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My aunt tried to make her election to have the ent...

My aunt tried to make her election to have the entirety of her IRA account put into her bank account last year. That never happened. Then she died. She also tried to make other changes to her account. It was suggested to me the form was "lost in the mail." There were 2 forms sent at the same time.

They got one and not the other. Either employees are rewarded for shady business here or they are too lazy to process items on accounts. Either way, it has caused significant loss to my aunt, who died without being able to withdraw her own money. This place is disgusting.

They always go above and beyond and truly care abo...

They always go above and beyond and truly care about each of their members. And, I absolutely love their kids membership program. It makes it fun for them to learn about money and get excited about saving. Liz in their corporate is one of the most priceless gems the credit union has in the whole organization!! So happy to be part of the CinFed family and will keep our accounts, cards, and loans all there with them for years to come!!

I have a saving account there.. That gives me a ca...

I have a saving account there.. That gives me a card number. So then i opened a bank checking card. 3yrs ago still haven't received a card. I recently was approved to receive a credit card that i never got. The call line is waaaay to long. No business such as a bank should have a hour wait to ask questions. When spectrum is faster on a call list there's a real problem.

I have had my vehicle with Cinfed Credit Union for...

I have had my vehicle with Cinfed Credit Union for over 2 years now with consistant payments. I asked for Cinfed to consider trading in my current vehicle for a new one. They denied my request for a new loan. I will most definitely not recommend a credit union who does NOT believe in their consumers. Two years of consistant payments, a better score than you originally had, and a better career still is not good enough for your company?! Absurd!!!

FIND ANOTHER CREDIT UNION. THIS ONE WONT HELP YOU .

I Love My CINFED Credit Union. No matter where I ...

I Love My CINFED Credit Union. No matter where I am and what branch I use I always get the highest quality of customer service that I know of and like to feel. You can t find a better source of financial experience in a corporation that service people and their life savings. The quality of Service and Customer Relations is OUTSTANDING.

Giving them 3 stars because which ever branch you ...

Giving them 3 stars because which ever branch you call will not answer the phone. You will wait 45 minutes at the least before someone picks up. In person they are friendly, bank is very nice helped me more then once. But it s truly difficult to get past the negligence of the phone. And before COVID is brought up I had this issue since early last year as well. COVID seems to be the go to response for less then positive customer service of late. I can t understand how a bank can operate and not answer the telephone. This is at all the branch s. Only places that do answer are the shared branches! Which can t help you in most areas. So your stuck waiting.

Dee was the young woman who worked on my Fast Lane...

Dee was the young woman who worked on my Fast Lane Loan and she was amazing to work with! Such a sweet, pleasant personality and really went above and beyond to help me out when she didn't have to. I highly recommend this place and especially Dee!

Tried to get better car loan rate. Called my curre...

Tried to get better car loan rate. Called my current credit union and after a week of no return calls, contacted Cinfed. Spoke to Eden and she was responsive, prompt and courteous. Immediately knew she got me and my needs. I am now a client of Eden and Cinfed.
Proof that bigger is not always better! Thank you Cinfed for an easy transition! Highly recommend! Bye Bye big credit union with your call center, and no follow up!

Cinfed Credit Union

Cinfed Credit Union

4.1