving me time and preventing errors. The automated reports are easily transmitted to our accountants for corporate tax planning. Maintaining a small support staff is part of what contributes to our firm's success. As office/business manager, I'm responsible for billing, bookkeeping, payroll and HR duties, and Quickbooks' many automated features make it possible for one person to do it all.

This campus is very clean. Never saw anything to complain. People are friendly.

Awesome accounting software company to offer hassle free bookkeeping & payroll products

As someone who was a stay-at-home mom for almost 3 years who then decided to open her own business and dive back into the world of computers - I am very pleased with QuickBooks. I find it quite user friendly. I just had a quick tutorial from my accountant for about an hour one evening, and then I just occasionally have a question here and there as I learn new things. But all in all, I am very pleased and would definitely recommend the program.

I think I am being hacked, I am locked out of my account and when I call their number it want;s to get into my computer

Memoranda for Record
9/9/2013 15:21
To: Mr. Brad Smith CEO Intuit

SUBJECT: INTUIT NOTICE OF CATASTROPHIC FAILURE

FROM: David Oldani - CEO

Mr. Smith

After 5 days+ of an Intuit credit card gateway processor outage, I bring the problem noted below to your attention and ask you for immediate resolution. In my 40 years in the computer business I have never experienced or witnessed the total collapse of computer systems best practices, absence of system processes, poor project management, inept software engineering, and technical support as I am now witnessing with your company.
Each hour that your system is inoperable is causing our business harm as we have a stellar reputation for extremely highly reliable and stable service.
To with: I ask for immediate resolution and priority attention to this brings your credit card gateway back into service. The itemized information below is from a stream of support calls, as documented internally. Essentially:
ITEM: Your merchant gateway became unavailable without notice on 9/5/13 at approximately 1500
ITEM: For the first several calls, your support staff conveyed only a minor issue, and conveyed only minor delay.
ITEM: As discovered, INTUIT moved this functionality from AZ, to Washington State without a BACKUP plan, and no client notice.
ITEM: Your staff confirms in follow-up that this merchant server has NO DISASTER RECOVERY Process: NO HOT Standby: & NO Backup
ITEM: Repeated contact with support required me to PRESS for information to accurately assess the problems, as support information was inaccurate, misleading and incomplete.
ITEM: Support call wait times are 10 to 25 minutes
ITEM: Support representative do NOT know their PHONE extension and the one given was NO Longer in service
ITEM: Your Software experts to date are unable to resolve web server problems.
ITEM: No Test methodology: NO cutover plans: Just 'Try it now'
ITEM: Your notice on Saturday, 9/7 stating that its resolved was premature and wrong.
ITEM: Your staff will not accept help to isolate software system problems, although we offered an NDA.
ITEM: Promise by your staff to work continuously through the evening and Friday nite to resolve this very doubtful as the problem continues (it s Monday pm). I offered to fly someone to Mountainview (or location) to assist, without even a no thanks.
ITEM: Your project team failed to understand that a new/renewed security certificate would be needed when this server was relocated.
ITEM: you did not have source control of the DLL software, and had to ask us for a copy of YOUR own program.

We have passed the good intentions stage as your company has impaled all it s users on the horns of this dilemma, and we now find ourselves in an untenable situation. I would appreciate a call from you, but believe you are far removed to communicate with your clients, possible afraid of a legal liability. Simply stated, we need immediate resolution and accurate information to assess this problem.

Everybody makes mistakes, but the litany of Intuit problems continue to compound and astoun. It's 1972 all over again.

this is the home of one of the crappiest customer service on the planet. They Promise to refund your money in 10 business days if you do not like the product then they give you the run around and 7 weeks later they are still dragging their feet on how far up there butt their head is and not sure what to tell you to give you your money back. Out sourced customer service from people who barely speak English and a nightmare to deal with.

QuickBook Premier

Deep sigh, too much to type, so will cut it short.

We purchase quickbook 2016 in Fall of 2016. From 2016 to 2017 we have been getting various error messages and I had to pay to fix it in 2017. Then whatever they did was not fixing the issue I had to upgrade to solve the issue is what they said to me, they can not do anything about it. So i had to purchase quickbook in less than a year. They only good thing is that they gave me discount but i refuse to purchase a new quickbook in less than a year. On top of that, the upgrade is no different, it seems like they just fix the 2016 problematic quickbook, and called it 2017 for it to be purchase again. This has never happen before, however am upset because after months of calling i had to pay again for them to fix their problem. I should have received a free quickbook, because they sold me a default quickbook, keep fixing it, tell me its ok, then the problem arrive again. This is a marketing strategy.

Took me 6 calls over 6 months to get them to stop charging me. Never a refund. Still not sure I'm off the billing cycle. Crooks.

Do NOT download QuickBooks 2014 update if you use their payroll. It doesn't work and has huge issues; especially if you have a lot of employees. Printing checks, stubs, and even getting into the payroll system just crashes it. After a while you will crash it so many times that it will corrupt your data. We have 200 people we can't pay - not cool.

QuickBooks used to be great. But it seems like they are too focused on upselling and new cool features and less concerned about testing and getting it right. Brad Smith - we need you to reconsider. Please ignore the shareholders, spend the $ getting the product right, and the money will come.

Awesome company. Filed my taxes with TurboTax and it could not have been easier. Had a question about a possible deduction that the representative was able to quickly resolve. Definitely would recommend!

The software is user friendly, affordable and just makes sense. Anybody can learn to use it!

I've been using QuickBooks since the first DOS version 1.0. It has always performed well for me. The improvements made over the years have truly enhanced the operation of the software. My accountant loves the reports which makes getting my taxes done each year super easy. I wouldn't run my business without Quickbooks.

QuickBooks is a wonderful software program which we've been using for years. Recently, we switched to the Non Profit Edition (online version) and are absolutely blown away at how much it has to offer! The help received to upload the business was incredible and the agent was extremely kind and understanding.

Intuite Go Payment they will hold your Money for no reason and Risk Management they will hangup the phone.