Howard Orloff Imports Reviews

We travelled to Chicago to buy our son a car because he found the perfect "Unicorn" with every option he wanted in his preferred color, perfect trim package with very low miles in excellent condition, at a decent price. He was looking for this specific car for a year. He found 2 of them on the internet but both sold the same day they went on the market before he could call about them. I have to admit, I am a huge skeptic, it seemed much to good to be true. We researched everything he said he found, spoke to the salesman, the manger and researched the dealership. Everything checked out. I love the city of Chicago, so my wife and I said we would go see this car. We drove up met the sale team and they were very professional, courteous and welcoming. They were understanding of our long drive, and made us feel very comfortable. The salesman was very prepared. He even came in on his off day to deliver the car to us. We previously discussed with the sales manager that if everything was as it appeared in the pictures that we would be purchasing the car. The car was perfect , everyone could not have been nicer and more professional. The sales manager went out of his way to fix a minor tire problem and get us on our way. The finance manager had everything prepared with our bank on our arrival so things could not have gone smoother. I could not recommend my experience with this group of guys that we dealt with at Howard Orloff Volvo in Chicago any higher; right down to the guys who were operating the car wash when we left. The car looked like it just rolled off the assembly line. Thanks again guys.

Alicia Houston was AMAZING!!! She was very professional and knowledgeable. She made me feel very comfortable about purchasing my Jaguar XJ. Nice looking dealership. The finance department did a great a job too...

This was one of the easiest car buying experiences I have had in my life, and I live in Atlanta :) Both David & Shawn were very easy to work with, very responsive, helpful, and an overall pleasure to do business with! The vehicle (Santa Fe) was delivered in the exact condition it was described in, and most importantly, my wife LOVES it!! :) I highly recommend going to see Shawn & David and let them put you into your dream car today!!

My experience was good and Alicia explained everything to me.

Exceptional service! Came here for a recall on my Volvo and didn t have any expectations but I got a beautiful new loaner car, more work done than I expected and was treated very good. Definitely recommended!

Great work by Shawn Stephens. I had built a Discovery Sport online and Shawn was great through out the whole process and kept me in the loop at every stage. I totally buy another car from Shawn.

Always a pleasant experience. They are great people to do business with

Everyone at Howard Orloff are so hospitable to their clients. I am so happy to have found them. Every time I pull into their service drive, I am treated with the upmost attention and kindness. Could not have been any more fortunate to receive Roger S as a service advisor. He is the best to me and my Volvo!!!

I just bought a wonderful, smart Range Rover Evoque from a wonderful, smart Sales Consultant Alicia Houston. Alicia was knowledgeable, helpful and a pleasure to deal with. She answered all my questions and helped me to get me a great deal on the financing of the vehicle. Thanks Howard Orloff and most especially to Alicia.

Shawn Stephens did an excellent job. He took me for a ride in a V60 Cross Country and spent lots of time detailing the interior features of the car. He was patient, thorough, thoughtful, and displayed detailed expertise. I would highly recommend Shawn to any perspective car purchaser. Bravo to him!

Amazing and unseen customer service,spotless interior,extremely polite,nice,and professional IT manager

Be sure to ask for Colin Cibulka. He is a very hardworking sales professional who goes the extra mile for his customers. He was very understanding with my long-distance search for an XC70 and went above and beyond by gathering information, photos, and facts for me. Colin is very responsive and a pleasure to work with.

I could not have been more pleased! In all my years buying/leasing cars, this was by far the easiest and most pleasant experience. My salesperson, Mike Lotito was a true pleasure to work with. If you are in the market for a Land Rover/Jaguar, you must go see him as he will make you feel like family. Orloff is a true class act to do business with.

Best dealership experience ever! I've been to many dealerships over the years. Nothing compared to the care Brian and Danny provided with helping me choose the car that was the perfect fit for me! And the Sales Manager guy, Greg, encouraged me to spend just a bit more so that I could be covered for any and all circumstances. I'll never go anywhere else!

Not like any dealership I ve been to before, unmatched service to the customer. Staff was so helpful and very welcoming.

Avoid. Review about their service center.

Use Car Gurus to find a Volvo (do the background research based on Carfax, etc.) and buy an 80 dollar FOB from Amazon, and program it (BTDT).

Update: They (Emily) just called again to ask me if I wanted the FOB. I don't know what is wrong with the people at this dealership, but she was dismissive when I mentioned why I was not coming in. When I pointedly explained, her words were, "Oh, well, it's good to know that." But, it was said wryly and with a hint of sarcasm. You'd think they all had stock in the place. Highly doubtful.

I actually wasn't going to go this route, but after a problematic service call, and various follow-up conversations wherein sales/service associates comported themselves as if they were working at "Dave's Discount Autos", I decided not to patronize them.

Before the owner or whomever discounts this review, you can look up my name and see I've purchased three cars from your dealership. I will not be returning, and I'll advise others to steer clear. The Volvo is definitely the lingua de franc of the professoriate. ;)

In October or 2019, I went in to the service center for a duplicate key. This was after a lot of incompetence on the phone, going over the notes (get everything in writing). Total bumbling conversations on their part.

I drove from South Bend (I'm a professor at Notre Dame; some of us don't live three blocks away). After three hours, the slick service rep emerged (slithered into the room) and unapologetically said they ordered a dud. I understand that in life, stuff happens, but there's also away to address this with some finesse. His apology was barely there. I m not sure he said, sorry.

I'm not the top-spending customer there, but still. Most of my cars were bought used, on my former grad-school budget, but now that those days are in the past; I own a 2018 and 2019 Volvo (not from there, thankfully). We are looking for a used one for my daughter. Not there, of course.

Perhaps that's why the manager (I'll update with his name in a bit) treated me less-than-stellar? No excuses, dude. You are actually working at the dealership--you don't own it, and even if you did, this treatment is unacceptable.

I scheduled several more appointments. They canceled some (when the FOB hadn't come), and I canceled others, due to proximity. I had an appointment as Covid began, but they were on a diminished schedule, which I understand. After the state began to lift its restrictions, I received another phone call from HO service. I thought it was my ex-husband, at first--the person was so rude and cantankerous, and spoke overly familiarly (ok, boomer, don't do that; we aren't on informal terms) and informed me, as if I were their child or ex, that they would be sending the FOB back (likely broken, again), if I didn't come in imminently. Ok, let me get this straight: you misfired in October. I waited three hours. This should be evidence, in and of itself, that I was initially a sincere customer, ready to pay for services (even if overpriced). Then you or I canceled appointments, due to proximity. Then, you restrict appointments for Covid. Then you tell me you can t be sure the next will work. When you finally get your sorry act together, you have "Bob" the service dude call me to scold me? Miss with that.

I made an another appointment to bide time during which I was assured by a private dealer that they could program. Good riddance. I'm sure you don't care, but perhaps management should know the literal "cogs in the wheel" are driving away business. It's probably best in business not to drive anyone away, especially given the economy. This place is an F, except the man who sold me my first Volvo on 2008; he s the only reason we were repeat customers. Get outta here the rest of you acting like you own the place.

I just got screwed by Orloff Volvo in Chicago ... I was the very first customer to respond to a new listing for a 2011 Volvo XC90 on Tuesday Dec 10. Nobody in sales even knew that this car was posted ... Within a day I put a deposit on the car as per the salesman's recommendation, so they could hold it for me, while we had their shop and Volvo mechanic do a thorough inspection. They even put a SOLD sign in the window with my name on it. The salesman also told me that there was no need to enter into a sales agreement yet, because they had to "establish the value of the car by running it through their shop". The inspection report came back 2 days later. The written report by their veteran Volvo mechanic revealed that the car needed $13,419.03 worth of repairs. I was still interested, as long as I could buy the car at the right price. Despite having an active deposit on the car, Bill Grzesinski, the General Sales Manager, told my sales guy last night to let me know that the car was sold! I realize that salesman are just messengers and for the most part can only do what their bosses tell them to do, but ... what Bill Grzesinski did was unethical. Run, don't walk from this place!

The true pinnacle example of what a car dealership should be. The entire team at Orloff are amazing. Thanks for making car ownership easy and fun.

Bought my pre-owned Maserati from these guys. My salesman was Michael Stevens. I bought it online, and had it shipped across the country. The pictures and the online description ware 100% accurate. Everything was done exactly as promised. Michael is a true professional. He is honest, responsive, and fair a must if you are buying a car online.

This dealership is a diamond in a rough. Car buying is usually a headache because of the sly games played by the sales team, and the added hidden expenses when it comes to signing the paperwork. Howard Orloff Volvo Cars is THE TOTAL OPPOSITE. Michael Stevens is the nicest and most genuine car salesman I have ever purchased a car from. From the beginning he never "pushed" me into buying a car. He answered all my questions and made me feel at ease throughout the entire transaction. He actively listened to what I was looking for in a car and my budget. At the time of signing paperwork, Alicia Houston, went over each document and answered all questions I had. This was the best car buying experience and I am so happy with my Volvo XC90!

UPDATE: Their service department is just as amazing and helpful as their sales department. Kent was a pleasure to work with. They made sure to answer all my questions and keep me promptly updated on the status of my car.

I have been leasing for the past 15 yrs and decided that I was going to make a purchase this time around and get into a long-term relationship with my car. I worked with Colin over the course of a couple months to figure out exactly what I wanted and the best way to get it. Colin definitely delivered - I know I can be a somewhat difficult customer at times but Colin was patient and thorough - and in the end got me a great deal on my new Volvo. Post-purchase, Colin has continued to be responsive to my questions etc. I expect that my future interactions with Orloff will be just as positive as my initial ones have been!

This place is great. I do maintenance for my car here for over 3 years. Their staffs are professional and friendly. And they charge reasonable. I have great experience here every time and will definitely recommend to my friends.

I have been buying cars for the last five years from Howard Orloff and Alicia Houston has been there for me every step of the way. The service is excellent!

We drove over 2 hours to purchase our first Range Rover at Howard Orloff Imports. Michael Stevens was our salesman and he was amazing! The car was ready and waiting for us when we arrived. We love our Evoque! Thank you Michael and Orloff Imports! Well worth our drive.

A bit pricey, but very friendly and courteous staff

Why would I purchase another luxury vehicle from them Howard Orloff? Have you seen the price tag on the Land Rovers? Yet they provide no loaner vehicles to customers. I have never been treated so poorly by a luxury auto dealer. I actually delay all my maintenance work because I know I either have to wait or rent a vehicle from enterprise. I will stick to Audi and BMW. They know how to treat their customers with better service and care.

Very pleasant experience. Tom Eckard worked very hard to get me the car I wanted on extremely short notice (2 days). Much appreciated!

Stopped by the dealership today as my new Range Rover was in need of some immediate service. The service team was nice, but clearly they are overwhelmed. I didn't have an appointment (the car started malfunctioning the day before) so took a chance to just stop in at the start of the day. I couldn't get an appointment for a week. Come on. I called Fields and they booked me right away for the next day. My sense is that this is a second tier dealership.

I've been getting my Volvo serviced here for 6 years. I appreciate that they've never tried to push services I don't need, and always alert me to things that are wearing down and their level of urgency. They perform all my regular recommended maintainance around every 7,500 miles, and my car has always worked perfectly on the road, even at 100k+ miles. They even give a discount on services if your car has over 100k miles. Would definitely recommend Howard Orloff Volvo service.

Somehow this dealership equates bright signs and pissing of the neighborhood with being a good car shop. They are wrong.

Irkam is the best service advisor, provides the best customer service and knowledge of any vehicle! Treats my kids whenever they go with me with class! 15 years of top of the line service! Above and beyond Howard Orloff!

There are plenty of Volvo dealerships outside of the city that will impress and humble you more than Howard Orloff. I have repeatedly been back to get a part fixed on my brand-new car, and each and every time no one was able to repair it appropriately. It takes hours to complete your purchase even if you re not going through financing. Their sales department always welcomes you with deceitful smiles. There s really nothing humbling or special and I have honestly been served better at a used car dealership. Spare yourself and seek another Volvo Dealership outside of the city. You will be spared agony.

11/5/2018: The third time I have called because i have not received my title. I have reached out to finance to see what is going on. VERY SHADY BUSINESS HERE!

My limited experience is that the service department staff are knowledgeable, friendly, and flexible. I made an appointment, but it was really busy when I got there because of a weather-related spike in customers. They listened, understood, and solved my problem in a timely manner for a very fair price. I couldn't have had a better first experience with my newly acquired Volvo.

Have always had a great experience with the staff here. Love my Volvo!

I just purchased a pre-owned vehicle from Howard Orloff and will never go to another dealship again. Best service, not pushy sales people and was so willing to accommodate. I've been to many dealerships and never was happier. I highly suggest checking them out for your next car even if it is not a Volvo, Jaguar or otherwise.

Have had great experience servicing my Volvos at Orloff for years and finally had the pleasure of purchasing a new vehicle there. Worked with Colin Cibulka, who was great - he actually spent his time locating and bringing in the *exact* vehicle I was looking for, rather than sending irrelevant, impersonal sales emails completely unrelated to my inquiry (in stark contrast to the other dealers I'd reached out to). Even found me some non-working keys for me to bring my daughter (who's always trying to get ahold of mom and dad's keys). First and only Volvo dealer in Chicago that's been worth building a relationship with.

Excellent customer service, and they also fixed my plates for free.

Marty Surges called when he promised, followed up & even recommended services without pressuring me to have them performed.

You cannot go wrong with these guys, excellent service and back up any glitches that creeps up.

They never watch my car when I was there for enhithing. Always have a excuse..

Bill G. helped me with a second car. The guy was knowledgeable and made the process super simple.

I usually would never write a 5 star review for a car dealership, but working with Colin was very simple. He was not pushy and was easy to work with. He is was willing to work with me over email rather than trying to push me into the dealership (which every other dealer I was emailing tried to do).

Northshore service level on the northside of Chicago.

Orloff staff never disappoints!!! I can drop by with any minor concern (fuse) or GPS malfunction without an appointment and they treat me like royalty!!! Every single time!!! I will never purchase any car that s not a VOLVO and always from Orloff.
Kudos to everyone from shuttle drivers to owners!!!!

My sales person, Michael Meehan, was super attentive and willing to answer any and all questions pre and post purchase. I would highly recommend you see him if you have a new Volvo (or other car Orloff offers) in mind.

Called service for a low bean bulb replacement and spoke with
Roger who told me to just bring it in he would change it for just the
price of the bulb...no charge. Took 5 minutes. This is the way you treat
and keep clients...Good Job...H. Perez Chicago

Always find a way to take care of my car and me, even when there's an emergency.

Dealing with Mike Lotito on our used vehicle purchase was a breath of fresh air. When dealing with Mike, you don t have to have your guard up against upsells or any other other unnecessary games that some salesmen (from other dealerships) play. He was extremely fair and easy to deal with.

We got the best possible price at the best possible rate. A true win win.

Mike, Steve Hara and the other staff that we dealt with, took our car buying experience to another level. We highly recommend dealing with Howard Orloff Volvo! Thanks guys.

Ask for Monty! By far the best person we've ever worked with in the industry. Professional, extremely knowledgeable, and made the stressful experience a positive one. Even though we ended up going with a different manufacturer, if you are in the market for a Volvo, ask for Monty. He's the best.

Just moved from Tucson, AZ where my go to for all my V50's maintenance needs had always been the awesome Volvo of Tucson, so the bar had already been set pretty high. Howard Orloff continued that pattern of excellent Volvo service when I brought my car in this morning for its regular service.

Even though they were busy, I was processed quickly and the car was taken back in under 10 minutes. I was offered some (solid) coffee right away and proceeded to take a seat in their great waiting room while my car was being worked on.

The wifi in the waiting room is fast and I was able to get quite a bit of work done. I know where I'll be bringing in my car for service going forward. 10/10

I just picked up my car from being serviced and now my check engine light is on. Really!!!

Overall I'd say that we had a good experience with Howard Orloff Volvo. Shawn and his team were professional, courteous, and very accommodating. They were happy to work with us to find the vehicle that we wanted, with the options we hoped for, at a reasonable price. By the time all was said and done we had exactly what we wanted and drove off as happy customers.

It was great working with sales person Shawn and Brandon. They were very kind and willing to help. I had very nice experience at Orloff in all. I would definitely recommend this dealership.

Kindness, professional and ethical.

Keep doing good work guys.

The service and problem solving was outstanding and what we've come to expect from Volvo dealers. Thanks for making our experience perfect!

Never had a more amazing experience buying a car than with the Orloff Land Rover dealership.

I was in the market for a range rover Evoque and had been working with another dealership prior to calling Adrien de Fontenay at Orloff Land Rover.

I wont name the OTHER dealership in ORLAND PARK but suffice it to say, it was 1980 s sales tactics. A waste of my time and theirs. They wouldn t budge on price, played games with interest rates, basically tried ever cliche sales tactic in the book.

The GOOD THING was, that other dealership lead me to making a call to Orloff Land Rover.

Adrien de Fontenay picked up the sales call. They had the exact car I was looking for in Corris Grey. I explained that I was ready to buy and that I was looking for a no bs experience. Let me tell you something, when Adrien assured me he would make the sale as painless as possible and respect my time, he meant it.

1. We negotiated the price over the phone with a single phone call. (2K better than the other dealership)
2. I had a great credit score and had tentative financing lined up but was fine with Orloff providing financing with a competitive rate. (Again, they topped the other dealership by 3/4 of a point and beat my rate as well).
3. I initiated the sale over the phone on the evening of 10/30 and drove away in a Range Rover Evoque 80 minutes after showing up the morning of 10/31.

This guy Adrien came in on his day off to close the deal, push the process through and stood by his commitment and his word to making this a no bs sales experience. It meant quite a bit to my wife and I to have Adrien and everyone at Orloff treat us and our time with respect. They all really demonstrated what a first class dealership sales experience and service can look like.

Also, Thanks to Tim in finance for the great rate and painless process. Thanks to the dudes that prepped the car and buffed out the microscopic scratches that nobody else would have cared about. :) Thanks to the sales manager for committing to a negotiated price over the phone, and one more thanks to Adrien. We left the dealership in this crazy Chicago snow with plenty of time for my Wife Jill to meet her appointment back in the suburbs.

Finally:
NO THANKS to that UN-NAMED dealership in ORLAND PARK ::shaking my head:: They need to send their staff over to Orloff for training or call Adrien for a few sales tips and get themselves out of the 80 s.

Also attaching a pic of the new car!

- Brian Matthew Lee

The guys in the service department are awesome. I have a newer 2012 Mazda but for some reason my muffler suffered a break in a flange in the middle underneath my car. The muffler was dragging underneath the car making a lot of noise. It broke while I was driving on the expressway in the rain. I pulled off the expressway and explained to the service manager that I was not a Howard Orlaff customer but I was on my way to pick up my daughter. The manager got me into a service bay right away and was able to remove the muffler from my car. He said there was no charge for the service. I was in and out in less than 10 minutes. Thank you very much. I appreciate the guys in the service department for the help.

I have been a loyal customer to Howard Orloff Volvo for servicing my Volvo S40 since I moved back to Chicago (I have spent far more than my car is even worth to try to keep it alive and avoid monthly car payments for a new car). Despite the fact that they are pretty overpriced, I trusted them and they have always been thorough and timely when it comes to maintenance and repairs for my car. I have consistently had Roger as my service advisor and have had no issues until my past two visits. My check engine light came on mid April, so I scheduled an appointment for April 15. They came back saying the issue was with the fuel pressure sensor, which that alone cost me $430 (before tax). Nine days later the check engine light was back on. I made an appointment with them, but then suffered a death in the family and had to reschedule. When I was able to bring it in on May 1, Roger sent me a quote to replace the actual fuel pump, saying it was falling apart, at the hefty cost of $1,132.64. It seems a bit odd that just after claiming the fuel pressure sensor was the issue, the new one still made the check engine light come on for the fuel pump. Some would think that the issue was never the fuel pressure sensor at all, but a misdiagnosis regarding the actual fuel pump. Roger assured me that both were necessary to replace and that they needed to order some parts so it would be ready Friday, May 3. Friday evening I still had not received an update on my vehicle and I was leaving town for a funeral. I was hoping to have my car back before leaving as to avoid the chaos of daily parking permits on the loaner vehicle while I was out of town, in addition to the taxes and fees they charged per day for the loaner. I had to call them to find out that a part arrived late on Friday, but was assured my car would be ready Monday, May 6. Come Monday evening, after still not receiving an update, I called only to be told that "another" part came in late that day so that it would not be ready until Tuesday evening. Well, Tuesday evening rolls around and still no update, so I call yet again. Roger assures me that they are running the final tests for their work and that it will be ready before lunch on Wednesday morning. After not receiving any sort of update, I reached out to the service manager and heard back around 1pm. He apologized for the total lack of communication, reassured me that 8 days is far too long to replace a fuel pump, and the newest update was that my car would be ready by 5pm, or I could just pick it up tomorrow morning. I finally received my car back around 5pm, Wednesday, May 8, with the only attempt at amends being waving the taxes and fees for the rental and a measly 10% off of the service. They probably misdiagnosed my car the first time, costing me hundreds of dollars, and wasted over a week of my time with zero communication on their part. I myself will not return to this dealership again--in fact, they have helped me to make the decision to not buy a Volvo in the future in order to avoid the excessive maintenance costs and skimpy service transactions. If you are looking for a Volvo repair service, I suggest going elsewhere to save money and time.

Very happy with my 2017 Range Rover Sport I just purchase from Orloff Imports. This purchase couldn't of gone smoother. Michael Stevens was our car sales man and he was helpful, patient and understanding. Complete hassle-free transaction! I will refer all my friend and family to see him!

Really courteous and attentive sales manager who patiently answered all questions without being aggressively pushy.