InterContinental London The O2

InterContinental London The O2 Reviews

Reviews 1762
4.6
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Great looking modern hotel with direct access to t...

Great looking modern hotel with direct access to the 02 arena. Fantastic views over the Thames and Canary Wharf. Rooms are comfortable and luxurious feeling. Coffee machine supplied in the room (only 1 pod of coffee each though - we had to More

Very nice hotel, but let down when extra bed, whic...

Very nice hotel, but let down when extra bed, which had been promised at 3pm check in, still had not been made up at 11.30 pm when we were ready for bed, despite a phone call at 6pm.

Good: Wonderful location, friendly staff. Comfort...

Good: Wonderful location, friendly staff. Comfortable bed. Excellent breakfast.
Bad: Very slow check in, chewing gum stuck to menu in room, old tissues left in room. Litter left in elevator.

Three night break at this lovely hotel right next ...

Three night break at this lovely hotel right next to the O2 Arena. Why have we not stayed there before! A special guest walkway through to the arena and back which is open till 1am. Maro at reception was very friendly and gave us an upgrade to a river view, thank you. The room was super. The breakfast was buffet style, hot, cold and catered to any dietary needs.
Our last morning we were offered a lift to the station, in one of the hotels luxury vehicles by Rob, one of the limousine drivers. Rob was extremely friendly and helpful. And yes Rob, we will be having some Biltong and Wors.

We will definitely be back to stay in the future.

norma

Beautiful hotel. So easy to get to. Plenty of park...

Beautiful hotel. So easy to get to. Plenty of parking. Reception is stunning. The room was so comfy, so clean. The staff couldnt do enough for us. Everything about it is 5 star. The finer details have really been thought about. The location was fantastic, a walkway Into the 02 arena and then a 10 minute walk to the Emirates sky ride where you can then go anywhere in central London. Completely wheelchair accessible.

Couldn t fault it! Truly 5 stars! We arrived early...

Couldn t fault it! Truly 5 stars! We arrived early, greeted by all as we walked into the hotel and managed to get checked in with help from a lovely lady on the concierge desk. Check in was very easy, informative and personal. We were staying for the Ariana Grande concert and was signposted for everything we d needed to do. The hotel room was very modern, big and clean with two walls of windows with amazing views of the London skyline. The bathroom/ shower was perfect. We didn t manage to use the gym/ spa but did have a look and wished we had. We will be definitely staying here again for a concert as the tunnel to the 02 takes seconds and we were in bed 15mins after the concert had finished. All staff members we met were very friendly, attentive and helpful!

At present I have a on going dispute for be impart...

At present I have a on going dispute for be impartially treated due to mental health issues. Also company failed to investigate my issues thoroughly inside they bring big security to patronised a security specialist with sixteen qualifications. People are being put in chathagory. Those that don't fit are treated impartially also being bullied on your own rights totally disgraceful. Since Brexit all I face from businesses and people are direct discrimination. No person in hotel.are trained to treat I'll clients with Equality and diversity. You are looked down on treat like trash and when you complain security are called to frighten you. Customers service really poor. After my complaint is ignored am now looking at my next option all person are Equal I will not sit until conventional recognize my complaint and action it to resolution.

Really nice hotel, only stayed for the one night. ...

Really nice hotel, only stayed for the one night. Very impressed with the Reception and the room was well made. The reception staff were friend and courteous. Only slight gripe was in what other wise seemed like a perfect room, was that it was abit dirty under the bed when I dropped something. Also found a pair of jeans I assume from a previous guest left in the cupboard. Would recommend and would leave a 4.5 as opposed to a 4 if I could. Location is convenient, and although I knew how to get there think it could be better sign posted from the station, although I understand it is a bit of work in progress at the moment with the redevelopment of the other side of the 02 dome. Didn't eat there during the visit. Would definitely recommend the Hotel

Modern hotel situated a stone's throw from the O2 ...

Modern hotel situated a stone's throw from the O2 which meant that it was very busy. Fortunately as a Spire Elite member we were fast tracked through reception which was heaving when we arrived and were able to book in at the Lounge. Room was lovely with wonderful views over the Thames. Pool was quite when I went to swim 6pm as children are asked to leave at 5.30. Close to Tube and bus stations so excellent for travelling around London. Very enjoyable stay.

Husband and I had the most amazing stay here. All ...

Husband and I had the most amazing stay here. All of the staff were unbelievably kind and helpful. The rooms are beautiful and worth every penny. The Sky Eighteen Bar has the most stunning views at n8ght time. Room service has very reasonable prices and breakfast was delicious. On-site car parking is available, not cheap but they have a secure parking complex with valet service. Driverless bus runs from the car park of the hotel around the peninsula. Private tunnel through to the O2 dome as well as the shuttle catermeran just a short walk. Lots to see and do within walking distance or you can hope on the tube just a 5 min walk away. Complimentary services such as a pillow menu are a quick call or chat to room service/concierge desk.
I would highly recommend this place to anyone looking for a relaxing place to stay in London.

Our favourite London hotel. If you look you can ge...

Our favourite London hotel. If you look you can get great deals. Rooms are amazing. Worth staying that little bit away from the city centre in return for the quality. Only thing they need to sort is the queue to be seated at breakfast!

We stayed at the Intercontinental for three nights...

We stayed at the Intercontinental for three nights as part of our holiday. I can honestly say it is the nicest hotel I have stayed in.
We have 2 children who were made to feel special and not regarded as inconvenient. They were given a quiz on arrival and encouraged to access all areas of the hotel to find the answers, no stuffiness here!! Despite this however, the hotel feels luxurious, spotlessly clean, modern and calm, which after a day in the city was a welcome antidote. Rooms were well equipped and beds comfy. Bath and separate shower was welcome. The pool area was super and ,although we didn't visit, the spa looked gorgeous too. The bars had incredible views and an air of class.
Fabulous accessibility to O2. We wanted to see the sights of London and caught the river bus up the Thames each day which was a short walk from the hotel. A great way to see London as well as accessibility to all major attractions, we much preferred this to catching the tube.
Our room looked over the Thames and Canary Wharf which was great, especially at night when the lights came on...beautiful.
Breakfast was an absolute feast, so much choice, all freshly prepared and cooked and being constantly restocked and quality controlled. We lingered over breakfast, it was that good.
Probably the best part of our stay though was the staff. They were all wonderful, smiley, efficient, friendly to the children and so welcoming. Nothing was too much trouble for them and they went out of their way to speak to guests. Absolutely fabulous.
I cannot recommend this hotel enough, just loved it.

Great hotel and relax place ! Outstanding service ...

Great hotel and relax place ! Outstanding service and a good health club with pool/sauna. Breakfast is wonderfull. Metro is 5 minutes walk. Good place to visit london. Use the Jubile line / metro station Greenwich North

Cozy.

Really lovely hotel, we had an amazing experience ...

Really lovely hotel, we had an amazing experience and the breakfast cannot be faulted, absolutely loved it. Booking was a bit problematic though, as we ended up with a disabled room when neither of us are disabled. So potentially someone who was disabled couldn't stay that night. Also the lady who checked us in didn't mention that guests get 50% discount on parking. I had a real challenge exiting the car park and had to do a dangerous manovere to re enter the one way track. Then I had to park up and walk back into the hotel and pay for my parking. To this day I have no idea how to negotiate exiting that car park, and wouldn't stay here again just because of that, which is a shame because it's such a lovely hotel after accounting for these irritants.

InterContinental London The O2

InterContinental London The O2

4.6