M West

Review of Hotel Nikko Atlanta

I stayed here in April. I left my Lexus that just ...

I stayed here in April. I left my Lexus that just had a total engine overhaul by a certified Lexus mechanic with valet. Once I went to retrieve my car as soon as I got back in the car all of engine lights were on.

The valet broke my seat and thought I wouldnt notice. Which is obvious considering the battery is under the seat making it a even more expensive repair.

When I questioned him about it he blew me off and told me to speak to a manager. I tried to talk to the hotel manager about the incident she blew me off saying valet was not apart of Hyatt.

Which makes no sense considering Hyatt is the one collecting the money and its their property. I then reached out to the valet manager he dodged my calls for two days.

Once I finally spoke to him he said he d file a claim with corporate. I come home literally 24 hours later they sent a letter via snail mail that they were refusing to pay the claim stating my car was already broken. Which is a bold lie considering I have the receipts for almost $10,000 worth of repairs.

I tried to reach out to the hotel again. No response manger was never there. When I finally did get her she took no responcibilty said its the vendors fault. At no pint accepting responcibilty for anything or acknowleging the issue.

Then AAA parking made me call random numbers for days trying to reach someone. No response. I had to reach out to Hyatt corporate to get the help the hotel was not giving.

After speaking to corporate I got someone from Hyatt who again took no responcibility or acknowleged the real problem. The only thing he did was have a random Manager from AAA call me just to give me the number to a dead end.

Then asked hotel management to step in again nothing. Then the same person from Hyatt corporate sends a email to a Director at the same Vendor. Guess what he blew me off too refused to take any responcibility.

He told me to get the dealer to call him with the details $200 later they call AAA and never received a responce.

Then I reached out to Hyatt corporate to complain about the staff at the hotel and they told me All complaints about hotel management need to be with Hotel managers . So if theres a problem with the manager of a hyatt hotel the only outlet you have is the person your having problems with.

Don t stay here whatever you do. There are so many nicer and affordable places to stat in the same area without the headache. The staff and service here is the worse. Ive never received such poor services at high prices.

If anything goes wrong here theres no vehicle to a resolution. I never in my wildest dreams thought I would have to pay to be treated like a bug.

I will never do business with Hyatt again and I am buying up ad space to ensure more people are warned about this money pit.