I have been a loyal customer to Howard Orloff Volv...

I have been a loyal customer to Howard Orloff Volvo for servicing my Volvo S40 since I moved back to Chicago (I have spent far more than my car is even worth to try to keep it alive and avoid monthly car payments for a new car). Despite the fact that they are pretty overpriced, I trusted them and they have always been thorough and timely when it comes to maintenance and repairs for my car. I have consistently had Roger as my service advisor and have had no issues until my past two visits. My check engine light came on mid April, so I scheduled an appointment for April 15. They came back saying the issue was with the fuel pressure sensor, which that alone cost me $430 (before tax). Nine days later the check engine light was back on. I made an appointment with them, but then suffered a death in the family and had to reschedule. When I was able to bring it in on May 1, Roger sent me a quote to replace the actual fuel pump, saying it was falling apart, at the hefty cost of $1,132.64. It seems a bit odd that just after claiming the fuel pressure sensor was the issue, the new one still made the check engine light come on for the fuel pump. Some would think that the issue was never the fuel pressure sensor at all, but a misdiagnosis regarding the actual fuel pump. Roger assured me that both were necessary to replace and that they needed to order some parts so it would be ready Friday, May 3. Friday evening I still had not received an update on my vehicle and I was leaving town for a funeral. I was hoping to have my car back before leaving as to avoid the chaos of daily parking permits on the loaner vehicle while I was out of town, in addition to the taxes and fees they charged per day for the loaner. I had to call them to find out that a part arrived late on Friday, but was assured my car would be ready Monday, May 6. Come Monday evening, after still not receiving an update, I called only to be told that "another" part came in late that day so that it would not be ready until Tuesday evening. Well, Tuesday evening rolls around and still no update, so I call yet again. Roger assures me that they are running the final tests for their work and that it will be ready before lunch on Wednesday morning. After not receiving any sort of update, I reached out to the service manager and heard back around 1pm. He apologized for the total lack of communication, reassured me that 8 days is far too long to replace a fuel pump, and the newest update was that my car would be ready by 5pm, or I could just pick it up tomorrow morning. I finally received my car back around 5pm, Wednesday, May 8, with the only attempt at amends being waving the taxes and fees for the rental and a measly 10% off of the service. They probably misdiagnosed my car the first time, costing me hundreds of dollars, and wasted over a week of my time with zero communication on their part. I myself will not return to this dealership again--in fact, they have helped me to make the decision to not buy a Volvo in the future in order to avoid the excessive maintenance costs and skimpy service transactions. If you are looking for a Volvo repair service, I suggest going elsewhere to save money and time.