This review is regarding the Hoover Toyota Service...

This review is regarding the Hoover Toyota Service Department.
Took my 2004 Matrix in for a 2nd airbag recall fix, along with another recall , I believe it was the airbag sensor assembly. Dropped it off, everything great, went back to pick it up the next day and when I started the car the airbag light came on on the dash. I started to back out thinking it would go off, but it didn't. I drove about 100 ft to another parking place in front of the service bay and went in to find my service manager, Jonathan. He came out with a technician and they took the car around to the back to check it. About 35 minutes later , he came out and told me that the airbag light and the codes had nothing to do with the recall fix that was done but was on the other side and was a "terrible coincidence". Found out that the fix would cost around $700 for the part and labor. I was told that driving it was dangerous because driver side airbag would not deploy and the horn wouldn't work because there was an electrical problem associated with the codes. Went ahead and took it home because they were closing. My husband called Toyota Corporate on Wednesday and they kicked it back to Hoover Toyota, who did call on Thursday to let us know they were "reviewing" the matter and would let us know within 24-48 hours if they would fix the problem. No call back. Reached out to Corporate again on Tuesday afternoon, and they couldn't get hold of customer service at Hoover Toyota and had to leave a message asking them to call us. I called Corporate again today because we still hadn't heard back and after 2 calls they finally talked to Laura and Steve at Hoover Toyota who said they would call me. And they did. According to them it is all just a coincidence that has nothing to do with anything they did in fixing an airbag and airbag sensor recall because the problem is with the driver's side airbag and electrical, specifically the spiral cable. Outcome: not their responsibility even though the vehicle had no warning lights, no codes prior to their technicians working on it, and that I should understand that it is an old car. I ended up hanging up because all Laura did was talk in circles (Steve never spoke). I guess the idea is if they give you the run-around and wait you out eventually you will give in and let them make the "repair".
Unlikely that we will take our 3 Toyota vehicles to them for anything in the future.