vickie Holland

Review of Hotel Nikko Atlanta

Unbelievable! Booked this hotel for weekend getaw...

Unbelievable! Booked this hotel for weekend getaway to celebrate husband's birthday. Upon check in, Daniel asked "what brings you to Atlanta this weekend?" When I mentioned my husband's birthday, he upgraded us from a high floor with pool view to a higher floor with city view + gave us access to the club room. He also asked if my husband preferred beer, wine, etc. Later that day the hotel delivered a bottle of red along with a fruit, nut & cheese tray and a birthday card signed by a members of Hyatt staff. Every single housekeeper, bellman, driver stopped to wish my husband a happy birthday and asked about our stay. On the second day chocolate strawberries were delivered and staff called us by name, acknowledged the birthday again, and asked us about our stay. We popped into the club a couple of times during our stay for an appetizer before dinner or to grab a premium coffee and muffin. The club offered first class selections without being stuffy. We also took advantage of the pool, sauna and steam rooms. On our 2nd night we used the complimentary shuttle to go to a restaurant and the service to/from was second to none. Joe was a great driver and picked us back up within 5 minutes of our call. The bellman who helped us with luggage when we left called us by name and asked if we were headed back to Tennessee (he had done his homework and knew where we lived). Okay, we were full on impressed!!! We have stayed in chains, boutiques, moderates and high end joints but the Grand Hyatt was one of our best experiences ever. The property was very nice but the service definitely wowed us!