Stopped by the dealership today as my new Range Ro...

Stopped by the dealership today as my new Range Rover was in need of some immediate service. The service team was nice, but clearly they are overwhelmed. I didn't have an appointment (the car started malfunctioning the day before) so took a chance to just stop in at the start of the day. I couldn't get an appointment for a week. Come on. I called Fields and they booked me right away for the next day. My sense is that this is a second tier dealership.