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N
3 years ago

My aunt tried to make her election to have the ent...

My aunt tried to make her election to have the entirety of her IRA account put into her bank account last year. That never happened. Then she died. She also tried to make other changes to her account. It was suggested to me the form was "lost in the mail." There were 2 forms sent at the same time.

They got one and not the other. Either employees are rewarded for shady business here or they are too lazy to process items on accounts. Either way, it has caused significant loss to my aunt, who died without being able to withdraw her own money. This place is disgusting.

C
3 years ago

They always go above and beyond and truly care abo...

They always go above and beyond and truly care about each of their members. And, I absolutely love their kids membership program. It makes it fun for them to learn about money and get excited about saving. Liz in their corporate is one of the most priceless gems the credit union has in the whole organization!! So happy to be part of the CinFed family and will keep our accounts, cards, and loans all there with them for years to come!!

J
3 years ago

I have a saving account there.. That gives me a ca...

I have a saving account there.. That gives me a card number. So then i opened a bank checking card. 3yrs ago still haven't received a card. I recently was approved to receive a credit card that i never got. The call line is waaaay to long. No business such as a bank should have a hour wait to ask questions. When spectrum is faster on a call list there's a real problem.

J
4 years ago

I have had my vehicle with Cinfed Credit Union for...

I have had my vehicle with Cinfed Credit Union for over 2 years now with consistant payments. I asked for Cinfed to consider trading in my current vehicle for a new one. They denied my request for a new loan. I will most definitely not recommend a credit union who does NOT believe in their consumers. Two years of consistant payments, a better score than you originally had, and a better career still is not good enough for your company?! Absurd!!!

FIND ANOTHER CREDIT UNION. THIS ONE WONT HELP YOU .

S
4 years ago

I Love My CINFED Credit Union. No matter where I ...

I Love My CINFED Credit Union. No matter where I am and what branch I use I always get the highest quality of customer service that I know of and like to feel. You can t find a better source of financial experience in a corporation that service people and their life savings. The quality of Service and Customer Relations is OUTSTANDING.

S
4 years ago

Giving them 3 stars because which ever branch you ...

Giving them 3 stars because which ever branch you call will not answer the phone. You will wait 45 minutes at the least before someone picks up. In person they are friendly, bank is very nice helped me more then once. But it s truly difficult to get past the negligence of the phone. And before COVID is brought up I had this issue since early last year as well. COVID seems to be the go to response for less then positive customer service of late. I can t understand how a bank can operate and not answer the telephone. This is at all the branch s. Only places that do answer are the shared branches! Which can t help you in most areas. So your stuck waiting.

B
4 years ago

Dee was the young woman who worked on my Fast Lane...

Dee was the young woman who worked on my Fast Lane Loan and she was amazing to work with! Such a sweet, pleasant personality and really went above and beyond to help me out when she didn't have to. I highly recommend this place and especially Dee!

D
4 years ago

Tried to get better car loan rate. Called my curre...

Tried to get better car loan rate. Called my current credit union and after a week of no return calls, contacted Cinfed. Spoke to Eden and she was responsive, prompt and courteous. Immediately knew she got me and my needs. I am now a client of Eden and Cinfed.
Proof that bigger is not always better! Thank you Cinfed for an easy transition! Highly recommend! Bye Bye big credit union with your call center, and no follow up!

About Cinfed Credit Union

Cinfed Credit Union: Loans, Savings, and Financial Freedom

Cinfed Credit Union is a financial institution that offers loans, savings accounts, and other financial services to its members. Founded in 1934 in Cincinnati, Ohio, Cinfed has grown to become one of the largest credit unions in the region. With over 40,000 members and $500 million in assets under management, Cinfed is committed to providing its members with the best possible financial products and services.

At Cinfed Credit Union, we believe that everyone deserves access to affordable loans and savings accounts. That's why we offer a wide range of loan options for our members. Whether you need a personal loan for unexpected expenses or a home equity loan for home improvements or debt consolidation purposes - we have got you covered.

Our personal loans come with competitive interest rates and flexible repayment terms that can be customized according to your needs. We also offer auto loans at low rates so that you can get behind the wheel of your dream car without breaking the bank.

If you are looking for long-term savings options with higher returns than traditional savings accounts - our certificate of deposit (CD) accounts might be just what you need. Our CDs come with fixed interest rates that are guaranteed until maturity - which means that your money will grow steadily over time.

In addition to loans and savings accounts - we also offer other financial services such as checking accounts, credit cards, online banking tools like bill pay & mobile banking apps so that managing your finances becomes easier than ever before!

At Cinfed Credit Union - we understand how important it is for our members to have access to reliable financial advice when they need it most. That's why our team of experienced professionals is always ready to help answer any questions or concerns about their finances.

We believe in putting people first by offering personalized service tailored specifically towards each member's unique needs & goals! Our mission statement "It all comes back to You" reflects this commitment towards providing exceptional customer service while helping our members achieve their financial dreams!

Why Choose Cinfed Credit Union?

There are many reasons why choosing Cinfed Credit Union as your primary financial institution makes sense:

1) Competitive Rates: We offer some of the lowest interest rates on loans & highest returns on deposits compared with other banks/credit unions.
2) Personalized Service: Our team takes pride in delivering personalized service tailored specifically towards each member's unique needs & goals!
3) Convenient Access: With multiple branches located throughout Greater Cincinnati/Northern Kentucky area – accessing your account has never been easier!
4) Community Involvement: We take an active role within local communities by supporting various charitable organizations/events throughout year.
5) Security & Stability: As a federally insured credit union – all deposits up $250k per account holder are insured by National Credit Union Administration (NCUA).

Conclusion

In conclusion,Cinfed Credit Union offers an array of products/services designed specifically around helping individuals/families achieve their short/long-term financial goals! Whether it’s obtaining affordable financing options or saving money through high-yield deposit products – we’ve got something everyone! So if you’re looking for reliable partner who puts people first – look no further than CinFed CU!

Cinfed Credit Union

Cinfed Credit Union

4.1