Berenice Solis

Review of Intuit, Inc & Subsidiaries

No words can describe my frustration with intuit a...

No words can describe my frustration with intuit and they're so called "customer service". I have never in my life, experienced this type of unprofessionalism from a company. They're customer service has been the worse by far. 60mins wait on the phone is just ridiculous to get a rep on the phone and when I do get someone, they are not capable of resolving my issue. I should have trusted the bad reviews online from Intuit, but never again will I ever do business with this company.

I have been waiting a deposit for over a week now and they still haven't released my funds. On top of that, my customer's event was last week and I had to pay out of my money to cover for the event because Intuit has my money on hold.

I called several times every day and the waiting time is always 45mins to 65mins. They said the customer was not answering the phone to confirm the transaction and they left him a voice mail to call them back. What customer is going to be on hold for 60 mins to confirm a transaction? If it were fraud what I was committing, by this time, the customer would have contacted his bank about it. I spoke to many of they're reps and they were not able to help me, they just contradicted each other.

Right now, I'm hoping they finally release my funds tomorrow. I'm sure this is not all I'm going to go through tomorrow.

Please, people do not do business with them!!!! I don't recommend to anybody!