Hoover Toyota Reviews

Ray Snow was very attentive and I appreciate his service.

Seth was very helpful along with the the lady we checked out with! Very caring and an all around great experience!

I purchased a used RAV4. Kevin was extremely helpful in showing cars and providing information. Overall great experience.

I have been taking my car to Hoover Toyota for a while now and I am always greeted with friendly people and smiles when I come in. When I don't have time to take my car in they pick it up and drop it back off to me. They truly have amazing customer service!!!

Fast, efficient, good service, very pleasant visit.

Our sales person CJ and Darius did a fantastic job setting me up with my new Toyota Tacoma. They were not pushy with me and were honest and transparent as well. Highly satisfied with my overall experience at Hoover Toyota!

Payton did a great job taking care of us and we were out in shorter time than what we expected.

Have purchased 3 cars from Hoover Toyota over the years. Buying process has always been up front and straight forward. Service Dept seems to be lacking at times though. Brought my 2008 Toyota Sequoia to them for a cranking issue..after telling me nothing was wrong with it, and charging me $49.95 to tell me nothing was wrong with it, car continued to have cranking issues. Took to another shop, was diagnosed as needing a fuel pressure sensor..after replacing the sensor I have had no more issues. I honestly don't think they even attempted to re-create my issue...very disappointing..

5/10/2019 went back with my wife s 2016 highlander, they redeemed themselves...showed up with no appointment, they replaced axle under warranty and car was ready is less than 3 hours. Well done.

Danny Ng is an exellent man to work with great car shopping experience
Information was presented well and all questions were answered . Thanks so much for making purchasing our daughters forst car so easy.

Bought my truck out of state but I come here for scheduled factory maintenance. Had an experience last week where some work was supposed to be done but it was missed in the final inspection before they handed over the keys. This isn t a complaint post about that, instead I was really impressed with how they handled it. Instead of a series of excuses the tech came out and apologized directly and owned up to missing the bit of information on the work order and immediately went about correcting it. It s nice to know that the people here are trustworthy and honest. Would recommend this dealership to any Toyota current or future owners.

All of the staff were very nice and accommodating. My oil change and inspection was quick and everything came out fine. I was very pleased with the service.

Great customer service, awesome people everywhere!!!

I love going there and knowing that my car will get the best service and before doing anything extra the person will come and ask before they work on it. Enjoy it 100%

Bought 3 cars in two years from Hoover Toyota, and because we expect these cars to last us a REALLY long time, we don t see the need to go back anytime soon. But should the need arise, it will be the first place we go. I had other dealerships tell me all the things that they couldn t do, the Hoover sales team told us what they could do, and delivered. Kevin and Lee were awesome, and Richard in the financial department delivered the goods.

Great experience! Danny and Danny were awesome helping me find the car I wanted and needed, having it shipped to the local dealership, helping me through all of the paperwork for financing and trade, all before I signed anything on Memorial Day weekend. I saw these guys the week before and they teamed up to ensure I had the car and experience I was looking for in less than one week!

I purchased my 2012 Toyota Tacoma in August from Hoover Toyota. Katie Hannigan found me a model with the features that I wanted. When my wife and I went back to look at the truck, Katie took the extra time to show my wife all the features that she had already shown me.

I am very happy with my purchase and with the service I have received before and after the sale. I am in sales myself, and I really appreciate when a company handles the sales process professionally. I would recommend Hoover Toyota and Katie to my friends.

Great staff, efficient and effective!
Great deals and down to earth people!

Stop on in!

When I arrived, the person that greeted me, told me to sign two electronic forms without explaining what was on those forms.
It was hidden behind the signature pad. I requested an oil change.

After an hour of waiting, I was told I could use a cabin filter replacement, and a tire patch. I approved the tire patch. It took another hour to do this. Why were they inspecting my vehicle when it was taking this long in the first place?

When I went to pay, I was asked to sign three documents, each with the same agreement disclaiming any and all warranties on their work. This agreement was deceptively on the same document where the charges were written as if to indicate you cannot authorize payment without agreeing to waive any complaints you have to their work. I refused to sign after paying.

I will never return to this dealership ever again. I have never had to sign that much garbage at any other Toyota dealership.

Ernest was great! I didn't exactly leave with the car I wanted (due to the higher monthly payment) but he found me the same color and model with a few less options to make it within my budget. They even brought it in from Panama City. Jason put together a great package for me too and found a bank to work with my retirement income. I'd definitely recommend you buy a car here. This was a great car buying experience.

Hoover Totota has been taking care of my 11 year old Prius since the day I bought it. Always friendly and efficient. I am very pleased with their work and plan to let them nurture my Prius for as long as it lives.

Workers there are very nice, but everything in the service building is very over priced. I paid over $400 for a door handle install. A door handle. I personally feel like that price is very high

Everyone at Hoover Toyota was so nice, professional, and efficient. Harold, in particular, was amazing and really went above and beyond to make sure I was taken care of! I would recommend this dealership to anyone, and I am so glad I went there for my first car purchase!

The folks at Hoover Toyota are customer focused and work hard to meet your specific needs. That is why we are repeat customers.

Our salesman, Sheldon, was excellent. He was very knowledgeable about the available cars and their features, but he didn't try to push us toward something we didn't want. Everyone with whom we interacted at the dealership was friendly, but not "pushy."

The car I had chosen on line was even better than the description. The price was reasonable, and I am very happy with my purchase.

Took a little while to checkout because they are in the middle of remodeling their service area, but otherwise good.

Everyone was kind and I loved Lionel he was great made everything simple and over great experience!!!

First of all, the service adviser people are nice. I don t know where the ball drops, but the actual service of my vehicle sucks. I have never waited here for under 3 hours. They claim to top off my fluids, but my windshield wiper fluid was not topped off for 3 service visits. On the fourth, I finally said something and it got done thanks to a service adviser named James. Thank you, Mr. James.
Not topping my fluids is fine, but don t write that you did something when you didn t.
One occasion, I waited over 3 hours, happened to see my car parked out front, set a timer, and waited another 45 minutes before anyone came and gave me my keys. After multiple failed attempts to find someone to get my keys. On another, I had a 0600 appointment, no one showed up to the service department until after 0800. No email, text, call saying they d be starting late.
On my most recent adventure here, I had a nail in my tire. Come to find out it was in the same tire I had patched here previously; 2 tire rotations before. If my tires were rotated properly, rearward cross for a 4WD, the original holy tire would have been in the front driver position, not the front passenger position.
After I was told I needed a new tire, I had to bring my car back the next day. I presented this information to the manager upon dropping it off and he claimed he d find out what was going on and get back with me. No call. 6 pm rolls around and no one has called to tell me my car is ready. I go to see if I can get it, my car hasn t even been touched, no one is there for me to rent a vehicle, and I am stuck without my house keys (because they re with my car keys and I have never left my vehicle for an overnight repair) or a way to work in the morning.

Needless to say more. I will no longer be servicing my vehicle here. More than 3 strikes is enough.

ADVICE IF YOU KEEP GOING EVEN THOUGH THEY SUCK: mark your tires, check your fluids and oil after visits, and plan a whole day or two around your servicing. Otherwise you ll be stuck with a, We re sorry. Here s a free oil change. That probably won t even be done right either.

I brought my corolla to Hoover Toyota and informed the service technician that my radio was broken. The service tech was very kind and working hard. He told me the service would take about 2 hours. 3 hours later he came to inform me that my radio was broken...... I KNOW, this is why my car and I are at the Toyota service center... 30 minutes later - 6:30- I m the last person waiting and the dealership is closing. Someone came to check me out, explained that I would need a new radio (obviously). I spent 3 and a half hours at Toyota and was charged 50 dollars for them to tell me that my radio was (still) broken. Very annoying... darn.

Faster than appointment provided, convenient hours, quick check in check out.

Extremely satisfied with Hoover Toyota. Everyone is very courteous and I will never take my car anywhere else!

Always professional and courteous. Even in busy days. In and out in a relatively timely manner.

It s terrible!!! I have been waiting for 5 hours! Still haven t got my car back! Strongly not recommend!

Great friendly and timely service. Was in and out quickly and service personnel were extremely friendly and nice.

Got set up with a used 2018 F150! A very good rate and price as well. The whole process was very smooth and Mr. David Green did a great job! I highly recommend Hoover Toyota!

Very friendly and helpful staff. Beautiful facility. Excellent selection.

Always superb service at this dealership. Have gone twice now to get routine service for my RAV4 HYBRID. They are both courteous and efficient!

CJ Dew was incredible!! First time purchasing my own car, and he went the extra mile to find the perfect car for me and a great price. He made my experience feel less stressful and more exciting!

I had a great experience. Very efficient and easy. It only took about 30 minutes from the time I got there. Awesome!

Efficient and informative. Randy was extremely helpful and accessible.

Great place to buy a car! It s literally the easiest, most hassle free car I ve ever purchased! Alex Evans is the BEST! I will never go anywhere else to buy a car!

Danny was great to work with and the process of finding and purchasing the car I wanted was super efficient. Will definitely use Hoover Toyota for any future needs.

Very disappointed in the service and staff here. I brought my car in for a recall to be fixed. Upon picking up my car I found they had picked up my dirty floor mat and it dumped dirt and rocks all over my cup holders. They then set the dirty mat on my teal colored car seat in the back and got my floor carpet dirty since they moved my mat. I decided to let it slide and shook off the mat, replaced it, and drove away. About a quarter mile down the road I realized my dash cam was off. It s set to turn on when the car is on so I assumed they accidentally unplugged it from the back of the cigarette lighter while they were doing their maintenance. I brought the car back and asked them to fixed this, also mentioned that they got dirt all over my car. They weren t very apologetic but took my car back. After about 10 minutes they came to me and said they didn t know how to fix it but it wasn t their fault. I told them it had never had an issue until they took my car apart and that they would need to fix this issue. They asked who installed the camera to which I answered Best Buy. They said again this was not their fault and I should see if Best Buy could fix it. I said no problem, but Toyota will need to pay that Best Buy bill since they broke it. The tech walked away and returned with his managers card telling me to have Best Buy call her. I almost left and realized if I did I would never hear from Toyota again and would be stuck with the Best Buy bill. I came back and asked for the manager who managed to get them to take my car apart yet again and finally fix my dash camera as should have been done in the first place. Not much of an apology was made as they stand by not unplugging it although there s no possible way for me to have unplugged something behind my dash. I don t mind that they made a mistake I just wanted them to own it and fix it. Also, since they didn t actually clean my car after getting dirt everywhere I went home to vacuum my car. At this point I didn t plan to write a review until I looked on my passenger floor and found a straight razor laying there. I have dogs and children that could have been injured by this, I could have even been injured. Will not be back.

Great experience! Everyone was so kind! Ask for Lee Wideman! He will take care of you!

They had my car less than a day, and fixed the problem. Inexpensive for an electrical repair.

Johnathan Dreyer is the best. I trust him to keep my car up to date on all necessary maintenance without over selling things I don t need.

My in-laws had an expensive job done on my wife's Highlander, but our clan failed to keep a record of all the specifics. Anyway, I ended up going in and inadvertantly asking for a repeat job to be done a few months later. In the process of doing the unnecessary repeat job, Matthew Contorno at Hoover Toyota realized what was going on.

Matt had the job completed and persuaded the manager not to charge me. As a result, Hoover Toyota absorbed hundreds of dollars and hours of labor on my behalf. If Matt would've decided not to say anything at all, I may have never even realized that we wasted the money.

I was deeply encouraged by Matt's honesty. I won't forget the moment when he patted me on the shoulder and said, "Merry Christmas." $500 means a whole lot to me as a 24-year-old husband/part-time pastor/full-time graduate school student.

My experience at Hoover Toyota was excellent. I worked directly with Greg Oliver and he was extremely helpful by finding the exact model and configuration that I wanted. I purchased a Tacoma 4x4 and am very happy with my purchase. I would refer anyone that is interested in purchasing a Toyota to Greg directly. Thanks again for everything Greg!!

Sincerely,

Matt Nowell

Matt, Foster, and Jason Biggs were awesome through all stages off the process. Very patient and did not feel rushed at all. Great experience, would recommend!!

Wonderful experience. Everyone so nice and made me feel very comfortable.

Mitchell in the service department went above and beyond! My RAV4 needed both front door lock actuators replaced, and I was at an all day conference and didn t have access to my extended warranty. He went over and beyond to help me get the info I needed, and made sure my car was repaired on a busy day!

1st time and only took the reasonable amount of time for my issue. Fixed and happy!

Everyone from sales to service are very helpful. I would highly recommend Hoover Toyota.

Great service. My husband bought me a new Rev 4 as a gift and I just love it. Alrlreadty got
my title back and brought it in for it' first service. Everyone ,from when I signed the
paper s to date have been helpful
I recommended this dealership to everyone
Also , C.J, Corky and finance manager were very knowledge and helpful

Christian Ackerman was a great sales associate! He never once pressured me, he only guided me and was such a huge help in my buying process. He made me feel so comfortable in this huge decision, explained car features to me after the buy, and made sure when I drove out of the parking lot I knew my car. Such a blessing to work with him! Highly recommend!!!

From the service providers all the way to the cashier provides me with excellent service every time I come in they always answer every question I have and make sure they do their best to assist me and everyone is very friendly I will be honored to have them working at my store thank you Hoover Toyota for your excellent customer service

Great experience fast and easy thanks to Jared Morton at Toyota. Great service Toyota!!!

Experience technician. Friendly greeter. Quick service.

This review is regarding the Hoover Toyota Service Department.
Took my 2004 Matrix in for a 2nd airbag recall fix, along with another recall , I believe it was the airbag sensor assembly. Dropped it off, everything great, went back to pick it up the next day and when I started the car the airbag light came on on the dash. I started to back out thinking it would go off, but it didn't. I drove about 100 ft to another parking place in front of the service bay and went in to find my service manager, Jonathan. He came out with a technician and they took the car around to the back to check it. About 35 minutes later , he came out and told me that the airbag light and the codes had nothing to do with the recall fix that was done but was on the other side and was a "terrible coincidence". Found out that the fix would cost around $700 for the part and labor. I was told that driving it was dangerous because driver side airbag would not deploy and the horn wouldn't work because there was an electrical problem associated with the codes. Went ahead and took it home because they were closing. My husband called Toyota Corporate on Wednesday and they kicked it back to Hoover Toyota, who did call on Thursday to let us know they were "reviewing" the matter and would let us know within 24-48 hours if they would fix the problem. No call back. Reached out to Corporate again on Tuesday afternoon, and they couldn't get hold of customer service at Hoover Toyota and had to leave a message asking them to call us. I called Corporate again today because we still hadn't heard back and after 2 calls they finally talked to Laura and Steve at Hoover Toyota who said they would call me. And they did. According to them it is all just a coincidence that has nothing to do with anything they did in fixing an airbag and airbag sensor recall because the problem is with the driver's side airbag and electrical, specifically the spiral cable. Outcome: not their responsibility even though the vehicle had no warning lights, no codes prior to their technicians working on it, and that I should understand that it is an old car. I ended up hanging up because all Laura did was talk in circles (Steve never spoke). I guess the idea is if they give you the run-around and wait you out eventually you will give in and let them make the "repair".
Unlikely that we will take our 3 Toyota vehicles to them for anything in the future.

SUPER friendly, transparent and honest staff. Not one person was pushy. I am a returning customer and have always been treated with respect and sincerity every time I go.

Took my car in because it had trouble starting. Turns out it needs a new battery, which they charged over $300 to install, and they pushed some engine flushes that it looks like didn t need to be done. Now I m out $650. What a crooked group.

I have a 17 Corolla with close to 200,000 miles on it and have only gone to Toyota dealerships for servicing. They ve ALL treated me right and taken great care of us, with Hoover being my most-frequented location. Shan and the guys were especially awesome this time, getting me back in my car with four new tires and a brand new wheel (after a huge chunk of firewood and I had a small altercation on I-20 the evening before) in less than about three hours, including shuttling me back and forth to my house so I could wait there. Highly recommend. Thanks, guys!

Very good experience with hoover Toyota service center.

Every one was super helpful and polite.Best service I have had anywhere.Very impressed

Great service experience. Consistent communication, quick turn around and fair price. Thank you.

Walked in the day we wanted to by with the exact figure we needed to buy at , without much back and forth we settled on my number and I walked away with one of the safest family vehicles on the market .

Easy process, no hassle , no fuss just in and out. Bonus for the kids area so busy families can feel comfortable during the sales process and during our services :)

Best car buying, service, and all around experience ever. I'll probably never buy another car not from here.

Amazing service!! Everyone was extremely nice!! And their customer service was over the top!!

Went to get my tires balanced, because they were a little wobbly! And Chris was AWESOME! Did such a great job! Very nice, & polite! Very knowledgeable & informative! Will continue to take all my cars to him!

Peyton was very nice and service was prompt. Very pleased.

I came to purchase new battery and the service and personnel were great.

Easiest car buying experience you'll find. Richard Sexton was great and easy to work with. No haggling to get the best deal and super fast in all aspects, including a great service department with ample room to wait if so inclined.

Hoover Toyota was one of the best car buying experiences I ve ever had. Quick, easy, and they will work with you anyway they can. CJ Dew was a fantastic salesman with an excellent attitude. I highly recommend looking for a vehicle at Hoover Toyota!

Received a new timing belt/water pump service replacement. They completed it, in about a day and a half. A day or so later, the a/c belt squeeled on crank, so I called ahead and let them know about it, where then they offered to fix the problem free of charge. They quoted me a two hour fix and had it completed within an hour. Would recommend their services again.

It was a pleasure to do business with Hoover Toyota, car buying made easy and pleasurable. They appeared honest and down to the point and no bull or hidden fees. Would do business with again in a heartbeat!

We just bought our second vehicle from Hoover Toyota. I cannot say enough about the excellent customer service we recieve every time we have interacted with the Hoover Toyota, from the sales team to the service, I would recommend them to anyone looking for a new or used car!

Shonda Camacho sold me my very first car, Scarlet. The whole process was smooth and she made it a very pleasant, positive experience. If you need a car, I recommend you ask for her. :)

I bought a Camry hybrid from Katie. She is a great sales lady. She showed me the car and answered my questions. But, I never felt any pressure. This was a highly unusual experience for me when car shopping. I was happy to do business with her.

During my visit Hoover Toyota, I was really pleased with the service center. There is complimentary coffee and water and the waiting area which I really appreciated. I brought my car in for its routine maintenance and when it came back it looked like it had been washed. All in all it was a good visit.

It was efficient process, and staffs were very kind. I was impressed when a staff sanitized key and credit card. good job.

Antwon was great. Will definitely come back and recommend.

Service was quicker then promised. All services requested were performed without any up selling for additional services.

Mr. Leino and Mr. MacKean were extremely helpful and transparent in their service and not the least bit pushy. When I purchase my next truck, these gentlemen will be getting my business! Highly-recommended!

CJ and Darrius were fantastic salesmen! Super friendly, very detailed when it came to features on each car, and really wanted me to be happy with my purchase! Since this was my first big purchase, it took me a while to decide and they were very patient and weren t pushy at all. If you re looking to buy a new car I definitely recommend Hoover Toyota! Ask for CJ or Darrius

This is karthigai!!
Anyone wants good deal this is the place for u.No one can beat their price.Matt legg is the best salesman.he was so helpful he gave me a good deal.Also Jason(finance manager),Michael they both explained all features very well.am not get the car ontime.But he updated me everyday.our first experience was so awesome with hoover toyota.we travelled 2 hrs from my place to get this deal.But finally we were so happy.Matt legg highly recommended!!

I was treated like family in their great Service Department on Saturday, May 9th, 2020!!
Upon arrival, Ray (I believe), listened to my concerns and only sold me what was necessary. He treated me like he would his own mother!! This was the day before Mother's day!!
Ray wrote up what we had discussed, but I was surprised when he came
around to check on me to make sure that I was doing great!
I also had a great service tech., Barry, who diagnosed any problems that may be lurking in my vehicle.
I don't know how it works in the service department but when I left, with a newly, aligned vehicle, my Lexus floated like a dream!
Thank you!!
Toni L Gwin

Service was quick and employees were very friendly. I would recommend this dealership to others!