Actually if I was just rating costumer service, I ...

Actually if I was just rating costumer service, I would have to have negative strars (what ever they may be). I have used Quicken by Intuit for years. last year it stopped working. I tried to contact Quicken to determine why. Never was able to talk to one of their personnel. My call was shifted out of country to I don't know where (My Pay Pal Accunt simply indicates payment was made to a business out of country). Was told could fix my program and give me 2 years support for $XXX.xx. the program worked again, but I realy don't understand why I had to pay for a program I had purchased from intuit in the first place. Spent days trying to find out. Even called their corporate office. I sincerely hope none of you folks out there who are using Quicken have to go through this experience. If I could find any program that was locally supported I would switch in a heart beat. I don't know that this was a scam, but when yoiu believe all your financial data for over a four to five year period is lost, and you can't get hold of the company one can become desperate to save the files. Straight forward contact and an explanation of what happened is not unreasonable to expect from a corporation of this magnitude.