Crystal Lulgjuraj

Review of Hotel Nikko Atlanta

I just stayed in this hotel over the weekend. The ...

I just stayed in this hotel over the weekend. The hotel room was nice & clean, but the front desk clerk wasn't friendly at all, quite rude (can't remember her name, but she had short brown hair). I had trouble with self-parking the ENTIRE time I was there. I kept having to call for assistance to get in and out of the gate, after I was told that my room key was supposed to work. I went back and forth to the front desk, and received 3 keys and NONE of the keys worked. It was an inconvenience and terrible experience. The lady at the front desk, laughed in my face, as if it was funny that I was having trouble with my key. I agreed to pay for my self-parking separately in cash (at the beginning of check-in) and they charged my card anyway, so I'm currently waiting on that refund to be reimbursed back to me. I will definitely not satisfied with the service I received at this hotel.