Bryon Hamilton

Review of Intuit, Inc & Subsidiaries

BEWARE! I had to make contact with TurboTax suppor...

BEWARE! I had to make contact with TurboTax support. I explained that my voucher for state e-filing would not work. I was told that there was nothing they could do and that I would have to pay the money to file. I was told that I was speaking with the SouthWest call center. I started with a guy by the name of Nathan. He then passed me to a girl named Amanda who thought that my issue seemed to be hilarious. I then requested her superior and she would not provide information or offer to transfer me. I was able to get that his name is Dylan and that he is the operations manager. She told me that her title at the beginning of the conversation was supervisor and then miraculously changed her title to coach when I asked again. I then brought this up and said, "Which one is it?". She said it was Supervisor/Coach. I find this hard to believe. She then said she was going to get an address so that I could snail mail my concern. Then comes back and says she doesn't have one. I am furious by this point. She tells me that the is going to escalate to tier 2 and have them email me. Then later refers to it as an email from the office of the president. As I am frustrated and getting nowhere, I hear other people listening in who also think this is comical. I have still not received an email. Bottom line is that this company is completely unprofessional. I spent money on something I am unable to use now. I have used this product for many years and will no longer be using it. I will be sure to spread the word to my friends who use this product.