John Godwin

Review of Hotel Nikko Atlanta

This hotel is very elegant and enjoyed the safe ar...

This hotel is very elegant and enjoyed the safe area and the meditation garden. However, during my stay I ran into several problems. First, they were not going to let me stay in the room I had already booked and paid for three days with no refund until I came up with fifty dollars for "incidentals". Secondly, after I booked the room for another five nights, I was locked out of my room for an hour. Although, the free movie was a nice gesture, and later the fruit basket was also nice. It would have been better if when I ask for coffee in my room late at night, I did not have to wait two hours. Also, when checking out, I was surprised that the bottles of water were three dollars a bottle. I guess that is what they call an incidental- drinking water that is placed in the room! The walls are super thin and you can hear everything going on next to you. I was also surprised that my "free upgrade" to a corner room cost an extra twenty five dollars a night, one in-room breakfast was fifty, and I paid thirty for another breakfast. Meanwhile, I had already paid for the breakfast on the 24th floor. Did they think I ate breakfast twice on those days? I was definitely charged for it. This place will nickel and dime you for every penny, and then lie straight to your face while getting an attitude. This is not exactly the kind of treatment I expect after I spend two thousand dollars at an overpriced hotel. Finally, after being told she would call her manager, I proceeded to call the front desk and repeatedly I was put on hold all morning. I was then told I never called by the rudest person who obviously is not cut out for the HOSPITALITY business.