Linda Miessler

Review of Intuit, Inc & Subsidiaries

I HAVE USED turbo tax for many years and been happ...

I HAVE USED turbo tax for many years and been happy. This year my CC WAS CHARGED for both FEDERAL and STATE RETURNS WITHOUT asking me which I wanted to pay for, In CA we do not have to file taxes if we do not owe money, When I called customer support aprx 2 hours ago I was told that they could not reverse the chgs. on my CC, EVEN THOUGH I HAD NOT CLICKED ON
"FILE". I WILL BE SPEAKING W/ THE BBB IN CA.
PS I have now been on hold for at least 30 min. waiting to speak w/ someone in 'TECH SUPPORT"