First of all, the service adviser people are nice....

First of all, the service adviser people are nice. I don t know where the ball drops, but the actual service of my vehicle sucks. I have never waited here for under 3 hours. They claim to top off my fluids, but my windshield wiper fluid was not topped off for 3 service visits. On the fourth, I finally said something and it got done thanks to a service adviser named James. Thank you, Mr. James.
Not topping my fluids is fine, but don t write that you did something when you didn t.
One occasion, I waited over 3 hours, happened to see my car parked out front, set a timer, and waited another 45 minutes before anyone came and gave me my keys. After multiple failed attempts to find someone to get my keys. On another, I had a 0600 appointment, no one showed up to the service department until after 0800. No email, text, call saying they d be starting late.
On my most recent adventure here, I had a nail in my tire. Come to find out it was in the same tire I had patched here previously; 2 tire rotations before. If my tires were rotated properly, rearward cross for a 4WD, the original holy tire would have been in the front driver position, not the front passenger position.
After I was told I needed a new tire, I had to bring my car back the next day. I presented this information to the manager upon dropping it off and he claimed he d find out what was going on and get back with me. No call. 6 pm rolls around and no one has called to tell me my car is ready. I go to see if I can get it, my car hasn t even been touched, no one is there for me to rent a vehicle, and I am stuck without my house keys (because they re with my car keys and I have never left my vehicle for an overnight repair) or a way to work in the morning.

Needless to say more. I will no longer be servicing my vehicle here. More than 3 strikes is enough.

ADVICE IF YOU KEEP GOING EVEN THOUGH THEY SUCK: mark your tires, check your fluids and oil after visits, and plan a whole day or two around your servicing. Otherwise you ll be stuck with a, We re sorry. Here s a free oil change. That probably won t even be done right either.