Hotel Nikko Atlanta Review

My husband and I did a stay-cation last week and we had a blast. We live in the suburbs of Atlanta and thought it would be nice to hang out in the city a few days and nights. The Grand Hyatt was the perfect place as it is close to everything. The rooms are very nice and clean. The staff is extremely helpful. And the hotel is beautiful. We ate in, we walked to dinner, we hung out by the pool. Enjoyed the waterfall while we had a delicious breakfast. Be sure to get the breakfast it is delicious. Thank you Grand Hyatt Atlanta for a fun and peaceful getaway.

Nice and clean hotel, totally in the middle of everywhere I needed to be and it was right by the train

Friendly staff, Events designed with the guest in mindl, attention to detail

Beautiful experience, had my family reunion here, staff was attentive. Thank you

Beautiful first class hotel. Not super luxe, but everything runs properly, cleanly, friendly, professionally. Calming waterfall view from lobby. Surprisingly good food, not too expensive. Drinks and rooms are expensive but worth it

Unbelievable! Booked this hotel for weekend getaway to celebrate husband's birthday. Upon check in, Daniel asked "what brings you to Atlanta this weekend?" When I mentioned my husband's birthday, he upgraded us from a high floor with pool view to a higher floor with city view + gave us access to the club room. He also asked if my husband preferred beer, wine, etc. Later that day the hotel delivered a bottle of red along with a fruit, nut & cheese tray and a birthday card signed by a members of Hyatt staff. Every single housekeeper, bellman, driver stopped to wish my husband a happy birthday and asked about our stay. On the second day chocolate strawberries were delivered and staff called us by name, acknowledged the birthday again, and asked us about our stay. We popped into the club a couple of times during our stay for an appetizer before dinner or to grab a premium coffee and muffin. The club offered first class selections without being stuffy. We also took advantage of the pool, sauna and steam rooms. On our 2nd night we used the complimentary shuttle to go to a restaurant and the service to/from was second to none. Joe was a great driver and picked us back up within 5 minutes of our call. The bellman who helped us with luggage when we left called us by name and asked if we were headed back to Tennessee (he had done his homework and knew where we lived). Okay, we were full on impressed!!! We have stayed in chains, boutiques, moderates and high end joints but the Grand Hyatt was one of our best experiences ever. The property was very nice but the service definitely wowed us!

All the staff is really friendly, rooms are clean, good service.

The best rating deserves as rating. Service was exceptional and AV department is updating its services. Overall very smooth .

Just stopped in to get drinks at the bar. It was my first time in the hotel, but I was very nice.

Went in for drinks. Staff was great, beer was cold. Good experience.

Welcome in a big and nice way for all the people who evacuated from Irma. Fantastic hotel.

Beautiful hotel! The staff was extremely friendly and helpful. Wonderful experience. The Zen Garden and waterfall on the third floor is a must see.

Very classy lobby bar and plenty of ballrooms. Valet parking available.

Fairly Grand hotel. Service is good. Rooms are comfortable. Room service had some crazy additional charges. Fair number of restaurants and shopping in the area. Close to MARTA station.

Came for our anniversary and they treated us to the best night. Got an upgrade to a better room and free bottle of champagne. Love the accommodations and location to so many great restaurants.

The bedrooms are large, with extremely comfortable beds and good soundproofing. Breakfast is tasty, and the waiting staff are some of the most pleasant I have come across. After a few days the lack of variety does become obvious, however.
The bar and gift shop opposite are both well stocked with very friendly staff and the bar snacks menu is extensive.
Standard WiFi is fast enough for my needs but some may find it slow; there is the (pay extra) option to opt for Hi - speed Internet for a reasonable sum.
Only complaint is the pool, small, dated, and if there is a restroom it's extremely well hidden! No staff to ask and I've never seen anyone manning the pool bar.

This place is a wonderful first class place. Great pool and gym. The location is great with plenty of eat and drink options within walking distance. Staff were friendly and helpful.

Event space that gets the job done. (I'm only reviewing this because Google wants me to.)

Went there for a convention and they served lunch and a light dinner, BUT the dishes weren't exactly the cleanest, probably from being pushed through the hands free dishwasher so many times. Also the drinking iced water in the 5 gallon dispensers was well, "horrible" no where near filtered and it has a shell of dishwater and tasted like it too. So I poured it in a trashcan because 8 couldn't force to swallow any from 10AM till the end of conference at 6PM. I steared clear of it and drank coffee since I don't drink soft drinks. Bottled would've been better at this venue. Lunch menu was good though... Speakers were excellent for the Cyber Security Summit

Nice hotel parking is $24 but far better than staying downtown or any other area in Atlanta. If you stay in Atlanta stay in the Buckhead area

Awesome! We did our holiday work event here and the hotel was very nice. The staff was very friendly and accommodating. The food was good, and every body made me feel welcome. It was also easy to get to from the main street and the valet parking made getting in and out a dream. The drinks were a bit pricey. But that's to be expected in a hotel, especially one in Buckhead. Well worth the visit, not only because of the company that I work with, but also the experience as a whole.

Conveniently located within walking distance of Buckhead area shopping and transit. Accommodating staff, very helpful during business meeting(Salesforce Service Cloud Campfire). Prompt setup and break down of food throughout the day.

As a place for professional events, this place is excellent. But if you're planning to stay in the rooms as a guest, you should know that it's overpriced.

Beautiful Hotel, wonderful staff, great food, and spectacular atmosphere.

Exceeded expectations. Staff and amenities were phenomenal. Great location as well - plenty to do.

Staff were very friendly and helpful. Hotel is large and has great buisness meeting space. Rooms are clean and spacious.

This hotel is very elegant and enjoyed the safe area and the meditation garden. However, during my stay I ran into several problems. First, they were not going to let me stay in the room I had already booked and paid for three days with no refund until I came up with fifty dollars for "incidentals". Secondly, after I booked the room for another five nights, I was locked out of my room for an hour. Although, the free movie was a nice gesture, and later the fruit basket was also nice. It would have been better if when I ask for coffee in my room late at night, I did not have to wait two hours. Also, when checking out, I was surprised that the bottles of water were three dollars a bottle. I guess that is what they call an incidental- drinking water that is placed in the room! The walls are super thin and you can hear everything going on next to you. I was also surprised that my "free upgrade" to a corner room cost an extra twenty five dollars a night, one in-room breakfast was fifty, and I paid thirty for another breakfast. Meanwhile, I had already paid for the breakfast on the 24th floor. Did they think I ate breakfast twice on those days? I was definitely charged for it. This place will nickel and dime you for every penny, and then lie straight to your face while getting an attitude. This is not exactly the kind of treatment I expect after I spend two thousand dollars at an overpriced hotel. Finally, after being told she would call her manager, I proceeded to call the front desk and repeatedly I was put on hold all morning. I was then told I never called by the rudest person who obviously is not cut out for the HOSPITALITY business.

Nice conference facilities, but confusing layout. Unfortunately parkingn is very expensive so uber or train to this location if possible. The employees were very helpful in helping us locate our conference which was nice!

I just stayed in this hotel over the weekend. The hotel room was nice & clean, but the front desk clerk wasn't friendly at all, quite rude (can't remember her name, but she had short brown hair). I had trouble with self-parking the ENTIRE time I was there. I kept having to call for assistance to get in and out of the gate, after I was told that my room key was supposed to work. I went back and forth to the front desk, and received 3 keys and NONE of the keys worked. It was an inconvenience and terrible experience. The lady at the front desk, laughed in my face, as if it was funny that I was having trouble with my key. I agreed to pay for my self-parking separately in cash (at the beginning of check-in) and they charged my card anyway, so I'm currently waiting on that refund to be reimbursed back to me. I will definitely not satisfied with the service I received at this hotel.

It's really nice and the staff are nice and professional

Great hotel. Good location. Lenox mall, nearby, has everything. On your way to the mall, you'll pass several good restaurants.

Prime location. Amazing service and clean/contemporary rooms with great views of the city!

Room was great, breakfast was good. Larry is an excellent host for breakfast!

I love this place, I will stay here the next time I'm in Atlanta

Staff was very kind and gentle. Clean rooms.
Great location.

I was double charged for a no show and an actual room stay on the same night after checking in late after a delayed flight. The receptionist never explained that I would be charged as such and Hyatt has refused to refund one of the charges even though the invoice provided to me upon check-out showed a single charge.

Food and service was amazing. All staff were extremely pleasant and the decor was beautiful.

Excellent stay at the Grand Hyatt! What started out as a 50th birthday celebration for an old friend turned into an elegant date night for me and my wife. The lobby is majestic, spacious and inviting. The small shoppes transport you to areas in Vegas or France. The closeness of the Buckhead 'walking' scene is perfect for the Atlanta first-timer, as well as, the casual come-into-town-date night couple (like us)! Great stay and top-notch staff.

My second event here in less than a month. Service and staff are first class. Proves that the last event I attended wasn't a fluke.

Staff was excellent and very helpful. I was there for a job interview.

Went for a wedding expo, very nice venue. Parking garage is a little tricky to find, so look out!

High-end hotel. Staff very kind. Excellent breakfast. Neighborhood a bit depressing, but we are in Atlanta ...

I see a lot of great reviews for this hotel, and can't really figure out why. When I am in town for business, I normally stay in a hotel downtown. This particular hotel that I normally stay in, has much nicer amenities, MUCH nicer rooms and better service.

Nice hotel in an elegant area of Atlanta with a couple of shopping centers nearby. Beautiful common areas including gym and pool. Free shuttle service within 2 miles. Good food quality. I have been there 3 times but the rooms are not always on the same level.

A truly fantastic spot located at the heart of the city.

I stayed here in April. I left my Lexus that just had a total engine overhaul by a certified Lexus mechanic with valet. Once I went to retrieve my car as soon as I got back in the car all of engine lights were on.

The valet broke my seat and thought I wouldnt notice. Which is obvious considering the battery is under the seat making it a even more expensive repair.

When I questioned him about it he blew me off and told me to speak to a manager. I tried to talk to the hotel manager about the incident she blew me off saying valet was not apart of Hyatt.

Which makes no sense considering Hyatt is the one collecting the money and its their property. I then reached out to the valet manager he dodged my calls for two days.

Once I finally spoke to him he said he d file a claim with corporate. I come home literally 24 hours later they sent a letter via snail mail that they were refusing to pay the claim stating my car was already broken. Which is a bold lie considering I have the receipts for almost $10,000 worth of repairs.

I tried to reach out to the hotel again. No response manger was never there. When I finally did get her she took no responcibilty said its the vendors fault. At no pint accepting responcibilty for anything or acknowleging the issue.

Then AAA parking made me call random numbers for days trying to reach someone. No response. I had to reach out to Hyatt corporate to get the help the hotel was not giving.

After speaking to corporate I got someone from Hyatt who again took no responcibility or acknowleged the real problem. The only thing he did was have a random Manager from AAA call me just to give me the number to a dead end.

Then asked hotel management to step in again nothing. Then the same person from Hyatt corporate sends a email to a Director at the same Vendor. Guess what he blew me off too refused to take any responcibility.

He told me to get the dealer to call him with the details $200 later they call AAA and never received a responce.

Then I reached out to Hyatt corporate to complain about the staff at the hotel and they told me All complaints about hotel management need to be with Hotel managers . So if theres a problem with the manager of a hyatt hotel the only outlet you have is the person your having problems with.

Don t stay here whatever you do. There are so many nicer and affordable places to stat in the same area without the headache. The staff and service here is the worse. Ive never received such poor services at high prices.

If anything goes wrong here theres no vehicle to a resolution. I never in my wildest dreams thought I would have to pay to be treated like a bug.

I will never do business with Hyatt again and I am buying up ad space to ensure more people are warned about this money pit.

The rooms are nice but i wouldn't order any room service if i was dying after looking at the prices.

Nice hotel, spacious rooms. Wifi connectivity without worry.
Breakfast not generous but correct, buffet style.
Reception team welcoming and smiling.
Gym in good condition and quite complete especially for cycling and running.
Small shop to remember in the hall.
Nearby (about 5 minutes walk: Kroger supermarket, Marshall, Subway ...).

Besides the one racist employee, everything was great

As you walking in, the entrance leads to a beautiful garden and a bar. The lobby is beautiful. The room was very big and the bathroom was also a very nice size. We loved the toiletries . The extra money for the upper floor is not worth it. The view is nice but I rather expend the money in something else. The Pool is really nice, it was open late so we got to enjoy it. There is also a really nice zen garden to relax in.
The room was spotless clean and the hotel looked immaculate. Definitely recommend this hotel !

Located in a safe area, bars and restaurants very close by. Hotel very clean and rooms are comfortable and inviting. Beautiful outdoor patio.

This is a nice location especially considering the price in this area. The rooms are a little bland and we had some cleaning issues, but overall it was comfortable. The gym and spa facilities were well equipped, the lounge area was quite lively and the gift shop had a wide selection. Not bad for the price.

I literally walked in, used the restroom, and then left. Idk what else you want me to say, Google.