Avoid. Review about their service center.

Avoid. Review about their service center.

Use Car Gurus to find a Volvo (do the background research based on Carfax, etc.) and buy an 80 dollar FOB from Amazon, and program it (BTDT).

Update: They (Emily) just called again to ask me if I wanted the FOB. I don't know what is wrong with the people at this dealership, but she was dismissive when I mentioned why I was not coming in. When I pointedly explained, her words were, "Oh, well, it's good to know that." But, it was said wryly and with a hint of sarcasm. You'd think they all had stock in the place. Highly doubtful.

I actually wasn't going to go this route, but after a problematic service call, and various follow-up conversations wherein sales/service associates comported themselves as if they were working at "Dave's Discount Autos", I decided not to patronize them.

Before the owner or whomever discounts this review, you can look up my name and see I've purchased three cars from your dealership. I will not be returning, and I'll advise others to steer clear. The Volvo is definitely the lingua de franc of the professoriate. ;)

In October or 2019, I went in to the service center for a duplicate key. This was after a lot of incompetence on the phone, going over the notes (get everything in writing). Total bumbling conversations on their part.

I drove from South Bend (I'm a professor at Notre Dame; some of us don't live three blocks away). After three hours, the slick service rep emerged (slithered into the room) and unapologetically said they ordered a dud. I understand that in life, stuff happens, but there's also away to address this with some finesse. His apology was barely there. I m not sure he said, sorry.

I'm not the top-spending customer there, but still. Most of my cars were bought used, on my former grad-school budget, but now that those days are in the past; I own a 2018 and 2019 Volvo (not from there, thankfully). We are looking for a used one for my daughter. Not there, of course.

Perhaps that's why the manager (I'll update with his name in a bit) treated me less-than-stellar? No excuses, dude. You are actually working at the dealership--you don't own it, and even if you did, this treatment is unacceptable.

I scheduled several more appointments. They canceled some (when the FOB hadn't come), and I canceled others, due to proximity. I had an appointment as Covid began, but they were on a diminished schedule, which I understand. After the state began to lift its restrictions, I received another phone call from HO service. I thought it was my ex-husband, at first--the person was so rude and cantankerous, and spoke overly familiarly (ok, boomer, don't do that; we aren't on informal terms) and informed me, as if I were their child or ex, that they would be sending the FOB back (likely broken, again), if I didn't come in imminently. Ok, let me get this straight: you misfired in October. I waited three hours. This should be evidence, in and of itself, that I was initially a sincere customer, ready to pay for services (even if overpriced). Then you or I canceled appointments, due to proximity. Then, you restrict appointments for Covid. Then you tell me you can t be sure the next will work. When you finally get your sorry act together, you have "Bob" the service dude call me to scold me? Miss with that.

I made an another appointment to bide time during which I was assured by a private dealer that they could program. Good riddance. I'm sure you don't care, but perhaps management should know the literal "cogs in the wheel" are driving away business. It's probably best in business not to drive anyone away, especially given the economy. This place is an F, except the man who sold me my first Volvo on 2008; he s the only reason we were repeat customers. Get outta here the rest of you acting like you own the place.